Medical Receptionist

Professional Summary

We are seeking a warm, efficient, and detail-oriented Medical Receptionist to serve as the first point of contact for our patients. This role is integral in creating a positive patient experience through excellent customer service and meticulous administrative support. The ideal candidate will have experience in a medical front desk setting, possess strong knowledge of HIPAA regulations, and be confident in handling electronic health records, billing, and insurance verification processes.

Key Responsibilities

• Greet patients warmly and professionally upon arrival, creating a welcoming environment
• Answer incoming calls, schedule appointments, and manage the front desk workflow
• Maintain and update patient records using Electronic Health Record (EHR) or Electronic Medical Record (EMR) systems
• Verify insurance eligibility and collect co-payments prior to services
• Process billing inquiries and direct patients appropriately for financial assistance or additional support
• Ensure confidentiality and compliance with HIPAA regulations during all interactions and documentation
• Perform administrative support tasks such as filing, faxing, scanning, and data entry
• Collaborate with medical staff to ensure timely communication of patient needs and appointment flow
• Maintain cleanliness and organization of the front desk and waiting area

Qualifications

Must Have:

• Minimum 2 years of front desk experience in a healthcare or medical setting
• Proficient with EHR/EMR systems (e.g., Epic, Athena, or similar)
• Strong understanding of HIPAA regulations and medical office procedures
• Experience collecting co-payments and verifying insurance coverage
• Excellent interpersonal and communication skills
• High level of professionalism and attention to detail
• Ability to multitask effectively in a fast-paced environment

Nice to Have:

• Radiology department experience or familiarity with radiology workflows

We reserve the right to pay above or below the posted wage based on factors unrelated to sex, race, or any other protected

classification. Eligibility requirements apply to some benefits

and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. This temporary role may be eligible for the following:

• Medical, dental & vision
• 401(k)/Roth
• Insurance (Basic/Supplemental Life & AD&D)
• Short and long-term disability
• Health and Dependent Care Spending Accounts (HAS & DCFSA)
• Transportation benefits
• Employee Assistance Program
• Time off/Leave (PTO, Vacation, or Sick Leave)