Customer Deductions And Collections Associate

Top Skills:

• Bachelors degree strongly preferred ideally in Business Accounting or Finance or an equivalent combination of industry skills and role experience.
• Availability / flexibility to work different shifts based on customer geography/time zone
• One or more years of commercial customer service or collection experience preferred
• Experience SAP dispute management and accounts receivable system experience preferred
• Experience in the CPG industry preferred

Description

Job Summary

• The primary responsibility of this position is to conduct thorough research and resolve customer deductions including both trade and unauthorized deductions. Research aging trade deductions collaborating with the Customer Account Manager Sales Finance Manager and the broker Acosta to gather and provide supporting documentation to match deductions with approved trade events. Identify unauthorized post-audit deductions coordinate repayment packet completion collaborate with the collections team to submit repayment claims to customers and monitor accounts receivable to ensure that payments are received and appropriately credited back to the relevant account teams. Identify opportunities for process improvements to reduce the amount of purging deductions and enhance the likelihood and speed of repayment.

Primary Responsibilities

• Support dispute management process by effectively reporting and researching customer claims
• Analyze key drivers of open and aging liabilities as well as purged deductions by account
• Review deduction documentation to access validity of claims request additional documentation as necessary and collaborate with customer account team and broker to clear aging trade deductions
• Collect the necessary documentation required by customers to facilitate the repayment process for unauthorized deductions
• Collaborate with various internal stakeholders including Credit Collections Sales Customer Facing Supply Chain CCIR and the Business Service Center BSC to validate claims and collect repayment

Work Schedule:

• 8-5P with 1 hour lunch Full Time role onsite 5 days a week