Job Title: Patient Care Coordinator

Job Description

The role of a Colon Screening Patient Care Coordinator is essential in ensuring seamless communication and coordination among clinic providers, patients, families, and various healthcare entities. The coordinator acts as a liaison to facilitate pre-operative planning, preparation, and hospitalization activities.

Responsibilities

• Serve as the primary contact for clinic providers, patients, families, referring physicians, and outside agencies, providing information about the clinic's services.
• Act as a liaison between patients and clinic areas to coordinate pre-operative planning and preparation.
• Coordinate pre-admission tests, pre-surgery appointments, and procedures as delegated by providers or nurses.
• Ensure the presence of a complete medical record at the time of patient visits, admissions, or procedures.
• Facilitate the flow of documents between patients, providers, and payers.
• Communicate with healthcare team members about the status and completion of care coordination activities.
• Ensure timely addressing of internal referrals in specialty clinics under the direction of clinic leadership.
• Collaborate with financial services to ensure financial information is complete before appointments, procedures, or admissions.
• Assist with scheduling surgeries, procedures, or services needed for ambulatory management of patient care.
• Promote and protect general safety for patients, families, friends, and co-workers through adherence to correct procedures.
• Provide summary reports to clinic leadership on referral volumes and status where applicable.
• Support clinic and divisional efficiency through participation in quality assessment and improvement activities.
• Apply appropriate policies, procedures, protocols, and standards of practice in performing duties.
• Promote the organization's mission externally and function as an ambassador when interfacing outside the organization.
• Consistently demonstrate the organization's values, including patient-centered care and service, respect, caring, compassion, teamwork, partnership, continuous learning, improvement, and leadership.
• Utilize the AIDET system for excellent service.

Essential Skills

• Minimum of 1 year experience in a medical/healthcare setting or 2 years in a customer service role.
• Experience providing a high level of customer service in a fast-paced healthcare environment, including handling confidential data with discretion.
• Proficiency with Electronic Medical Record systems, including EMR, Epic, and care coordination.
• Knowledge of medical terminology, CPT, ICD10 coding, insurance authorization, and prior authorization.
• Solid understanding of medical terminology and CPT and ICD10 coding.
• Ability to manage confidential information.

Additional Skills & Qualifications

• Ability to effectively communicate both in writing and verbally.
• Professional interaction with colleagues, patients, families, and visitors.
• Excellent organizational, planning, and prioritization skills.
• Capability to manage multiple tasks and competing priorities.
• Ability to work well within a team environment.
• Flexibility and willingness to take on increasing responsibilities.
• Ability to develop and maintain effective working relationships with peers, physicians, and other staff members.
• Proficiency in MS Office products, including Word, Excel, and Outlook.

Work Environment

The work environment is healthcare-oriented and fast-paced, requiring adaptability and professionalism to meet the demands of the clinic operations.