Bilingual Customer Service Rep. - In Office

A LOCAL AND WELL ESTABLISHED MEMBER-OWNED CREDIT UNION HERE IN WASHINGTON IS LOOKING TO BRING ON BILINGUAL CUSTOMER SERVICE REPS TOWARDS THEIR TEAM. THEY HAVE LOCATIONS THEY SUPPORT IN SPOKANE AND RICHLAND WASHINGTON.

Please apply and a recruiter will reach out to discuss the next steps and details surrounding the role.

3-Months Onsite Training within either city then will be 100% Remote based off performance

This is a 4-Month Temp-to-Hire position. 4-months through us then will be converted to a FTE based off attendance and performance.

Pay: $19.50/hr

Schedule: Mon-Fri 9-6pm w/ Rotating Saturdays

Start Date: July 28

Type: 4-Month Contract to Hire

After 90 days of onsite work and training - will be WFH based off quality & KPI's

One-Step Virtual Interviews

Description:

• Provides outstanding service to promote deep and lasting member relationships.
• Answers general inquiries and performs account maintenance via phone or email channels.
• Meets/exceeds key critical metrics.
• Researches and resolves problems under the mentorship of the MCC Supervisor or MCCR Lead with a sense of urgency.
• Takes ownership of member concerns, sets the expectations, and provides timely follow-up/resolution.
• Sees opportunities to offer additional credit union products, promotions, and services to members and generates referrals that deepen relationships.
• Maintains knowledge of credit union policies, procedures, and regulations.
• Performs other duties as assigned.

Additional Skills & Qualifications:

Bilingual Spanish

Resolves requests with a sense of urgency and escalates timely.

Promotes and participates in a cohesive team environment.

Effectively communicates ideas and information, both verbally and in writing.

Takes ownership and acts proactively to solve member concerns.

Utilizes tools and resources to solve sophisticated inquiries.

Creatively thinks in an unexpected way to resolve member concerns while adhering to policies and regulations.

Analyzes information and recommends achievable operational improvements.

Excellent customer service and communication skills.

Member-centric with a friendly, professional demeanor.

Proficient with Microsoft Office software and standard office equipment; proficiency with call center programs desired.

Familiarity and comfort with online systems and other technology.

Employee Value Proposition (EVP)- Lots of room for growth. This company invests a lot into their employees!

- Competitive Pay

- Medical, Dental, Vision, and Life Insurance

- Paid Time Off – Plus 10 Paid Holidays!

- 401(k) Match

- Incentive Program

- Tuition Assistance and Student Loan Repayment

- Commuter Benefits

- Paid Time Off to Volunteer in the Community

- Product discounts

- Engaging Work Environment

- Rewards and Recognition Programs

Experience Level:

Entry - Intermediate Level

We reserve the right to pay above or below the posted wage based on factors unrelated to sex, race, or any other protected

classification. Eligibility requirements apply to some benefits

and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. This temporary role may be eligible for the following:

• Medical, dental & vision
• 401(k)/Roth
• Insurance (Basic/Supplemental Life & AD&D)
• Short and long-term disability
• Health and Dependent Care Spending Accounts (HAS & DCFSA)
• Transportation benefits
• Employee Assistance Program
• Time off/Leave (PTO, Vacation, or Sick Leave)