Banking Customer Service Representative

Member Support Specialist – Call Center

Are you passionate about delivering exceptional service and building meaningful relationships? Join our team as a Member Support Specialist and be the friendly voice that helps our members thrive.

What You’ll Do:

• Provide outstanding service through phone and email, ensuring every interaction strengthens member relationships.
• Handle general inquiries and perform account maintenance with accuracy and care.
• Take ownership of member concerns, set clear expectations, and follow through with timely resolutions.
• Collaborate with your team and leadership to resolve issues efficiently and with urgency.
• Identify opportunities to introduce members to additional credit union products and services that meet their needs.
• Stay up to date on credit union policies, procedures, and regulations.

What You Bring:

• 1+ year of experience in a call center or customer service environment.
• Strong communication skills—both verbal and written—with a professional, member-first approach.
• Ability to prioritize and manage multiple tasks in a fast-paced setting.
• A proactive mindset with a knack for solving problems creatively and within policy.
• Comfort with technology, including Microsoft Office and call center platforms.
• Bilingual Spanish skills are a plus.

Preferred Qualifications:

• High school diploma required; some college coursework or a degree is highly desirable.
• Experience with technical support or help desk environments is a bonus.

Why You’ll Love It Here: You’ll be part of a supportive, collaborative team that values your contributions and encourages growth. If you’re ready to make a difference in members’ lives while growing your career, we’d love to meet you.