Member Service Specialist - Healthcare
TEKsystems
Posted Tuesday, April 14, 2026
Posting ID: JP-005959629
Member Service Representative
Location: Fully Remote (Washington State)
Candidates must live near Spokane, WA or Renton, WA
Employment Type: 6‑Month Contract‑to‑Hire
Work Environment: Remote, required to pick up equipment
About the Role
A large, mission‑driven healthcare organization is seeking Member Service Representatives to support members, providers, and partners through high‑quality service and issue resolution. This role is a 6‑month contract‑to‑hire opportunity, offering the chance to convert to a long‑term position based on performance and business need.
This position is ideal for candidates who enjoy helping others, thrive in a structured call‑center environment, and have experience supporting customers in regulated industries such as healthcare, insurance, banking, or financial services.
While this role is fully remote day‑to‑day, candidates must live near Spokane or Renton, Washington to pick up equipment and access onsite IT support if needed.
What You’ll Do
Member Support & Issue Resolution
- Resolve member complaints and inquiries with professionalism and empathy
- Provide information related to medical coverage, claims, referrals, eligibility, and benefits
- Assist with appointment access, provider selection, billing questions, and service concerns
- Communicate with members, prospective members, providers, brokers, attorneys, and employer groups
Customer Experience
- Deliver accurate, timely, and compliant information in a high‑volume environment
- Navigate complex healthcare and insurance topics with strong attention to detail
- Document interactions clearly and accurately in internal systems
- Uphold confidentiality and regulatory compliance standards
Multi‑Channel Communication
- Support members via phone, written correspondence, and electronic systems
- Adjust communication style to meet a wide range of member needs
- De‑escalate difficult situations while maintaining a positive experience
What We’re Looking For
Required Qualifications
- High School Diploma or GED
- At least 1 year of high‑volume call center experience
- Healthcare Experience is Preferred
- Prior work‑from‑home experience in a call center setting
- Experience working in a regulated industry (insurance, banking, financial services, etc.)
Preferred Experience
- Call center experience within a healthcare or insurance environment
- Experience supporting health plan members or medical insurance programs
- Strong communication, customer service, and problem‑solving skills
Remote Work Requirements
- Quiet, private workstation
- Ability to work scheduled shifts without caregiving responsibilities during work hours
- Reliable internet connection
Location Requirement
- Must live near Spokane, WA or Renton, WA
- Equipment pickup required at one of the two administrative hubs
- Occasional onsite visits may be required for IT or system support
Job Type & Location
This is a Contract to Hire position based out of SPOKANE, WA.
Pay and BenefitsThe pay range for this position is $20.00 - $21.62/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)
This is a fully remote position.
Application DeadlineThis position is anticipated to close on Apr 28, 2026.
h4>About TEKsystems:We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Contact Information
Email: jormartin@teksystems.com
Remote