Job Title: Account Manager

Job Description

We are seeking an experienced and dedicated Account Manager to serve as the lead point of contact for all customer-related matters. The successful candidate will build and maintain strong, long-lasting relationships with customers, ensuring that our products meet their needs and objectives while being delivered on time.

Responsibilities

• Manage progress, identify and troubleshoot bottlenecks, collect status, communicate changes and urgent needs, and facilitate cross-functional cooperation to meet quality and delivery requirements.
• Build and maintain strong, long-lasting customer relationships.
• Develop a trusted advisor relationship with key accounts and customer stakeholders.
• Ensure the timely and successful delivery of products according to customer needs and objectives.
• Communicate the progress of monthly/quarterly initiatives to internal and external stakeholders clearly.
• Forecast and track key account metrics.
• Identify and grow opportunities within the territory and collaborate with sales teams to ensure growth attainment.
• Assist with high severity requests or issue escalations as needed.
• Perform other duties as assigned.

Essential Skills

• 2-3 years of experience in the aerospace industry preferred.
• 2-4 years of experience in program or product management preferred.
• Excellent listening, negotiation, and presentation skills.
• Excellent verbal and written communication skills.
• Proven experience in account management or other relevant roles.
• Ability to communicate, present, and influence credibly and effectively at all organizational levels.
• Experience in delivering client-focused solutions based on customer needs.
• Ability to manage multiple projects simultaneously while paying strict attention to detail.
• Strong computer skills (Microsoft Office and applicable MRP modules).
• Bachelor’s degree or equivalent.

Work Environment

This position is based onsite in Tukwila.

Job Type & Location

This is a Contract to Hire position based out of Tukwila, Washington.