Call Center Member Service Representative - Part Time

Are you passionate about helping others and thrive in a fast-paced environment? We are looking for a friendly, detail-oriented individual to join our team as a Call Center Member Service Representative. You’ll be the first point of contact for our members, providing exceptional service and support over the phone.

What You’ll Do

• Answer 75–125 inbound calls daily with professionalism and care
• Assist members with online/mobile banking, account inquiries, transactions, fraud concerns, and more
• Navigate multiple systems (up to 4 programs/screens) efficiently
• Conduct 30+ direct member discussions monthly and document interactions
• Review daily performance metrics and participate in call reviews

What You’ll Need

• Previous customer service experience
• Strong computer skills (40+ WPM typing speed)
• Financial industry experience is a plus

Schedule: 

Part-Time (25 hours/week), Monday–Friday 11 AM–4 PM, every other Saturday 9 AM–12 PM

Make a Difference Every Day

If you’re ready to build strong relationships and grow your career in a supportive, member-focused environment, we’d love to hear from you!