IT Technician (WI Locations - Franklin And Berlin)

TEKsystems is seeking a Systems Support Technician to join our client’s IT team in Berlin, WI. This is a long-term contract opportunity with potential for extension or full-time conversion. The ideal candidate will have 3+ years of IT support experience and a strong foundation in troubleshooting hardware, software, networking, and peripheral devices.

This role is responsible for Tier 1/2 technical support, handling escalated issues, and contributing to continuous improvement of IT support processes. You’ll work closely with Tier 1 staff, provide rotational phone queue coverage, and ensure high-quality service delivery across the organization.

Key Responsibilities:

• 40% Troubleshoot and resolve escalated issues involving hardware, software, networking, mobile devices, and peripherals.
• 15% Monitor systems and ticket queues; participate in post-incident reviews.
• 15% Manage hardware/software inventory, assist with imaging, configuration, and deployment.
• 20% Provide rotational support phone coverage, handling overflow and high-priority calls.
• 10% Ensure compliance with IT policies, support patch management, and infrastructure changes.

Skills & Abilities:

• Proficiency in Windows 10/11, Office 365, Active Directory, SCCM, Entra, and Intune
• Strong understanding of networking, wireless, and telecom fundamentals
• Excellent problem-solving and communication skills
• Customer service-oriented with a proactive and responsive approach
• Ability to travel to other locations as needed