Member Experience Representative

**MUST BE LOCATED IN WISCONSIN**

Description

• Support our members by answering calls and proactively work to resolve our members questions and concerns.
• Strive for first call resolution, working to resolve member issues at the point of contact.
• Use dual monitors while leveraging computer-based resources to find answers to customers questions and help simplify next steps for members.
• You may reach out to internal departments or external resources to help resolve a member concern.
• We provide a continuous learning environment where you can learn and stay current with our plans, computer systems, and insurance trends.
• You will have the ultimate responsibility of protecting the personal health information of our members.

Additional Skills & Qualifications

• Minimum Related Years of Experience (per minimum education) Required:
• Experience working in a customer service focused industry strongly desired.
• Experience working in a call center preferred.
• Knowledge of basic insurance concepts preferred.