Client Service Representative

TEKsystems is hiring several Client Service Representatives to assist a client located in Madison, Wisconsin.

These positions are permanent placement and require no contract period!  

These positions would be full-time (40-hour work week) and would take place ON SITE.

This role is a great foot-in-the-door opportunity for someone looking to get experience with a reputable employer in the area!

Job Description

-Respond in a timely manner to all communications from assigned clients

-Maintain a positive and reliable relationship with their assigned clients

-Address and resolve customer inquiries, problems and complaints regarding products and services

-Work with the appropriate team members and management on effective resolutions

-Utilize the appropriate programs and tools to aid in client success, provide coaching and assistance as needed regarding operating platforms

-Stay apprised of regulations and internal procedures, works with team members and management to provide the optimal and accurate service possible

Qualifications

-Excellent customer service, communication (verbal and written), and collaboration skills, along with being friendly, personable and results oriented

-Ability to exercise independent judgement with respect to matters of significance

-Must be able to multi-task and be comfortable working with a variety of personalities including clients and co-workers

-Knowledge of Microsoft Office suite including Outlook 365, Word, and Excel

-Ability to learn, understand and utilize the company and department systems

Hours

40-hour work week, 8-hour shift between 9:00am-6:00pm CDT- flexible here.

Pay

$39,520- 41,600/ year

These positions are in high demand. If interested, please apply with your most up to date resume and a recruiter will contact you as soon as possible! Looking forward to connecting!