Medicare Customer Service Representative

This is a remote role- candidates from the following states only AR, AZ, DE, FL, GA, IA, IL, KS, KY, MD, ME, MI, MN, MO, ND, NE, OK, SD, TN, TX, VA, WI.

Customer Service Representative – Medicare Support

Location: REMOTE

Schedule: Requiring M-F 8am-9pm availability

Our health insurance client is seeking empathetic and patient Customer Service Representatives to support their Medicare call center during the upcoming open enrollment period. This is a vital role focused on helping Medicare members.

Key Responsibilities:

• Handle inbound calls from Medicare members, averaging 50–70 calls per day.
• Provide clear, compassionate guidance on Medicare benefits, coverage details, and enrollment questions.
• Demonstrate patience and empathy while assisting callers, ensuring a positive and respectful experience.
• Document call details accurately and follow up as needed to resolve member inquiries.
• Maintain compliance with HIPAA and other regulatory standards.

Qualifications:

• 2 years of call center experience
• Strong communication skills with a calm and professional demeanor.
• Ability to work efficiently in a fast-paced, high-volume call environment.
• Basic computer proficiency and ability to navigate multiple systems simultaneously.

Why Join Us?

• Make a meaningful impact by helping seniors understand and access their healthcare benefits.
• Gain valuable experience in the healthcare insurance industry.
• Work with a supportive team during a critical time of year.