Customer Care Representative - $20/HR

Now Hiring for a Customer Care Rep with a a fast-growing, innovative medical technology company!!!

Description

The Customer Care Representative will be responsible for responding to internal and external customer inquiries via phone and email and resolve issues within department standards and goals. They will be responsible to contribute to company revenue by consistently meeting productivity and quality standards.

Essential Duties and Responsibilities:

Answers inbound customer calls and emails related to placing orders, order status, product information, or pricing.

Regularly monitors emails and ensures department goals are met while providing exceptional customer service.

Processes customer orders and complaints in ERP system (Oracle) promptly and accurately.

Proactively informs leadership of any foreseen issues or challenges.

Effectively collaborates with multiple departments such as logistics, trade compliance, regulatory affairs, supply chain, and sales when needed to resolve customer issues.

Create and maintain customer accounts.

Attends, understands, and actively participates in daily department Key Performance Indicator (KPI) meetings.

Meets individual metric standards such as monthly goals, available/ready phone time, inbound talk time, and service levels.

Resolves technical issues over the phone and prepares Return Merchandise Authorizations (RMA) as needed.

MUST HAVES:

• 1 years of customer service experience or technical experience
• 30 WPM (typing test)
• Proficient with Microsoft Office

Shift:

Monday-Friday, 9am-5:30pm

#priorityeast