Madison Area Only - Call Center Representative

Job Description: 

• Counsel student loan borrowers to resolve delinquent accounts.
• Handle inbound and outbound telephone calls.
• Adhere to federal regulations, corporate objectives, and department policies.
• Start under the Default Guarantor Portfolio, focusing on borrowers from before 2010.
• Make outbound calls using a dialer, with increasing call volume, especially on the direct side.
• Educate borrowers on their loans, particularly after the payment pause ends in September.
• Manage call volumes ranging from 40 to hundreds per week.
• Begin with outbound calls and receive training on inbound calls.

Additional Skills & Qualifications:

• Minimum of 2 years of customer service experience.
• Ability to type at least 40 words per minute (verified via typing test).
• High School diploma or GED.

Work from Home Schedule:

• Monday – Friday: 8:00 AM to 4:30 PM, with the possibility of a later start and end time after training, finishing no later than 7 PM.
• Must live in Dane, Columbia, Sauk, Rock, and Dodge counties.

Virtual Training:

• Monday – Friday: 8:00 AM to 4:30 PM.
• Must be able to come onsite the first day. Candidates are then sent home to set up around lunchtime and complete training online.

If you meet the qualifications and are interested in joining our team, please apply today!