Participant Service Representative

Schedule: Monday–Friday, 8:30 AM – 5:00 PM CST

Employment Type: Seasonal

🌟 About the Role

We’re seeking a dedicated Participant Service Representative to join our remote customer service team during peak season. In this role, you’ll support participants with their Flexible Spending Accounts (FSA), providing empathetic and accurate assistance via inbound calls and digital platforms. If you thrive in a fast-paced environment and enjoy helping others, we’d love to hear from you!

🎯 Key Responsibilities

• Handle inbound calls and inquiries related to FSA accounts, including benefits card usage, claims, and balances
• Deliver exceptional customer service with empathy and professionalism
• Perform accurate data entry while maintaining confidentiality and compliance
• Use multiple software platforms (Outlook, Encore, WEX) to manage interactions and account details
• Collaborate with remote team members to resolve issues and ensure consistent service
• Quickly adapt to new systems and processes with a proactive learning mindset
• Maintain reliability and self-motivation in a high-volume, remote work setting

💼 Required Skills & Qualifications

• 2+ years of experience in customer service or call center roles
• Proven remote work experience
• Typing speed of 40 WPM or higher
• High school diploma or equivalent
• Strong computer literacy and ability to learn new software quickly
• Ability to work independently and manage time effectively

✅ Preferred Skills

• Experience with insurance or benefits administration
• Familiarity with escalation call handling

💡 Why Join Us?

• Fully remote role (Wisconsin residents only)
• Supportive team environment
• Opportunity to make a meaningful impact during busy benefit seasons