Data Center Technician

Description

We are seeking a highly skilled Data Center Technician for our team in Mount Pleasant, WI. This role is responsible for break-fix support of GPUs, servers, networking equipment, and cabling, as well as managing tickets through ITSM tools. The ideal candidate will have hands-on experience deploying fully populated GPU and network racks in a data center environment, including rack movement, baying, leveling, grounding, hot-air containment, and overhead cable tray installation. Strong knowledge of Ethernet cabling technologies and the ability to interpret BOMs is essential.

Key Responsibilities

Hardware Deployment & Maintenance

• Install, move, and inspect servers, switches, and GPUs.
• Cable equipment according to wire maps and standards.
• Perform break-fix tasks on servers, GPUs, network devices, and cabling.
• Troubleshoot hardware issues and replace faulty components.
• Update firmware and configure IP addresses and login credentials.
• Assist with unboxing, prepping, and auditing servers and consumables.
• Deploy and configure GPUs in servers, ensuring proper functionality.

Rack & Infrastructure Management

• Land and install fully populated GPU/network racks.
• Perform rack movement, baying, leveling, grounding, and containment setup.
• Rack and stack equipment; patch and label copper and fiber cables.
• Install and manage optical modules (SFPs, QSFPs).
• Scope and clean fiber connectors (SC, LC, MPO).
• Work with DC power and DC-powered equipment.

Project & Team Coordination

• Lead and direct build activities related to data center operations.
• Review build documentation and validate materials.
• Ensure alignment with data center standards and safety protocols.
• Manage multiple projects and prioritize team workload.
• Provide advanced troubleshooting and ticket resolution.
• Communicate progress using customer tracking tools, MS Office, and documentation.

Collaboration & Support

• Serve as liaison between team members and management.
• Support network admins with server/switch issues and configurations.
• Provide remote access setup for network configuration.
• Respond to specific assistance requests from network teams.

Qualifications

Experience

• 3–10+ years in data center deployment and break-fix roles.
• Proven experience landing fully populated GPU/network racks.
• Hands-on experience with Ethernet cabling (copper, fiber: SM, MM, MPO).
• Familiarity with optical modules and fiber cleaning techniques.
• Knowledge of telecom engineering designs for enterprise data centers.

Skills

• Rack and stack, cabling, fiber optics, Cat5/Cat6, troubleshooting.
• Strong documentation and communication skills.
• Ability to manage high-stress, multi-project environments.
• Leadership and team coordination capabilities.
• Scripting experience (PowerShell, Python, Bash) preferred.

Certifications (Preferred)

• CompTIA A+ / Server+
• CCENT / CCNA
• MCP / MCSE
• Windows OS experience

Additional Information

• Familiarity with ITSM tools for ticket management.
• Ability to work in a fast-paced, enterprise-level data center environment.