Data Center Technician

Open Roles:

Lead Technician- 5+ years of Lead or Management experience

L4 Technician- 5+ years of dedicated DC Experience Required. Team will be handling troubleshooting of large GPU deployments inside an enterprise DC environment

L3 Technician- 3+ years of DC experience

L2 Technician: 1+ years of experience

Shifts:

A side Days: Sunday, Monday, Tuesday, & Every other Wednesday 6a - 6p

A side nights: Same days as above except 6p - 6a

B side Days: Thursday, Friday, Saturday, & Every other Wednesday 6a - 6p

B side Nights: Same as Above except 6p - 6a.

Job Brief:

We are seeking a highly skilled Data Center Technicians to join our IT team. The Data Center Technicians will be responsible for the break-fix of GPUs, servers, network, and cabling, as well as ticket management (ITSM). The ideal candidate will have extensive experience in landing fully populated GPU or network racks within a data center environment, including rack movement, baying, leveling, grounding, hot-air containment, and overhead cable containment trays. They should be familiar with interpreting BOMs to ensure all materials are accounted for and have a strong knowledge of Ethernet cabling technologies, including copper, fiber (SM, MM, MPO), routing, dressing, and connectors.

Responsibilities:

• Perform tasks listed under Level 1, Level 2, and Level 3 as needed.

o Move servers and switches to required destinations for installation.

o Inspect servers and switches to ensure they are not damaged.

o Install servers and switches and cable them according to provided wire maps.

o Ensure all cables are bundled neatly and in accordance with standards.

o Double-check with network admins to ensure everything is cabled correctly and all connections are up.

o Install additional components needed (NIC, Drive, Memory).

o Assist in unboxing and prepping servers as needed.

o Audit servers and consumables.

o Troubleshoot a variety of servers and isolate the problem that the server is encountering.

o Order replacement parts and install them in servers and ship back the defective part to their respective vendors.

o Update firmware on servers to ensure the latest version is installed.

o Configure IP addresses and default login credentials on servers.

o Assist network admins on any issues they are having with a server, including replacing broken or damaged cables, re-routing cables to different ports on the server or switch, replacing optics on both server and switch ports, changing out parts, and installing upgraded versions of those parts in servers.

o Temporarily rack and stack a server or switch in a cabinet and cable it so the network admin can remotely log in and run configurations on the device.

o Assist network admins who reach out requesting specific assistance with servers or switches.

o Deploy and configure GPUs in servers, ensuring proper installation and functionality.

o Perform break-fix tasks, including troubleshooting and replacing faulty components.

o Provide advanced troubleshooting support and resolution of tickets.

o Serve as the initial contact/liaison between team members and management.

o Prioritize and manage workload across the team.

o Review build documentation before projects and validate any questions or concerns.

o Direct build activities related to data center operations.

o Ensure projects are aligned with data center standards.

o Provide thought leadership to aid with growth across the program.

o Manage multiple simultaneous projects with a high degree of stress within the work environment.

o Monitor project deadlines and provide status updates to project managers.

o Ensure compliance with safety measures and data center standards.

o Deploy and configure GPUs in servers, ensuring proper installation and functionality.

o Perform break-fix tasks related to GPUs, including troubleshooting and replacing faulty components.

• Perform break-fix tasks on GPUs, servers, network, and cabling.

• Manage tickets using ITSM tools.

• Land fully populated GPU or network racks within the data center environment, including rack movement, baying, leveling, grounding, hot-air containment, and overhead cable containment trays.

• Interpret BOMs to ensure all materials are accounted for.

• Install, test, and label copper and fiber infrastructures within the data center.

• Handle and install optical modules such as SFPs and QSFP style connectors.

• Scope and clean fibers (SC, LC, MPO styles).

• Rack and stack equipment within existing racks.

• Patch fiber and copper cables.

• Lead and manage teams effectively.

• Travel as required.

• Work with DC power and DC powered equipment.

• Provide daily communication and document progress using customer tracking mechanisms, MS Office, and digital photos.

• Familiar with telecom engineering designs specific to enterprise-level data centers.

Requirements:

• 3-10+ years of deployment and/or break-fix experience in a data center.

• Extensive experience with landing fully populated GPU or network racks within a data center environment.

• Strong knowledge of Ethernet cabling technologies, including copper, fiber (SM, MM, MPO), routing, dressing, and connectors.

• Experience with handling and installing optical modules such as SFPs and QSFP style connectors.

• Experience with scoping and cleaning fibers (SC, LC, MPO styles).

• Experience with racking and stacking equipment within existing racks.

• Experience with patching fiber and copper cables.

• Proven experience in leading teams.

• Willingness to travel as required.

• Experience with DC power and DC powered equipment.

• Strong communication skills and ability to document progress using customer tracking mechanisms, MS Office, and digital photos.

• Experience working in a data center environment.

• Familiarity with telecom engineering designs specific to enterprise-level data centers.

Skills

Data center, deployment, fiber optic cable, Cable, Rack and stack, Cabling, Troubleshooting, Cat6, Cat5, GPU

Additional Skills & Qualifications

Preferred Certifications:

• CompTIA A+ or equivalent experience .

• CompTIA Server+ or equivalent experience .

• CCENT or equivalent experience .

• Windows OS experience .

• CCNA certification preferred .

• MCP/MSCE certification preferred .

Scripting experience preferred – PowerShell, Python, Bash .

Experience Level

Intermediate Level