Service Desk Analyst

 Join Our Team as a Service Desk Analyst I – First Shift or Afternoon Shift!

Are you ready to launch your IT career with a company that values growth, learning, and innovation? We’re looking for enthusiastic, tech-savvy individuals to join our onsite Service Desk team and be the first line of support for our internal users.

This is your chance to gain hands-on experience in a dynamic enterprise environment!

🕒 Shift Options:

• First Shift: Monday–Friday, 7:30 AM – 4:30 PM
• Afternoon Shift: Monday–Friday, 1:30 PM – 10:30 PM
• 📍 Onsite | 5 Days a Week

💼 What You’ll Do:

• Be the friendly voice on the other end of the phone, email, or chat helping users solve their tech issues.
• Troubleshoot and resolve issues related to Office 365, Active Directory, Windows 10, and more.
• Log and track incidents in ServiceNow, ensuring timely follow-up and resolution.
• Escalate complex issues to the appropriate support teams when needed.
• Deliver top-notch customer service with patience, professionalism, and a problem-solving mindset.

🧠 What You Bring:

• A passion for technology and helping people.
• Experience with or knowledge of Office 365, Active Directory, and Windows environments.
• Strong communication and customer service skills.
• Ability to follow procedures and work independently or as part of a team.
• Previous help desk or service desk experience is a plus—but not required!

🌟 Why This Role Rocks:

• Perfect for entry-level candidates looking to build a career in IT.
• Gain real-world experience in a fast-paced, enterprise-level environment.
• Work with a supportive team that values learning and professional development.
• Opportunity to grow within a structured IT support model with clear career paths.

Ready to kickstart your IT journey? Apply now and become part of a team that’s passionate about technology and people!