Desktop Support Technician

Overview:

We are seeking a highly skilled and customer-focused Desktop Support Specialist to join our IT team. This role requires hands-on experience in providing white-glove support to end users, ensuring seamless operation of hardware, software, and network systems. The ideal candidate will have strong technical expertise in Windows environments, onboarding/offboarding processes, and experience with automation tools.

• Deliver white-glove desktop support to executives and staff, ensuring a high level of professionalism and customer satisfaction.
• Provide Tier 1 and Tier 2 troubleshooting for Windows 10 systems, including OS issues, application errors, and performance optimization.
• Manage onboarding and termination processes, including user account creation, permissions management, and deprovisioning in Active Directory and Azure Virtual Desktop environments.
• Perform hardware imaging and deployment for desktops, laptops, and mobile devices, ensuring proper configuration and security compliance.
• Support and maintain telephony systems, including VoIP phones and conferencing equipment.
• Troubleshoot and resolve hardware issues (PCs, laptops, peripherals) and printer support across multiple locations.
• Utilize PowerShell scripting for automation of routine tasks, system configurations, and reporting.
• Apply patch management and assist with system updates to maintain security and compliance.
• Document all incidents, resolutions, and processes in the ticketing system to support knowledge sharing and continuous improvement.

Required Skills & Qualifications

• Experience: 2+ years in desktop support or IT support roles with a focus on end-user interaction.
  • Technical Skills:Strong proficiency in Windows 10 troubleshooting and system administration.
  • Hands-on experience with Active Directory, Azure Virtual Desktop, and imaging tools.
  • Familiarity with telephony systems and printer troubleshooting.
  • Basic networking knowledge (TCP/IP, DNS, DHCP).
  • Automation experience using PowerShell.
  • Soft Skills:Excellent communication and interpersonal skills for supporting a diverse user base.
  • Ability to work independently and manage multiple priorities in a fast-paced environment.