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- Server/Network/rPDU device rack, stack and cable incl. Cable Management - Rack/MOR Cabling - General supervised Deployment support - Decommission IT equipment (server and network under MSFT supervision), DBD removal only (does not perform any scanning) - Physical audits of datacenter assets - Basic Server (Discrete/Rack-based) repair following documented procedures - Physically assist in moving and racking equipment - Maintain data center facilities removing debris and empty boxes once no longer needed - Hard drive shredding - Moving Locked DBD Bins to shred area - Audit and inventory management support &amp; spine clean up - Physical audit of drinks/stationary on campus and reorder as necessary through CBRE/Staples - Perform rack movementAdditional Skills &amp; QualificationsMust be willing to get their hands dirty when the time calls for it, working a pallet jack, running cables in the data center, inventory of devices/equipment. This isn't a strictly technical role.

public

Data Center Technician

Responsibilities: • Will be handling about 35-45 inbound calls per day, sometimes more and sometimes less, depending on how long each call lasts, average is about 11-14 minutes per call. • This person will be responsible for handling inbound calls pertaining to insurance servicing questions. • Will receive questions from borrowers, insurance agents and financial institutions. • The insurance questions will pertain to home owners insurance and will be from borrowers, insurance agents and financial institutions. • Majority of calls will be in regards to payment and/or coverage questions. • The CSR must be able to multi-task between various systems to research and document the phone calls. • The CSR has to respond quickly and accurately ensuring that both our internal and external standards are being met on a consistent basis. • Problem solving and problem resolutions skills are required as well as the ability to handle all calls in a professional manner. MUST HAVE: • At least 1 year of RECENT customer service experience (call center experience is preferred, but will consider candidates with front desk/admin experience - NOT just retail or food service) • Efficient in using a windows PC computer and navigating their software system (super easy to learn) • typing: at least 35 WPM • Good verbal and written communication skills (will be on the phone all day and be required to follow up via email in some instances) • internet connection - will be required to train remote and work remote. • Reliable transportation NICE TO HAVE: • 2+ years of call center experience • Insurance or mortgage background

Customer Service Representative

Job DescriptionPosition Overview: As a Member Services Representative, you will be the first point of contact for members seeking assistance with their health plan benefits, account status, and service-related inquiries. This is a high-impact role requiring empathy, attention to detail, and a commitment to delivering exceptional service. Key Responsibilities: -Respond to inbound calls and digital inquiries from Medicare and Medicaid members regarding benefits, claims, payments, and services. -Resolve member concerns with professionalism and empathy, ensuring first-contact resolution whenever possible. -Document all interactions accurately in the system according to compliance and procedural standards. -Collaborate with internal departments and external partners (e.g., medical groups, facilities) to resolve complex issues. -Meet or exceed performance metrics including call handling time, resolution rate, and customer satisfaction. -Participate in ongoing training and coaching sessions to maintain up-to-date knowledge of products and procedures.Additional Skills &amp; Qualificationso Must have a High School Diploma or GED o Must be flexible to work varied shifts ranging anywhere from 8 a.m. to 8 p.m., seven days a week. o Possess excellent listening skills/ability to analyze for resolution and be solution-oriented. o Must possess above-average verbal and written communication skills, proven soft skill abilities/proficiency, a strong attention to detail, and an interest in preventing errors. o Demonstrate critical thinking and decision-making abilities. o Must possess demonstrated competency in Windows (*Outlook, Word, Internet Explorer, Excel, and PowerPoint). o Ability to deliver ‘delightful’ customer service experiences and build customer satisfaction and loyalty. o Strike a positive and cooperative tone with both customers and coworkers. o Possess a positive attitude, is upbeat, outgoing, and confident. o Be self-reliant and dependable, ability to work independently and as a team. o Be patient, stress-tolerant, and show empathy. o Ability to thrive in a lively working environment and multi-task. o Ability to accept constructive feedback. o Possess ability and/or some experience in presentation capability to individuals, groups, and leadership audiences. o Ability to mentor peer group in best practice standards o Must be a team player, self-starter, and have demonstrated initiative. o Must be able to build and/or retain excellent customer relationships. o Must possess the ability to problem solve and resolve customer complaints. o Must possess the ability to upsell our products and our company, possess a sales aptitude, be passionate about our products and our customers. o Must possess basic reading, writing, and arithmetic skills (reading/math comprehension). o Must be able to do some travel. o Service-oriented, actively looking for ways to help people. o Meet quality, productivity, and behavior expectations.

Member Services Representative

Job Description Position Overview: Responsible for providing compliant environmental, health, and safety (EHS) programs to operating departments at the West Point site regarding laser safety and radiation safety. Integrates EHS programs into daily operations to assure regulatory compliance, achieves continuous performance improvement, meeting EHS performance objectives. Partners with operations to develop objectives to achieve these goals in alignment with site business goals and values. Acts as site Laser Safety Officer for WP/NW/and SHIP. Responsible for decommissioning, dosimetry, database workflow and management, and training within the Radiation Safety Program. Performs responsibilities and addresses problems with limited supervision. 1. Develops and implements laser safety program: classies lasers, evaluates laser safety hazards, establishes controls, recommends protective equipment, performs incident investigations and conducts audits and inspections. 2. Performs radiation safety surveys, manages permits and license conditions, manages dosimetry program, and accelerator program. 3. Reviews processes, facilities, procedures and management of change documents to assure conformance to recognized EHS regulations, standards and guidelines. 4. Provides support to client groups in completing training, assessments and addressing specific EHS concerns as they are raised. 5. Develops EHS procedures, guidelines and training programs as assigned. 6. Provides leadership to development sustained performance of action oriented EHS committees, and Radiation Safety Committee. 7. Assures completion of all regulatory submissions, notifications, etc. required to maintain compliance with federal, state, and local EHS requirements. 8. Advises employees on occupational health programs related to laser hazards and radioactive materials. 9. Serves as the site Laser Safety Officer for West Point, North Wales, and Springhouse Innovation Park. Required:<ul><li>Bachelor's Degree required, concentration in Occupational Safety, a physical science, or other related technical discipline preferred. </li><li>5+ years applied professional EHS work experience. </li><li>Advanced level of proficiency in the areas of laser safety, radiation safety, critical thinking, and communication skills. </li><li>Proficiency with project management and problem solving.</li></ul>Required Skills: Accountability, Accountability, Biophysics, Biosafety, Communication, Data Analysis, Database Administration, EHS Compliance, Emergency Response, Employee Training, Environmental Health and Safety (EHS) Management, Hazardous Materials Training, Health Physics, Incident Investigations, Industrial Hygiene, Industrial Hygiene Sampling, Laser Safety, Occupational Safety and Health Programs, Optimistic Attitude, Performance Improvement Plans, Physical Sciences, Process Hazard Analysis (PHA), Process Safety, Professional Integrity, Project Management {+ 4 more} Preferred Skills: Current Employees apply HERE Current Contingent Workers apply HERE US and Puerto Rico Residents Only: Our company is committed to inclusion, ensuring that candidates can engage in a hiring process that exhibits their true capabilities. Please click here if you need an accommodation during the application or hiring process. As an Equal Employment Opportunity Employer, we provide equal opportunities to all employees and applicants for employment and prohibit discrimination on the basis of race, color, age, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or other applicable legally protected characteristics. As a federal contractor, we comply with all affirmative action requirements for protected veterans and individuals with disabilities. For more information about personal rights under the U.S. Equal Opportunity Employment laws, visit: EEOC Know Your Rights EEOC GINA Supplement We are proud to be a company that embraces the value of bringing together, talented, and committed people with diverse experiences, perspectives, skills and backgrounds. The fastest way to breakthrough innovation is when people with diverse ideas, broad experiences, backgrounds, and skills come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another's thinking and approach problems collectively. Learn more about your rights, including under California, Colorado and other US State Acts U.S. Hybrid Work Model Effective September 5, 2023, employees in office-based positions in the U.S. will be working a Hybrid work consisting of three total days on-site per week, Monday - Thursday, although the specific days may vary by site or organization, with Friday designated as a remote-working day, unless business critical tasks require an on-site presence.This Hybrid work model does not apply to, and daily in-person attendance is required for, field-based positions; facility-based, manufacturing-based, or research-based positions where the work to be performed is located at a Company site; positions covered by a collective-bargaining agreement (unless the agreement provides for hybrid work); or any other position for which the Company has determined the job requirements cannot be reasonably met working remotely. Please note, this Hybrid work model guidance also does not apply to roles that have been designated as remote". The salary range for this role is $94,300.00 - $148,500.00 This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. An employee's position within the salary range will be based on several factors including, but not limited to relevant education, qualifications, certifications, experience, skills, geographic location, government requirements, and business or organizational needs. The successful candidate will be eligible for annual bonus and long-term incentive, if applicable. We offer a comprehensive package of benefits. Available benefits include medical, dental, vision healthcare and other insurance benefits (for employee and family), retirement benefits, including 401(k), paid holidays, vacation, and compassionate and sick days. More information about benefits is available at https://jobs.merck.com/us/en/compensation-and-benefits . You can apply for this role through https://jobs.merck.com/us/en (or via the Workday Jobs Hub if you are a current employee). The application deadline for this position is stated on this posting. San Francisco Residents Only: We will consider qualified applicants with arrest and conviction records for employment in compliance with the San Francisco Fair Chance Ordinance Los Angeles Residents Only: We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance Search Firm Representatives Please Read Carefully Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails. Employee Status: Regular Relocation: No relocation VISA Sponsorship: No Travel Requirements: 10% Flexible Work Arrangements: Hybrid Shift: Not Indicated Valid Driving License: No Hazardous Material(s): n/a Job Posting End Date: 12/8/2025 *A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date. Requisition ID:R374484

Health Physics Sr. Specialist

Job Description POSITION OVERVIEW - Basic Functions & Responsibility Essential functions include, but are not limited to: <ul><li> Under the general direction of the Director, Wilson Quality Control Laboratory Operations , the Manager is responsible for administration of NASU and Wilson l a b ora t or i es . </li><li> The Manager or " Coac h " ensures that all compliance regulations, cGMPs, and internal guidelines are adhered to and/or enhan c ed . </li><li> The Manager manages activities to implement productivity enhancements to streamline activities. </li><li> The Manager executes activities to meet or exceed customer expectations through a staff of professionals at the B.S. , B.A., M . S., and Ph.D. levels. </li></ul> PRIMARY ACTIVITIES Primary activities include, but are not limited to: <ul><li> Drives continuous improvement and supports sustainability of implemented changes identified through such lean tools or champions new actions as a result of data obtained through lean methodology. </li><li> Responsible for the necessary personnel and equipment resources to perform technical support, microbial testing, stability testing, release testing, supplies inspection, copy reading, API testing to ensure that customer expectations are met or exceeded . </li><li> Aligns resources with business unit needs. </li><li> Actively participates in Plant/Quality committees and works with other QO groups, Planning, Manufacturing, Packaging, Maintenance, and others as required to resolve problems, and satisfy quality and production n e eds . </li><li> Responsible for knowledge of cGMP's, and laboratory safety, as well as the transfer of that knowledge to employee s . Routinely makes decisions using cGMP and safety knowledge as a guide. </li><li> Edits, writes, and/or approves departmental SOPs and investigations . </li><li> Acts as a key regulatory compliance liaison to interface with regulatory agencies during audits of assigned areas. Performs duties and responsibilities of the Director in his/her absence. </li><li> Reports to the Quality Director for general advice and instruction, but normally handles routine matters independently, consulting on major problems only. </li><li> Manages a staff of Associate Specialists, Senior Specialists, and others as needed </li><li> Responsible for administrative and personnel actions such as hiring, transfers, training, salary and appraisal administration. </li><li> Manages activities to identify and correct problems, emphasizing prompt and definitive resolution to minimize adverse impact and reoccurrence. </li><li> Manages QC area in accordance with company policy and applicable government regulations . Makes provisions to assure job responsibilities of the QC area are conducted in a timely and reliable manner to meet production demands. </li><li> Ensures that all contemporary policies (SOPs, QSs, SATs, Departmental Policies,) are maintained and adhered to within the laboratory . Participates in the generation and interpretation of divisional policies/guidelines. </li><li> Supports initiatives that involve the necessary human and capital resources needed to meet present and future QC needs; and manages those resources to meet annual profit plan. </li><li> Supports the achievement of plant objectives (e.g., metrics, productivity, etc.). </li><li> Applies leadership principles to testing operations. </li><li> Supports Laboratory Data Services team </li><li> Performs other duties as assigned. </li></ul> Education Requirements: <ul><li> B.A./B.S. degree (preferably in Science or Engineering) </li></ul> Required Experience and Skills: <ul><li> Knowledge of continuous improvement principles </li><li> Minimum of five (5) years of pharmaceutical industry experience </li><li> Minimum of (3) years of Quality Control and / or Microbiology Lab experience </li></ul> Preferred Experience and Skills: <ul><li> Root cause analysis </li><li> Background in technical writing </li><li> Experience with complex technical and/or analytical investigations and CAPA resolution </li><li> Experience applying 5S concepts </li><li> Experience with SAP, Data Integrity, cGMP, 21CFR requirements, laboratory analysis principles and execution, MIDAS, LIMS, equipment qualification, method transfer, change control, and stability principles </li><li> Previous management experience </li></ul>Required Skills: Analytical Method Transfer, Analytical Testing, Analytical Thinking, cGMP Compliance, Corrective Action Management, Driving Continuous Improvement, GMP Documentation, Instrumentation, Laboratory Operations, People Leadership, Pharmaceutical Quality Control (QC), Quality Standards, Team Supervision, Technical Writing Preferred Skills: Current Employees apply HERE Current Contingent Workers apply HERE US and Puerto Rico Residents Only: Our company is committed to inclusion, ensuring that candidates can engage in a hiring process that exhibits their true capabilities. Please click here if you need an accommodation during the application or hiring process. As an Equal Employment Opportunity Employer, we provide equal opportunities to all employees and applicants for employment and prohibit discrimination on the basis of race, color, age, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or other applicable legally protected characteristics. As a federal contractor, we comply with all affirmative action requirements for protected veterans and individuals with disabilities. For more information about personal rights under the U.S. Equal Opportunity Employment laws, visit: EEOC Know Your Rights EEOC GINA Supplement We are proud to be a company that embraces the value of bringing together, talented, and committed people with diverse experiences, perspectives, skills and backgrounds. The fastest way to breakthrough innovation is when people with diverse ideas, broad experiences, backgrounds, and skills come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another's thinking and approach problems collectively. Learn more about your rights, including under California, Colorado and other US State Acts U.S. Hybrid Work Model Effective September 5, 2023, employees in office-based positions in the U.S. will be working a Hybrid work consisting of three total days on-site per week, Monday - Thursday, although the specific days may vary by site or organization, with Friday designated as a remote-working day, unless business critical tasks require an on-site presence.This Hybrid work model does not apply to, and daily in-person attendance is required for, field-based positions; facility-based, manufacturing-based, or research-based positions where the work to be performed is located at a Company site; positions covered by a collective-bargaining agreement (unless the agreement provides for hybrid work); or any other position for which the Company has determined the job requirements cannot be reasonably met working remotely. Please note, this Hybrid work model guidance also does not apply to roles that have been designated as remote". The salary range for this role is $94,300.00 - $148,500.00 This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. An employee's position within the salary range will be based on several factors including, but not limited to relevant education, qualifications, certifications, experience, skills, geographic location, government requirements, and business or organizational needs. The successful candidate will be eligible for annual bonus and long-term incentive, if applicable. We offer a comprehensive package of benefits. Available benefits include medical, dental, vision healthcare and other insurance benefits (for employee and family), retirement benefits, including 401(k), paid holidays, vacation, and compassionate and sick days. More information about benefits is available at https://jobs.merck.com/us/en/compensation-and-benefits . You can apply for this role through https://jobs.merck.com/us/en (or via the Workday Jobs Hub if you are a current employee). The application deadline for this position is stated on this posting. San Francisco Residents Only: We will consider qualified applicants with arrest and conviction records for employment in compliance with the San Francisco Fair Chance Ordinance Los Angeles Residents Only: We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance Search Firm Representatives Please Read Carefully Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails. Employee Status: Regular Relocation: No relocation VISA Sponsorship: No Travel Requirements: 10% Flexible Work Arrangements: Not Applicable Shift: 1st - Day Valid Driving License: No Hazardous Material(s): N/A Job Posting End Date: 12/9/2025 *A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date. Requisition ID:R373488

Lab Release Coach

Job Description At our company Animal Health, we deliver innovative health solutions that advance the prevention and treatment of diseases in animals. We are seeking a Director, Customer Support Services to provide strategic leadership that elevates operational efficiency and drives customer success. Reporting to the Executive Director of Channel Operations and Engagement, this individual will lead a team that will champion cross-functional improvements, project execution, and IT-enabled enhancements to our customer support systems and processes. If you are passionate about boosting customer satisfaction through operational excellence within the channel and have a proven track record in leadership, project management, and partnering with IT, we invite you to join our dynamic team. Responsibilities:<ul><li>Provide leadership and strategic direction to ensure the highest level of customer support and operational efficiency.</li></ul><ul><li>Develop a strategic plan to develop a digital self-service and automation path forward with clear performance targets and governance</li><li>Be a visionary for automation for our channel business by driving IT initiatives that gain automation and efficiency</li><li>Lead a team that maintains accurate project tracking, customer account records, and supporting documentation.</li><li>Act as point for operational escalations; coordinate cross-functional response and customer communications. During system incidents or service disruptions, lead triage, ensure status updates for customers and internal reps, document impact, and drive post-incident reviews.</li></ul><ul><li>Oversee and be accountable for the performance and results of the Customer Support department inclusive of strategy and project management.</li><li>Develop and execute functional business plans</li><li>Leverage relationships with internal stakeholders and customers to support business needs and enhance customer satisfaction.</li><li>Apply business and management expertise to drive financial and operational performance across the Customer Support department.</li><li>Direct the resolution of highly complex or unusual customer service-related issues and business problems.</li><li>Partner with IT and Regional Operations to drive clear end to end integrations ensuring reliability, data quality, and user adoption to give a best-in-class customer experience</li><li>Lead root-cause analysis for system-related customer issues and drive corrective actions with internal stakeholders</li><li>Ensure the department achieves its goals by developing and implementing short- and long-term plans that align with the overall North American organization and Animal Health divisional strategies.</li><li>Oversee the provision of technical knowledge, advice, and support to sales representatives, resellers, and customers during the sales process and post-sales/implementation.</li><li>Lead a team that maintains accurate project tracking, customer account records, and supporting documentation.</li><li></li><li>Ensure timely completion of work orders to meet customer needs</li><li>Foster a customer-centric culture within the business, ensuring that customers receive the best possible service.</li></ul>Qualifications: Required <ul><li>Proven ability to bridge business and IT-translating operational needs into technical requirements and driving adoption.</li><li>Hands-on experience with support technologies (e.g., Salesforce, Genesys), data/reporting, and close collaboration with IT.</li><li>Be a visionary for automation for our channel business by driving initiatives that gain automation and efficiency by partnering with IT</li><li>Strong cross-functional collaboration skills across Sales, Success, Supply Chain/Logistics, Finance, Product/Engineering, and IT.</li><li>Strong technical acumen supporting pre- and post-implementation processes.</li><li>During system incidents or service disruptions, lead triage, ensure status updates for customers and internal reps, document impact, and drive post-incident reviews.</li></ul><ul><li>Strong technical knowledge and ability to provide support during the sales process and post-sales/implementation phase.</li><li>Proficient in order processing, sales information management, and preparing reports to measure success with standardized benchmarks.</li><li>Ability to interface between customers and other functions within the organization to ensure seamless service delivery.</li><li>Strong leadership skills including but not limited to strategic planning, entrepreneurship, innovation, and business savviness. Change catalyst with a proven track record in coaching and development, talent growth, and execution excellence.</li></ul>Education Requirements:<ul><li>Bachelor's degree in technology, business management, Project Management and/or related discipline.</li></ul><ul><li>10+ year's work experience in Customer Operations focusing on front end customer operations enhancements</li><li>During system incidents or service disruptions, lead triage, ensure status updates for customers and internal reps, document impact, and drive post-incident reviews.</li></ul><ul><li>Minimum of 5 years of people management experience required</li></ul>Exceptional leadership and team management skills: &bull; Excellent communication and interpersonal skills. &bull; Analytical mindset with the ability to make data-driven decisions with urgency. &bull; Demonstrated ability to analyze and resolve problems. &bull; Demonstrated ability to lead programs/projects. &bull; Ability to document, plan, market, and execute programs. Required Skills: Customer Experience (CX), Customer Experience Design, Customer Experience Management, Digital Customer Experience, Digital User Experience, End User Experience, Front End Sales, Usability Design, Usability Experience, User Experience (UX), Web Development Preferred Skills: Information Technology (IT) Current Employees apply HERE Current Contingent Workers apply HERE US and Puerto Rico Residents Only: Our company is committed to inclusion, ensuring that candidates can engage in a hiring process that exhibits their true capabilities. Please click here if you need an accommodation during the application or hiring process. As an Equal Employment Opportunity Employer, we provide equal opportunities to all employees and applicants for employment and prohibit discrimination on the basis of race, color, age, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or other applicable legally protected characteristics. As a federal contractor, we comply with all affirmative action requirements for protected veterans and individuals with disabilities. For more information about personal rights under the U.S. Equal Opportunity Employment laws, visit: EEOC Know Your Rights EEOC GINA Supplement We are proud to be a company that embraces the value of bringing together, talented, and committed people with diverse experiences, perspectives, skills and backgrounds. The fastest way to breakthrough innovation is when people with diverse ideas, broad experiences, backgrounds, and skills come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another's thinking and approach problems collectively. Learn more about your rights, including under California, Colorado and other US State Acts U.S. Hybrid Work Model Effective September 5, 2023, employees in office-based positions in the U.S. will be working a Hybrid work consisting of three total days on-site per week, Monday - Thursday, although the specific days may vary by site or organization, with Friday designated as a remote-working day, unless business critical tasks require an on-site presence.This Hybrid work model does not apply to, and daily in-person attendance is required for, field-based positions; facility-based, manufacturing-based, or research-based positions where the work to be performed is located at a Company site; positions covered by a collective-bargaining agreement (unless the agreement provides for hybrid work); or any other position for which the Company has determined the job requirements cannot be reasonably met working remotely. Please note, this Hybrid work model guidance also does not apply to roles that have been designated as remote". The salary range for this role is $0.00 - $0.00 This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. An employee's position within the salary range will be based on several factors including, but not limited to relevant education, qualifications, certifications, experience, skills, geographic location, government requirements, and business or organizational needs. The successful candidate will be eligible for annual bonus and long-term incentive, if applicable. We offer a comprehensive package of benefits. Available benefits include medical, dental, vision healthcare and other insurance benefits (for employee and family), retirement benefits, including 401(k), paid holidays, vacation, and compassionate and sick days. More information about benefits is available at https://jobs.merck.com/us/en/compensation-and-benefits . You can apply for this role through https://jobs.merck.com/us/en (or via the Workday Jobs Hub if you are a current employee). The application deadline for this position is stated on this posting. San Francisco Residents Only: We will consider qualified applicants with arrest and conviction records for employment in compliance with the San Francisco Fair Chance Ordinance Los Angeles Residents Only: We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance Search Firm Representatives Please Read Carefully Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails. Employee Status: Regular Relocation: No relocation VISA Sponsorship: No Travel Requirements: 25% Flexible Work Arrangements: Remote Shift: 1st - Day Valid Driving License: Yes Hazardous Material(s): N/A Job Posting End Date: 12/2/2025 *A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date. Requisition ID:R374066

Director, Customer Support

Job Description Senior Scientist, Biologics Analytical Research & Development The Biologics Analytical Research & Development department of our Research & Development Division is seeking applicants for a Senior Scientist position available at its Rahway, New Jersey research facility. The Senior Scientist is a laboratory-based scientific role tasked with solving complex analytical problems at the interface of biology, chemistry, and lab informatics disciplines to enable development of Biologics drug substances and drug products. The successful candidate must function well and be able to collaborate in a fast-paced, integrated, multidisciplinary team environment. The qualified candidate will be responsible for development, qualification, implementation, troubleshooting and transfer of analytical methods for monoclonal proteins or other complex therapeutic proteins. Applicants must have effective organizational, multi-tasking, oral/written communications skills, show scientific leadership, and a desire to conduct research and publish. Experience leading small groups of technical personnel and analytical projects will aid in distinguishing candidates. Evidence of strong cross-functional collaboration in an academic or industrial setting is also preferred. Qualifications Education:<ul><li>Ph.D. in analytical chemistry/biochemistry or related field or M.S. with a minimum of 5 years of experience in the Pharmaceutical Industry or B.S. with a minimum of 8 years of experience in the Pharmaceutical Industry.</li></ul>Required Experience and Skills:<ul><li>Strong background and experience in separations science</li><li>Extensive experience with UPLC/HPLC analysis of biologics (e.g., SEC, RP, IEX) and CE techniques.</li><li>Experience in process- or impurity-related residual assay development</li><li>Background in Analytical Methodologies and sound scientific understanding of Critical Quality Attributes/QbD/DOE principles as well as data analysis and statistics for setting specifications</li><li>Ability to design, execute and development of methods for release, characterization, and stability testing of clinical trial material and in support of product and process development</li><li>A strong team player with excellent oral and written communication skills; ability to work both independently for development of assays and cross-functionally for successful transfer of assays. Plan assay optimization and documentation to meet program deadlines.</li><li>Authoring and reviewing internal technical reports, sections of regulatory filings (e.g., IND, BLA) and external scientific publications.</li><li>Strong ability to deliver complex objectives under aggressive timelines in a rapidly changing environment.</li><li>Demonstrated scientific ability through publications and presentations in scientific conferences.</li></ul>Preferred Experience and Skills:<ul><li>Experience with qualification, validation, and transfer of assays to a GLP or regulated laboratory environment as listed in ICH Q2 and USP .</li><li>Experience in representing analytical functional area on project teams.</li><li>Strong knowledge of protein structure and degradation pathways</li><li>Mass spectrometry for large molecules</li><li>Molecular biology (PCR, DNA extraction) and immunoassay (ELISA, gel electrophoresis) techniques</li><li>Experience in analysis of various Biologic modalities (e.g., mAb, antibody-drug conjugate, fusion protein)</li></ul>#eligibleforERP AR&D Required Skills: Accountability, Accountability, Adaptability, Analytical Method Development, Assay Development, Bioanalytical Analysis, Biochemical Assays, Cell-Based Assays, Chromatographic Techniques, Communication, Cross-Functional Teamwork, Deoxyribonucleic Acid (DNA), DNA Extractions, Gel Electrophoresis, GMP Environments, Immunoassays, Innovative Thinking, Mass Spectrometry (MS), Molecular Biology, Nuclear Magnetic Resonance (NMR) Analysis, Polyacrylamide Gel Electrophoresis (PAGE), Polymerase Chain Reaction (PCR), Process Analytical Technology (PAT), Proteomics, Scientific Research {+ 4 more} Preferred Skills: Current Employees apply HERE Current Contingent Workers apply HERE US and Puerto Rico Residents Only: Our company is committed to inclusion, ensuring that candidates can engage in a hiring process that exhibits their true capabilities. Please click here if you need an accommodation during the application or hiring process. As an Equal Employment Opportunity Employer, we provide equal opportunities to all employees and applicants for employment and prohibit discrimination on the basis of race, color, age, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or other applicable legally protected characteristics. As a federal contractor, we comply with all affirmative action requirements for protected veterans and individuals with disabilities. For more information about personal rights under the U.S. Equal Opportunity Employment laws, visit: EEOC Know Your Rights EEOC GINA Supplement We are proud to be a company that embraces the value of bringing together, talented, and committed people with diverse experiences, perspectives, skills and backgrounds. The fastest way to breakthrough innovation is when people with diverse ideas, broad experiences, backgrounds, and skills come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another's thinking and approach problems collectively. Learn more about your rights, including under California, Colorado and other US State Acts U.S. Hybrid Work Model Effective September 5, 2023, employees in office-based positions in the U.S. will be working a Hybrid work consisting of three total days on-site per week, Monday - Thursday, although the specific days may vary by site or organization, with Friday designated as a remote-working day, unless business critical tasks require an on-site presence.This Hybrid work model does not apply to, and daily in-person attendance is required for, field-based positions; facility-based, manufacturing-based, or research-based positions where the work to be performed is located at a Company site; positions covered by a collective-bargaining agreement (unless the agreement provides for hybrid work); or any other position for which the Company has determined the job requirements cannot be reasonably met working remotely. Please note, this Hybrid work model guidance also does not apply to roles that have been designated as remote". The salary range for this role is $114,700.00 - $180,500.00 This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. An employee's position within the salary range will be based on several factors including, but not limited to relevant education, qualifications, certifications, experience, skills, geographic location, government requirements, and business or organizational needs. The successful candidate will be eligible for annual bonus and long-term incentive, if applicable. We offer a comprehensive package of benefits. Available benefits include medical, dental, vision healthcare and other insurance benefits (for employee and family), retirement benefits, including 401(k), paid holidays, vacation, and compassionate and sick days. More information about benefits is available at https://jobs.merck.com/us/en/compensation-and-benefits . You can apply for this role through https://jobs.merck.com/us/en (or via the Workday Jobs Hub if you are a current employee). The application deadline for this position is stated on this posting. San Francisco Residents Only: We will consider qualified applicants with arrest and conviction records for employment in compliance with the San Francisco Fair Chance Ordinance Los Angeles Residents Only: We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance Search Firm Representatives Please Read Carefully Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails. Employee Status: Regular Relocation: Domestic VISA Sponsorship: No Travel Requirements: 10% Flexible Work Arrangements: Not Applicable Shift: 1st - Day Valid Driving License: No Hazardous Material(s): n/a Job Posting End Date: 12/1/2025 *A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date. Requisition ID:R374695

Sr. Scientist, Analytical R&D - Biologics (Onsite)

Job Description Join our Global Science & Technology Network as a Senior Specialist, Technology Transfer for Animal Health Vaccines. Our team is focused on delivering site-to-site technology transfers for Large Molecule Animal Health vaccines across our US manufacturing network. The Sr. Specialist will ensure successful site-to site transfer and provide project management support to our US manufacturing sites. Your expertise will ensure on-time, in-budget delivery and compliant, unconstrained supply. Key Responsibilities <ul><li>Support site-to-site technology transfer activities for Large Molecule vaccine processes (drug substance and drug product), assisting transfer leads from scoping/siting through engineering runs, PPQ, and commercial readiness</li><li>Assist with Block 1 scoping and siting assessments by gathering data, contributing to fit-to-plant and gap analyses, and preparing inputs for decision-making</li><li>Coordinate day-to-day logistics and cross-functional tasks across Blocks 2-6, maintaining schedules, action trackers, and risk/issue logs; flag delays and help drive follow-ups</li><li>Draft, organize, and maintain transfer documentation and packages (process descriptions, CQAs/CPPs, control strategy, sampling plans, bill of materials) using standardized methodology and templates</li><li>Provide technical support in partnership with site SMEs for upstream/downstream operations, formulation, fill-finish, and lyophilization; help compile process information and translate it for receiving sites</li><li>Serve as a communication hub between donor and receiving site teams and global functions; schedule meetings, prepare agendas/minutes, and ensure clear stakeholder updates</li><li>Contribute to governance and reporting by updating dashboards, KPIs, and status summaries; consolidate inputs for portfolio visibility and leadership reviews</li><li>Support continuous improvement by collecting lessons learned, refining tools/training/playbooks, and sharing best practices across the network</li></ul>Required Qualifications<ul><li>Bachelor's degree in biotechnology, Chemical/Biochemical Engineering, or relevant science/business field</li><li>3+ years of experience in vaccine manufacturing within the pharmaceutical/biologics industry</li></ul><ul><li>Direct exposure to site transfer activities within Large Molecule processes (drug substance and/or drug product)</li><li>Strong project coordination skills: building timelines, tracking tasks, managing risks/issues, and supporting on-time delivery</li><li>Working knowledge of pharmaceutical/biologics operations (e.g., upstream/downstream processing, formulation, fill-finish, lyophilization) and cGMP practices</li><li>Proven ability to collaborate effectively with manufacturing sites and cross-functional teams in a matrixed environment</li><li>Excellent verbal and written communication; skilled at clear reporting and facilitating cross-site meetings</li></ul>Preferred Skills and Attributes<ul><li>Experience preparing transfer documentation and supporting fit-to-plant assessments and gap closure plans</li><li>Familiarity with validation and PPQ concepts; understanding of sampling plans and process performance monitoring</li><li>Ability to support multiple concurrent projects, focus on critical path activities, and contribute to risk-based decision making</li><li>Proficiency with project and documentation tools (e.g., MS Project/Smartsheet, SharePoint, eQMS/MES/data historians)</li><li>Willingness to travel to donor and receiving sites as needed</li></ul>Required Skills: Accountability, Analytical Problem Solving, cGMP Compliance, Project Coordination, Project Management, Technology Transfer, Vaccine Manufacturing, Work Under Pressure, Written Communication Required Skills: Accountability, Analytical Problem Solving, cGMP Regulations, Project Coordination, Project Management, Technology Transfer, Vaccine Manufacturing, Work Under Pressure, Written Communication Preferred Skills: Current Employees apply HERE Current Contingent Workers apply HERE US and Puerto Rico Residents Only: Our company is committed to inclusion, ensuring that candidates can engage in a hiring process that exhibits their true capabilities. Please click here if you need an accommodation during the application or hiring process. As an Equal Employment Opportunity Employer, we provide equal opportunities to all employees and applicants for employment and prohibit discrimination on the basis of race, color, age, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or other applicable legally protected characteristics. As a federal contractor, we comply with all affirmative action requirements for protected veterans and individuals with disabilities. For more information about personal rights under the U.S. Equal Opportunity Employment laws, visit: EEOC Know Your Rights EEOC GINA Supplement We are proud to be a company that embraces the value of bringing together, talented, and committed people with diverse experiences, perspectives, skills and backgrounds. The fastest way to breakthrough innovation is when people with diverse ideas, broad experiences, backgrounds, and skills come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another's thinking and approach problems collectively. Learn more about your rights, including under California, Colorado and other US State Acts U.S. Hybrid Work Model Effective September 5, 2023, employees in office-based positions in the U.S. will be working a Hybrid work consisting of three total days on-site per week, Monday - Thursday, although the specific days may vary by site or organization, with Friday designated as a remote-working day, unless business critical tasks require an on-site presence.This Hybrid work model does not apply to, and daily in-person attendance is required for, field-based positions; facility-based, manufacturing-based, or research-based positions where the work to be performed is located at a Company site; positions covered by a collective-bargaining agreement (unless the agreement provides for hybrid work); or any other position for which the Company has determined the job requirements cannot be reasonably met working remotely. Please note, this Hybrid work model guidance also does not apply to roles that have been designated as remote". The salary range for this role is $94,300.00 - $148,500.00 This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. An employee's position within the salary range will be based on several factors including, but not limited to relevant education, qualifications, certifications, experience, skills, geographic location, government requirements, and business or organizational needs. The successful candidate will be eligible for annual bonus and long-term incentive, if applicable. We offer a comprehensive package of benefits. Available benefits include medical, dental, vision healthcare and other insurance benefits (for employee and family), retirement benefits, including 401(k), paid holidays, vacation, and compassionate and sick days. More information about benefits is available at https://jobs.merck.com/us/en/compensation-and-benefits . You can apply for this role through https://jobs.merck.com/us/en (or via the Workday Jobs Hub if you are a current employee). The application deadline for this position is stated on this posting. San Francisco Residents Only: We will consider qualified applicants with arrest and conviction records for employment in compliance with the San Francisco Fair Chance Ordinance Los Angeles Residents Only: We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance Search Firm Representatives Please Read Carefully Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails. Employee Status: Regular Relocation: No relocation VISA Sponsorship: No Travel Requirements: 25% Flexible Work Arrangements: Hybrid Shift: 1st - Day Valid Driving License: Yes Hazardous Material(s): N/A Job Posting End Date: 12/9/2025 *A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date. Requisition ID:R373651

Sr. Specialist, Technology Transfer Task Force - Animal Health Vaccines

Job Description Our Manufacturing Operations teams are the people that make our products. We work in the manufacturing plants with a Safety First, Quality Always" mindset striving for continuous improvement. We work in the local plant connected to our global manufacturing network to ensure the highest quality of raw materials, intermediates and finished products. Position Description: Our vaccine manufacturing operations area is seeking an Associate Production Technician. This facility manufactures an oncology product and vaccine and is located in Durham, North Carolina. These products are manufactured from a live, attenuated lyophilized bacterial suspension. As an Associate Production Technician, this role will be an individual team contributor in the manufacturing of oncology and vaccine products in Durham, NC. Additional responsibilities are as follows: <ul><li>The position will be responsible for performing media formulations, sterile component preparation, and process equipment operations.</li><li>The individual will maximize the potential of the overall Operations team and contribute to a work environment that allows for progressive continuous improvement of skills and inclusive behavior norms. </li><li>Perform production operation activities independently with limited coaching support.</li><li>Complete daily work assignments and coordinates work with other team members.</li><li>Competent execution of GMP documentation related to Production operations.</li><li>Perform liquid media formulation activities.</li><li>Execute sterile component preparation activities for aseptic operations.</li><li>Responsible for ensuring compliance to government regulations through a demonstrated understanding of SOP's and a general knowledge of company policies/guidelines, safety/environmental regulations, and GMP's.</li><li>Gain a working knowledge of the production process by becoming qualified to operate process equipment.</li><li>Enter SAP transactions for process instruction sheets related to Production operations.</li><li>Perform production operation activities independently with limited coaching support.</li></ul> Education Minimum Requirement: <ul><li>High School diploma or equivalent is required.</li></ul> Required Experience and Skills: <ul><li>Experience working in the pharmaceutical industry and within aseptic clean room environments.</li><li>Demonstrated ability to successfully gown into aseptic manufacturing areas.</li><li>Computer literacy in MS Office, Word, Outlook, Excel.</li><li>Strong team skills, including ability to work independently in teams, collaborate with others, and resolve conflict.</li><li>Must be flexible and able to perform multiple activities.</li><li>Must be goal-oriented and able to manage risks.</li><li>Strong oral and written communication skills.</li><li>Must be able to work for extended hours to support manufacturing operations.</li><li>This is a day shift position that requires weekends and some holidays. MSJR #EBRG VetJobs</li></ul>Required Skills: Accountability, Computer Literacy, GMP Compliance, Good Manufacturing Practices (GMP), Machining, Manufacturing Operations, Operations Support, Pharmaceutical Guidelines, Pharmaceutical Management, Pharmaceutical Production, Production Operations, Production Processes, Safety Procedures, Shift Work, Technology Qualification Preferred Skills: Current Employees apply HERE Current Contingent Workers apply HERE US and Puerto Rico Residents Only: Our company is committed to inclusion, ensuring that candidates can engage in a hiring process that exhibits their true capabilities. Please click here if you need an accommodation during the application or hiring process. As an Equal Employment Opportunity Employer, we provide equal opportunities to all employees and applicants for employment and prohibit discrimination on the basis of race, color, age, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or other applicable legally protected characteristics. As a federal contractor, we comply with all affirmative action requirements for protected veterans and individuals with disabilities. For more information about personal rights under the U.S. Equal Opportunity Employment laws, visit: EEOC Know Your Rights EEOC GINA Supplement We are proud to be a company that embraces the value of bringing together, talented, and committed people with diverse experiences, perspectives, skills and backgrounds. The fastest way to breakthrough innovation is when people with diverse ideas, broad experiences, backgrounds, and skills come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another's thinking and approach problems collectively. Learn more about your rights, including under California, Colorado and other US State Acts U.S. Hybrid Work Model Effective September 5, 2023, employees in office-based positions in the U.S. will be working a Hybrid work consisting of three total days on-site per week, Monday - Thursday, although the specific days may vary by site or organization, with Friday designated as a remote-working day, unless business critical tasks require an on-site presence.This Hybrid work model does not apply to, and daily in-person attendance is required for, field-based positions; facility-based, manufacturing-based, or research-based positions where the work to be performed is located at a Company site; positions covered by a collective-bargaining agreement (unless the agreement provides for hybrid work); or any other position for which the Company has determined the job requirements cannot be reasonably met working remotely. Please note, this Hybrid work model guidance also does not apply to roles that have been designated as remote". San Francisco Residents Only: We will consider qualified applicants with arrest and conviction records for employment in compliance with the San Francisco Fair Chance Ordinance Los Angeles Residents Only: We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance Search Firm Representatives Please Read Carefully Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails. Employee Status: Regular Relocation: No relocation VISA Sponsorship: No Travel Requirements: 10% Flexible Work Arrangements: Not Applicable Shift: 1st - Day Valid Driving License: No Hazardous Material(s): Cleaning Supplies Job Posting End Date: 12/1/2025 *A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date. Requisition ID:R375077

Assoc. Tech, Operations

Job Description We're seeking a Growth- and Improvement-minded leader to build a purpose-built, customer experience-driven omnichannel engine across our U.S. Animal Health portfolio. You will lead a team that owns digital demand creation and customer experience for veterinarians, producers, distributors, and pet owners across companion animals (canine, feline), equine, and livestock (beef, dairy, swine, poultry, aquaculture). Reporting to the Executive Director, Channel Operations & Engagement, you will connect brand teams, inside/field sales, and customers to deliver measurable revenue impact, increased market share, and a best-in-class digital experience. Strong communication across the organization with key outcomes are a contributor to the success of this role. Key responsibilities may include, but are not limited to: Strategic Planning Communications: <ul><li> Lead the development and implementation of digital marketing plans to achieve business objectives, increase market share, and drive revenue growth </li><li> Define scalable initiatives and align them with market delivery roadmaps </li><li> Provide clear communications and presentations to the Business unit brand teams, North America Leadership team, and Global Marketing/Digital Activation. </li></ul> Digital Targeting and Marketing: <ul><li> Use industry-leading data and analytics to improve targeting and closing, aligning across the four business units </li><li> Coordinate messaging and content development, delivery, and refinement with cross-functional teams </li><li> Establish metrics for monitoring and optimizing customer journey and budget efficiency </li><li> Launch and optimize campaigns across website/portal, email/SMS, marketing automation, paid search/social, webinars/CE, e-detailing, and channel portals </li><li> Integrate with e-commerce, clinic/distributor ordering platforms, rebates, loyalty, and practice enablement kits to connect awareness to transaction </li><li> Design geo- and species-targeted programs for rural producers and mixed practices; address access and language needs (English/Spanish) </li></ul> Market Intelligence & Research: <ul><li> Stay abreast of industry trends, competitor activities, and customer needs to inform product development and marketing strategies </li><li> Interpret internal and external business challenges and recommend best practices to improve products, processes, or services </li><li> Utilize understanding of industry trends to inform the decision-making process </li></ul> Commercial Excellence: <ul><li> Develop commercial expertise across business units and functions, product lines , markets, sales processes, or customer groups </li><li> Drive tool implementation to ensure delivery across large and/or diverse sales territories </li></ul> Collaboration with Cross-Functional Teams: <ul><li> Work closely with the respective marketing teams within the organization along with sales, product development, regulatory affairs, customer service, and other cross-functional teams to ensure an omnichannel approach to customer-facing interactions </li></ul> Performance Analytics: <ul><li> Establish key performance indicators (KPIs) and utilize data analytics to measure the success of digital marketing initiatives and demand creation via enhanced targeting </li><li> Provide regular reports and insights to the business and leadership teams </li><li> Oversee customer experience strategy and omnichannel delivery, reporting impact and plan to brand and business leaders </li><li></li></ul> Global and Regional Strategy: <ul><li> Collaborate with Global teams to align regional activity with global campaigns </li><li> Interpret global strategy and convert into market-specific omnichannel approaches </li></ul> Other <ul><li> Identify capability gaps and opportunities for synergy across U.S. business </li><li> Oversee customer experience strategy and omnichannel delivery, reporting impact and plans to leadership </li></ul> Required Background & Education: <ul><li> Bachelor's degree in marketing, technology, business management and/or related disciplines </li><li> 10+ year's work experience in digital marketing supporting m ulti-national corporations </li><li> Minimum of 5 years of people management experience required </li><li> Strong understanding of regulatory requirements and challenges in marketing pharmaceuticals </li></ul> Required Skills/Abilities: <ul><li> Exceptional leadership and team management skills </li><li> Proven track record of managing, leading, coaching, and developing a high-performing team </li><li> Excellent communication and interpersonal skills </li><li> Analytical mindset with the ability to make data-driven decisions </li><li> Demonstrated ability to analyze and resolve problems </li><li> Demonstrated ability to lead programs/projects </li><li> Ability to document, plan, market, and execute programs </li><li> Strong financial acumen and budget planning skills </li><li> Ability to effectively influence key stakeholders, business decisions, and marketing strategies </li><li> Demonstration of excellent Business Acumen, Relationship Management, Negotiation and Account Management skills </li><li> Strong collaboration skills and ability to successfully partner cross functionally with all business units, regulatory, legal, and with Global Marketing colleagues </li><li> Demonstration of computer proficiency including MS Office, Customer Relationship Management and web applications </li></ul>Required Skills: Business Strategies, Change Management, Digital Brand Strategy, Digital Marketing, Direct Marketing, Global Strategy, Key Performance Indicators (KPI), Marketing, Results-Oriented, Strategic Leadership, Strategic Planning, Team Leadership Preferred Skills: Current Employees apply HERE Current Contingent Workers apply HERE US and Puerto Rico Residents Only: Our company is committed to inclusion, ensuring that candidates can engage in a hiring process that exhibits their true capabilities. Please click here if you need an accommodation during the application or hiring process. As an Equal Employment Opportunity Employer, we provide equal opportunities to all employees and applicants for employment and prohibit discrimination on the basis of race, color, age, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or other applicable legally protected characteristics. As a federal contractor, we comply with all affirmative action requirements for protected veterans and individuals with disabilities. For more information about personal rights under the U.S. Equal Opportunity Employment laws, visit: EEOC Know Your Rights EEOC GINA Supplement We are proud to be a company that embraces the value of bringing together, talented, and committed people with diverse experiences, perspectives, skills and backgrounds. The fastest way to breakthrough innovation is when people with diverse ideas, broad experiences, backgrounds, and skills come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another's thinking and approach problems collectively. Learn more about your rights, including under California, Colorado and other US State Acts U.S. Hybrid Work Model Effective September 5, 2023, employees in office-based positions in the U.S. will be working a Hybrid work consisting of three total days on-site per week, Monday - Thursday, although the specific days may vary by site or organization, with Friday designated as a remote-working day, unless business critical tasks require an on-site presence.This Hybrid work model does not apply to, and daily in-person attendance is required for, field-based positions; facility-based, manufacturing-based, or research-based positions where the work to be performed is located at a Company site; positions covered by a collective-bargaining agreement (unless the agreement provides for hybrid work); or any other position for which the Company has determined the job requirements cannot be reasonably met working remotely. Please note, this Hybrid work model guidance also does not apply to roles that have been designated as remote". The salary range for this role is $169,700.00 - $267,200.00 This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. An employee's position within the salary range will be based on several factors including, but not limited to relevant education, qualifications, certifications, experience, skills, geographic location, government requirements, and business or organizational needs. The successful candidate will be eligible for annual bonus and long-term incentive, if applicable. We offer a comprehensive package of benefits. Available benefits include medical, dental, vision healthcare and other insurance benefits (for employee and family), retirement benefits, including 401(k), paid holidays, vacation, and compassionate and sick days. More information about benefits is available at https://jobs.merck.com/us/en/compensation-and-benefits . You can apply for this role through https://jobs.merck.com/us/en (or via the Workday Jobs Hub if you are a current employee). The application deadline for this position is stated on this posting. San Francisco Residents Only: We will consider qualified applicants with arrest and conviction records for employment in compliance with the San Francisco Fair Chance Ordinance Los Angeles Residents Only: We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance Search Firm Representatives Please Read Carefully Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails. Employee Status: Regular Relocation: Domestic VISA Sponsorship: No Travel Requirements: 25% Flexible Work Arrangements: Not Applicable Shift: 1st - Day Valid Driving License: Yes Hazardous Material(s): N/A Job Posting End Date: 12/2/2025 *A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date. Requisition ID:R374723

Director, Digital Brand Activation

Job Description The position is a customer-facing position which manages our company Wholesaler/Distributor Fee-for-Service agreements for all Human Health, Oncology and Vaccine customer channels. This role is responsible for utilizing and managing SAP, Microsoft Office systems and, via third party vendor relationships, supporting systems such as Integrichain (Scorecard, Order Monitoring and Data Accessibility) and Liaison (LENS) who handle EDI transaction sets in support of tactical and strategic division objectives and goals. In collaboration with IAM Pharmacy and Distribution teams, this role provides input and direction via analysis, development and implementation of Channel specific strategies/processes for our company Human Health, Oncology and Vaccine businesses. This role is also responsible for leading key Order-to-Cash projects that span cross departmental/divisional initiatives. This position will also support strategic priorities and contracting in other channels as management deems appropriate. Core Responsibilities <ul><li> As a member of the Product Launch Team, this role evaluates the impact to the Channel Agreements of product supply and launch of new products to meet market and customer demand. Further, provides direction to Brand Teams and Customer Managers as it relates to the positioning of new, LOE and end-of-life products on Channel Agreements, ensuring appropriate fee metrics are assigned based upon the product's life cycle status. </li><li> Manages all Distribution Service Agreements to ensure strict customer adherence to defined performance metrics/criteria. On a regular basis, collaborates with Legal, CCM, GP, GMAX, Sales, Marketing, Finance, IT (CoE) and our company Manufacturing Division to inform and resolve any customer-related performance barriers. This responsibility includes: </li></ul> -Providing analytics and interpretation/understanding of data to internal colleagues as well as wholesalers/distributors on DSA agreements. Acting as a member of the Core Project Team, recommends and negotiates future changes to our company Distribution Service agreements. -Develops, implements and monitors key Order-to-Cash performance metrics, and utilizes the data to evaluate the distribution fee earned quarterly, providing feedback to internal partners and customers. <ul><li> Utilizing the Government Pricing reporting system, responsible for the accurate assignment of all our company Human Health and Vaccine Division DSA fee codes and timely reporting of such to Our Government Pricing team. </li><li> Guides and instructs the National Account Executives, Customer Managers, Associate Directors, and Customer Account Representatives in understanding the elements and customer performance criteria of the various Agreements. Further, meets regularly with customers to review performance against agreement criteria. </li><li> Utilizes a variety of software such as SAP, Integrichain, Access, Excel, and desktop software to initiate, design, collect, analyze, and maintain customer data for use in managing DSA agreements. </li><li> As point for managing our company Authorized Distributor Agreement, collaborates with customers/applicants, our company Legal and IAM teams, ensuring adherence and performance to all legal requirements of the agreement. </li></ul> Responsibilities related to leading key Order-to-Cash projects that span cross departmental/divisional initiatives include, but are not limited to: <ul><li> Development of strategic project plan deliverables and due dates. </li><li> Organization of and leadership of regularly scheduled team meetings. </li><li> Assignment and management of action items and due dates including review of planned progress against expected performance. </li><li> Identification and escalation to senior management regarding project roadblocks, resource needs, potential missed key milestone dates, etc. </li><li> Lead role for regular updates to senior management regarding project progress against objectives. </li><li> Proven ability to successfully lead cross departmental/divisional projects that include team members from both inside and outside of OMC department, division and/or company (i.e., Company acquisition/integrations, SAP system upgrades, 3PL Distribution Transitions, Key Product Launch Initiatives, Legal/Regulatory (340B) Adherence Initiatives). </li></ul> Required <ul><li> Bachelor's degree </li><li> Master's degree desirable </li><li> At least eight (8) years of experiencein customer or vendor support, business analysis, or related experience. </li><li> Proficiency with Excel is required. </li><li> Ability to work hybrid (3 days per week) in office if located within 50 miles of office location. </li></ul> Preferred <ul><li> Experience with wholesaler distribution service agreements is highly desirable. </li><li> Order-to-Cash experience with customers is desirable. </li><li> Experience with SAP is desirable. </li></ul>Required Skills: Account Management, Account Management, Adaptability, Biopharmaceutical Industry, Brand Management, Business Analysis, Contract Management, Customer Data Maintenance, Customer-Focused, Customer Needs Assessments, Data Analysis, Distributor Management, Financial Acumen, Healthcare Reimbursement, Legal Compliance, Logistics, Managing Distribution Channels, Market Analysis, Microsoft Office, Pharmaceutical Industry, Procurement, Product Management, Sales Target Achievement, SAP Enterprise Resource Planning (ERP), SAP Service Management {+ 4 more} Preferred Skills: Current Employees apply HERE Current Contingent Workers apply HERE US and Puerto Rico Residents Only: Our company is committed to inclusion, ensuring that candidates can engage in a hiring process that exhibits their true capabilities. Please click here if you need an accommodation during the application or hiring process. As an Equal Employment Opportunity Employer, we provide equal opportunities to all employees and applicants for employment and prohibit discrimination on the basis of race, color, age, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or other applicable legally protected characteristics. As a federal contractor, we comply with all affirmative action requirements for protected veterans and individuals with disabilities. For more information about personal rights under the U.S. Equal Opportunity Employment laws, visit: EEOC Know Your Rights EEOC GINA Supplement We are proud to be a company that embraces the value of bringing together, talented, and committed people with diverse experiences, perspectives, skills and backgrounds. The fastest way to breakthrough innovation is when people with diverse ideas, broad experiences, backgrounds, and skills come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another's thinking and approach problems collectively. Learn more about your rights, including under California, Colorado and other US State Acts U.S. Hybrid Work Model Effective September 5, 2023, employees in office-based positions in the U.S. will be working a Hybrid work consisting of three total days on-site per week, Monday - Thursday, although the specific days may vary by site or organization, with Friday designated as a remote-working day, unless business critical tasks require an on-site presence.This Hybrid work model does not apply to, and daily in-person attendance is required for, field-based positions; facility-based, manufacturing-based, or research-based positions where the work to be performed is located at a Company site; positions covered by a collective-bargaining agreement (unless the agreement provides for hybrid work); or any other position for which the Company has determined the job requirements cannot be reasonably met working remotely. Please note, this Hybrid work model guidance also does not apply to roles that have been designated as remote". The salary range for this role is $139,600.00 - $219,700.00 This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. An employee's position within the salary range will be based on several factors including, but not limited to relevant education, qualifications, certifications, experience, skills, geographic location, government requirements, and business or organizational needs. The successful candidate will be eligible for annual bonus and long-term incentive, if applicable. We offer a comprehensive package of benefits. Available benefits include medical, dental, vision healthcare and other insurance benefits (for employee and family), retirement benefits, including 401(k), paid holidays, vacation, and compassionate and sick days. More information about benefits is available at https://jobs.merck.com/us/en/compensation-and-benefits . You can apply for this role through https://jobs.merck.com/us/en (or via the Workday Jobs Hub if you are a current employee). The application deadline for this position is stated on this posting. San Francisco Residents Only: We will consider qualified applicants with arrest and conviction records for employment in compliance with the San Francisco Fair Chance Ordinance Los Angeles Residents Only: We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance Search Firm Representatives Please Read Carefully Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails. Employee Status: Regular Relocation: No relocation VISA Sponsorship: No Travel Requirements: 25% Flexible Work Arrangements: Remote Shift: Not Indicated Valid Driving License: No Hazardous Material(s): n/a Job Posting End Date: 12/2/2025 *A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date. Requisition ID:R375419

Associate Director, Channel Management & Distribution

Job Description The Associate Specialist, Engineering, Bioprocess Technology Solutions support the development of internal vaccine manufacturing processes, development of technical standards, process analytics and control, technical capability building, implementation of knowledge management, assists with technology transfers, and supports production facilities as needed. Provides technical support to the manufacturing area while actively supporting, participating in and embracing an empowered team culture. The incumbent will have interest in biologics processes, rigorous scientific approaches, standardization of systems, and application of analytical and operational excellence principles. After an initial upskilling and onboarding period, will lead manufacturing investigations, validation and/or process improvement projects. Has ability to examine an issue from diverse perspectives (safety, compliance, automation, equipment, process, and people) in order to best understand and resolve the root cause. Whether or not in collaboration with team members from other departments (e.g. QC, Pharmaceutical Technical Support, R&D, Production or Analytical Technical Support) make or apply scientifically based decisions within projects aimed at the improvement of existing products, solving problems in the production of existing products or development of new products. Practices a safety first and quality first mindset Education Minimum Requirement: <ul><li>Bachelor's degree in Engineering, Science or Math related field. </li></ul>Required Experience and Skills: <ul><li>Possess strong problem-solving skills and able to examine an issue from diverse perspectives (safety, compliance, automation, equipment, process, and people) in order to best understand and resolve it at root cause. </li></ul>Preferred Experience and Skills:<ul><li>Prior experience supporting an FDA or USDA-regulated manufacturing environment.</li><li>Prior experience with vaccine or large molecule process development.</li><li>Lean and six sigma skills.</li><li>Statistical math skills using Minitab.</li><li>Job safety related experience.</li></ul>Required Skills: Accountability, Accountability, Adaptability, Applied Mathematics, Biological Manufacturing, Chemical Engineering Fundamentals, Chemical Plant Operations, Communication, Data Analysis, Engineering Standards, Estimation and Planning, Field Failure Analysis, Improvement Projects, Knowledge Management, Management Process, Manufacturing Processes, Manufacturing Scale-Up, Manufacturing Support, New Product Development, Operational Excellence, Oral Solid Dosage, Pharmaceutical Biology, Process Improvement Projects, Process Optimization, Production Support {+ 5 more} Preferred Skills: Current Employees apply HERE Current Contingent Workers apply HERE US and Puerto Rico Residents Only: Our company is committed to inclusion, ensuring that candidates can engage in a hiring process that exhibits their true capabilities. Please click here if you need an accommodation during the application or hiring process. As an Equal Employment Opportunity Employer, we provide equal opportunities to all employees and applicants for employment and prohibit discrimination on the basis of race, color, age, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or other applicable legally protected characteristics. As a federal contractor, we comply with all affirmative action requirements for protected veterans and individuals with disabilities. For more information about personal rights under the U.S. Equal Opportunity Employment laws, visit: EEOC Know Your Rights EEOC GINA Supplement We are proud to be a company that embraces the value of bringing together, talented, and committed people with diverse experiences, perspectives, skills and backgrounds. The fastest way to breakthrough innovation is when people with diverse ideas, broad experiences, backgrounds, and skills come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another's thinking and approach problems collectively. Learn more about your rights, including under California, Colorado and other US State Acts U.S. Hybrid Work Model Effective September 5, 2023, employees in office-based positions in the U.S. will be working a Hybrid work consisting of three total days on-site per week, Monday - Thursday, although the specific days may vary by site or organization, with Friday designated as a remote-working day, unless business critical tasks require an on-site presence.This Hybrid work model does not apply to, and daily in-person attendance is required for, field-based positions; facility-based, manufacturing-based, or research-based positions where the work to be performed is located at a Company site; positions covered by a collective-bargaining agreement (unless the agreement provides for hybrid work); or any other position for which the Company has determined the job requirements cannot be reasonably met working remotely. Please note, this Hybrid work model guidance also does not apply to roles that have been designated as remote". The salary range for this role is $70,500.00 - $110,900.00 This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. An employee's position within the salary range will be based on several factors including, but not limited to relevant education, qualifications, certifications, experience, skills, geographic location, government requirements, and business or organizational needs. The successful candidate will be eligible for annual bonus and long-term incentive, if applicable. We offer a comprehensive package of benefits. Available benefits include medical, dental, vision healthcare and other insurance benefits (for employee and family), retirement benefits, including 401(k), paid holidays, vacation, and compassionate and sick days. More information about benefits is available at https://jobs.merck.com/us/en/compensation-and-benefits . You can apply for this role through https://jobs.merck.com/us/en (or via the Workday Jobs Hub if you are a current employee). The application deadline for this position is stated on this posting. San Francisco Residents Only: We will consider qualified applicants with arrest and conviction records for employment in compliance with the San Francisco Fair Chance Ordinance Los Angeles Residents Only: We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance Search Firm Representatives Please Read Carefully Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails. Employee Status: Regular Relocation: No relocation VISA Sponsorship: No Travel Requirements: 10% Flexible Work Arrangements: Not Applicable Shift: 1st - Day Valid Driving License: No Hazardous Material(s): n/a Job Posting End Date: 11/28/2025 *A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date. Requisition ID:R374675

Associate Specialist, Engineering (BTS)

Job Description Our Manufacturing Operations teams are the people that make our products. We work in the manufacturing plants with a Safety First, Quality Always" mindset striving for continuous improvement. We work in the local plant connected to our global manufacturing network to ensure the highest quality of raw materials, intermediates, and finished products. Position Responsibilities:<ul><li>Potency test raw materials, experimental samples, in-process lot material, and final product animal vaccines by ELISA, fill volume, or other methodologies for USDA release and subsequent sale in accordance with regulatory and internal requirements.</li><li>Assist testing investigations, Change management, periodic reviews, MPS tools implementation</li><li>Assist the area Team Leader in laboratory test scheduling</li><li>Participate in assay transfers, outline reviews, process improvements.</li><li>Prepare and participate in Internal, Corporate, USDA, and Environmental Health and Safety (EHS) audits.</li><li>Review internal documents against regulatory requirements for accuracy and compliance.</li><li>The equipment used includes but is not limited to: centrifuges, pipettes, pipette aids, syringes, laminar flow hoods, balances, autoclaves, freezers, coolers, micro-plate readers/washers, etc.</li></ul> Education Minimum Requirement: <ul><li>High school diploma with 4 years of experience - OR -</li><li>Associate's degree in a technical scientific discipline with 2 years of experience - OR -</li><li>Bachelor's degree in a technical scientific discipline</li></ul> Required Experience and Skill: <ul><li>Ability to plan and coordinate multiple projects</li><li>Ability to work successfully in a team-oriented environment</li><li>Ability to effectively follow procedural guidelines</li><li>Strong computer skills with excellent communication and writing skills</li></ul> Desired Experience and Skill: <ul><li>One to three years of experience in a biologic laboratory setting</li><li>BS degree preferred</li><li>Ability to assist in the development of study protocols to support the replacement of current reagents, improvement of current methodologies, and other departmental activities as identified</li><li>Ability to troubleshoot assay issues with a solid scientific foundation</li><li>Ability to assume additional technical responsibilities and complete them successfully with very little initial guidance and minimum supervision</li></ul>#MSJR Required Skills: Accountability, Accountability, Analytical Method Development, Analytical Method Transfer, Animal Husbandry, Assay, Assay Development, Bioburden Testing, Cell-Based Assays, Centrifugation, CentriHealth, Chemical Analysis, ELISA Techniques, Environmental Monitoring, Environment Health and Safety, Internal Inspection, Laboratory Information Management System (LIMS), Manufacturing Compliance, Microbial Assays, Microbiological Analysis, Microbiology, Process Improvements, Project Coordination, Quality Control Management, Regulatory Requirements {+ 4 more} Preferred Skills: Current Employees apply HERE Current Contingent Workers apply HERE US and Puerto Rico Residents Only: Our company is committed to inclusion, ensuring that candidates can engage in a hiring process that exhibits their true capabilities. Please click here if you need an accommodation during the application or hiring process. As an Equal Employment Opportunity Employer, we provide equal opportunities to all employees and applicants for employment and prohibit discrimination on the basis of race, color, age, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or other applicable legally protected characteristics. As a federal contractor, we comply with all affirmative action requirements for protected veterans and individuals with disabilities. For more information about personal rights under the U.S. Equal Opportunity Employment laws, visit: EEOC Know Your Rights EEOC GINA Supplement We are proud to be a company that embraces the value of bringing together, talented, and committed people with diverse experiences, perspectives, skills and backgrounds. The fastest way to breakthrough innovation is when people with diverse ideas, broad experiences, backgrounds, and skills come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another's thinking and approach problems collectively. Learn more about your rights, including under California, Colorado and other US State Acts U.S. Hybrid Work Model Effective September 5, 2023, employees in office-based positions in the U.S. will be working a Hybrid work consisting of three total days on-site per week, Monday - Thursday, although the specific days may vary by site or organization, with Friday designated as a remote-working day, unless business critical tasks require an on-site presence.This Hybrid work model does not apply to, and daily in-person attendance is required for, field-based positions; facility-based, manufacturing-based, or research-based positions where the work to be performed is located at a Company site; positions covered by a collective-bargaining agreement (unless the agreement provides for hybrid work); or any other position for which the Company has determined the job requirements cannot be reasonably met working remotely. Please note, this Hybrid work model guidance also does not apply to roles that have been designated as remote". San Francisco Residents Only: We will consider qualified applicants with arrest and conviction records for employment in compliance with the San Francisco Fair Chance Ordinance Los Angeles Residents Only: We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance Search Firm Representatives Please Read Carefully Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails. Employee Status: Regular Relocation: No relocation VISA Sponsorship: No Travel Requirements: No Travel Required Flexible Work Arrangements: Not Applicable Shift: 1st - Day Valid Driving License: No Hazardous Material(s): n/a Job Posting End Date: 12/8/2025 *A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date. Requisition ID:R374855

Senior Technician, Quality Control

Job Description Primary Responsibilities:<ul><li>Automation and equipment performance to ensure robust operation while maintaining compliance with all current regulatory expectations. </li><li>Receives assignments, direction, and technical guidance from leadership and/or Pharm Sciences colleagues. </li><li>Recommends and executes programs of value to the Company which lead to availability of Clinical Supplies and Development Batches to meet Clinical Development Program requirements. </li><li>Partners with Quality, Operations, Technology, and Financial to value these efforts to develop cost standards for new or modified processes. </li><li> Initiates and provides resources for technical support of capital projects in area of process, equipment, and/or automation responsibility, culminating in directing the coordination of startup and qualification efforts. </li><li> Solicits and shares best practices with peers.</li><li>Exercises complete objectivity in reporting findings, is seen as highly cooperative and responsive in dealings with others inside and outside of his/her group and exercises utmost care in ensuring personal safety and the safety of others.</li><li> Knowledgeable of cGMP's, financial principles, QA policies, safety guidelines, data integrity guidelines, engineering standards, and regulatory issues. Provides technical, project management and system leadership.</li></ul> Education Minimum Requirement:<ul><li>BS in Engineering Science, or Information Systems, plus a minimum of 5 years of related technical support or manufacturing automation experience or acceptable related experience.</li></ul> Required Experience and Skills: <ul><li>Strong familiarity with Quality, cGMP, Safety & Environmental Policies and Procedures.</li><li>Demonstrated technical proficiency, leadership skills, and leadership skills necessary to work within a high-performance group of technical professionals.</li><li>Troubleshooting ability (mechanical/electrical/automation) and capital project (support). </li><li>Ability to flexibly adapt to flow to the work across both Quality and Facility aspects to support the business.  </li><li>Strong organizational skills. </li><li>Effective communication</li></ul>System administration and management of the following automated systems;<ul><li>Programmable Logic Controllers</li><li>Supervisory Control And Data Acquisition systems</li><li>Distributed Control Systems</li><li>Batch Operations (S88/S95)</li><li>Manufacturing Execution Systems</li><li>Information Technology</li><li>OEM equipment.</li></ul>Preferred Experience and Skills:<ul><li>The candidate should be able to work independently and lead or facilitate tasks successfully.</li><li>Strong knowledge of business impacts and prioritization of technical initiatives.</li><li>Ability to manage directly or indirectly via project.</li></ul>Required Skills: Accountability, Accountability, Adaptability, Automation, Capital Projects, Chemical Engineering, Clinical Development, Communication, Communication Management, Customer-Focused, Data-Driven Decision Making, Drug Product Development, Estimation and Planning, General Safety, Manufacturing Quality Control, Mechanical Troubleshooting, Pharmaceutical Process Development, Process Control Automation, Process Optimization, Product Formulation, Project Management, Quality Control Management, Regulatory Compliance, Regulatory Issues, Safety Compliance {+ 5 more} Preferred Skills: Current Employees apply HERE Current Contingent Workers apply HERE US and Puerto Rico Residents Only: Our company is committed to inclusion, ensuring that candidates can engage in a hiring process that exhibits their true capabilities. Please click here if you need an accommodation during the application or hiring process. As an Equal Employment Opportunity Employer, we provide equal opportunities to all employees and applicants for employment and prohibit discrimination on the basis of race, color, age, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or other applicable legally protected characteristics. As a federal contractor, we comply with all affirmative action requirements for protected veterans and individuals with disabilities. For more information about personal rights under the U.S. Equal Opportunity Employment laws, visit: EEOC Know Your Rights EEOC GINA Supplement We are proud to be a company that embraces the value of bringing together, talented, and committed people with diverse experiences, perspectives, skills and backgrounds. The fastest way to breakthrough innovation is when people with diverse ideas, broad experiences, backgrounds, and skills come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another's thinking and approach problems collectively. Learn more about your rights, including under California, Colorado and other US State Acts U.S. Hybrid Work Model Effective September 5, 2023, employees in office-based positions in the U.S. will be working a Hybrid work consisting of three total days on-site per week, Monday - Thursday, although the specific days may vary by site or organization, with Friday designated as a remote-working day, unless business critical tasks require an on-site presence.This Hybrid work model does not apply to, and daily in-person attendance is required for, field-based positions; facility-based, manufacturing-based, or research-based positions where the work to be performed is located at a Company site; positions covered by a collective-bargaining agreement (unless the agreement provides for hybrid work); or any other position for which the Company has determined the job requirements cannot be reasonably met working remotely. Please note, this Hybrid work model guidance also does not apply to roles that have been designated as remote". The salary range for this role is $139,600.00 - $219,700.00 This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. An employee's position within the salary range will be based on several factors including, but not limited to relevant education, qualifications, certifications, experience, skills, geographic location, government requirements, and business or organizational needs. The successful candidate will be eligible for annual bonus and long-term incentive, if applicable. We offer a comprehensive package of benefits. Available benefits include medical, dental, vision healthcare and other insurance benefits (for employee and family), retirement benefits, including 401(k), paid holidays, vacation, and compassionate and sick days. More information about benefits is available at https://jobs.merck.com/us/en/compensation-and-benefits . You can apply for this role through https://jobs.merck.com/us/en (or via the Workday Jobs Hub if you are a current employee). The application deadline for this position is stated on this posting. San Francisco Residents Only: We will consider qualified applicants with arrest and conviction records for employment in compliance with the San Francisco Fair Chance Ordinance Los Angeles Residents Only: We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance Search Firm Representatives Please Read Carefully Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails. Employee Status: Regular Relocation: Domestic VISA Sponsorship: No Travel Requirements: 10% Flexible Work Arrangements: Not Applicable Shift: Not Indicated Valid Driving License: No Hazardous Material(s): N/A Job Posting End Date: 12/15/2025 *A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date. Requisition ID:R374699

Associate Director, Automation Engineer

Job Description Global Project and Alliance Management (GPAM) sits in the Research & Development Division at our company. The Project Managers in GPAM are core members of development teams at our company, driving these cross-functional teams to deliver projects and products that improve human health and business. Under GPAM, the CMC Integrated Project Management (CIPM) organization was formed to enhance our Project & Portfolio management functions which support Development and Commercialization Teams (DCTs) responsible for building and executing CMC development plans. Under the guidance of the CIPM Director & Portfolio Lead, the core responsibility of this individual will be to lead project management efforts to support Chemistry Manufacturing & Controls (CMC) product development from First in Human to Transfer to Supply, driving line of sight across the development lifecycle and maintaining programs in harmony with the portfolio. In addition, the Senior Specialist will be expected to participate in development of tools and processes to support holistic portfolio management and increased integration of CMC and Clinical strategies. Position Description/Summary: The CIPM Senior Specialist, Project Manager, is a core member of DCTs, partnering with team leads to develop strategies and execute our Company's drug and vaccine development efforts to progress the R&D pipeline. The Senior Specialist is expected to provide project management leadership and drive cross-functional teams with sufficient influence and proficiency in project management to take on assignments with minimal guidance. Projects could span the full CMC development continuum from Line of Sight to First in Human to Transfer to Supply stage-gates. This position may be based in either Rahway, NJ or Upper Gwynedd, PA. Primary Responsibilities: <ul><li>Manage the end-to-end development process for projects that are of moderate complexity and/or work effectively with other CIPM team members to ensure successful execution of higher complexity development team strategies and project plans, guiding teams to develop comprehensive strategies and ensure successful execution.</li><li>Guide teams through the creation, approval, and execution of integrated project plans appropriate to the project's phase of development and complexity.</li><li>Build and maintain project schedules and critical project information, using these tools to integrate activities across key functional areas, work with team leads to proactively identify risks, and ensure clear and effective communication with key team, management, and cross-departmental stakeholders.</li><li>Leverage relationships and networks to improve and enhance team dynamics, with guidance from senior CIPM team members and team leads as needed, to proactively identify and remove obstacles to drive business results.</li><li>Navigate our company's process and organizational norms to enable teams to understand corporate governance and business requirements, thereby enabling informed decision-making.</li><li>Prepare for and facilitate key team meetings including creating thoughtful agendas, ensuring appropriate participation, contributing project management insights, and following up to ensure the team continues to make progress while holding others accountable.</li><li>Participate in CIPM and GPAM departmental initiatives and workstreams aimed at improving the way that we work and the way that we interact with one another as well as other departments.</li></ul> Required Education, Experience, and Skills: <ul><li>Bachelor's degree required; concentration in a scientific or applied discipline preferred</li><li>Minimum of three (3) years of experience in project management or a related role required</li><li>Experience with the planning and execution of strategies for drug / vaccine product registration and commercialization / life-cycle management (can be R&D, manufacturing, or commercial perspective), with demonstrated ability to translate knowledge and expertise to other development teams and areas.</li><li>Demonstrated ability to work independently to effectively accomplish goals in a team setting.</li><li>Demonstrated ability to serve as a resource for colleagues and program teams.</li><li>Effective interpersonal skills and ability to work collaboratively across diverse teams and networks; able to foster cooperation in others.</li><li>Highly organized and capable of working with attention to detail; Excellent problem-solving skills and ability to build alignment around complex situations.</li><li>Strong communication skills, both oral and written. Knows when and how to speak up and appropriately raise issues to team and to management.</li><li> &bull; Ability to succeed in a dynamic environment with flexibility to respond to changing priorities.</li></ul> Preferred Experience and Skills: <ul><li>Experience and knowledge of clinical drug development strongly preferred; including the different phases of development and how the various functional areas contribute to a comprehensive strategy</li><li>Project management certification (PMP) and/or formal coursework/training in project management strongly preferred</li></ul>#eligibleforERP GPAMjobs #VETJOBS Required Skills: Adaptability, Adaptability, Business Management, Change Management, Clinical Supplies Management, Clinical Supply Chain Management, Clinical Trial Management, Commercialization, Communication, Corporate Governance, Cross-Functional Team Leadership, Data Analysis, Drug Development, Drug Registration, Good Manufacturing Practices (GMP), Interpersonal Relationships, Key Performance Indicators (KPI), Management Process, Materials Requirements Planning (MRP), Portfolio Management, Product Development, Project Management, Project Planning, Project Portfolio Management (PPM), Project Support {+ 5 more} Preferred Skills: Current Employees apply HERE Current Contingent Workers apply HERE US and Puerto Rico Residents Only: Our company is committed to inclusion, ensuring that candidates can engage in a hiring process that exhibits their true capabilities. Please click here if you need an accommodation during the application or hiring process. As an Equal Employment Opportunity Employer, we provide equal opportunities to all employees and applicants for employment and prohibit discrimination on the basis of race, color, age, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or other applicable legally protected characteristics. As a federal contractor, we comply with all affirmative action requirements for protected veterans and individuals with disabilities. For more information about personal rights under the U.S. Equal Opportunity Employment laws, visit: EEOC Know Your Rights EEOC GINA Supplement We are proud to be a company that embraces the value of bringing together, talented, and committed people with diverse experiences, perspectives, skills and backgrounds. The fastest way to breakthrough innovation is when people with diverse ideas, broad experiences, backgrounds, and skills come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another's thinking and approach problems collectively. Learn more about your rights, including under California, Colorado and other US State Acts U.S. Hybrid Work Model Effective September 5, 2023, employees in office-based positions in the U.S. will be working a Hybrid work consisting of three total days on-site per week, Monday - Thursday, although the specific days may vary by site or organization, with Friday designated as a remote-working day, unless business critical tasks require an on-site presence.This Hybrid work model does not apply to, and daily in-person attendance is required for, field-based positions; facility-based, manufacturing-based, or research-based positions where the work to be performed is located at a Company site; positions covered by a collective-bargaining agreement (unless the agreement provides for hybrid work); or any other position for which the Company has determined the job requirements cannot be reasonably met working remotely. Please note, this Hybrid work model guidance also does not apply to roles that have been designated as remote". The salary range for this role is $114,700.00 - $180,500.00 This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. An employee's position within the salary range will be based on several factors including, but not limited to relevant education, qualifications, certifications, experience, skills, geographic location, government requirements, and business or organizational needs. The successful candidate will be eligible for annual bonus and long-term incentive, if applicable. We offer a comprehensive package of benefits. Available benefits include medical, dental, vision healthcare and other insurance benefits (for employee and family), retirement benefits, including 401(k), paid holidays, vacation, and compassionate and sick days. More information about benefits is available at https://jobs.merck.com/us/en/compensation-and-benefits . You can apply for this role through https://jobs.merck.com/us/en (or via the Workday Jobs Hub if you are a current employee). The application deadline for this position is stated on this posting. San Francisco Residents Only: We will consider qualified applicants with arrest and conviction records for employment in compliance with the San Francisco Fair Chance Ordinance Los Angeles Residents Only: We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance Search Firm Representatives Please Read Carefully Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails. Employee Status: Regular Relocation: VISA Sponsorship: Travel Requirements: Flexible Work Arrangements: Hybrid Shift: Valid Driving License: Hazardous Material(s): Job Posting End Date: 11/27/2025 *A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date. Requisition ID:R375263

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