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Role Description: Provides support to end users on a variety of issues. Identifies researches and resolves technical problems. Responds to telephone calls email and personnel requests for technical support. Documents tracks and monitors the problem to ensure a timely resolution. Requirements: Minimum requirement would be HS Diploma. May require an associate's degree in a related area and 0-3 years of experience in the field or in a related area. Can train anyone- if someone is looking for a career change or wants to start a career in IT. Has knowledge of commonly used concepts practices and procedures within a particular field. Rely on instructions and pre-established guidelines to perform the functions of the job. Works under immediate supervision. Primary job functions do not typically require exercising independent judgment. Typically reports to a supervisor or manager. Job titles to keep an eye out for on resumes/ similar experience: cable technician wiring All physical requirements are expected with reasonable accommodations: - Regularly lift and/or move up to 40 pounds and participate in group lifts for 41 pounds - Ability to work in an environment that operates 24/7 with an ability to participate in primary responder rotation and provide after-hours support as needed - Working in cramped and/or elevated and/or noisy environments - Bending lifting stretching reaching standing and walking for up to 8 hours a day - Ascending and descending ladders stairs and gangways safely and without limitation Key job responsibilities - Moving and implementing large enterprise equipment - Installing Fiber and Copper cabling and patching cabling between equipment - Ensuring proper safety and security standards are maintained during cabling and rack installation - Following well established hardware installation procedures and break-fix activities - Safely using material handling tools and equipment

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Technical Support Technician

We are looking for a Level 2 Technician to support device imaging, configuration, and deployment services. This role will assist in preparing and maintaining desktops, laptops, and mobile devices with standard operating environments, applications, and security settings. Depending on experience, the technician will handle day-to-day imaging tasks, assist end users during deployments, and support escalated issues related to configuration and setup.

PC Deployment Technician

Job DescriptionFor this position you will be tasked with maintaining the hardware infrastructure of the latest cloud computing server technologies. The ideal candidate will be able to quickly and accurately resolve issues with server and network hardware through root cause analysis with a solid understanding of computers, servers, network devices and command line diagnostics. You must possess: technical aptitude and the ability to communicate advanced technical information with a variety individuals of varying technical knowledge, good situational awareness, the capability to contribute to strong inter and intra-team development, strong analytical skills, demonstrated problem solving ability, and the ability to operate solo or as part of a team with varying degrees of supervision. This position requires the ability to successfully operate in high-pressure, time-sensitive situations while handling multiple critical priorities simultaneously. Successful candidates must be able to demonstrate effective examples of situations where personal initiative and judgment were used to benefit team objectives. Some work will be performed in an AWS GovCloud region. Aaccess to the AWS GovCloud region will be restricted to individuals who are U.S. Citizens. (GovCloud may NOT be accessed from outside of the United States) Additional Skills: 1+ year of Computer Hardware experience. 1+ years of Computer Networking experience. 1+ years of Linux Operating Systems experience. All physical requirements are expected with reasonable accommodations. Candidates should be able to lift up to 50lbs and or work in elevated locations

Data Center Technician

Agents will support high inbound calls; previous inbound experience is required with familiarity with medical terminology a plus. Agents will be handling 60-100 inbound calls per day. High volume call experience is required. Average handle time per call is 6 minutes. Calls will include enrollment status, medication shipment status, general patient inquiries, outreach for missing information. Safety/adverse event experience is preferred. Customer service and empathy skills are a must. Agents could be handling a high volume of complaints initially. Agents will be be expected to have 100% call quality. Heavy call volume expected from February to March. The Program Specialist is responsible for serving as the customer’s primary point of contact providing operational and reimbursement support to complex programs within Neovance. The focus of the Program Specialist is to own issues and remove obstacles that prevent patients or providers from accessing the therapies requested. The Program Specialist will be a self-starter who is comfortable taking initiative, identifying barriers, and working with the appropriate parties to eliminate these obstructions for the customer. If you are selected for a Program Specialist will have the opportunity to work in an energetic, fast paced environment. Will be required to manage a high-volume of customer facing tasks daily or be responsible for quickly and accurately performing data entry in the program's tracking system. The Program Specialist must be disciplined with the ability to speak with customers, sit and talk for long stretches.Additional Skills &amp; QualificationsRequired experience: • Call Center Experience: (High Volume) At least 2 year of previous experience. • Customer Service: Minimum 2 years of experience in healthcare required. • Remote Work Experience: Proven ability to work effectively in a remote setting. • Computer/Technology Proficiency: Comfortable with using various software and technology tools. • Strong Communication Skills: Excellent verbal and written communication abilities. • Empathy and Patience: Ability to understand and address customer needs with compassion. • Attention to Detail: Strong focus on accuracy and thoroughness. • Independent Work: Capable of working independently with minimal supervision. Preferred experience in any of these areas: • Major medical experience • Buy and bill experience • Acquisition channel experience • Insurance benefits verification support

Program Specialist

The Registered Nurse (RN) provides direct nursing care including assessments, care plan, education, and evaluation for assigned patients. Performs patient duties necessary to maintain the flow of patient care as well as coordinates the delivery of care provided by other care team members and disciplines. PIH Health is a nonprofit, regional healthcare network that serves approximately 3 million residents in the Los Angeles County, Orange County and San Gabriel Valley region. The fully integrated network is comprised of PIH Health Downey Hospital, PIH Health Good Samaritan Hospital, PIH Health Whittier Hospital, 37 outpatient medical office buildings, a multispecialty medical (physician) group, home healthcare services and hospice care, as well as heart, cancer, digestive health, orthopedics, women’s health, urgent care and emergency services. The organization is nationally recognized for excellence in patient care and patient experience, and the College of Healthcare Information Management Executives (CHIME) has identified PIH Health as one of the nation’s top hospital systems for best practices, cutting-edge advancements, quality of care and healthcare technology. For more information, visit PIHHealth.org or follow us on Facebook, Twitter, or Instagram. <h2>Required Skills</h2>  <ul> <li>Written and verbal communications, interpersonal skills.</li> <li>Basic organizational skills.</li> <li>Basic computer skills.</li> <li>Demonstrated leadership abilities.</li> <li>Patient assessment.</li> <li>Principles of patient/family teaching.</li> </ul>   <h2>Required Experience</h2>  <ul> <li>Current California RN license</li> <li>ICU or Emergency nursing experience</li> <li>Current Basic Life Support Card</li> <li>Basic EKG interpretation required</li> <li>ACLS certification required</li> <li>Radiology nursing preferred</li> </ul> Address 12401 Washington Blvd. Shift Days Zip Code 90602

Registered Nurse

Registered Nurse (RN), Interventional Radiology, Full time, 7am-5:30pm

<div style="mso-element: para-border-div; border: none; border-bottom: solid #BFBFBF 1.0pt; padding: 0in 0in 1.0pt 0in;"> Responsible for independently utilizing the nursing process to safely, therapeutically and efficiently care for a group of patients based on policies and procedures.  Delivers individualized quality patient care through a coordinated team approach with physicians, staff, other departments and the patient’s family. Complies with the California Nurse Practice Act, Article 2, Section 2725 of the Business and Professions Code. </div> PIH Health is a nonprofit, regional healthcare network that serves approximately 3 million residents in the Los Angeles County, Orange County and San Gabriel Valley region. The fully integrated network is comprised of PIH Health Downey Hospital, PIH Health Good Samaritan Hospital, PIH Health Whittier Hospital, 37 outpatient medical office buildings, a multispecialty medical (physician) group, home healthcare services and hospice care, as well as heart, cancer, digestive health, orthopedics, women’s health, urgent care and emergency services. The organization is nationally recognized for excellence in patient care and patient experience, and the College of Healthcare Information Management Executives (CHIME) has identified PIH Health as one of the nation’s top hospital systems for best practices, cutting-edge advancements, quality of care and healthcare technology. For more information, visit PIHHealth.org or follow us on Facebook, Twitter, or Instagram. <h2>Required Skills</h2><ul> <li>Strong verbal & written communication skills</li> <li>Critical thinking skills</li> <li>Problem solving skills</li> <li>Computer skills </li> </ul> <h2>Required Experience</h2><ul> <li style="font-size: 12pt;">Current California RN License</li> <li style="font-size: 12pt;">BLS from American Heart Association </li> <li style="font-size: 12pt;">ACLS from American Heart Association </li> <li style="font-size: 12pt;">NIH Stroke Scale (NIHSS) certification within 6 months of employment </li> <li style="font-size: 12pt;">LA City Fire Card within 6 months of employment </li> <li style="font-size: 12pt;">CPI/VIP within 3 months of employment </li> </ul> Address 1225 Wilshire Boulevard Salary 53.08-79.85 Shift Nights Zip Code 90017

Registered Nurse (RN), DOU - Telemetry, Full Time, Nights

The Ambulatory Case Manager, LVN is responsible for providing comprehensive care coordination and case management services to members, ensuring seamless transitions of care, promoting health stabilization, and reducing avoidable hospitalizations. The PHP Ambulatory Case Management team is responsible for High-Risk Case Management, Complex Case Management (CCM), Special Needs Plan Case Management (SNP) and Care Coordination including Transitions of Care (TOC). This role requires strong knowledge of case management programs, health plan benefits, managed care principles, and community resources. Will engage with members, families, healthcare providers, and multidisciplinary teams to create and implement individualized care plans. Serves as a liaison between key stakeholders including members, providers, and health plans.   PIH Health is a nonprofit, regional healthcare network that serves approximately 3 million residents in the Los Angeles County, Orange County and San Gabriel Valley region. The fully integrated network is comprised of PIH Health Downey Hospital, PIH Health Good Samaritan Hospital, PIH Health Whittier Hospital, 37 outpatient medical office buildings, a multispecialty medical (physician) group, home healthcare services and hospice care, as well as heart, cancer, digestive health, orthopedics, women’s health, urgent care and emergency services. The organization is nationally recognized for excellence in patient care and patient experience, and the College of Healthcare Information Management Executives (CHIME) has identified PIH Health as one of the nation’s top hospital systems for best practices, cutting-edge advancements, quality of care and healthcare technology. For more information, visit PIHHealth.org or follow us on Facebook, Twitter, or Instagram. <h2>Required Skills</h2><ul> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Knowledge of case management principles, care coordination, and transition of care processes</li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Ability to work collaboratively with multidisciplinary teams, patients, and families</li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Strong communication, organizational, and problem-solving skills</li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Computer literate, with ability to navigate multiple computer applications </li> </ul> <h2>Required Experience</h2>  <ul type="disc"> <li style="font-size: 12pt; font-family: arial, helvetica, sans-serif;">High school diploma or GED</li> <li style="font-size: 12pt; font-family: arial, helvetica, sans-serif;">Current California State LVN or RN licensure</li> <li style="font-size: 12pt; font-family: arial, helvetica, sans-serif;">Minimum 2 years clinical experience</li> </ul>   Preferred: <ul type="disc"> <li style="font-size: 12pt; font-family: arial, helvetica, sans-serif;">Associate degree</li> <li style="font-size: 12pt; font-family: arial, helvetica, sans-serif;">Valid California Driver’s License and proof of automobile insurance</li> <li style="font-size: 12pt; font-family: arial, helvetica, sans-serif;">Experience in case management</li> <li style="font-size: 12pt; font-family: arial, helvetica, sans-serif;">Managed Care experience</li> <li style="font-size: 12pt; font-family: arial, helvetica, sans-serif;">Proficiency in Excel & Word</li> </ul> Address 6557 Greenleaf Ave. Salary 33.35-55.00 Shift Days Zip Code 90601

Provides direct nursing care including assessment, plan of care, education, and evaluation for assigned patients.  Performs patient duties necessary to maintain the flow of patient care as well as coordinates the delivery of care provided by other care team members and disciplines. PIH Health is a nonprofit, regional healthcare network that serves approximately 3 million residents in the Los Angeles County, Orange County and San Gabriel Valley region. The fully integrated network is comprised of PIH Health Downey Hospital, PIH Health Good Samaritan Hospital, PIH Health Whittier Hospital, 37 outpatient medical office buildings, a multispecialty medical (physician) group, home healthcare services and hospice care, as well as heart, cancer, digestive health, orthopedics, women’s health, urgent care and emergency services. The organization is nationally recognized for excellence in patient care and patient experience, and the College of Healthcare Information Management Executives (CHIME) has identified PIH Health as one of the nation’s top hospital systems for best practices, cutting-edge advancements, quality of care and healthcare technology. For more information, visit PIHHealth.org or follow us on Facebook, Twitter, or Instagram. <h2>Required Skills</h2>  <ul> <li>Written and verbal communications, interpersonal skills.</li> <li>Basic organizational skills.</li> <li>Basic computer skills.</li> <li>Demonstrated leadership abilities.</li> <li>Patient assessment.</li> <li>Clinical education related to specialty.</li> <li>Principles of patient/family teaching.</li> </ul>   <h2>Required Experience</h2>  <ul> <li>Current California RN license</li> <li>Current AFM, ACLS, CPR and NRP </li> <li>Two years labor and delivery experience</li> </ul>   Address 12401 Washington Blvd. Salary 49.50-79.56 Shift Nights Zip Code 90602

Ambulatory Case Manager, LVN/RN, Full-Time, Days

Provides direct nursing care including assessments, care plan, education, and evaluation for assigned patients. Performs patient duties necessary to maintain the flow of patient care as well as coordinates the delivery of care provided by other care team members and disciplines. PIH Health is a nonprofit, regional healthcare network that serves approximately 3 million residents in the Los Angeles County, Orange County and San Gabriel Valley region. The fully integrated network is comprised of PIH Health Downey Hospital, PIH Health Good Samaritan Hospital, PIH Health Whittier Hospital, 37 outpatient medical office buildings, a multispecialty medical (physician) group, home healthcare services and hospice care, as well as heart, cancer, digestive health, orthopedics, women’s health, urgent care and emergency services. The organization is nationally recognized for excellence in patient care and patient experience, and the College of Healthcare Information Management Executives (CHIME) has identified PIH Health as one of the nation’s top hospital systems for best practices, cutting-edge advancements, quality of care and healthcare technology. For more information, visit PIHHealth.org or follow us on Facebook, Twitter, or Instagram. <h2>Required Skills</h2><ul> <li>Strong verbal and written skills.</li> <li>Knowledge of medical terminology, infection control and safety.</li> <li>Adaptability.</li> <li>Principles of patient/family teaching.</li> <li>With consideration of age, utilize the approved process to resolve biophysical, psychological, educational, and environmental needs of the patient/family when administering care.</li> <li>Accuracy in maintaining medical records.</li> <li>Strong computer skills.</li> <li>Honest, dependable, conscientious.</li> <li>Is alert to cues on the phone when assessment is limited to auditory, verbal and emotional cues.</li> <li>Possess the ability to communicate effectively on a level that is easily understandable by the patient.</li> </ul> <h2>Required Experience</h2><ul> <li>Current California RN license (BSN/MSN preferred)</li> <li>Evidence of continuing education</li> <li>Prior experience in, ambulatory care nursing</li> <li>Current Basic Life Support Card </li> </ul>  Preferred:  <ul> <li>Bilingual English/Spanish communication skills</li> </ul> Address 12400 Bloomfield Ave. Salary 49.50-78.56 Shift Days Zip Code 90670

Registered Nurse (RN), Labor and Delivery, Part time, 7pm-7:30am (Internal Candidates Only)

Provides direct nursing care including assessment, plan of care, education, and evaluation for assigned patients.  Performs patient duties necessary to maintain the flow of patient care as well as coordinates the delivery of care provided by other care team members and disciplines. PIH Health is a nonprofit, regional healthcare network that serves approximately 3 million residents in the Los Angeles County, Orange County and San Gabriel Valley region. The fully integrated network is comprised of PIH Health Downey Hospital, PIH Health Good Samaritan Hospital, PIH Health Whittier Hospital, 37 outpatient medical office buildings, a multispecialty medical (physician) group, home healthcare services and hospice care, as well as heart, cancer, digestive health, orthopedics, women’s health, urgent care and emergency services. The organization is nationally recognized for excellence in patient care and patient experience, and the College of Healthcare Information Management Executives (CHIME) has identified PIH Health as one of the nation’s top hospital systems for best practices, cutting-edge advancements, quality of care and healthcare technology. For more information, visit PIHHealth.org or follow us on Facebook, Twitter, or Instagram. <h2>Required Skills</h2>  <ul> <li>Written and verbal communications, interpersonal skills.</li> <li>Basic organizational skills.</li> <li>Basic computer skills.</li> <li>Demonstrated leadership abilities.</li> <li>Patient assessment.</li> <li>Clinical education related to specialty.</li> <li>Principles of patient/family teaching.</li> </ul>   <h2>Required Experience</h2>  <ul> <li>Current California RN license (BSN/MSN preferred)</li> <li>Evidence of continuing education</li> <li>Prior experience in an acute care facility or formal classroom education</li> <li>Current Basic Life Support Card</li> </ul>   Address 12401 Washington Blvd. Salary 65.00-65.00 Shift Nights Shift Differential 7.00 Zip Code 90602

The Registered Nurse provides direct nursing care including assessments, care plan, education, and evaluation for assigned patients. Performs patient duties necessary to maintain the flow of patient care as well as coordinates the delivery of care provided by other care team members and disciplines. PIH Health is a nonprofit, regional healthcare network that serves approximately 3 million residents in the Los Angeles County, Orange County and San Gabriel Valley region. The fully integrated network is comprised of PIH Health Downey Hospital, PIH Health Good Samaritan Hospital, PIH Health Whittier Hospital, 37 outpatient medical office buildings, a multispecialty medical (physician) group, home healthcare services and hospice care, as well as heart, cancer, digestive health, orthopedics, women’s health, urgent care and emergency services. The organization is nationally recognized for excellence in patient care and patient experience, and the College of Healthcare Information Management Executives (CHIME) has identified PIH Health as one of the nation’s top hospital systems for best practices, cutting-edge advancements, quality of care and healthcare technology. For more information, visit PIHHealth.org or follow us on Facebook, Twitter, or Instagram. <h2>Required Skills</h2><ul> <li>Demonstrates good English communication skills</li> <li>Knowledge of nursing process</li> <li>Basic organization skills</li> <li>Demonstrates ability to work with others</li> <li>Basic EKG skills</li> </ul> <h2>Required Experience</h2>  <ul> <li>Current California RN license</li> <li>Current BCLS certification</li> <li>For Pre-op/PACU nurses ACLS/PALS, one year in a critical care area (ICU, ED, PACU)</li> </ul> Address 12401 Washington Blvd. Salary 49.50-79.56 Shift Days Zip Code 90602

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Technical Support Technician

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Program Specialist

Registered Nurse

RN

Registered Nurse (RN), Interventional Radiology, Full time, 7am-5:30pm

Registered Nurse

RN

Registered Nurse (RN), DOU - Telemetry, Full Time, Nights

Registered Nurse

RN

Registered Nurse

Ambulatory Case Manager, LVN/RN, Full-Time, Days

RN

Registered Nurse

Registered Nurse (RN), Labor and Delivery, Part time, 7pm-7:30am (Internal Candidates Only)

Registered Nurse

RN

Registered Nurse

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