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- Server/Network/rPDU device rack, stack and cable incl. Cable Management - Rack/MOR Cabling - General supervised Deployment support - Decommission IT equipment (server and network under MSFT supervision), DBD removal only (does not perform any scanning) - Physical audits of datacenter assets - Basic Server (Discrete/Rack-based) repair following documented procedures - Physically assist in moving and racking equipment - Maintain data center facilities removing debris and empty boxes once no longer needed - Hard drive shredding - Moving Locked DBD Bins to shred area - Audit and inventory management support &amp; spine clean up - Physical audit of drinks/stationary on campus and reorder as necessary through CBRE/Staples - Perform rack movementAdditional Skills &amp; QualificationsMust be willing to get their hands dirty when the time calls for it, working a pallet jack, running cables in the data center, inventory of devices/equipment. This isn't a strictly technical role.

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Data Center Technician

Job DescriptionPosition Overview: As a Member Services Representative, you will be the first point of contact for members seeking assistance with their health plan benefits, account status, and service-related inquiries. This is a high-impact role requiring empathy, attention to detail, and a commitment to delivering exceptional service. Key Responsibilities: -Respond to inbound calls and digital inquiries from Medicare and Medicaid members regarding benefits, claims, payments, and services. -Resolve member concerns with professionalism and empathy, ensuring first-contact resolution whenever possible. -Document all interactions accurately in the system according to compliance and procedural standards. -Collaborate with internal departments and external partners (e.g., medical groups, facilities) to resolve complex issues. -Meet or exceed performance metrics including call handling time, resolution rate, and customer satisfaction. -Participate in ongoing training and coaching sessions to maintain up-to-date knowledge of products and procedures.Additional Skills &amp; Qualificationso Must have a High School Diploma or GED o Must be flexible to work varied shifts ranging anywhere from 8 a.m. to 8 p.m., seven days a week. o Possess excellent listening skills/ability to analyze for resolution and be solution-oriented. o Must possess above-average verbal and written communication skills, proven soft skill abilities/proficiency, a strong attention to detail, and an interest in preventing errors. o Demonstrate critical thinking and decision-making abilities. o Must possess demonstrated competency in Windows (*Outlook, Word, Internet Explorer, Excel, and PowerPoint). o Ability to deliver ‘delightful’ customer service experiences and build customer satisfaction and loyalty. o Strike a positive and cooperative tone with both customers and coworkers. o Possess a positive attitude, is upbeat, outgoing, and confident. o Be self-reliant and dependable, ability to work independently and as a team. o Be patient, stress-tolerant, and show empathy. o Ability to thrive in a lively working environment and multi-task. o Ability to accept constructive feedback. o Possess ability and/or some experience in presentation capability to individuals, groups, and leadership audiences. o Ability to mentor peer group in best practice standards o Must be a team player, self-starter, and have demonstrated initiative. o Must be able to build and/or retain excellent customer relationships. o Must possess the ability to problem solve and resolve customer complaints. o Must possess the ability to upsell our products and our company, possess a sales aptitude, be passionate about our products and our customers. o Must possess basic reading, writing, and arithmetic skills (reading/math comprehension). o Must be able to do some travel. o Service-oriented, actively looking for ways to help people. o Meet quality, productivity, and behavior expectations.

Member Services Representative

Cyber Infrastructure Security Compliance LeadCountry: United States of AmericaYour Journey Starts Here:Santander is a global leader and innovator in the financial services industry. We believe that our employees are our greatest asset. Our focus is on fostering an enriching journey that empowers you to explore diverse career opportunities while nurturing your personal growth. We are committed to creating an environment where continuous learning and development are prioritized, enabling you to thrive both professionally and personally. Here, you will find ample opportunities to connect and collaborate with talented colleagues from around the world, sharing insights and driving innovation together. Join us at Santander, where you are supported by a culture of engagement and a commitment to your success.An exciting journey awaits, if you are interested in exploring the possibilities We Want to Talk to You!The Difference You Make:We are seeking a Hardening Compliance Lead to join our Infrastructure Security function. This role combines hands-on execution of hardening compliance measurement with technical leadership and coordination across a team of analysts. In addition to traditional hardening of IT assets, the Lead will oversee Cloud Security Posture Management (CSPM) activities, ensuring secure configurations across cloud platforms. The Hardening Compliance Lead will play a critical role in maintaining compliance with industry benchmarks and internal standards while driving efficiency and accountability within the team.<ul><li>Lead the technical execution and supervision of the Hardening Compliance function, covering both on-premises systems and cloud platforms.</li><li>Oversee the planning, execution, and monitoring of hardening controls and CSPM controls for IT and cloud assets.</li><li>Act as a hands-on contributor, directly performing compliance checks and remediation activities when needed.</li><li>Coordinate with system administrators, delivery teams, auditors, and Risk & Compliance stakeholders to ensure alignment and accountability.</li><li>Investigate anomalies (e.g., drops in compliance scores) to differentiate between false positives and true configuration issues before requesting remediation.</li><li>Ensure controls and processes remain aligned with regulatory requirements, internal policies, and CIS Benchmarks (including cloud benchmarks).</li><li>Lead efforts to optimize and streamline semi-manual processes, with the goal of improving efficiency and scalability.</li><li>Serve as the primary technical point of contact for escalations within the Hardening Compliance and CSPM functions.</li></ul>What You Bring: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.<ul><li>Bachelor's Degree or equivalent work experience: Computer Science, Engineering or Information Technology Management, or equivalent field. - Required.</li></ul><ul><li>5+ years of experience in systems administration, IT operations, or information security roles.</li><li>Hands-on involvement in implementing or monitoring security configuration baselines (e.g., CIS Benchmarks).</li><li>Practical experience performing compliance checks, identifying misconfigurations, and coordinating remediation activities.</li><li>1+ year of direct experience with Cloud Security Posture Management (CSPM) tools and cloud platform hardening.</li><li>Experience interacting with cross-functional teams such as system administrators, software delivery, audit, or compliance.</li><li>Demonstrated track record of ownership and accountability in operational security tasks.</li></ul><ul><li>Proven experience in system administration or IT operations, with a strong understanding of system configuration and security.</li><li>Practical experience with CIS Benchmarks, including hardening of IT assets and cloud platforms.</li><li>Hands-on experience with Cloud Security Posture Management (CSPM) tools such as Sysdig, Wiz, or equivalent.</li><li>Familiarity with compliance and vulnerability management platforms (e.g., Tenable, Qualys).</li><li>Ability to analyze, troubleshoot, and resolve technical and compliance-related issues.</li><li>Strong critical thinking and problem-solving skills, with the ability to handle ambiguity.</li><li>Excellent collaboration and communication skills; able to work effectively across teams and with external stakeholders.</li><li>Strong sense of ownership and accountability.</li><li>Proactive and resourceful; able to anticipate issues and take initiative.</li><li>Collaborative mindset, with the ability to build trust and drive results across teams.</li><li>Detail-oriented and methodical, ensuring accuracy in compliance assessments.</li><li>Comfortable operating in a fast-paced environment with shifting priorities.</li><li>Spanish proficiency is a strong plus.</li></ul>Certifications:<ul><li>PMP : Project Management Professional - Preferred.</li></ul>It Would Be Nice For You To Have:<ul><li>Established work history or equivalent demonstrated through a combination of work experience, training, military service, or education.</li><li>Experience in Microsoft Office products.</li><li>Prior experience coordinating with audit and risk management functions.-Preferred</li><li>Exposure to cross-functional security areas such as Application Security or Vulnerability Management.-Preferred</li></ul>What Else You Need To Know:The base pay range for this position is posted below and represents the annualized salary range. For hourly positions (non-exempt), the annual range is based on a 40-hour work week. The exact compensation may vary based on skills, experience, training, licensure and certifications and location.<div><div><div><div><div><div><div><h2>Base Pay Range</h2></div></div></div></div></div></div></div><div><div><div><div><div><div><div>Minimum:</div></div></div></div></div></div></div>$101,250.00 USD<div><div><div><div><div><div><div>Maximum:</div></div></div></div></div></div></div>$175,000.00 USDLink to Santander Benefits:Santander Benefits - 2025 Santander OnGoing/NH eGuide (foleon.com)Risk Culture:We embrace a strong risk culture and all of our professionals at all levels are expected to take a proactive and responsible approach toward risk management.EEO Statement: At Santander, we value and respect differences in our workforce. We actively encourage everyone to apply. Santander is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status or any other characteristic protected by law. Working Conditions:Frequent minimal physical effort such as sitting, standing and walking is required for this role. Depending on location, occasional moving and lifting light equipment and/or furniture may be required. Employer Rights:This job description does not list all of the job duties of the job. You may be asked by your supervisors or managers to perform other duties. You may be evaluated in part based upon your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. This job description is not a contract for employment and either you or the employer may terminate your employment at any time for any reason.What To Do Next:If this sounds like a role you are interested in, then please apply.We are committed to providing an inclusive and accessible application process for all candidates. If you require any assistance or accommodation due to a disability or any other reason, please contact us at TAOps@santander.us to discuss your needs. Primary Location: Coconut Grove, FL, Miami Coconut Grove Corp Other Locations: Florida-Coconut Grove,Massachusetts-Quincy,Texas-Dallas,Massachusetts-Boston Organization: Santander Holdings USA, Inc.

Cyber Infrastructure Security Compliance Lead

Associate, Data EngineerCountry: United States of AmericaYour Journey Starts Here:Santander is a global leader and innovator in the financial services industry. We believe that our employees are our greatest asset. Our focus is on fostering an enriching journey that empowers you to explore diverse career opportunities while nurturing your personal growth. We are committed to creating an environment where continuous learning and development are prioritized, enabling you to thrive both professionally and personally. Here, you will find ample opportunities to connect and collaborate with talented colleagues from around the world, sharing insights and driving innovation together. Join us at Santander, where you are supported by a culture of engagement and a commitment to your success.An exciting journey awaits, if you are interested in exploring the possibilities We Want to Talk to You!The Difference You Make: The Data Engineer is responsible for data and intelligence activities across an assigned data domain(s) using a risk based, standard business process approach.****This is a hybrid role at the State St, Boston MA location****<ul><li>Collaborates with technical support team as BI/business lead on projects, analyzing user needs, preparing enhancement requests, supporting technical development/implementation and performing user acceptance testing.</li><li>Collaborates and coordinates with business management to ensure that business and functional informational needs are met.</li><li>Profiles data within their assigned data domains to identify/prioritize areas with greatest data quality concerns.</li><li>Leads key data element identification with data stakeholders across assigned data domain(s) using a risk based, standard business process approach.</li><li>Analyzes and documents functional processes and controls ensuring gaps and deficiencies are inventoried.</li><li>Supports with the development of data and process improvement plans.</li><li>Defines data quality requirements including business rules/controls, metrics and targets.</li><li>Adheres to corporate risk management objectives.</li><li>Develops and deploys operational dashboards and reports to create significant business impact.</li><li>Consults and advises best practices for systems implementation.</li><li>Collaborates with data owners to improve and streamline processes regarding data flow and data quality to improve data accuracy, viability and value.</li><li>Provides additional support for users through training, documentation, system access, report writing guidance and query resolution to help them analyze, understand and utilize available BI data most effectively.</li><li>Partners and collaborates with the business to maintain rules and standards to improve data accuracy and value.</li><li>Identifies inefficient business processes and drives improvements to maximize efficiency.</li><li>Monitors internal and external environments for development of new business processes.</li></ul>What You Bring: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.<ul><li>Bachelor's Degree or equivalent work experience: Computer Science, Management Information Systems or equivalent field. - Required.</li><li>Master's Degree: Business Administration, Management Information Systems, or other equivalent field. - Preferred.</li><li>5+ Years Relevant work experience - Required.</li><li>Ability to communicate at all levels with clarity, poise, maturity and precision both written and verbal.</li><li>Advanced Knowledge of data modeling, database design development, data mining, and segmentation techniques.</li><li>Advanced knowledge of statistical applications within Financial Services to interpret data requests and identify data analytics opportunities.</li><li>Demonstrated data analysis, data presentation, and data development skills.</li><li>Ability to multi-task and adhere to deadlines.</li><li>Ability to adapt to rapidly changing business environment.</li><li>Ability to adjust to new developments/changing circumstances.</li><li>Ability to influence others.</li><li>Ability to lead and coach junior level professionals.</li><li>Ability to interact with all levels of employees, including senior level management.</li><li>Ability to leverage technology to improve and automate business tasks.</li><li>Ability to maintain and report on confidential information in an appropriate manner.</li><li>Strong Project Management skills.</li><li>Strong problem solving and analytical skills.</li><li>Strong attention to details and can analyze information quickly.</li><li>Excellent written and verbal communication skills.</li></ul>Certifications:<ul><li>No Certifications listed for this job.</li></ul>It Would Be Nice For You To Have:<ul><li>Established work history or equivalent demonstrated through a combination of work experience, training, military service, or education.</li><li>Experience in Microsoft Office products.</li></ul>What Else You Need To Know:The base pay range for this position is posted below and represents the annualized salary range. For hourly positions (non-exempt), the annual range is based on a 40-hour work week. The exact compensation may vary based on skills, experience, training, licensure and certifications and location.<div><div><div><div><div><div><div><h2>Base Pay Range</h2></div></div></div></div></div></div></div><div><div><div><div><div><div><div>Minimum:</div></div></div></div></div></div></div>$80,625.00 USD<div><div><div><div><div><div><div>Maximum:</div></div></div></div></div></div></div>$130,000.00 USDLink to Santander Benefits:Santander Benefits - 2025 Santander OnGoing/NH eGuide (foleon.com)Risk Culture:We embrace a strong risk culture and all of our professionals at all levels are expected to take a proactive and responsible approach toward risk management.EEO Statement: At Santander, we value and respect differences in our workforce. We actively encourage everyone to apply. Santander is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status or any other characteristic protected by law. Working Conditions:Frequent minimal physical effort such as sitting, standing and walking is required for this role. Depending on location, occasional moving and lifting light equipment and/or furniture may be required. Employer Rights:This job description does not list all of the job duties of the job. You may be asked by your supervisors or managers to perform other duties. You may be evaluated in part based upon your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. This job description is not a contract for employment and either you or the employer may terminate your employment at any time for any reason.What To Do Next:If this sounds like a role you are interested in, then please apply.We are committed to providing an inclusive and accessible application process for all candidates. If you require any assistance or accommodation due to a disability or any other reason, please contact us at TAOps@santander.us to discuss your needs. Primary Location: Boston, MA, Boston Other Locations: Massachusetts-Boston Organization: Santander Bank N.A.

Associate, Data Engineer

Sr. Associate, Business Project Manager, Boston, MACountry: United States of AmericaYour Journey Starts Here:Santander is a global leader and innovator in the financial services industry. We believe that our employees are our greatest asset. Our focus is on fostering an enriching journey that empowers you to explore diverse career opportunities while nurturing your personal growth. We are committed to creating an environment where continuous learning and development are prioritized, enabling you to thrive both professionally and personally. Here, you will find ample opportunities to connect and collaborate with talented colleagues from around the world, sharing insights and driving innovation together. Join us at Santander, where you are supported by a culture of engagement and a commitment to your success.An exciting journey awaits, if you are interested in exploring the possibilities We Want to Talk to You!The Difference You Make:<ul></ul>The Sr. Associate, Project Management is considered a subject matter expert providing guidance on complex, strategic projects. They are responsible for developing a strategic direction of the relevant business area, and both defines and manages the lifecycle from project initiation through to program closure. The incumbent resolves risks, issues and dependencies, and measures and monitors program actuals, forecasts and budgets and updates plans with accurate, up-to-date information. The Sr. Associate collaborates and bridges the key operating areas of Santander by identifying and helping to prioritize competing needs of the overall business. Critical to success is the ability to build internal relationships with colleagues, attention to detail, organizational skills and ability to manage up.  Reports program and project status to the required executive level through steering committees. The incumbent secures, leads, motivates and inspires the internal & external resources required to deliver the program, and is responsible for establishing the program governance (e.g. sponsors, approvers, stakeholders).<ul><li>Provides end-to-end project management ownership of scope, schedule, budget, risks and issues management for a portfolio of project supporting various business lines.</li><li>Collaborates with business leader's partners to support and help create a compelling product vision, strategy and roadmap, and drive products and features from concept to launch in an iterative, fast-paced environment.</li><li>Provides program direction and leadership; effectively communicating program updates including project health and project status (plans, key metrics, and budgets) to executive sponsors, business stakeholders and project team members in line with appropriate governance.</li><li>Develops presentations, dashboards, reports and other team and executive level project communications and documentation.</li><li>Participates in business case development, writing, and delivery, cost-benefit analysis, ROI-projections as well as the entire project funding process.</li><li>Engages and develops a high functioning team to deliver business results, with a forward-looking emphasis on mitigating risks and removing roadblocks.</li><li>Performs project planning with applicable stakeholders to establish an overall project definition and plan, including key milestones, and drives progress to achieve project plan within time and budget constraints. Understands and coordinates sequencing of projects to accomplish progress.</li><li>Supports complex initiatives affecting multiple functions or businesses.</li><li>Develops, communicates and implements project risk mitigation plans (i.e. identifies critical path, documents, plans for Return to Green, business continuity plan, etc.) to effectively monitor risk and enable accountability and responsibility.</li><li>Evaluates existing processes and procedures. Makes recommendations and drives process improvement and adoption of best practices (processes, tools, etc.) to improve team efficiency and effectiveness.</li><li>Fosters collaboration and teamwork between internal resources and third parties/vendors for the seamless execution of projects.</li><li>Contributes to the development, testing, and refinement of digital innovations.</li><li>Collaborates with Risk partners to support the closure of third party, self-identified, and/or audit findings.</li></ul> What You Bring: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.<ul><li>Bachelor's Degree or equivalent work experience: Computer Science, Business Administration or equivalent field. - Required.</li><li>Master's Degree: Computer Science, Finance, Business Administration or equivalent field. - Preferred.</li></ul><ul><li>9+ Years Relevant Financial Program management experience, with a track record of delivering successful results. - Required.</li><li>9+ Years Experience in building and maintaining complex stakeholder relationships at multiple levels. - Required.</li><li>9+ Years Extensive experience communicating with internal and external stakeholders, building and maintaining professional relationships, and providing consistent and dependable support - Required.</li><li>9+ Years Developing and coaching others indirectly or directly. Coaches, reviews and delegating work across the team. - Required.</li></ul><ul><li>Ability to manage resources, set scope, time scales, and deliverables, recognizing changing requirements and addressing program impacts across entire project portfolio.</li><li>Excellent written and verbal communication skills, problem-solving and decision-making skills with the ability to effectively communicate with all levels in the organization.</li><li>Managing multi-year projects with cross-enterprise interdependencies.</li><li>Demonstrated ability to build strong trusted relationships and foster collaboration and teamwork in a variety of settings.</li><li>Ability to communicate effectively with and influence senior leadership on matters of strategic importance.</li><li>Ability to develop and coach others indirectly or directly and serve as a role model.</li><li>Ability to engage the support and resources of others to achieve project goals and objectives; influencing without authority.</li><li>Advanced knowledge of project and portfolio management tools (i.e. Clarity, Visio, Excel, MS Project, PowerPoint, etc.).</li><li>Ability to recognize potential roadblocks/obstacles, mitigating them when possible and escalating as needed.</li><li>Familiarity with business case creation, financial tracking, forecasting and budgeting.</li><li>Demonstrates the ability to create strategic plans and lay out a strategic course of action to drive future business growth for a specific product.</li><li>Possess the agility to react and effectively manage competing priorities.</li><li>Ability to provide and receive constructive criticism, feedback and solutions.</li><li>Self-starter: forward thinking, with a positive/can-do attitude.</li><li>Strong background in banking products and services</li><li>Knowledge and expertise in the use of project management, PMLC and SDLC methodologies and tools (i.e. Agile, SCRUM, Waterfall, Iterative).</li><li>Ability to research, interpret, and incorporate industry and other best practices into project management processes</li></ul> Certifications: No Certifications listed for this job. It Would Be Nice For You To Have: Established work history or equivalent demonstrated through a combination of work experience, training, military service, or education.What Else You Need To Know:The base pay range for this position is posted below and represents the annualized salary range. For hourly positions (non-exempt), the annual range is based on a 40-hour work week. The exact compensation may vary based on skills, experience, training, licensure and certifications and location.<div><div><div><div><div><div><div><h2>Base Pay Range</h2></div></div></div></div></div></div></div><div><div><div><div><div><div><div>Minimum:</div></div></div></div></div></div></div>$90,000.00 USD<div><div><div><div><div><div><div>Maximum:</div></div></div></div></div></div></div>$160,000.00 USDLink to Santander Benefits:Santander Benefits - 2025 Santander OnGoing/NH eGuide (foleon.com)Risk Culture:We embrace a strong risk culture and all of our professionals at all levels are expected to take a proactive and responsible approach toward risk management.EEO Statement: At Santander, we value and respect differences in our workforce. We actively encourage everyone to apply. Santander is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status or any other characteristic protected by law. Working Conditions:Frequent minimal physical effort such as sitting, standing and walking is required for this role. Depending on location, occasional moving and lifting light equipment and/or furniture may be required. Employer Rights:This job description does not list all of the job duties of the job. You may be asked by your supervisors or managers to perform other duties. You may be evaluated in part based upon your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. This job description is not a contract for employment and either you or the employer may terminate your employment at any time for any reason.What To Do Next:If this sounds like a role you are interested in, then please apply.We are committed to providing an inclusive and accessible application process for all candidates. If you require any assistance or accommodation due to a disability or any other reason, please contact us at TAOps@santander.us to discuss your needs. Primary Location: Boston, MA, Boston Other Locations: Massachusetts-Boston Organization: Santander Bank N.A.

Sr. Associate, Business Project Manager, Boston, MA

Cybersecurity ArchitectCountry: United States of AmericaYour Journey Starts Here:Santander is a global leader and innovator in the financial services industry. We believe that our employees are our greatest asset. Our focus is on fostering an enriching journey that empowers you to explore diverse career opportunities while nurturing your personal growth. We are committed to creating an environment where continuous learning and development are prioritized, enabling you to thrive both professionally and personally. Here, you will find ample opportunities to connect and collaborate with talented colleagues from around the world, sharing insights and driving innovation together. Join us at Santander, where you are supported by a culture of engagement and a commitment to your success.An exciting journey awaits, if you are interested in exploring the possibilities We Want to Talk to You!The Difference You Make:We are seeking a highly skilled Cybersecurity Architect to join our Information Security team. This role serves as the critical bridge between business units, enterprise architecture, and security engineering to design and implement cybersecurity solutions that protect the institution’s assets, data, and reputation. The Cybersecurity Architect will ensure that business solutions are aligned with our security standards, regulatory requirements, and industry best practices.As a Cybersecurity Architect in our institution, you will play a critical role in safeguarding our customers’ trust and enabling the banks’ strategic initiatives. You will work in a dynamic environment with cutting-edge technology, a highly skilled team, and a commitment to innovation in cybersecurity.Strategic Liaison & Solution Design<ul><li>Partner with business stakeholders, enterprise architects, and technology teams to understand business objectives and translate them into secure architectural solutions.</li><li>Ensure security solutions align with the institution’s enterprise architecture principles, cybersecurity policies, and regulatory obligations.</li><li>Provide expert input during solution design reviews to ensure secure-by-design principles are applied.</li></ul>Security Review Management<ul><li>Oversee and prioritize incoming requests for security architecture and design reviews.</li><li>Conduct timely, thorough, and high-quality security assessments of proposed systems, applications, and infrastructure.</li><li>Ensure process is followed to document and justify the security review,  in compliance with our internal process, ensuring quality documentation to satisfy oversight by regulators and oversight.</li><li>Document and communicate recommendations, security gaps, and remediation actions in clear, business-friendly language.</li></ul>What You Bring: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.<ul><li>Bachelor's Degree or equivalent work experience: Computer Science, Engineering or Information Technology Management, or equivalent field. - Required.</li></ul><ul><li>7+ years of experience in information security, with at least 3 years in a security architecture or equivalent role.</li><li>Experience in the financial services sector . Strongly preferred.</li><li>In-depth knowledge of security architecture frameworks (e.g., SABSA, TOGAF, NIST CSF).</li><li>Expertise in network security, application security, identity and access management, encryption, and cloud security.</li><li>Familiarity with regulatory requirements relevant to financial institutions (e.g., FFIEC, GLBA, PCI-DSS, SOX).</li><li>Strong business acumen with the ability to balance risk, compliance, and operational needs.</li><li>Excellent communication skills to convey complex technical issues to both technical and non-technical audiences.</li><li>Proven leadership abilities in managing projects, resources, and stakeholder relationships.</li></ul>Key Performance Indicators (KPIs)<ul><li>Timeliness and quality of security architecture reviews.</li><li>Alignment of proposed solutions with enterprise and security standards.</li><li>Team performance and resource utilization efficiency.</li><li>Stakeholder satisfaction with cybersecurity architecture services.</li></ul>Certifications:<ul><li>PMP : Project Management Professional - Preferred.</li></ul>It Would Be Nice For You To Have:<ul><li>Established work history or equivalent demonstrated through a combination of work experience, training, military service, or education.</li><li>Experience in Microsoft Office products.</li></ul>What Else You Need To Know:The base pay range for this position is posted below and represents the annualized salary range. For hourly positions (non-exempt), the annual range is based on a 40-hour work week. The exact compensation may vary based on skills, experience, training, licensure and certifications and location.<div><div><div><div><div><div><div><h2>Base Pay Range</h2></div></div></div></div></div></div></div><div><div><div><div><div><div><div>Minimum:</div></div></div></div></div></div></div>$101,250.00 USD<div><div><div><div><div><div><div>Maximum:</div></div></div></div></div></div></div>$175,000.00 USDLink to Santander Benefits:Santander Benefits - 2025 Santander OnGoing/NH eGuide (foleon.com)Risk Culture:We embrace a strong risk culture and all of our professionals at all levels are expected to take a proactive and responsible approach toward risk management.EEO Statement: At Santander, we value and respect differences in our workforce. We actively encourage everyone to apply. Santander is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status or any other characteristic protected by law. Working Conditions:Frequent minimal physical effort such as sitting, standing and walking is required for this role. Depending on location, occasional moving and lifting light equipment and/or furniture may be required. Employer Rights:This job description does not list all of the job duties of the job. You may be asked by your supervisors or managers to perform other duties. You may be evaluated in part based upon your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. This job description is not a contract for employment and either you or the employer may terminate your employment at any time for any reason.What To Do Next:If this sounds like a role you are interested in, then please apply.We are committed to providing an inclusive and accessible application process for all candidates. If you require any assistance or accommodation due to a disability or any other reason, please contact us at TAOps@santander.us to discuss your needs. Primary Location: Quincy, MA, 1 Enterprise Drive-Quincy-Corp Other Locations: Massachusetts-Quincy,Texas-Dallas,Florida-Coconut Grove,Massachusetts-Boston Organization: Santander Holdings USA, Inc.

Cybersecurity Architect

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Sales Associate
The salary range for this role is $13.25 to $14.00 per hour.* This position is also eligible for incentive pay based on performance.
Sales Associates keep people smiling at Aaron’s.
On our team, you’ll be a positive, energetic force on the floor, driving sales by engaging directly with customers and helping them find just what they need. You’ll also work with customer files and contracts. At times, you’ll help clean, organize, and even move merchandise. All of that can be physically demanding, but we’ll make sure you have the training and tools to do that part of the job safely. If you’re ready to connect with customers and work on a great team, start your bright future at Aaron’s.
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Your career starts here
With Aaron’s, being a Sales Associate can be the first step on a great career journey. Here’s one possible path with us:
Sales Associate >Customer Accounts Advisor >Sales Manager >Customer Accounts Manager >General Manager 
The Details
What you need:
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<li>Solid communication skills</li>
<li>Desire to help customers</li>
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What you’ll do:
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<li>Assist with cleaning, organizing, and moving merchandise</li>
<li>Help customers find what they need</li>
<li>Handle clerical duties like customer files and contracts</li>
<li>Maintain a positive sales floor environment</li>
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Additional requirements:
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<li style="font-size: 10pt;">Able to perform a physical job including lifting 50 lbs. without help and 300 lbs. with a dolly (don’t worry, we’ll train you and give you the tools to do it safely)</li>
<li style="font-size: 10pt;">Age: 18 or older</li>
<li style="font-size: 10pt;">High school diploma or equivalent preferred</li>
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Aaron’s Total Rewards 
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Our team members are our greatest asset. As an expression of our appreciation, Aaron’s is proud to offer outstanding career training, competitive performance incentives, excellent advancement opportunities, and a distinctive benefits package which includes**: 
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<li style="font-size: 10pt;">Paid time off, including vacation days, sick days, and holidays  </li>
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*Note that the pay range provided above is the lowest to highest rate we in good faith believe we would pay for this role at the time of this posting.  We may ultimately pay more or less than the posted range, and the range may be modified in the future.  An employee’s pay position within the salary range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any collective bargaining agreements, and business or organizational needs. Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.
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**Benefits vary based on FT and PT employment status. 
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Sales Associate

Senior CRE Workout Officer - RemoteCountry: United States of AmericaYour Journey Starts Here:Santander is a global leader and innovator in the financial services industry. We believe that our employees are our greatest asset. Our focus is on fostering an enriching journey that empowers you to explore diverse career opportunities while nurturing your personal growth. We are committed to creating an environment where continuous learning and development are prioritized, enabling you to thrive both professionally and personally. Here, you will find ample opportunities to connect and collaborate with talented colleagues from around the world, sharing insights and driving innovation together. Join us at Santander, where you are supported by a culture of engagement and a commitment to your success.An exciting journey awaits, if you are interested in exploring the possibilities We Want to Talk to You!Senior Workout Officer - Must have Commercial Real Estate Workout experience.Essential Duties & ResponsibilitiesPortfolio Management<ul><li>Manage a portfolio of mid- to high-complexity distressed commercial real estate loans, focusing on rent-regulated multifamily assets in NYC.</li><li>Evaluate collateral performance, borrower financials, and guarantor support to identify risks and recommend appropriate workout strategies.</li><li>Develop and execute resolution plans including loan modifications, forbearances, restructurings, the pursuit of various remedies.</li><li>Monitor ongoing borrower compliance, property performance, and loan covenant adherence.</li></ul>Commercial Loan Documentation<ul><li>Review, interpret, and negotiate commercial loan documents, including notes, mortgages, guarantees, intercreditor agreements, and forbearance or modification agreements.</li><li>Partner with internal and external counsel to ensure documentation accuracy and adherence to internal credit and regulatory standards.</li><li>Identify legal and structural issues that could impact collateral recovery or enforceability.</li></ul>Underwriting & Financial Analysis<ul><li>Conduct comprehensive underwriting of rent-regulated multifamily properties, including evaluation of rent rolls, regulatory compliance, operating statements, capital needs, and market dynamics.</li><li>Perform financial modeling, collateral valuations, and risk assessments to support loan resolution recommendations.</li><li>Prepare and present detailed credit memoranda and action plans to management and credit committees.</li></ul>Negotiation & Relationship Management<ul><li>Lead negotiations with institutional borrowers, sponsors, investors, and legal representatives to achieve balanced, risk-mitigated outcomes.</li><li>Maintain initiative-taking and professional communication with borrowers and internal stakeholders throughout the workout process.</li></ul>Foreclosure & REO Oversight<ul><li>Oversee and manage judicial foreclosure processes, coordinating with counsel to ensure compliance with state laws and procedural requirements.</li><li>Manage Real Estate Owned (REO) assets post-foreclosure, including stabilization, valuation, and disposition.</li><li>Collaborate with internal Real Estate and Asset Management teams to optimize recovery and minimize holding costs.</li></ul>Compliance, Policy, and Regulatory Adherence<ul><li>Ensure all actions comply with internal policies, risk management frameworks, and regulatory requirements.</li><li>Maintain thorough loan files, workout documentation, and regulatory reporting consistent with audit and examination standards.</li><li>Demonstrate a strong understanding of credit policy and ensure all recommendations and actions are appropriately supported and documented.</li></ul>Core Competencies<ul><li>Credit & Risk Acumen – Evaluates credit scenarios with sound judgment and risk awareness.</li><li>Regulatory & Policy Adherence – Demonstrates thorough understanding of banking regulations and internal governance standards.</li><li>Negotiation & Influence – Effectively negotiates with institutional counterparties to achieve optimal outcomes.</li><li>Execution & Accountability – Drives timely and accurate resolution of distressed assets within established frameworks.</li><li>Collaboration – Works effectively across Credit, Legal, Compliance, and Real Estate teams to support portfolio performance.</li></ul>What You Bring: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Qualifications<ul><li>Education: bachelor’s degree in finance, Real Estate, Accounting, or related field required; MBA or relevant graduate degree preferred.</li></ul><ul><li>Experience:<ul><li>Minimum 9+ years of experience in commercial real estate workouts, special assets, or credit risk management within a regulated financial institution.</li><li>Proven experience reviewing and negotiating commercial loan documentation and complex legal structures.</li><li>Background in underwriting and managing rent-regulated multifamily properties in New York City.</li><li>Demonstrated ability to negotiate with institutional clients and structure loan modifications or settlements.</li><li>Direct experience with judicial foreclosures, receiverships, and REO management.</li></ul></li></ul><ul><li>Skills & Competencies:<ul><li>Understanding of NYC rent regulation and multifamily market dynamics.</li><li>Strong analytical, financial modeling, and valuation skills.</li><li>Excellent written and verbal communication, negotiation, and presentation skills.</li><li>Ability to interpret and apply internal policies, regulatory standards, and legal documentation.</li><li>Proficiency with Microsoft Excel, Word, PowerPoint, and loan servicing or risk management systems.</li></ul></li></ul>It Would Be Nice for You to Have:<ul><li>Established work history or equivalent demonstrated through a combination of work experience, training, military service, or education.</li><li>Experience in Microsoft Office products.</li></ul>Pays: $165k with $30k targeted annual bonusWhat Else You Need To Know:The base pay range for this position is posted below and represents the annualized salary range. For hourly positions (non-exempt), the annual range is based on a 40-hour work week. The exact compensation may vary based on skills, experience, training, licensure and certifications and location.<div><div><div><div><div><div><div><h2>Base Pay Range</h2></div></div></div></div></div></div></div><div><div><div><div><div><div><div>Minimum:</div></div></div></div></div></div></div>$90,000.00 USD<div><div><div><div><div><div><div>Maximum:</div></div></div></div></div></div></div>$165,000.00 USDLink to Santander Benefits:Santander Benefits - 2025 Santander OnGoing/NH eGuide (foleon.com)Risk Culture:We embrace a strong risk culture and all of our professionals at all levels are expected to take a proactive and responsible approach toward risk management.EEO Statement: At Santander, we value and respect differences in our workforce. We actively encourage everyone to apply. Santander is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status or any other characteristic protected by law. Working Conditions:Frequent minimal physical effort such as sitting, standing and walking is required for this role. Depending on location, occasional moving and lifting light equipment and/or furniture may be required. Employer Rights:This job description does not list all of the job duties of the job. You may be asked by your supervisors or managers to perform other duties. You may be evaluated in part based upon your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. This job description is not a contract for employment and either you or the employer may terminate your employment at any time for any reason.What To Do Next:If this sounds like a role you are interested in, then please apply.We are committed to providing an inclusive and accessible application process for all candidates. If you require any assistance or accommodation due to a disability or any other reason, please contact us at TAOps@santander.us to discuss your needs. Primary Location: Denver, CO, Denver Other Locations: Colorado-Denver,New Jersey-Trenton,New York-Albany,Pennsylvania-Harrisburg Organization: Santander Holdings USA, Inc.

Senior CRE Workout Officer - Remote

Manager, Marketing Technology and Digital ProductsCountry: United States of AmericaYour Journey Starts Here:Santander is a global leader and innovator in the financial services industry. We believe that our employees are our greatest asset. Our focus is on fostering an enriching journey that empowers you to explore diverse career opportunities while nurturing your personal growth. We are committed to creating an environment where continuous learning and development are prioritized, enabling you to thrive both professionally and personally. Here, you will find ample opportunities to connect and collaborate with talented colleagues from around the world, sharing insights and driving innovation together. Join us at Santander, where you are supported by a culture of engagement and a commitment to your success.An exciting journey awaits, if you are interested in exploring the possibilities We Want to Talk to You!The Difference You Make:The Manager, Marketing Technology and Digital Products is a strategic and influential leader responsible for driving the marketing technology strategy and digital experience ecosystem at Santander Consumer USA. This role oversees the campaign orchestration platform, ensuring the effective, compliant, and timely delivery of customer and dealer communications across digital channels.In addition to guiding marketing automation initiatives, this position leads the product management team responsible for optimizing the customer and dealer digital experience across Santander’s online properties. The ideal candidate combines strategic foresight, operational discipline, and team leadership—defining the roadmap, setting standards for excellence, and ensuring all campaigns and digital experiences align with business objectives and regulatory requirements.This leader shapes the vision and execution of Santander’s email, SMS, and multi-channel marketing programs, enhancing engagement and retention through personalized, data-informed communications. They will also oversee the evolution of customer- and dealer-facing digital platforms, ensuring intuitive design, accessibility, and consistent brand representation. Additionally, the Manager will lead the QA function for web deployments, championing governance, accountability, and continuous improvement within an Agile framework.This role is ideal for a strategic operator and team leader—someone who inspires excellence, provides direction across disciplines, and ensures that marketing technology and digital product teams deliver with precision, innovation, and impact.Marketing Automation & Campaign Strategy<ul><li>Oversee the strategy, governance, and optimization of the email marketing and campaign orchestration platforms (e.g., Oracle Responsys, Adobe Journey Optimizer, or Adobe Campaign).</li><li>Guide the development of multi-channel marketing programs that drive engagement, retention, and brand consistency across diverse audiences.</li><li>Establish processes and best practices for campaign execution, quality assurance, and analytics in partnership with marketing operations and analytics teams.</li><li>Direct the planning and alignment of campaign calendars across business units to ensure timely and coordinated delivery.</li><li>Collaborate with data and analytics teams to advance segmentation, personalization, and measurement capabilities.</li><li>Provide leadership and mentorship to marketers and technologists focused on campaign strategy, design, and optimization.</li></ul>Web Product Management & Agile Delivery<ul><li>Lead a team of product managers responsible for customer- and dealer-facing websites (e.g., SantanderConsumerUSA.com).</li><li>Define and prioritize the digital product roadmap, balancing innovation with operational excellence and compliance.</li><li>Partner with UX, design, IT, and compliance stakeholders to deliver high-quality, user-centered experiences.</li><li>Oversee Agile delivery practices, ensuring effective sprint planning, backlog management, and continuous improvement.</li><li>Promote customer-centric design and data-driven decision-making to optimize usability, accessibility, and site performance.</li><li>Direct the QA function for digital deployments, establishing rigorous standards for testing, release readiness, and post-launch validation.</li></ul>Data, Technology, and Governance<ul><li>Partner with IT, business intelligence, and data teams to align marketing data architecture and ensure seamless integration between CRM, CMS, and campaign platforms.</li><li>Ensure adherence to regulatory, privacy, and brand standards across all marketing technologies and digital touchpoints.</li><li>Define key metrics and governance frameworks for marketing technology performance, adoption, and compliance.</li><li>Stay informed of emerging trends in marketing automation, product management, Agile delivery, and digital experience innovation, recommending strategic opportunities for advancement.</li></ul>What You Bring:To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.<ul><li>Bachelor’s degree or equivalent professional experience in Marketing, Communications, Computer Science, Business Administration, or a related field. - Required.</li><li>5+ years of progressive experience in digital marketing, marketing technology, or marketing operations leadership.- Required.</li><li>3+ years of experience managing digital product or platform teams.- Required.</li><li>5+ years of direct people management experience, leading cross-functional or multidisciplinary teams. - Required.</li><li>Experience in financial services or other regulated industries - Preferred.</li></ul><ul><li>Proven success directing initiatives in Agile or hybrid delivery environments.</li><li>Strong understanding of marketing technology platforms and ecosystems (email, campaign orchestration, CRM, CMS, analytics).</li><li>Familiarity with enterprise tools such as Oracle Responsys, Adobe Journey Optimizer, Adobe Campaign, and WordPress CMS.</li><li>Experience using or directing work in project management applications such as Workfront or JIRA.</li><li>Deep knowledge of marketing operations best practices, data governance, and compliance requirements.</li><li>Ability to lead cross-functional teams and influence at all levels of the organization.</li><li>Analytical and strategic thinker who can translate insights into actionable direction.</li><li>Exceptional communication, leadership, and stakeholder management skills.</li><li>Highly organized and adept at prioritizing multiple initiatives in a fast-paced environment.</li></ul>Certifications:<ul><li>No Certifications listed for this job.</li></ul> It Would Be Nice For You To Have:<ul><li>Established work and management history or equivalent demonstrated through a combination of work experience, training, military service, or education.</li><li>Experience in Microsoft Office products.</li></ul>What Else You Need To Know:The base pay range for this position is posted below and represents the annualized salary range. For hourly positions (non-exempt), the annual range is based on a 40-hour work week. The exact compensation may vary based on skills, experience, training, licensure and certifications and location.<div><div><div><div><div><div><div><h2>Base Pay Range</h2></div></div></div></div></div></div></div><div><div><div><div><div><div><div>Minimum:</div></div></div></div></div></div></div>$93,750.00 USD<div><div><div><div><div><div><div>Maximum:</div></div></div></div></div></div></div>$160,000.00 USDLink to Santander Benefits:Santander Benefits - 2025 Santander OnGoing/NH eGuide (foleon.com)Risk Culture:We embrace a strong risk culture and all of our professionals at all levels are expected to take a proactive and responsible approach toward risk management.EEO Statement: At Santander, we value and respect differences in our workforce. We actively encourage everyone to apply. Santander is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status or any other characteristic protected by law. Working Conditions:Frequent minimal physical effort such as sitting, standing and walking is required for this role. Depending on location, occasional moving and lifting light equipment and/or furniture may be required. Employer Rights:This job description does not list all of the job duties of the job. You may be asked by your supervisors or managers to perform other duties. You may be evaluated in part based upon your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. This job description is not a contract for employment and either you or the employer may terminate your employment at any time for any reason.What To Do Next:If this sounds like a role you are interested in, then please apply.We are committed to providing an inclusive and accessible application process for all candidates. If you require any assistance or accommodation due to a disability or any other reason, please contact us at TAOps@santander.us to discuss your needs. Primary Location: Austin, TX, REMOTE - Texas Other Locations: Texas-Austin Organization: Santander Consumer USA Inc.

Manager, Marketing Technology and Digital Products

Senior Associate – Data Platforms & OperationsCountry: United States of AmericaYour Journey Starts Here:Santander is a global leader and innovator in the financial services industry. We believe that our employees are our greatest asset. Our focus is on fostering an enriching journey that empowers you to explore diverse career opportunities while nurturing your personal growth. We are committed to creating an environment where continuous learning and development are prioritized, enabling you to thrive both professionally and personally. Here, you will find ample opportunities to connect and collaborate with talented colleagues from around the world, sharing insights and driving innovation together. Join us at Santander, where you are supported by a culture of engagement and a commitment to your success.An exciting journey awaits, if you are interested in exploring the possibilities We Want to Talk to You!The Difference You Make:The Senior Associate – Data Platforms & Operations will play a key role in supporting the Director of Data Platforms and Data Operations across Santander’s Enterprise Data Warehouse (EDW) and Data Lake environments. This position is responsible for ensuring the stability, reliability, and performance of critical data platforms that serve as the backbone for enterprise analytics and business intelligence.The ideal candidate will bring 8–10 years of experience in data operations, production support, and data integration within large-scale enterprise environments. The role requires a mix of technical expertise, operational excellence, and leadership capability to oversee a distributed team of contractors both onshore (U.S.) and offshore (India).Key Responsibilities:Operational Support<ul><li>Monitor and manage daily data batch processing for the Enterprise Data Warehouse (EDW) and Data Lake environments.</li><li>Provide production support, troubleshoot incidents, and ensure timely resolution of issues.</li><li>Perform root cause analysis and implement permanent fixes for recurring production incidents to reduce downtime.</li><li>Execute pre-batch activities and validations for scheduled data loads and processing requests.</li><li>Support production deployments, perform validation checks, and ensure smooth platform operations post-deployment.</li></ul>Incident Management<ul><li>Identify, investigate, and resolve data quality issues across multiple data ingestion sources and pipelines.</li><li>Apply data fixes and corrective actions to ensure data integrity and availability.</li><li>Collaborate with development and QA teams to ensure consistent regression testing for all source system application changes.</li></ul>Enhancements & Change Management<ul><li>Deliver small to medium enhancements requested by CIO and business teams to meet evolving reporting and data requirements.</li><li>Handle change requests and ensure all updates adhere to established change control processes.</li><li>Participate in operational readiness reviews and ensure seamless integration of changes into production.</li></ul>Leadership & Collaboration<ul><li>Lead and manage a team of external contractors, ensuring productivity and quality across onshore and offshore teams.</li><li>Act as a bridge between technical teams, business users, and leadership, ensuring effective communication and alignment of objectives.</li><li>Mentor junior staff and promote best practices in production operations and incident management.  </li></ul>Technical Environment & Tools:Enterprise Data Warehouse (EDW):<ul><li>Snowflake (primary data warehouse platform)</li><li>Informatica IDMC Data Integration (ETL/ELT processes)</li></ul>Data Lake:<ul><li>AWS Stack: S3, EMR Serverless, Athena</li></ul>Orchestration:<ul><li>Control-M (job scheduling and orchestration)</li></ul>What You Bring: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.<ul><li>Bachelor’s degree or equivalent work experience: Computer Science Engineering or an equivalent discipline. - Required.</li><li>9+ years of experience in data operations, production support, or data engineering within enterprise-scale environments. – Required</li><li>Strong experience supporting Snowflake and Informatica IDMC (or equivalent data integration platforms).</li><li>Hands-on experience with AWS data services (S3, EMR, Athena) and orchestration tools like Control-M.</li><li>Proven track record in managing distributed teams (onshore/offshore model).</li><li>Solid understanding of data quality, incident management, and change control best practices.</li><li>Strong analytical and problem-solving skills with an emphasis on automation and operational efficiency.</li><li>Excellent communication and stakeholder management skills.</li></ul>Preferred Skills:<ul><li>Experience in banking or financial services industry.</li><li>Knowledge of ITIL processes and experience in structured incident/change management environments.</li><li>Familiarity with DevOps practices for data operations and automated testing frameworks.</li></ul>It Would Be Nice For You To Have:<ul><li>Established work history or equivalent demonstrated through a combination of work experience, training, military service, or education.</li><li>Experience in Microsoft Office products.</li></ul>What Else You Need To Know:The base pay range for this position is posted below and represents the annualized salary range. For hourly positions (non-exempt), the annual range is based on a 40-hour work week. The exact compensation may vary based on skills, experience, training, licensure and certifications and location.<div><div><div><div><div><div><div><h2>Base Pay Range</h2></div></div></div></div></div></div></div><div><div><div><div><div><div><div>Minimum:</div></div></div></div></div></div></div>$101,250.00 USD<div><div><div><div><div><div><div>Maximum:</div></div></div></div></div></div></div>$165,000.00 USDLink to Santander Benefits:Santander Benefits - 2025 Santander OnGoing/NH eGuide (foleon.com)Risk Culture:We embrace a strong risk culture and all of our professionals at all levels are expected to take a proactive and responsible approach toward risk management.EEO Statement: At Santander, we value and respect differences in our workforce. We actively encourage everyone to apply. Santander is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status or any other characteristic protected by law. Working Conditions:Frequent minimal physical effort such as sitting, standing and walking is required for this role. Depending on location, occasional moving and lifting light equipment and/or furniture may be required. Employer Rights:This job description does not list all of the job duties of the job. You may be asked by your supervisors or managers to perform other duties. You may be evaluated in part based upon your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. This job description is not a contract for employment and either you or the employer may terminate your employment at any time for any reason.What To Do Next:If this sounds like a role you are interested in, then please apply.We are committed to providing an inclusive and accessible application process for all candidates. If you require any assistance or accommodation due to a disability or any other reason, please contact us at TAOps@santander.us to discuss your needs. Primary Location: Quincy, MA, 1 Enterprise Drive-Quincy-Corp Other Locations: Massachusetts-Quincy Organization: Santander Holdings USA, Inc.

Senior Associate – Data Platforms & Operations

Senior Associate, Data Science AI DesignCountry: United States of AmericaYour Journey Starts Here:Santander is a global leader and innovator in the financial services industry. We believe that our employees are our greatest asset. Our focus is on fostering an enriching journey that empowers you to explore diverse career opportunities while nurturing your personal growth. We are committed to creating an environment where continuous learning and development are prioritized, enabling you to thrive both professionally and personally. Here, you will find ample opportunities to connect and collaborate with talented colleagues from around the world, sharing insights and driving innovation together. Join us at Santander, where you are supported by a culture of engagement and a commitment to your success.An exciting journey awaits, if you are interested in exploring the possibilities We Want to Talk to You!The Difference You Make:<div><div>The Sr Associate, Data Science  - AI Design, is a forward-thinking AI design specialist ready to transform how financial services harness the power of Snowflake Cortex and other AI solutions. In this role, you will design human-centered AI experiences that turn complex data and machine learning outputs into intuitive, trustworthy tools for customers, analysts, and decision-makers. You’ll work at the intersection of design, data, and AI, crafting solutions that drive financial innovation while ensuring clarity, transparency, and regulatory compliance as we transition to being a digital bank with branches. </div><div> </div><div>About the job </div><div> </div><div>Who We Are    The new AI Design team sits in the Data Science group within Retail Banking Transformation Analytics – we are focused on applying science (from fine-tuned linear models through to machine learning and AI) to our petabytes of data to uncover insights about our customers and their financial behaviors, assess risk and opportunities, drive scalable growth, surprise and delight our customers with bespoke experiences in branch and online, and improve the digital banking experience.  </div><div> </div><div>We work with key business leaders and decision makers to refine and solve problems by mining, analyzing, and modeling data to provide insights that drive change. The day-to-day includes exploratory analysis to understand data structures and relationships, working closely with our business partners to build insight into new problems, research to refine a methodology, cranking out lightning-fast machine learning code to create a model that predicts trends and automates validation, collaborating with cross-functional teams, or visualizing and sharing their results with executives. Our work as innovators means that we are approaching new problems on novel (and potentially unstable) data and there is no playbook for best practice; instead, we rely on our understanding of applied statistics and incrementality, alongside industry knowledge of trends in customer channel behavior and a toolbox of machine learning approaches/algorithms to resolve the tension between complexity, scope, and explainability. </div><div>  The ideal data scientist in our squad is comfortable working with a variety of partners (business verticals, IT, data engineering, risk...etc.) and data (structured, unstructured, streaming) in a shared code repository utilizing multiple programming languages and frameworks to deliver state-of-the-art frameworks, analytics and models in an agile environment.  </div><div> </div><div>We are from a range of backgrounds - mathematicians, statisticians, economists, engineers, computer scientists, physicists, financiers, and of course data scientists – but we are all skilled in research methods, and are obsessed with our customers, financial projections, data science, research, AI, programming, clean and powerful data visualizations to communicate our ideas, and collaborating to find the best approach to emerging questions. </div><div> </div><div>  Who You Are    You: </div><div><ul><li>You are passionate about providing AI as a product. You design with quality, discoverability, and reusability in mind, anticipating evolving needs when architecting pipelines to create versioned, well-documented and accessible tools for a range of consumers. </li></ul></div><div><ul><li>You are an AI-enabled collaborator and translator, bridging the gap between data, data science, and AI teams by proactively supporting model readiness, weaving together feature stores, embeddings, and RAG workflows to bridge the gap between raw model capabilities and practical, business-facing applications. </li></ul></div><div><ul><li>You love automation, and strive to minimize manual intervention across ingestion, transformation, and deployment whilst being aware of the need to build in testing, alerts, and recovery mechanisms. </li></ul></div><div><ul><li>You are able to explain your logical and structured thinking/processes in different ways to different people while maintaining the honesty and integrity of your work. </li></ul></div><div><ul><li>You are endlessly curious, and data innovation demands your attention - you closely follow emerging patterns in RAG, data agents, and self-hosted LLM solutions. You love to share these learnings with your wider team. </li></ul></div></div><div><div><ul><li>You are a customer-centered thinker who prioritizes transparency/explainability and designs with the end user in mind to create intuitive, accessible tools which solve real problems. </li></ul></div><div><ul><li>You are an effective communicator with transparent artifacts (runbooks, Confluence/wiki pages, and lineage diagrams, commit messages and code comments) to document your work and can explain with clarity the trade-offs we need to make to technical and non-technical stakeholders. </li></ul></div><div><ul><li>You are impact focused whilst being aware of your responsibility to design pipelines with fairness and inclusivity in mind to build trust and mitigate amplification of bias. </li></ul></div><div><ul><li>You are mission driven, striving to connect your technical work with the broader purpose of the bank, working to help our people and businesses prosper. </li></ul></div><div><ul><li>You thrive on being part of a fast-moving supportive team and welcome feedback to learn. </li></ul></div><div><ul><li>You are comfortable with ambiguity and charting a path through quantitative analysis. </li></ul></div><div> </div><div>Examples of potential work    Early use cases include development of an LLM Reporting Assistant, an Agent Assist Chat Tool, and Banker Procedure Support Platform. </div><div>  Role and Responsibilities </div><div><ul><li>Design Intelligent User Experiences by leading the design of interfaces and interaction patterns for AI-powered tools, such as those mentioned above. All the way from prototypes that validate usability in context to monitoring post-launch. </li></ul></div><div><ul><li>Champion consistency across squads, investing time in documenting AI design patterns for use across teams, while balancing with your own innovation. </li></ul></div><div><ul><li>Collaborate closely with data scientists, ML engineers, and product managers to shape how models are presented and used by end users. </li></ul></div><div><ul><li>Translate model capabilities and limitations into clear, safe, and explainable UI components. </li></ul></div><div><ul><li>Advocate for ethical principles in AI feature development—fairness, bias mitigation, consent, and privacy. </li></ul></div><div><ul><li>Design fail-safes, fallback UX, and transparency layers as part of your drive to build trust in AI. </li></ul></div><div><ul><li>Analyze feedback and behavioral data to iterate on design solutions. </li></ul></div><div><ul><li>Mentor Junior Team Members, including share best practices in AI interaction design and keep the team informed on emerging tools. </li></ul></div><div> </div><div>Technical Skills </div><div><ul><li>Advanced working understanding of AI/ML concepts, especially LLMs, NLP, and model explainability. </li></ul></div></div><div><div><ul><li>Experience designing for complex systems (e.g., banking platforms, enterprise dashboards) weaving data from different sources. </li></ul></div><div><ul><li>Strong communication and collaboration skills across design, product, and technical teams, where you will need to act as both advocate and gatekeeper </li></ul></div><div><ul><li>Hands-on experience designing prompts for GPT-4, Claude, or Gemini and familiarity with Snowflake Cortex. </li></ul></div><div><ul><li>Understanding of vector databases. </li></ul></div><div><ul><li>Deep understanding of enterprise guardrails for hallucination detection, fallback, and escalation </li></ul></div><div><ul><li>Passion for ethical AI, human-centered design, and user trust in automated systems. </li></ul></div><div><ul><li>Ability to translate complex technical behaviors into clear, helpful user experiences. </li></ul></div><div><ul><li>A growth mindset and a willingness to experiment and learn in a fast-evolving space. </li></ul></div><div><ul><li>Comfort working in agile teams and participating in sprints or design reviews. </li></ul></div><div><ul><li>Master’s degree in a quantitative area (Computer Science preferred) or a terminal degree in any field. </li></ul></div><div><ul><li>6 years of relevant professional (or research) experience  </li></ul></div><div> </div><div>At Santander, we value and respect differences in our workforce and strive to increase the diversity of our teams. We encourage everyone to apply.   </div></div>Certifications:<ul><li>No Certifications listed for this job.</li></ul>It Would Be Nice For You To Have:<ul><li>Established work history or equivalent demonstrated through a combination of work experience, training, military service, or education.</li><li>Experience in Microsoft Office products.</li></ul>What Else You Need To Know:The base pay range for this position is posted below and represents the annualized salary range. For hourly positions (non-exempt), the annual range is based on a 40-hour work week. The exact compensation may vary based on skills, experience, training, licensure and certifications and location.<div><div><div><div><div><div><div><h2>Base Pay Range</h2></div></div></div></div></div></div></div><div><div><div><div><div><div><div>Minimum:</div></div></div></div></div></div></div>$112,500.00 USD<div><div><div><div><div><div><div>Maximum:</div></div></div></div></div></div></div>$195,000.00 USDLink to Santander Benefits:Santander Benefits - 2025 Santander OnGoing/NH eGuide (foleon.com)Risk Culture:We embrace a strong risk culture and all of our professionals at all levels are expected to take a proactive and responsible approach toward risk management.EEO Statement: At Santander, we value and respect differences in our workforce. We actively encourage everyone to apply. Santander is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status or any other characteristic protected by law. Working Conditions:Frequent minimal physical effort such as sitting, standing and walking is required for this role. Depending on location, occasional moving and lifting light equipment and/or furniture may be required. Employer Rights:This job description does not list all of the job duties of the job. You may be asked by your supervisors or managers to perform other duties. You may be evaluated in part based upon your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. This job description is not a contract for employment and either you or the employer may terminate your employment at any time for any reason.What To Do Next:If this sounds like a role you are interested in, then please apply.We are committed to providing an inclusive and accessible application process for all candidates. If you require any assistance or accommodation due to a disability or any other reason, please contact us at TAOps@santander.us to discuss your needs. Primary Location: Boston, MA, Boston Other Locations: Massachusetts-Boston Organization: Santander Bank N.A.

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