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- Server/Network/rPDU device rack, stack and cable incl. Cable Management - Rack/MOR Cabling - General supervised Deployment support - Decommission IT equipment (server and network under MSFT supervision), DBD removal only (does not perform any scanning) - Physical audits of datacenter assets - Basic Server (Discrete/Rack-based) repair following documented procedures - Physically assist in moving and racking equipment - Maintain data center facilities removing debris and empty boxes once no longer needed - Hard drive shredding - Moving Locked DBD Bins to shred area - Audit and inventory management support &amp; spine clean up - Physical audit of drinks/stationary on campus and reorder as necessary through CBRE/Staples - Perform rack movementAdditional Skills &amp; QualificationsMust be willing to get their hands dirty when the time calls for it, working a pallet jack, running cables in the data center, inventory of devices/equipment. This isn't a strictly technical role.

public

Data Center Technician

Responsibilities: • Will be handling about 35-45 inbound calls per day, sometimes more and sometimes less, depending on how long each call lasts, average is about 11-14 minutes per call. • This person will be responsible for handling inbound calls pertaining to insurance servicing questions. • Will receive questions from borrowers, insurance agents and financial institutions. • The insurance questions will pertain to home owners insurance and will be from borrowers, insurance agents and financial institutions. • Majority of calls will be in regards to payment and/or coverage questions. • The CSR must be able to multi-task between various systems to research and document the phone calls. • The CSR has to respond quickly and accurately ensuring that both our internal and external standards are being met on a consistent basis. • Problem solving and problem resolutions skills are required as well as the ability to handle all calls in a professional manner. MUST HAVE: • At least 1 year of RECENT customer service experience (call center experience is preferred, but will consider candidates with front desk/admin experience - NOT just retail or food service) • Efficient in using a windows PC computer and navigating their software system (super easy to learn) • typing: at least 35 WPM • Good verbal and written communication skills (will be on the phone all day and be required to follow up via email in some instances) • internet connection - will be required to train remote and work remote. • Reliable transportation NICE TO HAVE: • 2+ years of call center experience • Insurance or mortgage background

Customer Service Representative

Job DescriptionPosition Overview: As a Member Services Representative, you will be the first point of contact for members seeking assistance with their health plan benefits, account status, and service-related inquiries. This is a high-impact role requiring empathy, attention to detail, and a commitment to delivering exceptional service. Key Responsibilities: -Respond to inbound calls and digital inquiries from Medicare and Medicaid members regarding benefits, claims, payments, and services. -Resolve member concerns with professionalism and empathy, ensuring first-contact resolution whenever possible. -Document all interactions accurately in the system according to compliance and procedural standards. -Collaborate with internal departments and external partners (e.g., medical groups, facilities) to resolve complex issues. -Meet or exceed performance metrics including call handling time, resolution rate, and customer satisfaction. -Participate in ongoing training and coaching sessions to maintain up-to-date knowledge of products and procedures.Additional Skills &amp; Qualificationso Must have a High School Diploma or GED o Must be flexible to work varied shifts ranging anywhere from 8 a.m. to 8 p.m., seven days a week. o Possess excellent listening skills/ability to analyze for resolution and be solution-oriented. o Must possess above-average verbal and written communication skills, proven soft skill abilities/proficiency, a strong attention to detail, and an interest in preventing errors. o Demonstrate critical thinking and decision-making abilities. o Must possess demonstrated competency in Windows (*Outlook, Word, Internet Explorer, Excel, and PowerPoint). o Ability to deliver ‘delightful’ customer service experiences and build customer satisfaction and loyalty. o Strike a positive and cooperative tone with both customers and coworkers. o Possess a positive attitude, is upbeat, outgoing, and confident. o Be self-reliant and dependable, ability to work independently and as a team. o Be patient, stress-tolerant, and show empathy. o Ability to thrive in a lively working environment and multi-task. o Ability to accept constructive feedback. o Possess ability and/or some experience in presentation capability to individuals, groups, and leadership audiences. o Ability to mentor peer group in best practice standards o Must be a team player, self-starter, and have demonstrated initiative. o Must be able to build and/or retain excellent customer relationships. o Must possess the ability to problem solve and resolve customer complaints. o Must possess the ability to upsell our products and our company, possess a sales aptitude, be passionate about our products and our customers. o Must possess basic reading, writing, and arithmetic skills (reading/math comprehension). o Must be able to do some travel. o Service-oriented, actively looking for ways to help people. o Meet quality, productivity, and behavior expectations.

Member Services Representative

DescriptionStarting Salary: $24.50 / hour and up Citizens Bankers are the face of the branch. They devote their time getting to know their customers and building lasting relationships by providing trusted advice.  What you'll doAre you outgoing? Do you get satisfaction out of helping others and offering sound advice? If you’re a “people person” who enjoys building positive relationships with customers, then this is the job for you! Using your strong communication and problem-solving skills — along with your broad range of financial knowledge — you’ll provide recommendations and assist customers with financial solutions, supporting spending, saving, borrowing and investing needs.  You’ll get to know customers’ personal financial goals and recommend tailored solutions to help achieve them — like planning for the future, buying a home or opening a new credit card. You’ll introduce customers to digital and mobile-first ways to handle banking transactions, like on our app or through our ATMs. You’ll collaborate with partners in Wealth Management, Mortgage and Business Banking to help customers with more complex financial needs. You’ll make outbound calls to acquire new customers and schedule financial checkup appointments, as you understand what might be a good fit for a customer now, may not be 6 months from now. All financial policies and procedures will be followed, including proper cash handling, state and local laws and regulations. What you'll get<ul><li style="margin-bottom:0in;tab-stops:list .5in;">Meaningful work & relationships – You’ll help customers with important financial decisions that impact their lives like building a business, buying a house, paying for school or helping them realize their long-term financial goals. Colleagues and leadership listen to your ideas and feedback.</li><li style="margin-bottom:0in;tab-stops:list .5in;">Commitment to community – Give back with 4 hours of paid time off annually for volunteering, separate from regular PTO, and have your donations to eligible 501(c)(3) organizations matched, up to $1,000 annually</li><li style="margin-bottom:0in;tab-stops:list .5in;">Career opportunities, reward, and upskilling – See your hard work rewarded with promotions and opportunities to grow your career through training, coaching, career planning and development resources that enable you to branch off in any direction your talents and interests take you.</li><li style="margin-bottom:0in;tab-stops:list .5in;">Exceptional benefits – Receive comprehensive health care coverage, including medical, dental and vision plans, a 401K with corporate match, tuition assistance, mental health and wellbeing programs, discounts on student loan refinancing, and more.</li></ul>Required Qualifications<ul><li style="margin-bottom:0in;tab-stops:list .5in;">High School degree or GED required</li><li style="margin-bottom:0in;tab-stops:list .5in;">2 years of sales and customer service experience, demonstrating an ability to meet or exceed goals</li><li style="margin-bottom:0in;tab-stops:list .5in;">Ability to effectively ask questions and identify needs to improve the customer relationship</li><li style="margin-bottom:0in;tab-stops:list .5in;">Proven success with building relationships, and recommending and referring products and services through in-person and phone interactions</li><li style="margin-bottom:0in;tab-stops:list .5in;">Demonstrated skills in using digital technology to support the delivery of business goals</li><li style="margin-bottom:0in;tab-stops:list .5in;">Aptitude to problem solve and provide solutions to customer issues</li><li style="margin-bottom:0in;tab-stops:list .5in;">Recognized ability to strengthen relationships with teammates, business partners and specialists through collaboration</li><li style="margin-bottom:0in;tab-stops:list .5in;">Self-motivated, confident and ability to multitask effectively</li><li style="margin-bottom:0in;tab-stops:list .5in;">Ability to work branch hours, which can include weekends and evenings</li><li style="margin-bottom:0in;tab-stops:list .5in;">Meet and comply with all requirements set forth in the SAFE Act, including, but not limited to successful completion of the pre-employment screening checks and obtaining a unique identifier from the NMLS.</li><li style="margin-bottom:0in;tab-stops:list .5in;">Qualified candidates must complete a video interview assessment after applying as the next step, to be completed within 7 days of receiving the link. How to prepare: Set aside 30-45 minutes for the self-guided assessment that includes games and questions. Find a quiet place to record and be camera-ready. You’ll need a smartphone, tablet, or desktop computer with your camera and microphone enabled. You’ll answer questions to share your skills and experience, and bring your personality to the interview. This step accelerates the interview process, moving qualified candidates to hiring manager interview fast.</li></ul>Preferred skills/experience<ul><li style="margin-bottom:0in;tab-stops:list .5in;">1 year cash handling experience </li></ul>Hours and Work Schedule<ul><li style="margin-bottom:0in;tab-stops:list .5in;">Hours per Week: 40</li><li style="margin-bottom:0in;tab-stops:list .5in;">Work Schedule: Varies with branch needs and may include weekends and evenings</li><li>Pay Transparency</li><li>The salary range for this position is $27.36 - $29.12 per hour, plus an opportunity to earn additional incentive earnings. Actual pay is based on various factors including but not limited to the work location, and relevant skills and experience. </li><li>We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens’ paid time off policy exceeds the mandatory, paid sick or paid time-away policy of every local and state jurisdiction in the United States. For an overview of our benefits, visit https://jobs.citizensbank.com/benefits.</li></ul>
 Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.
Equal Employment OpportunityCitizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.Why Work for UsAt Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth Background Check Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.

Citizens Banker

DescriptionStarting Salary: $19 / hour and up As a Citizens Teller - YOU make a real difference for our customers and the branch team. What you'll doYou’ll greet our customers in our lobbies. You’re comfortable enough with technology to demonstrate how to use our mobile app, or our ATMs, to complete simple transactions. You’ll create amazing experiences for our customers, looking for opportunities to help them achieve their financial goals by providing personalized advice and solutions that meet their needs, and connect them to our Bankers for the next step. Your knowledge of Citizens products and benefits will educate customers, and allow you to effectively respond to questions and/or concerns. All financial policies and procedures will be followed, including proper cash handling, state and local laws and regulations.What you'll get<ul><li>Meaningful work & relationships – Help customers with important financial decisions that impact their lives like building a business, buying a house, paying for school or helping them realize their long-term financial goals. Colleagues and leadership listen to your ideas and feedback.</li><li>Commitment to community – Give back with 4 hours of paid time off annually for volunteering, separate from regular PTO, and have your donations to eligible 501(c)(3) organizations matched, up to $1,000 annually.</li><li>Career opportunities, reward, and upskilling – See your hard work rewarded with promotions and opportunities to grow your career through training, coaching, career planning and development resources that enable you to branch off in any direction your talents and interests take you.</li><li>Exceptional benefits – Receive comprehensive health care coverage, including medical, dental and vision plans, a 401K with corporate match, tuition assistance, mental health and wellbeing programs, discounts on student loan refinancing, and more.</li></ul>Required Qualifications<ul><li>High School degree or GED </li><li>Minimum of 6 months experience processing transactions (cash and/or digital payments) </li><li>Minimum of 1 year demonstrated customer experience, recommending and referring products and services to customers</li><li>Strong listening and communication skills</li><li>Ability to effectively ask questions and identify needs to enhance and develop a long-term customer relationship</li><li>Ability to problem solve and provide solutions to customer issues</li><li>Customer-centric to deliver exceptional service</li><li>Comfortable with using digital technology to support the delivery of business goals</li><li>Ability to work branch hours, which can include weekends and evenings</li><li>Qualified candidates must complete a video interview assessment after applying as the next step, to be completed within 7 days of receiving the link. How to prepare: Set aside 30-45 minutes for the self-guided assessment that includes games and questions. Find a quiet place to record and be camera-ready. You’ll need a smartphone, tablet, or desktop computer with your camera and microphone enabled. You’ll answer questions to share your skills and experience, and bring your personality to the interview. This step accelerates the interview process, moving qualified candidates to hiring manager interview fast.</li></ul>Preferred Skills/Experience<ul><li>1 year of experience processing transactions (cash and/or digital payments) </li><li>Motivates others, like teammates, business partners, and specialists, through collaboration</li><li>Process-oriented, energetic, detail-oriented and ability to multitask effectively</li></ul>Hours & Work Schedule<ul><li>Hours per Week: 40</li><li>Work Schedule: Varies with branch needs and may include weekends and evenings</li></ul>
 Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.
Equal Employment OpportunityCitizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.Why Work for UsAt Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth Background Check Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.

Citizens Teller

DescriptionAt Citizens, we’re focused on relationship-building and delivering exceptional customer experiences through every interaction. By fostering deep and lasting relationships, we drive customer loyalty while advancing our strategic goals to acquire, retain, and grow the business. As a Branch Manager (BM), you will lead your team in exceeding customer expectations, nurturing relationships that drive long-term success.In this role, you’ll spearhead branch performance, sales growth, and an outstanding colleague and customer experience. By leveraging inspirational leadership, collaborative partnerships, and sound operational practices, you will create and sustain a strong customer-centric culture. As both a leader and coach, you’ll help your team achieve individual and collective performance and sales goals through innovative solutions that address customer needs and deliver product and service value.A successful BM thrives in a digital-first environment, showcasing the seamless accessibility of mobile and online banking platforms to customers. You’ll play a pivotal role in building a diverse talent pipeline, developing your colleagues to meet evolving business needs, and prioritizing their performance and growth. With a focus on continuous learning, you’ll implement coaching plans that inspire your team to achieve personal and branch-wide goals.To succeed, you must effectively communicate business priorities in a way that energizes and empowers your colleagues to execute with confidence. As the branches execution and outcomes owner, you’ll combine financial acumen with strategic insights to guide decision-making and deliver results. Leading by example, you will direct all colleague and sales activities to ensure key targets are not only met but exceeded.As a visible and engaged brand ambassador, you will connect with the local community to cultivate new customer relationships and deepen existing ones.Qualifications, Education, Certifications and/or Other Professional Credentials<ul><li>Required Qualifications<ul><li>High School diploma or equivalent required</li><li>Leadership experience, with proven ability to coach and develop to drive sales excellence, ensure the delivery of world-class customer service, and operational integrity in a high-volume branch environment</li><li>4 years sales management experience in Retail or Branch Banking environment</li><li>Successful record of managing objectives in meeting sales goals, deadlines and branch goals in a profit and loss environment</li><li>Drive an exceptional customer experience validated through customer satisfaction surveys</li><li>Maintain strong partnerships with community & civic organizations</li><li>Successful candidate must meet and comply with all requirements set forth in the SAFE Act, including, but not limited to successful completion of the required background checks and obtaining a unique identifier from the NMLS</li></ul></li><li>Preferred Qualifications<ul><li>Associate’s or Bachelor’s degree preferred</li><li>Retail banking</li><li>Talent sourcing & assessment</li></ul></li></ul>Hours and Work Schedule<ul><li>Hours per Week: 40</li><li>Work Schedule: Varies with branch needs and may include weekends and evenings</li></ul>Pay TransparencyThe salary range for this position is $69,992.00 - $104,988,00 per year, plus an opportunity to earn additional incentive earnings. Actual pay is based on various factors including but not limited to the work location, and relevant skills and experience. We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens’ paid time off policy exceeds the mandatory, paid sick or paid time-away policy of every local and state jurisdiction in the United States. For an overview of our benefits, visit https://jobs.citizensbank.com/benefits. 
 Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.
Equal Employment OpportunityCitizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.Why Work for UsAt Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth Background Check Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.

Citizens Branch Manager

DescriptionStarting Salary: $19 / hour and up As a Citizens Teller - YOU make a real difference for our customers and the branch team. What you'll doYou’ll greet our customers in our lobbies. You’re comfortable enough with technology to demonstrate how to use our mobile app, or our ATMs, to complete simple transactions. You’ll create amazing experiences for our customers, looking for opportunities to help them achieve their financial goals by providing personalized advice and solutions that meet their needs, and connect them to our Bankers for the next step. Your knowledge of Citizens products and benefits will educate customers, and allow you to effectively respond to questions and/or concerns. All financial policies and procedures will be followed, including proper cash handling, state and local laws and regulations.What you'll get<ul><li>Meaningful work & relationships – Help customers with important financial decisions that impact their lives like building a business, buying a house, paying for school or helping them realize their long-term financial goals. Colleagues and leadership listen to your ideas and feedback.</li><li>Commitment to community – Give back with 4 hours of paid time off annually for volunteering, separate from regular PTO, and have your donations to eligible 501(c)(3) organizations matched, up to $1,000 annually.</li><li>Career opportunities, reward, and upskilling – See your hard work rewarded with promotions and opportunities to grow your career through training, coaching, career planning and development resources that enable you to branch off in any direction your talents and interests take you.</li><li>Exceptional benefits – Receive comprehensive health care coverage, including medical, dental and vision plans, a 401K with corporate match, tuition assistance, mental health and wellbeing programs, discounts on student loan refinancing, and more.</li></ul>Required Qualifications<ul><li>High School degree or GED </li><li>Minimum of 6 months experience processing transactions (cash and/or digital payments) </li><li>Minimum of 1 year demonstrated customer experience, recommending and referring products and services to customers</li><li>Strong listening and communication skills</li><li>Ability to effectively ask questions and identify needs to enhance and develop a long-term customer relationship</li><li>Ability to problem solve and provide solutions to customer issues</li><li>Customer-centric to deliver exceptional service</li><li>Comfortable with using digital technology to support the delivery of business goals</li><li>Ability to work branch hours, which can include weekends and evenings</li><li>Qualified candidates must complete a video interview assessment after applying as the next step, to be completed within 7 days of receiving the link. How to prepare: Set aside 30-45 minutes for the self-guided assessment that includes games and questions. Find a quiet place to record and be camera-ready. You’ll need a smartphone, tablet, or desktop computer with your camera and microphone enabled. You’ll answer questions to share your skills and experience, and bring your personality to the interview. This step accelerates the interview process, moving qualified candidates to hiring manager interview fast.</li></ul>Preferred Skills/Experience<ul><li>1 year of experience processing transactions (cash and/or digital payments) </li><li>Motivates others, like teammates, business partners, and specialists, through collaboration</li><li>Process-oriented, energetic, detail-oriented and ability to multitask effectively</li></ul>Hours & Work Schedule<ul><li>Hours per Week: 40</li><li>Work Schedule: Varies with branch needs and may include weekends and evenings</li><li>Pay Transparency</li><li>The salary range for this position is $23.14 - $25.82 per hour. Actual pay is based on various factors including but not limited to the work location, and relevant skills and experience. </li><li>We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens’ paid time off policy exceeds the mandatory, paid sick or paid time-away policy of every local and state jurisdiction in the United States. For an overview of our benefits, visit https://jobs.citizensbank.com/benefits.</li></ul>
 Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.
Equal Employment OpportunityCitizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.Why Work for UsAt Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth Background Check Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.

DescriptionStarting Salary: $24.50 / hour and up Citizens Bankers are the face of the branch. They devote their time getting to know their customers and building lasting relationships by providing trusted advice.  What you'll doAre you outgoing? Do you get satisfaction out of helping others and offering sound advice? If you’re a “people person” who enjoys building positive relationships with customers, then this is the job for you! Using your strong communication and problem-solving skills — along with your broad range of financial knowledge — you’ll provide recommendations and assist customers with financial solutions, supporting spending, saving, borrowing and investing needs.  You’ll get to know customers’ personal financial goals and recommend tailored solutions to help achieve them — like planning for the future, buying a home or opening a new credit card. You’ll introduce customers to digital and mobile-first ways to handle banking transactions, like on our app or through our ATMs. You’ll collaborate with partners in Wealth Management, Mortgage and Business Banking to help customers with more complex financial needs. You’ll make outbound calls to acquire new customers and schedule financial checkup appointments, as you understand what might be a good fit for a customer now, may not be 6 months from now. All financial policies and procedures will be followed, including proper cash handling, state and local laws and regulations. What you'll get<ul><li style="margin-bottom:0in;tab-stops:list .5in;">Meaningful work & relationships – You’ll help customers with important financial decisions that impact their lives like building a business, buying a house, paying for school or helping them realize their long-term financial goals. Colleagues and leadership listen to your ideas and feedback.</li><li style="margin-bottom:0in;tab-stops:list .5in;">Commitment to community – Give back with 4 hours of paid time off annually for volunteering, separate from regular PTO, and have your donations to eligible 501(c)(3) organizations matched, up to $1,000 annually</li><li style="margin-bottom:0in;tab-stops:list .5in;">Career opportunities, reward, and upskilling – See your hard work rewarded with promotions and opportunities to grow your career through training, coaching, career planning and development resources that enable you to branch off in any direction your talents and interests take you.</li><li style="margin-bottom:0in;tab-stops:list .5in;">Exceptional benefits – Receive comprehensive health care coverage, including medical, dental and vision plans, a 401K with corporate match, tuition assistance, mental health and wellbeing programs, discounts on student loan refinancing, and more.</li></ul>Required Qualifications<ul><li style="margin-bottom:0in;tab-stops:list .5in;">High School degree or GED required</li><li style="margin-bottom:0in;tab-stops:list .5in;">2 years of sales and customer service experience, demonstrating an ability to meet or exceed goals</li><li style="margin-bottom:0in;tab-stops:list .5in;">Ability to effectively ask questions and identify needs to improve the customer relationship</li><li style="margin-bottom:0in;tab-stops:list .5in;">Proven success with building relationships, and recommending and referring products and services through in-person and phone interactions</li><li style="margin-bottom:0in;tab-stops:list .5in;">Demonstrated skills in using digital technology to support the delivery of business goals</li><li style="margin-bottom:0in;tab-stops:list .5in;">Aptitude to problem solve and provide solutions to customer issues</li><li style="margin-bottom:0in;tab-stops:list .5in;">Recognized ability to strengthen relationships with teammates, business partners and specialists through collaboration</li><li style="margin-bottom:0in;tab-stops:list .5in;">Self-motivated, confident and ability to multitask effectively</li><li style="margin-bottom:0in;tab-stops:list .5in;">Ability to work branch hours, which can include weekends and evenings</li><li style="margin-bottom:0in;tab-stops:list .5in;">Meet and comply with all requirements set forth in the SAFE Act, including, but not limited to successful completion of the pre-employment screening checks and obtaining a unique identifier from the NMLS.</li><li style="margin-bottom:0in;tab-stops:list .5in;">Qualified candidates must complete a video interview assessment after applying as the next step, to be completed within 7 days of receiving the link. How to prepare: Set aside 30-45 minutes for the self-guided assessment that includes games and questions. Find a quiet place to record and be camera-ready. You’ll need a smartphone, tablet, or desktop computer with your camera and microphone enabled. You’ll answer questions to share your skills and experience, and bring your personality to the interview. This step accelerates the interview process, moving qualified candidates to hiring manager interview fast.</li></ul>Preferred skills/experience<ul><li style="margin-bottom:0in;tab-stops:list .5in;">1 year cash handling experience </li></ul>Hours and Work Schedule<ul><li style="margin-bottom:0in;tab-stops:list .5in;">Hours per Week: 40</li><li style="margin-bottom:0in;tab-stops:list .5in;">Work Schedule: Varies with branch needs and may include weekends and evenings</li><li>Pay Transparency</li><li>The salary range for this position is $27.36 - $29.12 per hour, plus an opportunity to earn additional incentive earnings.  Actual pay is based on various factors including but not limited to the work location, and relevant skills and experience. </li><li>We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens’ paid time off policy exceeds the mandatory, paid sick or paid time-away policy of every local and state jurisdiction in the United States. For an overview of our benefits, visit https://jobs.citizensbank.com/benefits.</li></ul>
 Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.
Equal Employment OpportunityCitizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.Why Work for UsAt Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth Background Check Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.

Citizens Teller - Bilingual - Spanish Required

DescriptionStarting Salary: $19 / hour and up As a Citizens Teller - YOU make a real difference for our customers and the branch team. What you'll doYou’ll greet our customers in our lobbies. You’re comfortable enough with technology to demonstrate how to use our mobile app, or our ATMs, to complete simple transactions. You’ll create amazing experiences for our customers, looking for opportunities to help them achieve their financial goals by providing personalized advice and solutions that meet their needs, and connect them to our Bankers for the next step. Your knowledge of Citizens products and benefits will educate customers, and allow you to effectively respond to questions and/or concerns. All financial policies and procedures will be followed, including proper cash handling, state and local laws and regulations.What you'll get<ul><li>Meaningful work & relationships – Help customers with important financial decisions that impact their lives like building a business, buying a house, paying for school or helping them realize their long-term financial goals. Colleagues and leadership listen to your ideas and feedback.</li><li>Commitment to community – Give back with 4 hours of paid time off annually for volunteering, separate from regular PTO, and have your donations to eligible 501(c)(3) organizations matched, up to $1,000 annually.</li><li>Career opportunities, reward, and upskilling – See your hard work rewarded with promotions and opportunities to grow your career through training, coaching, career planning and development resources that enable you to branch off in any direction your talents and interests take you.</li><li>Exceptional benefits – Receive comprehensive health care coverage, including medical, dental and vision plans, a 401K with corporate match, tuition assistance, mental health and wellbeing programs, discounts on student loan refinancing, and more.</li></ul>Required Qualifications<ul><li>High School degree or GED </li><li>Minimum of 6 months experience processing transactions (cash and/or digital payments) </li><li>Minimum of 1 year demonstrated customer experience, recommending and referring products and services to customers</li><li>Strong listening and communication skills</li><li>Ability to effectively ask questions and identify needs to enhance and develop a long-term customer relationship</li><li>Ability to problem solve and provide solutions to customer issues</li><li>Customer-centric to deliver exceptional service</li><li>Comfortable with using digital technology to support the delivery of business goals</li><li>Ability to work branch hours, which can include weekends and evenings</li><li>Qualified candidates must complete a video interview assessment after applying as the next step, to be completed within 7 days of receiving the link. How to prepare: Set aside 30-45 minutes for the self-guided assessment that includes games and questions. Find a quiet place to record and be camera-ready. You’ll need a smartphone, tablet, or desktop computer with your camera and microphone enabled. You’ll answer questions to share your skills and experience, and bring your personality to the interview. This step accelerates the interview process, moving qualified candidates to hiring manager interview fast.</li></ul>Preferred Skills/Experience<ul><li>1 year of experience processing transactions (cash and/or digital payments) </li><li>Motivates others, like teammates, business partners, and specialists, through collaboration</li><li>Process-oriented, energetic, detail-oriented and ability to multitask effectively</li></ul>Hours & Work Schedule<ul><li>Hours per Week: 20</li><li>Work Schedule: Varies with branch needs and may include weekends and evenings</li></ul>
 Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.
Equal Employment OpportunityCitizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.Why Work for UsAt Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth Background Check Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.

Citizens Teller- Part Time

Citizens Teller - InStore

DescriptionStarting Salary: $24.50 / hour and up Citizens Bankers are the face of the branch. They devote their time getting to know their customers and building lasting relationships by providing trusted advice.  What you'll doAre you outgoing? Do you get satisfaction out of helping others and offering sound advice? If you’re a “people person” who enjoys building positive relationships with customers, then this is the job for you! Using your strong communication and problem-solving skills — along with your broad range of financial knowledge — you’ll provide recommendations and assist customers with financial solutions, supporting spending, saving, borrowing and investing needs.  You’ll get to know customers’ personal financial goals and recommend tailored solutions to help achieve them — like planning for the future, buying a home or opening a new credit card. You’ll introduce customers to digital and mobile-first ways to handle banking transactions, like on our app or through our ATMs. You’ll collaborate with partners in Wealth Management, Mortgage and Business Banking to help customers with more complex financial needs. You’ll make outbound calls to acquire new customers and schedule financial checkup appointments, as you understand what might be a good fit for a customer now, may not be 6 months from now. All financial policies and procedures will be followed, including proper cash handling, state and local laws and regulations. What you'll get<ul><li style="margin-bottom:0in;tab-stops:list .5in;">Meaningful work & relationships – You’ll help customers with important financial decisions that impact their lives like building a business, buying a house, paying for school or helping them realize their long-term financial goals. Colleagues and leadership listen to your ideas and feedback.</li><li style="margin-bottom:0in;tab-stops:list .5in;">Commitment to community – Give back with 4 hours of paid time off annually for volunteering, separate from regular PTO, and have your donations to eligible 501(c)(3) organizations matched, up to $1,000 annually</li><li style="margin-bottom:0in;tab-stops:list .5in;">Career opportunities, reward, and upskilling – See your hard work rewarded with promotions and opportunities to grow your career through training, coaching, career planning and development resources that enable you to branch off in any direction your talents and interests take you.</li><li style="margin-bottom:0in;tab-stops:list .5in;">Exceptional benefits – Receive comprehensive health care coverage, including medical, dental and vision plans, a 401K with corporate match, tuition assistance, mental health and wellbeing programs, discounts on student loan refinancing, and more.</li></ul>Required Qualifications<ul><li style="margin-bottom:0in;tab-stops:list .5in;">High School degree or GED required</li><li style="margin-bottom:0in;tab-stops:list .5in;">2 years of sales and customer service experience, demonstrating an ability to meet or exceed goals</li><li style="margin-bottom:0in;tab-stops:list .5in;">Ability to effectively ask questions and identify needs to improve the customer relationship</li><li style="margin-bottom:0in;tab-stops:list .5in;">Proven success with building relationships, and recommending and referring products and services through in-person and phone interactions</li><li style="margin-bottom:0in;tab-stops:list .5in;">Demonstrated skills in using digital technology to support the delivery of business goals</li><li style="margin-bottom:0in;tab-stops:list .5in;">Aptitude to problem solve and provide solutions to customer issues</li><li style="margin-bottom:0in;tab-stops:list .5in;">Recognized ability to strengthen relationships with teammates, business partners and specialists through collaboration</li><li style="margin-bottom:0in;tab-stops:list .5in;">Self-motivated, confident and ability to multitask effectively</li><li style="margin-bottom:0in;tab-stops:list .5in;">Ability to work branch hours, which can include weekends and evenings</li><li style="margin-bottom:0in;tab-stops:list .5in;">Meet and comply with all requirements set forth in the SAFE Act, including, but not limited to successful completion of the pre-employment screening checks and obtaining a unique identifier from the NMLS.</li><li style="margin-bottom:0in;tab-stops:list .5in;">Qualified candidates must complete a video interview assessment after applying as the next step, to be completed within 7 days of receiving the link. How to prepare: Set aside 30-45 minutes for the self-guided assessment that includes games and questions. Find a quiet place to record and be camera-ready. You’ll need a smartphone, tablet, or desktop computer with your camera and microphone enabled. You’ll answer questions to share your skills and experience, and bring your personality to the interview. This step accelerates the interview process, moving qualified candidates to hiring manager interview fast.</li></ul>Preferred skills/experience<ul><li style="margin-bottom:0in;tab-stops:list .5in;">1 year cash handling experience </li></ul>Hours and Work Schedule<ul><li style="margin-bottom:0in;tab-stops:list .5in;">Hours per Week: 40</li><li style="margin-bottom:0in;tab-stops:list .5in;">Work Schedule: Varies with branch needs and may include weekends and evenings</li></ul>Pay Transparency ​The salary range for this position is $24.50- $26.47 per hour. Actual pay is based on various factors including but not limited to the work location, and relevant skills and experience.   ​We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens’ paid time off policy exceeds the mandatory, paid sick or paid time-away policy of every local and state jurisdiction in the United States. For an overview of our benefits, visit  https://jobs.citizensbank.com/benefits.
 Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.
Equal Employment OpportunityCitizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.Why Work for UsAt Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth Background Check Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.

DescriptionStarting Salary: $19 / hour and up As a Citizens Teller - YOU make a real difference for our customers and the branch team. What you'll doYou’ll greet our customers in our lobbies. You’re comfortable enough with technology to demonstrate how to use our mobile app, or our ATMs, to complete simple transactions. You’ll create amazing experiences for our customers, looking for opportunities to help them achieve their financial goals by providing personalized advice and solutions that meet their needs, and connect them to our Bankers for the next step. Your knowledge of Citizens products and benefits will educate customers, and allow you to effectively respond to questions and/or concerns. All financial policies and procedures will be followed, including proper cash handling, state and local laws and regulations.What you'll get<ul><li>Meaningful work & relationships – Help customers with important financial decisions that impact their lives like building a business, buying a house, paying for school or helping them realize their long-term financial goals. Colleagues and leadership listen to your ideas and feedback.</li><li>Commitment to community – Give back with 4 hours of paid time off annually for volunteering, separate from regular PTO, and have your donations to eligible 501(c)(3) organizations matched, up to $1,000 annually.</li><li>Career opportunities, reward, and upskilling – See your hard work rewarded with promotions and opportunities to grow your career through training, coaching, career planning and development resources that enable you to branch off in any direction your talents and interests take you.</li><li>Exceptional benefits – Receive comprehensive health care coverage, including medical, dental and vision plans, a 401K with corporate match, tuition assistance, mental health and wellbeing programs, discounts on student loan refinancing, and more.</li></ul>Required Qualifications<ul><li>High School degree or GED </li><li>Minimum of 6 months experience processing transactions (cash and/or digital payments) </li><li>Minimum of 1 year demonstrated customer experience, recommending and referring products and services to customers</li><li>Strong listening and communication skills</li><li>Ability to effectively ask questions and identify needs to enhance and develop a long-term customer relationship</li><li>Ability to problem solve and provide solutions to customer issues</li><li>Customer-centric to deliver exceptional service</li><li>Comfortable with using digital technology to support the delivery of business goals</li><li>Ability to work branch hours, which can include weekends and evenings</li><li>Qualified candidates must complete a video interview assessment after applying as the next step, to be completed within 7 days of receiving the link. How to prepare: Set aside 30-45 minutes for the self-guided assessment that includes games and questions. Find a quiet place to record and be camera-ready. You’ll need a smartphone, tablet, or desktop computer with your camera and microphone enabled. You’ll answer questions to share your skills and experience, and bring your personality to the interview. This step accelerates the interview process, moving qualified candidates to hiring manager interview fast.</li></ul>Preferred Skills/Experience<ul><li>1 year of experience processing transactions (cash and/or digital payments) </li><li>Motivates others, like teammates, business partners, and specialists, through collaboration</li><li>Process-oriented, energetic, detail-oriented and ability to multitask effectively</li></ul>Hours & Work Schedule<ul><li>Hours per Week: 30</li><li>Work Schedule: Varies with branch needs and may include weekends and evenings</li></ul>
 Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.
Equal Employment OpportunityCitizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.Why Work for UsAt Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth Background Check Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.

Citizens Teller - Spanish Speaking Preferred

DescriptionJoin a team where innovation meets impact. As a Senior Data Scientist, you will help drive the bank’s adoption of Generative AI by leveraging Large Language Models (LLMs) to solve business problems, enhance customer experiences, and streamline internal operations. This role is ideal for someone with strong coding skills and experience in Natural Language Processing (NLP), who is excited to explore and apply emerging AI technologies in a practical, responsible, and scalable way.<hr>Key Responsibilities<ul style="list-style-type:disc;"><li style="color:black;line-height:15.0pt;tab-stops:list .5in;">Apply LLMs and other Generative AI tools to solve real-world problems across the bank, including summarization, classification, information extraction, and conversational AI.</li><li style="color:black;line-height:15.0pt;tab-stops:list .5in;">Source, clean, and prepare structured and unstructured data for model input and evaluation.</li><li style="color:black;line-height:15.0pt;tab-stops:list .5in;">Conduct exploratory data analysis and apply statistical techniques to support model evaluation and refinement.</li><li style="color:black;line-height:15.0pt;tab-stops:list .5in;">Collaborate with cross-functional teams including risk, compliance, and model validation to ensure responsible AI usage.</li><li style="color:black;line-height:15.0pt;tab-stops:list .5in;">Stay current with advancements in Generative AI and NLP, and assess their applicability to banking use cases.</li><li style="color:black;line-height:15.0pt;tab-stops:list .5in;">Document methodologies, findings, and model usage clearly for both technical and non-technical audiences.</li></ul><hr>Qualifications<ul style="list-style-type:disc;"><li style="color:black;line-height:15.0pt;tab-stops:list .5in;">Required:<ul style="list-style-type:circle;"><li style="color:black;line-height:15.0pt;tab-stops:list 1.0in;">4+ years of experience in data science, analytics, or applied machine learning.</li><li style="color:black;line-height:15.0pt;tab-stops:list 1.0in;">Strong proficiency in Python and experience working in notebook environments.</li><li style="color:black;line-height:15.0pt;tab-stops:list 1.0in;">Experience with NLP techniques and libraries (e.g., spaCy, NLTK, Hugging Face).</li><li style="color:black;line-height:15.0pt;tab-stops:list 1.0in;">Demonstrated ability to work with unstructured text data and apply text processing techniques.</li><li style="color:black;line-height:15.0pt;tab-stops:list 1.0in;">Experience sourcing and preparing data from various systems and formats.</li><li style="color:black;line-height:15.0pt;tab-stops:list 1.0in;">Strong communication and collaboration skills, including technical writing and stakeholder engagement.</li></ul></li><li style="color:black;line-height:15.0pt;tab-stops:list .5in;">Preferred:<ul style="list-style-type:circle;"><li style="color:black;line-height:15.0pt;tab-stops:list 1.0in;">Exposure to Generative AI tools and pre-trained LLMs (e.g., GPT, Claude, Gemini).</li><li style="color:black;line-height:15.0pt;tab-stops:list 1.0in;">Experience with creating robust orchestration plans to solve business problems.</li><li style="color:black;line-height:15.0pt;tab-stops:list 1.0in;">Exposure to creating agentic workflows and systems.</li><li style="color:black;line-height:15.0pt;tab-stops:list 1.0in;">Experience working with model validation teams or regulators.</li><li style="color:black;line-height:15.0pt;tab-stops:list 1.0in;">Familiarity with prompt engineering and evaluation of LLM outputs.</li></ul></li></ul><hr>Education<ul style="list-style-type:disc;"><li style="color:black;line-height:15.0pt;tab-stops:list .5in;">Required: Master’s Degree in Computer Science, Mathematics, Statistics, or a related field.<ul><li>Experience interacting with model validation teams and regulators.</li></ul></li></ul>Education<ul><li>Required: Master’s or Ph.D. in Computer Science, Mathematics, Statistics, or a related field.</li></ul>Hours & Work Schedule<ul><li>Hours per Week: 40</li><li>Work Schedule: Monday - Friday</li><li>Hybrid: 4 days onsite at a Citizens Corporate Office, 1 day remote</li></ul>#LI-Citizens1
 Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.
Equal Employment OpportunityCitizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.Why Work for UsAt Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth Background Check Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.

Sr Data Scientist- Generative AI

DescriptionJoin a team where innovation meets impact. As a Senior Data Scientist, you will help drive the bank’s adoption of Generative AI by leveraging Large Language Models (LLMs) to solve business problems, enhance customer experiences, and streamline internal operations. This role is ideal for someone with strong coding skills and experience in Natural Language Processing (NLP), who is excited to explore and apply emerging AI technologies in a practical, responsible, and scalable way.<hr>Key Responsibilities<ul style="list-style-type:disc;"><li style="color:black;line-height:15.0pt;tab-stops:list .5in;">Apply LLMs and other Generative AI tools to solve real-world problems across the bank, including summarization, classification, information extraction, and conversational AI.</li><li style="color:black;line-height:15.0pt;tab-stops:list .5in;">Source, clean, and prepare structured and unstructured data for model input and evaluation.</li><li style="color:black;line-height:15.0pt;tab-stops:list .5in;">Conduct exploratory data analysis and apply statistical techniques to support model evaluation and refinement.</li><li style="color:black;line-height:15.0pt;tab-stops:list .5in;">Collaborate with cross-functional teams including risk, compliance, and model validation to ensure responsible AI usage.</li><li style="color:black;line-height:15.0pt;tab-stops:list .5in;">Stay current with advancements in Generative AI and NLP, and assess their applicability to banking use cases.</li><li style="color:black;line-height:15.0pt;tab-stops:list .5in;">Document methodologies, findings, and model usage clearly for both technical and non-technical audiences.</li></ul><hr>Qualifications<ul style="list-style-type:disc;"><li style="color:black;line-height:15.0pt;tab-stops:list .5in;">Required:<ul style="list-style-type:circle;"><li style="color:black;line-height:15.0pt;tab-stops:list 1.0in;">4+ years of experience in data science, analytics, or applied machine learning.</li><li style="color:black;line-height:15.0pt;tab-stops:list 1.0in;">Strong proficiency in Python and experience working in notebook environments.</li><li style="color:black;line-height:15.0pt;tab-stops:list 1.0in;">Experience with NLP techniques and libraries (e.g., spaCy, NLTK, Hugging Face).</li><li style="color:black;line-height:15.0pt;tab-stops:list 1.0in;">Demonstrated ability to work with unstructured text data and apply text processing techniques.</li><li style="color:black;line-height:15.0pt;tab-stops:list 1.0in;">Experience sourcing and preparing data from various systems and formats.</li><li style="color:black;line-height:15.0pt;tab-stops:list 1.0in;">Strong communication and collaboration skills, including technical writing and stakeholder engagement.</li></ul></li><li style="color:black;line-height:15.0pt;tab-stops:list .5in;">Preferred:<ul style="list-style-type:circle;"><li style="color:black;line-height:15.0pt;tab-stops:list 1.0in;">Exposure to Generative AI tools and pre-trained LLMs (e.g., GPT, Claude, Gemini).</li><li style="color:black;line-height:15.0pt;tab-stops:list 1.0in;">Experience with creating robust orchestration plans to solve business problems.</li><li style="color:black;line-height:15.0pt;tab-stops:list 1.0in;">Exposure to creating agentic workflows and systems.</li><li style="color:black;line-height:15.0pt;tab-stops:list 1.0in;">Experience working with model validation teams or regulators.</li><li style="color:black;line-height:15.0pt;tab-stops:list 1.0in;">Familiarity with prompt engineering and evaluation of LLM outputs.</li></ul></li></ul><hr>Education<ul style="list-style-type:disc;"><li style="color:black;line-height:15.0pt;tab-stops:list .5in;">Required: Master’s Degree in Computer Science, Mathematics, Statistics, or a related field.</li></ul>Hours & Work Schedule<ul><li>Hours per Week: 40</li><li>Work Schedule: Monday - Friday</li><li>Hybrid: 4 days on site from a Citizens corporate office, 1 day remote</li></ul>#LI-Citizens1
 Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.
Equal Employment OpportunityCitizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.Why Work for UsAt Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth Background Check Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.

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