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- Server/Network/rPDU device rack, stack and cable incl. Cable Management - Rack/MOR Cabling - General supervised Deployment support - Decommission IT equipment (server and network under MSFT supervision), DBD removal only (does not perform any scanning) - Physical audits of datacenter assets - Basic Server (Discrete/Rack-based) repair following documented procedures - Physically assist in moving and racking equipment - Maintain data center facilities removing debris and empty boxes once no longer needed - Hard drive shredding - Moving Locked DBD Bins to shred area - Audit and inventory management support &amp; spine clean up - Physical audit of drinks/stationary on campus and reorder as necessary through CBRE/Staples - Perform rack movementAdditional Skills &amp; QualificationsMust be willing to get their hands dirty when the time calls for it, working a pallet jack, running cables in the data center, inventory of devices/equipment. This isn't a strictly technical role.

public

Data Center Technician

Responsibilities: • Will be handling about 35-45 inbound calls per day, sometimes more and sometimes less, depending on how long each call lasts, average is about 11-14 minutes per call. • This person will be responsible for handling inbound calls pertaining to insurance servicing questions. • Will receive questions from borrowers, insurance agents and financial institutions. • The insurance questions will pertain to home owners insurance and will be from borrowers, insurance agents and financial institutions. • Majority of calls will be in regards to payment and/or coverage questions. • The CSR must be able to multi-task between various systems to research and document the phone calls. • The CSR has to respond quickly and accurately ensuring that both our internal and external standards are being met on a consistent basis. • Problem solving and problem resolutions skills are required as well as the ability to handle all calls in a professional manner. MUST HAVE: • At least 1 year of RECENT customer service experience (call center experience is preferred, but will consider candidates with front desk/admin experience - NOT just retail or food service) • Efficient in using a windows PC computer and navigating their software system (super easy to learn) • typing: at least 35 WPM • Good verbal and written communication skills (will be on the phone all day and be required to follow up via email in some instances) • internet connection - will be required to train remote and work remote. • Reliable transportation NICE TO HAVE: • 2+ years of call center experience • Insurance or mortgage background

Customer Service Representative

Job DescriptionPosition Overview: As a Member Services Representative, you will be the first point of contact for members seeking assistance with their health plan benefits, account status, and service-related inquiries. This is a high-impact role requiring empathy, attention to detail, and a commitment to delivering exceptional service. Key Responsibilities: -Respond to inbound calls and digital inquiries from Medicare and Medicaid members regarding benefits, claims, payments, and services. -Resolve member concerns with professionalism and empathy, ensuring first-contact resolution whenever possible. -Document all interactions accurately in the system according to compliance and procedural standards. -Collaborate with internal departments and external partners (e.g., medical groups, facilities) to resolve complex issues. -Meet or exceed performance metrics including call handling time, resolution rate, and customer satisfaction. -Participate in ongoing training and coaching sessions to maintain up-to-date knowledge of products and procedures.Additional Skills &amp; Qualificationso Must have a High School Diploma or GED o Must be flexible to work varied shifts ranging anywhere from 8 a.m. to 8 p.m., seven days a week. o Possess excellent listening skills/ability to analyze for resolution and be solution-oriented. o Must possess above-average verbal and written communication skills, proven soft skill abilities/proficiency, a strong attention to detail, and an interest in preventing errors. o Demonstrate critical thinking and decision-making abilities. o Must possess demonstrated competency in Windows (*Outlook, Word, Internet Explorer, Excel, and PowerPoint). o Ability to deliver ‘delightful’ customer service experiences and build customer satisfaction and loyalty. o Strike a positive and cooperative tone with both customers and coworkers. o Possess a positive attitude, is upbeat, outgoing, and confident. o Be self-reliant and dependable, ability to work independently and as a team. o Be patient, stress-tolerant, and show empathy. o Ability to thrive in a lively working environment and multi-task. o Ability to accept constructive feedback. o Possess ability and/or some experience in presentation capability to individuals, groups, and leadership audiences. o Ability to mentor peer group in best practice standards o Must be a team player, self-starter, and have demonstrated initiative. o Must be able to build and/or retain excellent customer relationships. o Must possess the ability to problem solve and resolve customer complaints. o Must possess the ability to upsell our products and our company, possess a sales aptitude, be passionate about our products and our customers. o Must possess basic reading, writing, and arithmetic skills (reading/math comprehension). o Must be able to do some travel. o Service-oriented, actively looking for ways to help people. o Meet quality, productivity, and behavior expectations.

Member Services Representative

<div>
Delivery Driver
 
The salary range for this role is $18.00 to $18.75 per hour.* 
 
Delivery Drivers Keep Aaron’s Moving 
This isn’t some tedious desk job. On our team, you’ll be inside, outside, driving, installing, showing customers how to use merchandise and much more. And since this position is store-based, you’ll be asked to support the store by assisting with moving, installing, and picking up merchandise. Every day will be different, but you’ll connect with lots of good people in our community along the way. 
 
</div>
<div>
Your Career Starts Here
With Aaron’s, being a Delivery Driver can be the first step on a great career journey. Here’s one possible path with us:
Delivery Driver >Customer Accounts Advisor >Sales Manager >Customer Accounts Manager >General Manager
 
The Details
What You Need:                                                          
</div>
• Solid communication skills                                           
• Working knowledge of electronics                                
• Desire to help customers                                             
            
What You’ll Do:
<ul style="margin-bottom: 0; margin-top: 0;">
<li style="margin: 0; font-size: 12pt; font-family: Calibri, sans-serif;">Load, secure and protect merchandise</li>
<li style="margin: 0; font-size: 12pt; font-family: Calibri, sans-serif;">Offload, install and demonstrate merchandise</li>
<li style="margin: 0; font-size: 12pt; font-family: Calibri, sans-serif;">Safely operate delivery vehicle</li>
<li style="margin: 0; font-size: 12pt; font-family: Calibri, sans-serif;">Assist in store when needed</li>
</ul>
 
Additional Requirements:
<ul style="margin-bottom: 0; margin-top: 0;">
<li style="margin: 0; font-size: 12pt; font-family: Calibri, sans-serif;">Age: 21 (18 in Canada)</li>
<li style="margin: 0; font-size: 12pt; font-family: Calibri, sans-serif;">HS diploma or equivalent preferred</li>
<li style="margin: 0; font-size: 12pt; font-family: Calibri, sans-serif;">Must meet DOT requirements for certification (U.S.)</li>
<li style="margin: 0; font-size: 12pt; font-family: Calibri, sans-serif;">Able to perform physical job including lifting up to 50 lbs. without help and 300 lbs. with a dolly (don’t worry, we’ll train you and give you the tools to do it safely)</li>
<li style="margin: 0; font-size: 12pt; font-family: Calibri, sans-serif;">Able to work in all outdoor weather, including rain or summer sun</li>
<li style="margin: 0; font-size: 12pt; font-family: Calibri, sans-serif;">A valid driver’s license is required, but not a CDL</li>
<li style="margin: 0; font-size: 12pt; font-family: Calibri, sans-serif;">No overnight travel</li>
</ul>
<div style="margin: 0; padding: 0; user-select: text; clear: both; cursor: text; overflow: visible; direction: ltr; color: rgba(0, 0, 0, 1); font-family: 'Segoe UI', 'Segoe UI Web', Arial, Verdana, sans-serif; font-size: 12px; white-space: normal; background-color: rgba(255, 255, 255, 1);">
 
Aaron’s Total Rewards
</div>
<div style="margin: 0; padding: 0; user-select: text; clear: both; cursor: text; overflow: visible; direction: ltr; color: rgba(0, 0, 0, 1); font-family: 'Segoe UI', 'Segoe UI Web', Arial, Verdana, sans-serif; font-size: 12px; white-space: normal; background-color: rgba(255, 255, 255, 1);">
Our team members are our greatest asset. As an expression of our appreciation, Aaron’s is proud to offer outstanding career training, competitive performance incentives, excellent advancement opportunities, and a distinctive benefits package which includes**: 
</div>
<div style="margin: 0; padding: 0; user-select: text; color: rgba(0, 0, 0, 1); font-family: 'Segoe UI', 'Segoe UI Web', Arial, Verdana, sans-serif; font-size: 12px; white-space: normal; background-color: rgba(255, 255, 255, 1);">
<ul>
<li style="font-size: 10pt;">Paid time off, including vacation days, sick days, and holidays  </li>
</ul>
</div>
<div style="margin: 0; padding: 0; user-select: text; color: rgba(0, 0, 0, 1); font-family: 'Segoe UI', 'Segoe UI Web', Arial, Verdana, sans-serif; font-size: 12px; white-space: normal; background-color: rgba(255, 255, 255, 1);">
<ul>
<li style="user-select: text; overflow-wrap: break-word; white-space: pre-wrap; vertical-align: baseline; font-kerning: none; color: rgba(0, 0, 0, 1); text-align: left; font-size: 10pt;">Medical, dental and vision insurance  </li>
</ul>
</div>
<div style="margin: 0; padding: 0; user-select: text; color: rgba(0, 0, 0, 1); font-family: 'Segoe UI', 'Segoe UI Web', Arial, Verdana, sans-serif; font-size: 12px; white-space: normal; background-color: rgba(255, 255, 255, 1);">
<ul>
<li style="user-select: text; overflow-wrap: break-word; white-space: pre-wrap; vertical-align: baseline; font-kerning: none; color: rgba(0, 0, 0, 1); text-align: left; font-size: 10pt;">401(k) plan with contribution matching </li>
</ul>
</div>
<div style="margin: 0; padding: 0; user-select: text; clear: both; cursor: text; overflow: visible; direction: ltr; color: rgba(0, 0, 0, 1); font-family: 'Segoe UI', 'Segoe UI Web', Arial, Verdana, sans-serif; font-size: 12px; white-space: normal; background-color: rgba(255, 255, 255, 1);">
 
</div>
<div style="margin: 0; padding: 0; user-select: text; clear: both; cursor: text; overflow: visible; direction: ltr; color: rgba(0, 0, 0, 1); font-family: 'Segoe UI', 'Segoe UI Web', Arial, Verdana, sans-serif; font-size: 12px; white-space: normal; background-color: rgba(255, 255, 255, 1);">
*Note that the pay range provided above is the lowest to highest rate we in good faith believe we would pay for this role at the time of this posting.  We may ultimately pay more or less than the posted range, and the range may be modified in the future.  An employee’s pay position within the salary range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any collective bargaining agreements, and business or organizational needs. Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law. 
</div>
<div style="margin: 0; padding: 0; user-select: text; clear: both; cursor: text; overflow: visible; direction: ltr; color: rgba(0, 0, 0, 1); font-family: 'Segoe UI', 'Segoe UI Web', Arial, Verdana, sans-serif; font-size: 12px; white-space: normal; background-color: rgba(255, 255, 255, 1);">
    
</div>
<div style="margin: 0; padding: 0; user-select: text; clear: both; cursor: text; overflow: visible; direction: ltr; color: rgba(0, 0, 0, 1); font-family: 'Segoe UI', 'Segoe UI Web', Arial, Verdana, sans-serif; font-size: 12px; white-space: normal; background-color: rgba(255, 255, 255, 1);">
**Benefits vary based on FT and PT employment status. 
</div>

Delivery Driver

<div>
Delivery Driver
 
Hiring Range Minimum to Maximum:  $14.25-$15.00
 
Delivery Drivers Keep Aaron’s Moving 
This isn’t some tedious desk job. On our team, you’ll be inside, outside, driving, installing, showing customers how to use merchandise and much more. And since this position is store-based, you’ll be asked to support the store by assisting with moving, installing, and picking up merchandise. Every day will be different, but you’ll connect with lots of good people in our community along the way. 
 
</div>
<div>
Your Career Starts Here
With Aaron’s, being a Delivery Driver can be the first step on a great career journey. Here’s one possible path with us:
Delivery Driver >Customer Accounts Advisor >Sales Manager >Customer Accounts Manager >General Manager
 
The Details
What You Need:                                                          
</div>
• Solid communication skills                                           
• Working knowledge of electronics                                
• Desire to help customers                                             
            
What You’ll Do:
<ul style="margin-bottom: 0in; margin-top: 0px;">
<li style="margin: 0in 0in 0in 0px; font-size: 12pt; font-family: arial, helvetica, sans-serif;">Load, secure and protect merchandise</li>
<li style="margin: 0in 0in 0in 0px; font-size: 12pt; font-family: arial, helvetica, sans-serif;">Offload, install and demonstrate merchandise</li>
<li style="margin: 0in 0in 0in 0px; font-size: 12pt; font-family: arial, helvetica, sans-serif;">Safely operate delivery vehicle</li>
<li style="margin: 0in 0in 0in 0px; font-size: 12pt; font-family: arial, helvetica, sans-serif;">Assist in store when needed</li>
</ul>
 
Additional Requirements:
<ul style="margin-bottom: 0in; margin-top: 0px;">
<li style="margin: 0in 0in 0in 0px; font-size: 12pt; font-family: arial, helvetica, sans-serif;">Age: 21 (18 in Canada)</li>
<li style="margin: 0in 0in 0in 0px; font-size: 12pt; font-family: arial, helvetica, sans-serif;">HS diploma or equivalent preferred</li>
<li style="margin: 0in 0in 0in 0px; font-size: 12pt; font-family: arial, helvetica, sans-serif;">Must meet DOT requirements for certification (U.S.)</li>
<li style="margin: 0in 0in 0in 0px; font-size: 12pt; font-family: arial, helvetica, sans-serif;">Able to perform physical job including lifting up to 50 lbs. without help and 300 lbs. with a dolly (don’t worry, we’ll train you and give you the tools to do it safely)</li>
<li style="margin: 0in 0in 0in 0px; font-size: 12pt; font-family: arial, helvetica, sans-serif;">Able to work in all outdoor weather, including rain or summer sun</li>
<li style="margin: 0in 0in 0in 0px; font-size: 12pt; font-family: arial, helvetica, sans-serif;">A valid driver’s license is required, but not a CDL</li>
<li style="margin: 0in 0in 0in 0px; font-size: 12pt; font-family: arial, helvetica, sans-serif;">No overnight travel</li>
</ul>

Summary <div class="fieldValueText">
<div class="fieldValueText">
<div class="fieldValueText">
<div class="fieldValueText">
<ul id="pfm_form" style="list-style:none;">
	<li class="h">
	<div>GENERAL SUMMARY</div>

	<ul>
		<li class="c" style="list-style-type:none;">
		<div>
		<div>The Office LPN performs a wide variety of patient care activities and accommodative services to support the medical practice.  Reports to department leadership.</div>
		</div>
		</li>
	</ul>
	</li>
	<li class="h">
	<div>ESSENTIAL DUTIES AND RESPONSIBILITIES</div>

	<ul>
		<li class="c" style="list-style-type:disc;">
		<div>Demonstrates excellence in nursing practice characterized by quality patient care and participation in formal and informal patient and staff education. </div>
		</li>
		<li class="c" style="list-style-type:disc;">
		<div>Provides developmentally appropriate psychosocial and clinical care.</div>
		</li>
		<li class="c" style="list-style-type:disc;">
		<div>Performs other duties and tasks as assigned.</div>
		</li>
	</ul>
	</li>
	<li class="h">
	<div>LICENSES AND/OR CERTIFICATIONS</div>

	<ul>
		<li class="c" style="list-style-type:disc;">
		<div>Current State license as a Practical Nurse (LPN) or Practical Nurse holding a valid Compact State license.</div>
		</li>
	</ul>
	</li>
	<li class="h">
	<div>MINIMUM EDUCATION AND EXPERIENCE REQUIREMENTS</div>

	<ul>
		<li class="c" style="list-style-type:disc;">
		<div>Professional knowledge of nursing theory and practice.  </div>
		</li>
		<li class="c" style="list-style-type:disc;">
		<div>Pediatric experience preferred.  </div>
		</li>
		<li class="c" style="list-style-type:disc;">
		<div>CPR training required or must be obtained within 45 days of hire.</div>
		</li>
		<li class="c" style="list-style-type:disc;">
		<div>Must provide record of a completed diploma (or equivalent) or academic transcript for those areas performing complexity testing.</div>
		</li>
		<li class="c" style="list-style-type:disc;">
		<div>Increased Security Clearance Required for Job Roles in Medical Tower II: FBI fingerprinting, criminal background check, and Child Protective Services registry search.</div>
		</li>
	</ul>
	</li>
	<li class="h">
	<div>WORKING CONDITIONS</div>

	<ul>
		<li class="c" style="list-style-type:none;">
		<div>Expected to work in a patient care environment with minimal exposure to environmental hazards such as, but not limited to, excessive noise, dust, or extremes in temperatures. Exposure to communicable diseases and moderately adverse working conditions due to the need to perform certain patient care activities can be expected.</div>
		</li>
	</ul>
	</li>
	<li class="h">
	<div>PHYSICAL REQUIREMENTS</div>

	<ul>
		<li class="c" style="list-style-type:none;">
		<div>Click here to view physical requirements.</div>
		</li>
	</ul>
	</li>
</ul>

<div> </div>

<div>#CHKDHP</div>
</div>
</div>
</div>
</div>Additional Information Schedule: Monday thru Friday 8AM - 5PM, rotating Saturdays 8AM - 12PM

Office LPN

Summary <div class="fieldValueText">
<div class="fieldValueText">
<div class="fieldValueText">
<div class="fieldValueText">
<div class="fieldValueText">
<ul id="pfm_form" style="list-style:none;">
	<li class="h">
	<div>GENERAL SUMMARY</div>

	<ul>
		<li class="c" style="list-style-type:none;">
		<div>
		<div>The Office LPN performs a wide variety of patient care activities and accommodative services to support the medical practice.  Reports to department leadership.</div>
		</div>
		</li>
	</ul>
	</li>
	<li class="h">
	<div>ESSENTIAL DUTIES AND RESPONSIBILITIES</div>

	<ul>
		<li class="c" style="list-style-type:disc;">
		<div>Demonstrates excellence in nursing practice characterized by quality patient care and participation in formal and informal patient and staff education. </div>
		</li>
		<li class="c" style="list-style-type:disc;">
		<div>Provides developmentally appropriate psychosocial and clinical care.</div>
		</li>
		<li class="c" style="list-style-type:disc;">
		<div>Performs other duties and tasks as assigned.</div>
		</li>
	</ul>
	</li>
	<li class="h">
	<div>LICENSES AND/OR CERTIFICATIONS</div>

	<ul>
		<li class="c" style="list-style-type:disc;">
		<div>Current State license as a Practical Nurse (LPN) or Practical Nurse holding a valid Compact State license.</div>
		</li>
	</ul>
	</li>
	<li class="h">
	<div>MINIMUM EDUCATION AND EXPERIENCE REQUIREMENTS</div>

	<ul>
		<li class="c" style="list-style-type:disc;">
		<div>Professional knowledge of nursing theory and practice.  </div>
		</li>
		<li class="c" style="list-style-type:disc;">
		<div>Pediatric experience preferred.  </div>
		</li>
		<li class="c" style="list-style-type:disc;">
		<div>CPR training required or must be obtained within 45 days of hire.</div>
		</li>
		<li class="c" style="list-style-type:disc;">
		<div>Must provide record of a completed diploma (or equivalent) or academic transcript for those areas performing complexity testing.</div>
		</li>
		<li class="c" style="list-style-type:disc;">
		<div>Increased Security Clearance Required for Job Roles in Medical Tower II: FBI fingerprinting, criminal background check, and Child Protective Services registry search.</div>
		</li>
	</ul>
	</li>
	<li class="h">
	<div>WORKING CONDITIONS</div>

	<ul>
		<li class="c" style="list-style-type:none;">
		<div>Expected to work in a patient care environment with minimal exposure to environmental hazards such as, but not limited to, excessive noise, dust, or extremes in temperatures. Exposure to communicable diseases and moderately adverse working conditions due to the need to perform certain patient care activities can be expected.</div>
		</li>
	</ul>
	</li>
	<li class="h">
	<div>PHYSICAL REQUIREMENTS</div>

	<ul>
		<li class="c" style="list-style-type:none;">
		<div>Click here to view physical requirements.</div>
		</li>
	</ul>
	</li>
</ul>

<div> </div>

<div>#CHKDHP</div>
</div>
</div>
</div>
</div>
</div>

Summary <div class="fieldValueText">
<div class="fieldValueText">
<div class="fieldValueText">
<div class="fieldValueText">
<ul id="pfm_form" style="list-style:none;">
	<li class="h">
	<div>GENERAL SUMMARY</div>

	<ul>
		<li class="c" style="list-style-type:none;">
		<div>
		<div>The Office LPN performs a wide variety of patient care activities and accommodative services to support the medical practice.  Reports to department leadership.</div>
		</div>
		</li>
	</ul>
	</li>
	<li class="h">
	<div>ESSENTIAL DUTIES AND RESPONSIBILITIES</div>

	<ul>
		<li class="c" style="list-style-type:disc;">
		<div>Demonstrates excellence in nursing practice characterized by quality patient care and participation in formal and informal patient and staff education. </div>
		</li>
		<li class="c" style="list-style-type:disc;">
		<div>Provides developmentally appropriate psychosocial and clinical care.</div>
		</li>
		<li class="c" style="list-style-type:disc;">
		<div>Performs other duties and tasks as assigned.</div>
		</li>
	</ul>
	</li>
	<li class="h">
	<div>LICENSES AND/OR CERTIFICATIONS</div>

	<ul>
		<li class="c" style="list-style-type:disc;">
		<div>Current State license as a Practical Nurse (LPN) or Practical Nurse holding a valid Compact State license.</div>
		</li>
	</ul>
	</li>
	<li class="h">
	<div>MINIMUM EDUCATION AND EXPERIENCE REQUIREMENTS</div>

	<ul>
		<li class="c" style="list-style-type:disc;">
		<div>Professional knowledge of nursing theory and practice.  </div>
		</li>
		<li class="c" style="list-style-type:disc;">
		<div>Pediatric experience preferred.  </div>
		</li>
		<li class="c" style="list-style-type:disc;">
		<div>CPR training required or must be obtained within 45 days of hire.</div>
		</li>
		<li class="c" style="list-style-type:disc;">
		<div>Must provide record of a completed diploma (or equivalent) or academic transcript for those areas performing complexity testing.</div>
		</li>
		<li class="c" style="list-style-type:disc;">
		<div>Increased Security Clearance Required for Job Roles in Medical Tower II: FBI fingerprinting, criminal background check, and Child Protective Services registry search.</div>
		</li>
	</ul>
	</li>
	<li class="h">
	<div>WORKING CONDITIONS</div>

	<ul>
		<li class="c" style="list-style-type:none;">
		<div>Expected to work in a patient care environment with minimal exposure to environmental hazards such as, but not limited to, excessive noise, dust, or extremes in temperatures. Exposure to communicable diseases and moderately adverse working conditions due to the need to perform certain patient care activities can be expected.</div>
		</li>
	</ul>
	</li>
	<li class="h">
	<div>PHYSICAL REQUIREMENTS</div>

	<ul>
		<li class="c" style="list-style-type:none;">
		<div>Click here to view physical requirements.</div>
		</li>
	</ul>
	</li>
</ul>

<div> </div>
</div>
</div>
</div>
</div>

Why USAA?At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.The OpportunityThere is 1 position available.As a dedicated, Business Process Owner Senior you will plan, direct, and coordinate activities for complex processes, including problem definition, evaluation of requirements, design, testing, and implementation of business processes. You will be responsible to understand the process operating objectives, business rules, performance requirements, risks, and controls and interactions between dependent processes to minimize failures, eliminate redundancies, and control process performance necessary to achieve efficient, effective design and execution of the process. You will support alignment of process to overall experience strategy and vision. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: Chesapeake, VA, Colorado Springs, CO, Phoenix, AZ, Plano, TX, San Antonio, TX, or Tampa, FL. Relocation assistance is not available for this position. These positions will support 3rd Party Injury. What you'll do:<ul><li>Develop and implement strategic customer specific business process program plans that align with enterprise strategy and influence appropriate roadmap(s).</li><li>Apply expert knowledge of the business and lead the alignment and development of business deliverable processes and capabilities to materially change and improve business performance.</li><li>Serve as functional expert bringing diverse perspective to leverage multiple ways of thinking while developing end-user focused process solution.</li><li>Manage the performance of processes by developing control limits, monitoring key performance indicators, and informing stakeholders of any deficiencies, improvements, operational risks issues, etc. and drives collaborative efforts to ensure process delivers against requirements.</li><li>Identify, own, execute, enhance, and align controls to mitigate operational and compliance risks as it pertains to owned processes as it pertains to owned processes.</li><li>Develop communication plans for customers and internal stakeholders.</li><li>Ensure alignment between internal stakeholders and customers across all business process projects and services using proactive communication and engagement strategies.</li><li>Utilize reporting, data, and analytics to measure process and project performance, deliver process operational efficiencies, and inform key stakeholders.</li><li>Stay current with emerging technologies and evaluates business processes to lead continuous process improvement efforts.</li><li>Lead solution development including business case / benefits substantiation and drive business requirements for process improvement initiatives. </li><li>Provide mentorship and guidance support for team and applicable business partners.</li><li>Actively provide relevant business performance intel to progress the planning, research, analysis, development, and implementation of new and modifications to existing applications and processes to provide new or improved capabilities, products, and/or services.</li><li>Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.</li></ul>What you have:<ul><li>Bachelor's degree: OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.</li><li>6 years business process execution/knowledge/experience, consulting, and/or process engineering/optimization.</li><li>Experience in successfully applying quality management, process improvement, and problem-solving tools and methodologies.</li><li>Experience in implementing and sustaining change/improvements (change champion).</li><li>Hands on experience with Process Mapping and Modeling and creating and validating process documentation.</li><li>Experience in the application of process management standards and policies, and knowledge of applicable regulations and risk management practices.</li><li>Demonstrated experience with Lean, Business Process Management, or similar methodology.</li><li>Demonstrated experience with utilizing various systems to collect and analyze data.</li></ul>What sets you apart:<ul><li>3+ years of Third-party Injury claims experience.</li><li>Experience handling moderate to complex claims.</li><li>Demonstrated subject matter expertise of Third-party medical bill audit tool and processes.</li><li>Proven ability to analyze data to identify process improvement opportunities.</li><li>Proven ability to influence decision making through data supported recommendations.</li><li>Demonstrated ability to prioritize work and achieve deadlines.</li><li>Strong communication skills with the ability to present up to senior level executives.</li><li>US military experience through military service or a military spouse/domestic partner.</li></ul>Compensation range: The salary range for this position is: $93,770 - $179,240.  USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.  Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.  USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Business Process Owner Senior - 3rd Party Injury

Why USAA?At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.The OpportunityThere are 2 positions available.As a dedicated, Business Process Owner Senior you will plan, direct, and coordinate activities for complex processes, including problem definition, evaluation of requirements, design, testing, and implementation of business processes. You will be responsible to understand the process operating objectives, business rules, performance requirements, risks, and controls and interactions between dependent processes to minimize failures, eliminate redundancies, and control process performance necessary to achieve efficient, effective design and execution of the process. You will support alignment of process to overall experience strategy and vision. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: Chesapeake, VA, Colorado Springs, CO, Phoenix, AZ, San Antonio, TX, or Tampa, FL. Relocation assistance is not available for this position. These positions will support Claims Litigations. What you'll do:<ul><li>Develop and implement strategic customer specific business process program plans that align with enterprise strategy and influence appropriate roadmap(s).</li><li>Apply expert knowledge of the business and lead the alignment and development of business deliverable processes and capabilities to materially change and improve business performance.</li><li>Serve as functional expert bringing diverse perspective to leverage multiple ways of thinking while developing end-user focused process solution.</li><li>Manage the performance of processes by developing control limits, monitoring key performance indicators, and informing stakeholders of any deficiencies, improvements, operational risks issues, etc. and drives collaborative efforts to ensure process delivers against requirements.</li><li>Identify, own, execute, enhance, and align controls to mitigate operational and compliance risks as it pertains to owned processes as it pertains to owned processes.</li><li>Develop communication plans for customers and internal stakeholders.</li><li>Ensure alignment between internal stakeholders and customers across all business process projects and services using proactive communication and engagement strategies.</li><li>Utilize reporting, data, and analytics to measure process and project performance, deliver process operational efficiencies, and inform key stakeholders.</li><li>Stay current with emerging technologies and evaluates business processes to lead continuous process improvement efforts.</li><li>Lead solution development including business case / benefits substantiation and drive business requirements for process improvement initiatives. </li><li>Provide mentorship and guidance support for team and applicable business partners.</li><li>Actively provide relevant business performance intel to progress the planning, research, analysis, development, and implementation of new and modifications to existing applications and processes to provide new or improved capabilities, products, and/or services.</li><li>Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.</li></ul>What you have:<ul><li>Bachelor's degree: OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.</li><li>6 years business process execution/knowledge/experience, consulting, and/or process engineering/optimization.</li><li>Experience in successfully applying quality management, process improvement, and problem-solving tools and methodologies.</li><li>Experience in implementing and sustaining change/improvements (change champion).</li><li>Hands on experience with Process Mapping and Modeling and creating and validating process documentation.</li><li>Experience in the application of process management standards and policies, and knowledge of applicable regulations and risk management practices.</li><li>Demonstrated experience with Lean, Business Process Management, or similar methodology.</li><li>Demonstrated experience with utilizing various systems to collect and analyze data.</li></ul>What sets you apart:<ul><li>P&C Litigation Claims Operations and/or Optimization experience. </li><li>2+ years Manager, Claims Operations experience.</li><li>Deep operational knowledge of end-to-end Injury and/or Litigation Claims processes.</li><li>Proven ability to use analytical tools and data to inform business decisions.</li><li>Proven thought leader.</li><li>US military experience through military service or a military spouse/domestic partner.</li></ul>Compensation range: The salary range for this position is: $93,770 - $179,240.  USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.  Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.  USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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Business Process Owner Senior - 3rd Party Injury

Business Process Owner Senior - 3rd Party Injury

Business Process Owner Senior - 3rd Party Injury

Business Process Owner Senior - 3rd Party Injury

Business Process Owner Senior - Litigations

Business Process Owner Senior - Litigations

Business Process Owner Senior - Litigations

Business Process Owner Senior - 3rd Party Injury

Business Process Owner Senior - Litigations

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