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- Server/Network/rPDU device rack, stack and cable incl. Cable Management - Rack/MOR Cabling - General supervised Deployment support - Decommission IT equipment (server and network under MSFT supervision), DBD removal only (does not perform any scanning) - Physical audits of datacenter assets - Basic Server (Discrete/Rack-based) repair following documented procedures - Physically assist in moving and racking equipment - Maintain data center facilities removing debris and empty boxes once no longer needed - Hard drive shredding - Moving Locked DBD Bins to shred area - Audit and inventory management support &amp; spine clean up - Physical audit of drinks/stationary on campus and reorder as necessary through CBRE/Staples - Perform rack movementAdditional Skills &amp; QualificationsMust be willing to get their hands dirty when the time calls for it, working a pallet jack, running cables in the data center, inventory of devices/equipment. This isn't a strictly technical role.

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Data Center Technician

Job DescriptionPosition Overview: As a Member Services Representative, you will be the first point of contact for members seeking assistance with their health plan benefits, account status, and service-related inquiries. This is a high-impact role requiring empathy, attention to detail, and a commitment to delivering exceptional service. Key Responsibilities: -Respond to inbound calls and digital inquiries from Medicare and Medicaid members regarding benefits, claims, payments, and services. -Resolve member concerns with professionalism and empathy, ensuring first-contact resolution whenever possible. -Document all interactions accurately in the system according to compliance and procedural standards. -Collaborate with internal departments and external partners (e.g., medical groups, facilities) to resolve complex issues. -Meet or exceed performance metrics including call handling time, resolution rate, and customer satisfaction. -Participate in ongoing training and coaching sessions to maintain up-to-date knowledge of products and procedures.Additional Skills &amp; Qualificationso Must have a High School Diploma or GED o Must be flexible to work varied shifts ranging anywhere from 8 a.m. to 8 p.m., seven days a week. o Possess excellent listening skills/ability to analyze for resolution and be solution-oriented. o Must possess above-average verbal and written communication skills, proven soft skill abilities/proficiency, a strong attention to detail, and an interest in preventing errors. o Demonstrate critical thinking and decision-making abilities. o Must possess demonstrated competency in Windows (*Outlook, Word, Internet Explorer, Excel, and PowerPoint). o Ability to deliver ‘delightful’ customer service experiences and build customer satisfaction and loyalty. o Strike a positive and cooperative tone with both customers and coworkers. o Possess a positive attitude, is upbeat, outgoing, and confident. o Be self-reliant and dependable, ability to work independently and as a team. o Be patient, stress-tolerant, and show empathy. o Ability to thrive in a lively working environment and multi-task. o Ability to accept constructive feedback. o Possess ability and/or some experience in presentation capability to individuals, groups, and leadership audiences. o Ability to mentor peer group in best practice standards o Must be a team player, self-starter, and have demonstrated initiative. o Must be able to build and/or retain excellent customer relationships. o Must possess the ability to problem solve and resolve customer complaints. o Must possess the ability to upsell our products and our company, possess a sales aptitude, be passionate about our products and our customers. o Must possess basic reading, writing, and arithmetic skills (reading/math comprehension). o Must be able to do some travel. o Service-oriented, actively looking for ways to help people. o Meet quality, productivity, and behavior expectations.

Member Services Representative

Why USAA?At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.The OpportunityAs our Marketing Manager - Leads & Lifecycle, you'll be at the forefront of driving growth by developing and optimizing our leads and lifecycle marketing strategy. You'll be a key player in transforming our approach to leads management, shifting towards a member-centric model that maximizes engagement and conversion. You will leverage your analytical skills to translate data into actionable insights, working collaboratively with campaign analysts, mar-tech, IT, and creative teams to build a robust and streamlined leads program that leverages data and technology to improve performance. With a performance marketing mindset, you will balance strategic thinking with hands-on execution, managing a roadmap of initiatives that directly impact our business goals. You will track, analyze, and evaluate the strategic effectiveness through financial metrics such as ROI. This role involves creating, facilitating, and executing marketing campaigns across various channels, managing agency resources and budgets, and developing partnerships with internal and external resources to achieve USAA's brand and product goals. You will be instrumental in launching innovative leads lifecycle and nurture strategies, driving personalization capabilities and shaping the short and long-term execution roadmap.We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, Chesapeake, VA or Tampa, FL. Relocation assistance is not available for this position.What you'll do:<ul><li>Implements strategies and tactics to support the acquisition, development and retention of business and / or effectively manages agency to ensure alignment with goals and priorities over multiple products/strategies.</li><li>Applies expert knowledge of marketing principles to complex, and often unique work assignments.</li><li>Applies expert knowledge of the business, its products and processes, advising senior management on issues.</li><li>Leads and motivates cross functional team members in the development and implementation of key initiatives.</li><li>Serves as the primary resource for cross-functional team members on escalated issues of a unique nature.</li><li>Leads the process management role through the creation, monitoring and execution of new processes, in addition to enhancing current processes.</li><li>Assigns the appropriate level of resources for marketing programs based on key business goals and / or is responsible for leading the development and overall project management oversight of multiple marketing campaigns and go-to market plans.</li><li>Leads the facilitation and maintenance of data in internal systems and / or campaign planning tools and / or applies mathematical and statistical concepts to effectively gather and interpret data.</li><li>Directs analyses, root cause identification and development and recommendation of key work product.</li><li>Creates and uses a product and service strategy to leverage placement (distribution) principles and strategies to maximize business growth and / or makes appropriate recommendations based on evaluation of prospect / customer needs and receptivity.</li><li>Effectively follows the marketing process to coordinate and align peers, enterprise partners and senior management.</li><li>Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.</li></ul>What you have:<ul><li>Bachelor’s Degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.</li><li>8 or more years of relevant business support and / or general analysis experience.</li><li>Demonstrated leadership experience.</li><li>Subject-matter-expert knowledge of Microsoft Office Tools to include Word, Excel and Access.</li><li>Subject-matter-expert knowledge of relevant industry data sources.</li></ul>What sets you apart:<ul><li>Financial Services industry experience a plus.</li><li>Demonstrated experience developing engaging journeys and implementing personalized experiences across multiple channels (i.e Email, Direct Mail, SMS, Outbound Call).</li><li>Prior experience managing complex audience strategies and defining audience requirements to ensure alignment with customer needs and business objectives.</li><li>A strong foundation in leveraging data to fuel lifecycle programs including familiarity with Next Best Action and predictive models to drive leads prioritization and scoring.</li><li>Technology Proficiency: Familiarity with enterprise-level marketing cloud solutions and mar-tech stacks, including Customer Data Platforms (CDPs) and Email Service Providers (ESPs) and their critical role in achieving business objectives (i.e Salesforce, Adobe).</li><li>Exceptional Project Management & Communication: Experience managing cross-functional teams and communicating effectively with diverse groups of stakeholders.</li></ul>Compensation range: The salary range for this position is: $114,080 - $218,030.Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.  Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.  USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Marketing Manager Lead

Why USAA?At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.The OpportunityWe are seeking a dedicated Intermediate level Protective Security Officer to provide armed workforce security and safety by responding to and resolving issues pertaining to access control, accident and emergency response, medical response, workplace violence, active shooter events and other security issues.  Under direct supervision, uses established procedures and guidelines to perform routine to moderately complex tasks and problem resolution. Performs all duties in alignment with USAA’s Security Officer Standards.We offer a work environment that requires an individual to be in the office 5 days per week. This position can be based in one of the following location: Charlotte, NC. Relocation assistance is not available for this position.What you'll do:<ul><li>Understands and applies policies and procedures displaying basic knowledge on operational matters.</li><li>Responds to critical incidents and takes direction on immediate actions to stop acts of violence, render first aid, and resolve issues during the response phase of Incident Management.</li><li>Participates in training drills, receives  feedback on response, and participates in after action reviews for emergency response situations.</li><li>Monitors alarms, cameras, fire alarm systems, and access control programs along with radio traffic, dispatching officers, coordinating response actions for critical incidents and documenting activities for escalation to incident reports.</li><li>Controls access for employees and visitors,  creates and issues credentials, and responds to policy violations.</li><li>Performs patrols of facilities/properties to prevent trespassing, theft, vandalism, parking/traffic infractions and unauthorized conduct impacting the safety of the campus.</li><li>Enforces parking and traffic controls and composes incident reports.</li><li>Completes duty assignments and on-the-job duty position training.</li><li>Conducts post-related activities during special events and supports executive protection or law enforcement during incident response.</li><li>Documents shift activities, and ensures detailed information is passed on to team members.</li><li>Attends and completes all training sessions and responds to feedback from security management and the training team.</li><li>Completes Defensive Tactics and Handgun training and Standards Evaluation, complies with USAA Force Continuum, issue/turn-in, storage/transportation procedures and maintains State handgun licensing.</li><li>Maintains current first aid training.</li><li>Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.</li></ul>What you have:<ul><li>High School Diploma, General Equivalency Diploma, or applicable trade/technical school diploma. </li><li>1 or more years of physical security, law enforcement, or military combat arms experience.</li><li>Ability to operate computer programs for access control, camera systems, alarm annunciation, radio dispatch and general use of  Microsoft Office tools to include Word, Excel, and PowerPoint.</li><li>Must possess valid state driver's license.</li><li>Job Offer contingent on passing the MMPI evaluation.</li><li>Initial and continued employment conditional upon passing USAA’s Protective Security training standards within 3 attempts (for initial and follow-on training cycles) and obtaining required state armed security license and/or certification for assigned post state within 6 months.</li></ul>What sets you apart:<ul><li>Ability to work 10 or 12 hour shifts: nights, weekends and holidays. Occasional overtime may be required.</li><li>Experience responding to emergency incidents.</li><li>Ability to respond rapidly and efficiently during emergency situations.</li><li>Prior experience using security related systems. Report management system, two-way radios, visitor management systems.</li><li>Demonstrated firearm proficiency.</li><li>Possess current Private Protective Services Armed Guard License.</li></ul>Compensation range: The salary range for this position is: $ 43,680.00 - $65,750.00.Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.  Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.  USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Protective Security Officer - Intermediate Level

Why USAA?At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.The OpportunityTake the next step in your cybersecurity career and join us as a Risk and Compliance Advisor I! In this role, you’ll help protect our organization from evolving threats by providing independent oversight of cybersecurity risk activities across areas like cloud security, cyber threat operations, infrastructure and network security, and insider threat.You’ll collaborate with business and technical teams to assess cybersecurity risks, evaluate control effectiveness, and support the development of risk mitigation strategies. Along the way, you’ll gain hands-on experience with complex regulatory environments, contribute to high-impact initiatives, and help ensure our practices align with internal policies and industry standards.This is an excellent opportunity for early-career professionals (4+ years) with a foundation in cybersecurity or risk management who are eager to grow their expertise and make a significant impact within the organization. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: Charlotte, NC or Tampa, FL Relocation assistance is not available for this position.What you'll do:<ul><li>Partners with key team members in the business to identify, assess, aggregate and document risk and compliance controls, including risks associated with new or modified products, services, distribution channels, regulations, and third-party operations.</li><li>Communicates results of risk and compliance work to governance committees, business process owners and various levels of leadership.</li><li>Contributes to the implementation of new risk and compliance policies, practices, appetites, and solutions to ensure multidisciplinary understanding and management of risks according to industry standard process.</li><li>Implements assigned risk or compliance activities in accordance with enterprise policies and procedures.</li><li>Maintains and expands knowledge of the driven/regulatory landscape and the company's key challenges. Reviews laws and regulations for business impact and makes proposals for awareness and action.</li><li>May coordinate and respond to regulatory requirements and requests and ensures the execution of examinations.</li><li>Performs work on risk and compliance processes that focus on improving strategies, tools, and methodologies to measure, monitor, and report risks.</li><li>Applies knowledge to assess data and produce analytical insights to understand business objectives, drive business decisions and influence solution strategies.</li><li>Actively involved in cross-functional teams to identify, assess, aggregate, and mitigate current and emerging risk events.</li><li>Involved in stress test plans for a line of business or the enterprise including the evaluation of results and framing of contingency plans in partnership with key business partners.</li></ul>What you have:<ul><li>Bachelor’s degree or 4 additional years of related experience beyond the minimum required may be substituted in lieu of a degree.</li><li>4 years relevant experience in risk, compliance, legal or audit within the financial services or insurance industry or specialized technical fields directly related to the role.</li><li>Risk and/or compliance experience in a highly matrixed environment.</li><li>Knowledge of compliance laws, regulations, and regulatory expectations.</li><li>Ability to challenge in business or team settings.</li><li>Ability to work with internal and external partners in a highly collaborative environment.</li><li>Critical thinking and knowledge of data analysis tools and techniques and decision-making abilities to recommend data-driven solutions.</li><li>Proactively identifies potential concerns and recommends solutions.</li><li>Proficiency with Microsoft Office products including Word, Excel, and PowerPoint.</li></ul>What sets you apart:<ul><li>Professional and industry certification such as CRISC, Certified in Cybersecurity (CC), CIAM, Security+, CompTIA CySA+, CIMP, CFE, or CAMS (preferred but not required).</li><li>Experience working in or supporting second line of defense (or risk oversight functions), with a focus on identifying and assessing operational and compliance risk across cybersecurity fields.</li><li>Critical thinking and data analysis skills, with the ability to interpret risk indicators and support the development of mitigation strategies.</li><li>Strong attention to detail, effective communication skills, and a consistent ability to meet deadlines and deliver high-quality work.</li><li>Ability to develop clear, concise risk analysis and reporting, with experience presenting findings to peers or leadership.</li><li>Organizational and task management skills, with familiarity using tools like JIRA or similar platforms to document work.</li><li>Exposure to security platforms such as Splunk, Tanium, Qualys, CyberArk, Fusion, Okta, Azure Active Directory, or SailPoint.</li><li></li></ul>Compensation range: The salary range for this position is: $85,040 - $162,550.USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.  Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.  USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Risk and Compliance Advisor I - Cloud Security

Why USAA?At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.The OpportunityAs a dedicated Business Insurance Agent - Intermediate, you will work in an inbound sales environment advising business owners on insurance and risk management, using a full suite of Commercial Insurance Products to address each member and/or non-member’s unique risk profile.You will use knowledge of insurance marketplace, carrier appetite, and leverage underwriter relationships and knowledge of carrier contracts to place coverage for member’s business.On a daily basis you will take incoming calls throughout the day (average 7-10 calls) for business insurance coverage collaborating with other insurance carriers. You will also have outbound follow-up calls with member and non-member customers.USAA provides 13-15 weeks of training so you understand our product offerings and can support each member and/or non-member independently. Training schedule hours are Monday - Friday, 8:00am-4:30pm Central Time, (9:00am-5:30pm Eastern Time). Work schedule hours are Monday - Friday, 9:30am-6:00pm Central Time (10:30am-7:00pm Eastern Time).This position can work remotely in the continental U.S. with occasional business travel. This is a full-time, hourly, non-commission position.What you'll do:<ul><li>Utilizes a consultative approach to determine customer needs, build rapport, and provide solutions (composed of a la cart combinations of various products and services) based on current products and service offerings.</li><li>Builds and maintains relationships between members and nonmembers and insurance carriers, exercising technical knowledge effectively and communicating solutions.</li><li>Utilizes understanding of compliance and insurance standards and Agency Management Systems to limit agency Errors & Omissions (E&O) exposure through proper documentation.</li><li>Classifies member’s and/or non-members business and provide accurate risk management and risk mitigation solutions.</li><li>Facilitates account reviews, by leveraging the carrier renewal cycle, and understanding the members’ and nonmembers’ risk profile to provide consultative advice and appropriately address and mitigate the risk.</li><li>Researches industry trends and evolving regulatory environment (state and national), improving understanding of important technical/financial issues.</li><li>Utilizes Intermediate knowledge of Agency Management Systems/Customer Relations Management (CRM) & multiple carrier Platforms to operate comfortably at an advanced level to appropriately select product and carrier offerings.</li><li>Leverages intermediate knowledge of Carrier guidelines and processes to partner and negotiate with underwriters on endorsements, renewal questions, and remarkets for underwriting determination (approval or declination).</li><li>Leverages intermediate understanding of calculating Insurance to Value (ITV) on a wide range of property types and structures including geographic differences and capture custom or unique features within the properties and provide appropriate details to determine accurate replacement values.</li><li>Provides select account service for member’s and nonmember’s including policy changes, certificates, endorsements, renewals, non-renewals and remarkets, cancellations, reinstatements, and record updates within agency systems.</li><li>Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.</li></ul>What you have: <ul><li>High School Diploma or General Equivalency Diploma.</li><li>1 year of insurance sales and service experience and/or experience working in a high value, commercial insurance agency or broker setting.</li><li>Valid Property and Casualty insurance license for home state and/or ability to obtain home state and multistate license within 90 days.</li></ul>What sets you apart:<ul><li>2 or more years of Commercial Lines Insurance experience writing new business. (Not including renewals and/or servicing)</li><li>2 or more years working experience quoting and binding directly with the insured.</li><li>Experience with Agency Management Systems and/or Salesforce.</li><li>Experience working in a Commercial Lines multiple carrier environment.</li><li>Experience writing Commercial lines in multiple states.</li><li>Experience working in a call center environment.</li><li>Active P&C General Lines License for home state.</li></ul>Compensation range: The salary range for this position is: $43,680.00 - $76,610.00.USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). USAA will consider qualified applicants with a criminal history pursuant to the San Diego County Fair Chance Ordinance and the California Fair Chance Act. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if USAA is concerned about a conviction(s) that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report. Find out more about the Fair Chance Ordinance by visiting the San Diego County Office of Labor Standards and Enforcement webpage.USAA will consider qualified applicants with a criminal history pursuant to the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if USAA is concerned about a conviction(s) that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report. Find out more about the Fair Chance Ordinance by visiting the Los Angeles County Office of Labor Standards and Enforcement website.<h1></h1>Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.  Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.comApplications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.  USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Business Insurance Agent - Intermediate

Why USAA?At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.The OpportunityAs a dedicated Business Insurance Agent - Mid-level, you will work in an inbound sales environment advising business owners on insurance and risk management, using a full suite of Commercial Insurance Products to address each member and/or non-member’s unique risk profile.You will use knowledge of insurance marketplace, carrier appetite, and leverage underwriter relationships and knowledge of carrier contracts to place coverage for member’s business.On a daily basis you will take incoming calls throughout the day (average 7-10 calls) for business insurance coverage collaborating with other insurance carriers. You will also have outbound follow-up calls with member and non-member customers.USAA provides 13-15 weeks of training so you understand our product offerings and can support each member and/or non-member independently. Training schedule hours are Monday - Friday, 8:00am-4:30pm Central Time, (9:00am-5:30pm Eastern Time). Work schedule hours are Monday - Friday, 9:30am-6:00pm Central Time (10:30am-7:00pm Eastern Time).This position can work remotely in the continental U.S. with occasional business travel. This is a full-time, hourly, non-commission position.What you'll do:<ul><li>Utilizes a consultative approach to determine customer needs, build rapport, and provide solutions (composed of a la cart combinations of various products and services) based on current products and service offerings.</li><li>Builds and maintains relationships between members and nonmembers and insurance carriers, exercising technical knowledge effectively and communicating solutions.</li><li>Utilizes understanding of compliance and insurance standards and Agency Management Systems to limit agency Errors & Omissions (E&O) exposure through proper documentation.</li><li>Classifies member’s and/or non-members business and provide accurate risk management and risk mitigation solutions while leveraging knowledge of B2B sales cycles for success.</li><li>Facilitates account reviews, by leveraging the carrier renewal cycle, and understanding the members’ and nonmembers’ risk profile to provide consultative advice and appropriately address and mitigate the risk.</li><li>Researches industry trends and evolving regulatory environment (state and national), improving understanding of important technical/financial issues.</li><li>Utilizes advanced knowledge of Agency Management Systems/Customer Relations Management (CRM) & multiple carrier Platforms to operate comfortably at an advanced level to appropriately select product and carrier offerings.</li><li>Leverages advanced knowledge of Carrier guidelines and processes to partner and negotiate with underwriters on endorsements, renewal questions, and remarkets for underwriting determination (approval or declination).</li><li>Leverages advanced understanding of calculating Insurance to Value (ITV) on a wide range of property types and structures including geographic differences and capture custom or unique features within the properties and provide appropriate details to determine accurate replacement values.</li><li>Provides select account service for member’s and nonmember’s including policy changes, certificates, endorsements, renewals, non-renewals and remarkets, cancellations, reinstatements, and record updates within agency systems.</li><li>Facilitates initial acquisition of Affluent members, nonmembers, and business owners by gaining an understanding of the members and nonmembers’ risk profile by providing a concierge, white glove, single point of contact service level for members and nonmembers with complex accounts and unique needs.</li><li>May work with underwriters on complex accounts across management lines and Excess and Surplus for renewals, endorsements, and remarketing.</li><li>Facilitates multi-tiered account reviews, by leveraging the carrier renewal cycle, and understanding the members’ and nonmembers risk profile to provide consultative advice and appropriately address and mitigate the risk.</li><li>Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.</li></ul>What you have:<ul><li>High School Diploma OR General Equivalency Diploma.</li><li>2 years of insurance sales and service experience to include 1 year of experience working in a High Value insurance agency, Commercial Insurance agency or broker setting.</li><li>Valid Property and Casualty insurance license for home state and/or ability to obtain home state and multistate license within 90 days.</li><li>High Net Worth/Private Client Experience and ability to handle sensitive information.</li><li>Excellent communication and customer service skills.</li></ul>What sets you apart:<ul><li>4 or more years of Commercial Lines Insurance experience writing new business. (Not including renewals and/or servicing)</li><li>4 or more years working experience quoting and binding directly with the insured.</li><li>Experience with Agency Management Systems and/or Salesforce.</li><li>Experience working in a Commercial Lines multiple carrier environment.</li><li>Experience writing Commercial Lines in multiple states.</li><li>Experience working in a call center environment.</li><li>Active P&C General Lines License for home state.</li></ul>Compensation range: The salary range for this position is: $54,550.00 - $97,750.00.USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). USAA will consider qualified applicants with a criminal history pursuant to the San Diego County Fair Chance Ordinance and the California Fair Chance Act. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if USAA is concerned about a conviction(s) that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report. Find out more about the Fair Chance Ordinance by visiting the San Diego County Office of Labor Standards and Enforcement webpage.USAA will consider qualified applicants with a criminal history pursuant to the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if USAA is concerned about a conviction(s) that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report. Find out more about the Fair Chance Ordinance by visiting the Los Angeles County Office of Labor Standards and Enforcement website.Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.  Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.comApplications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.  USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Business Insurance Agent - Mid-level

Why USAA?At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.The OpportunityAre you passionate about unlocking human potential and shaping the future of talent? Shape the future of talent at USAA! We're hiring a Talent Assessment Advisor Lead (director level individual contributor) to enable data-driven talent decisions. This role will primarily focus on building, deploying, and fully leveraging executive assessments and assessments for high potential talent. If you're an assessment expert with a passion for unlocking potential, apply now!We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Charlotte, NC, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Chesapeake, VA, or Tampa, FL.Relocation assistance is available for this position.<h2>What you'll do:</h2><ul><li>Designs and implements a variety of assessment programs, including but not limited to personality assessments, cognitive ability tests, situational judgment tests, 360-degree feedback processes, and behavioral interviews, for both pre-hire and current employees. This includes selecting appropriate assessment tools, adapting existing tools to meet specific organizational needs, and ensuring the validity and reliability of assessment solutions and effectiveness.</li><li>Conducts thorough analysis of assessment data from all sources (pre-hire and leadership development), identifying key strengths and development areas. Translates complex data into clear, actionable insights for both individual leaders and senior leadership.</li><li>Regularly evaluates the effectiveness of assessment programs, ensuring they meet organizational needs and produce valuable outcomes. Identifies areas for improvement and make recommendations for optimization.</li><li>Stays up to date on the latest assessment technologies, methodologies and leading practices.</li><li>Collaborates closely with senior executive leadership, SR HRBPs, talent acquisition, military talent program leadership, and other key stakeholders to integrate assessment results into broader talent management practices. Provides consulting services to leaders and managers on talent identification, development, and selection.</li><li>Manages vendor relationships and partners with USAA procurement to ensure optimal outcomes.</li><li>Ensure all assessment activities are conducted in accordance with relevant ethical, legal and regulatory requirements (including but not limited to ADA, Title VII, and other applicable laws), maintaining the defined confidentiality and security of participant data.</li><li>Leads complex Talent Management projects from strategy through implementation, adoption and stabilization.</li><li>Consults with senior business leaders to deeply understand the business and develops and implement talent programs and solutions to address their biggest needs.</li><li>Develops and delivers data-driven insights and materials to support talent practices and talent deliverables.</li><li>Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.</li></ul>What you have:<ul><li>Bachelor’s degree in psychology, with a concentration or emphasis in I/O psychology, or a closely related field; 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree</li><li>8+ years in psychology field with extensive experience designing, implementing, and interpreting assessments, with demonstrable experience in pre-hire assessments OR advanced degree (e.g., Master’s, PhD in I/O psychology) and 6 years designing, implementing, and interpreting assessments, with demonstrable experience in pre-hire assessments</li><li>Strong understanding of various assessment methodologies and tools (e.g., personality, cognitive ability, behavioral event interviews, 360-degree feedback)</li><li>Proven ability to analyze data, interpret results, and translate complex information into actionable recommendations</li><li>Excellent written and verbal communication skills; experience presenting to senior leadership</li><li>Experience with talent management software and assessment platforms</li><li>Stays attuned to advancement in research and practice and applies those insights to work</li><li>Demonstrates a structured approach to problem solving while balancing competing priorities</li></ul>What sets you apart:<ul><li>Experience designing, managing, and briefing executive assessments and assessments for high potential talent</li><li>Experience with succession management and talent pipeline management</li></ul>Compensation range: The salary range for this position is: $127,310.00 - $243,340.00.USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.  Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.  USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Talent Assessments Advisor Lead

Why USAA?At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.The OpportunityReady to make an impact? The USAA Life Company Learning & Development team is on the hunt for a Facilitator I who thrives on inspiring others and driving performance excellence. If you love blending sales savvy, exceptional service skills, and a passion for teaching and leadership, this is your chance to shine!In this role, you’ll:<ul><li>Lead dynamic learning experiences that empower our member-contact employees to deliver world-class service and sales.</li><li>Bring innovation to the classroom, using creative approaches and adult learning principles to make training stick.</li><li>Collaborate with a team of trailblazers, shaping the future of learning at USAA Life Company.</li></ul>As a Facilitator I for Life Company, you’ll facilitate and deliver training programs to attain learning objectives and meet learners' needs. Facilitate learning on a variety of subjects including complex technical acumen, customer service skills and USAA culture. Support facilitation of programs that foster employee growth. Facilitated learning can take place in person or via virtual environment.We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: Tampa, FL or Plano, TX.Relocation assistance is not available for this position.What you'll do:<ul><li>Facilitates learning discussions, learning activities, coaching, and small group interactions.</li><li>Facilitates and instructs employees in multiple learning environments including classrooms, labs, and virtual capabilities.</li><li>Researches learner performance problems, determines underlying causes and provides feedback to improve performance.</li><li>Collaborates with peers, customers, management and Instructional Design and Development on business initiatives, development of curriculum and learning solutions.</li><li>Maintains business and learning skills/acumen through skills update and professional development.</li><li>Identifies needed course maintenance, makes recommendations for process improvements and completes course revisions as appropriate.</li><li>Maintains accountability for performance results and learning solution effectiveness.</li><li>May play role of Producer for virtual courses as a learning opportunity for courses not yet fully qualified to facilitate.</li><li>May provide support, including coordinating logistics, for other Facilitators.</li><li>Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.</li></ul>What you have:<ul><li>Bachelor’s degree OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.</li><li>4 years facilitator/instructional experience to include business relevant training, teaching, coaching, training design, development, facilitation and/or learning deployment; or progressive operational experience with a concentration on teaching/training/coaching.</li><li>Excellent written and oral communication skills.</li><li>Demonstrated ability to lead and manage teams, facilitate training, and provide one-on-one coaching.</li><li>Proficient knowledge of Microsoft Office Products (Excel, Word, PowerPoint).</li><li>Knowledge of learning theories, adult learning principles and instructional design model.</li><li>Experience with Virtual Technology and ability to deliver training remotely.</li><li>Current FINRA Series 7 and/or attainment within 90 days of job entry.</li><li>Current Life/Health License and/or attainment within 90 days of job entry.</li></ul>What sets you apart:<ul><li>Current FINRA Series 7.</li><li>Current FINRA Series 63 and/or attainment within 90 days of job entry.</li><li>Current Life/Health license.</li><li>3+ years of facilitation experience in financial services, insurance, or related industries.</li><li>Sales & Service Acumen: Experience in consultative sales and delivering exceptional customer service in a regulated environment.</li><li>Life Insurance & Financial Services Knowledge: Understanding of life insurance products, annuities, and related concepts to connect training to business outcomes.</li><li>Facilitation Expertise: Proven ability to deliver engaging, interactive classroom and virtual sessions using adult learning principles.</li><li>Technology Proficiency: Skilled in virtual training platforms (WebEx, Zoom, MS Teams) and Learning Management Systems (LMS).</li><li>Coaching & Feedback Skills: Ability to assess learner performance and provide actionable feedback to improve results.</li></ul>Compensation range: The salary range for this position is: $69,920 - $133,620.USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.  Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.  USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Facilitator I - Mid Level (Life Company)

Why USAA?At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.The OpportunityJoin our Transformation & Ventures team as we evolve our strategy and invest for the future. In this Business Strategist Lead role, you’ll align strategy to our most critical investments and help shape our long-term direction. Perfect for someone who excels at driving impact and influencing across teams.  As a dedicated Business Strategist Lead, you may also be responsible for managing and communicating the progress and outcomes of business strategic and operational efforts with senior leadership throughout the planning process and ongoing. Provides thought leadership, resources, support, guardrails, and guidance to enable senior leaders across CoSA and enterprise to achieve strategic goals. Contributes to the sustainability of CoSA and functional strategies while also ensuring all production and expense targets are achievable for the plan horizon.We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, Chesapeake, VA or Tampa, FL. Relocation assistance is not available for this position.What you'll do:<ul><li>Leverage expert business acumen, critical thinking, abstract thinking, and empathy to independently reframe business problems into business opportunities.</li><li>Develop custom project approaches to uniquely address the specific needs of each defined initiative, ensuring a deep focus on achieving business objectives.</li><li>Continuously iterate and refine methodologies to optimize business development.</li><li>Drive continuous improvement by iteratively refining methodologies and approaches to further evolve the business strategy discipline.</li><li>Lead diverse audiences, including partners, senior executive leadership, stakeholders and users towards a shared vision and desired outcomes through impactful communication and engagement strategies.</li><li>Conduct comprehensive strategic analysis employing advanced data analysis skills, to manipulate, interpret and study additional data sources to translate findings into comprehensive actionable insights for further business strategy development.</li><li>Synthesize and interpret large amounts of quantitative and qualitative data to create narratives that communicate strategic recommendations These recommendations may include audience and market recommendations; vision, advantage, scope; experience guardrails; journey maps; prototypes; sketches; visual concepts; narratives; white papers; blueprints.</li><li>Maintain a deep understanding of business needs, goals, and challenges and connects all aspects of the business strategy to tell a cohesive, impactful story aligning to the enterprise corporate strategy.</li><li>Define and execute recommendations to enhance the business strategy practice, ensuring alignment of business strategies to the enterprise corporate strategy</li><li>Elevate experience related opportunities to USAA strategic planning process.</li><li>Execute and evolve functional strategies developed in partnership with the CoSA strategy team.</li><li>Understand and supports the execution of functional, CoSA and enterprise strategies with functional implications.</li><li>Partner with the CoSA strategy team on the USAA strategic planning process.</li><li>Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.</li></ul>What you have:<ul><li>Bachelor’s Degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.</li><li>8 years of business strategy experience to include 4 years of experience leading strategy engagements.</li><li>Deep expertise in industries such as financial services and/or insurance.</li><li>Ability to identify strategic needs and lead all aspects of projects with sound business recommendations and alignment with key business partners.</li><li>Demonstrated experience influencing business decisions and driving strategic outcomes.</li><li>Demonstrated experience translating complex business strategy and vision into an executable business process and technology plan and successfully delivering component.</li><li>Demonstrated technical Consulting Skills including but not limited to, Hypothesis-driven problem solving; Primary Market research (e.g. interviews); Secondary Market research (e.g. desk research); Data analysis (e.g. what-if, sensitivity, etc.); Story Telling; PowerPoint / Excel; Presentation skills; Meeting Leadership</li><li>Advanced quantitative, analytical, written, and oral communication, and collaboration skills, with the ability to work effectively with cross-functional teams and stakeholders at all levels.</li></ul>What sets you apart:<ul><li>Current or prior P&C insurance industry experience</li><li>Experience creating strategy, building relationships, and managing executive stakeholders</li><li>US military experience through military service or a military spouse/domestic partner</li></ul>Compensation range: The salary range for this position is: $143,320 - $273,930.USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.  Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.  USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Business Strategist Lead

Why USAA?At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.The OpportunityOur Marketing Campaigns Manager leads the creation, facilitation and / or execution of complex marketing campaigns across multiple channels including - not limited to - media, direct, sponsorships and digital. Responsible for one or more of the following areas: ongoing management of agency resources; creating, managing and/or executing campaigns; and/or managing budgets. Collaborates and develops partnerships with various internal and external resources to develop and deliver marketing communications for one or more of the following: go-to-market plans, integrated tactical plans, project plans, milestone schedules, and/or creative strategy.We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, Chesapeake, VA or Tampa, FL. Relocation assistance is not available for this position.What you'll do:<ul><li>Develops and oversees overall project management of multiple, complex marketing campaigns and plans.</li><li>Effectively directs Agency to ensure alignment with goals and prioritization.</li><li>Coordinates and gains alignment with peers, enterprise partners and senior management.</li><li>Responsible for communication of program, project and /or campaign through various reports/tool as required.</li><li>Serves as a primary resource to team members on escalated matters of an unusual nature.</li><li>Applies advanced knowledge of marketing principles.</li><li>Applies an advanced understanding of resource tools to assess performance against marketing objectives.</li><li>Begins to identify opportunities for review.</li><li>Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.</li></ul>What you have:<ul><li>Bachelor’s Degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.</li></ul><ul><li>6 or more years of experience in a marketing, sales, advertising and/or communications function, to include at least 3 years experience in one or more of the following areas: direct response, sponsorships/events marketing, advertising, sales, digital or overall campaign management. Advanced knowledge of marketing industry and practices.</li><li>Experience influencing business decisions, facilitating and/or participating in cross-functional teams, motivating and collaborating with key stakeholders, and implementing change management.</li></ul>What sets you apart:<ul><li>Experience building campaigns in Salesforce and Adobe platforms.</li><li>Banking industry background.</li><li>Process optimization expertise.</li><li>Analytical experience and familiarity working with channel performance metrics.</li></ul>Compensation range: The salary range for this position is: $93,770 - $179,240.USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.  Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.  USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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