Inclusive language is about more than not offending people. It&rsquo;s about taking an active role in making people feel welcome and included in the workplace.
Transitioning to a more inclusive way of speaking may feel daunting, but with a few changes you can make an impact. 
<h2 style="text-align: center;">What Is Inclusive Language?</h2>
<a href="https://blog.hubspot.com/marketing/inclusive-language#:~:text=Inclusive%20language%20is%20the%20words,%2C%20socioeconomic%20status%2C%20and%20ability." rel="follow noopener" target="_blank">Inclusive language</a> is using words that aim to include people in a statement, rather than exclude them. It is used to avoid bias and discrimination against people based on their sex, gender, race, ability, etc.
For example, if you&rsquo;re writing a job posting that reads, &ldquo;The best candidate for this role is a proficient Microsoft Word user and he or she should feel comfortable training others,&rdquo; that is an example of non-inclusive language. &ldquo;He or she&rdquo; doesn&rsquo;t capture the full breadth of human pronouns.&nbsp;
In order to write inclusively, you would update the sentence to &ldquo;The best candidate for this role is a proficient Microsoft Word user and they should feel comfortable training others.&rdquo;
Creating a culture of inclusive language also often moves beyond protected identities, like gender and race. It can mean avoiding things like jargon or slang that may not be known by everyone on the team to avoid making anyone feel excluded. 
<h2 style="text-align: center;">How To Embrace Inclusive Language in the Workplace</h2>
<h3> Understand the Difference Between Intent and Impact</h3>
When it comes to inclusive language, it&rsquo;s important to understand that intent and impact are two different things.&nbsp;
While it may not have been your intent to hurt someone by saying that you&rsquo;re &ldquo;just so OCD&rdquo; about the order of company files, the impact is that the person on your team who recently got diagnosed with OCD is feeling uncomfortable.
When we&rsquo;re learning a new skill it can feel uncomfortable when you get told that something you said hurt someone. Understanding that many language mistakes come from an unintended impact, not from malicious intent, can help you understand and correct those mistakes with the right attitude.
<h3> Create a Company Acronym and Inclusive Language Guide</h3>
Have you ever considered the acronyms that you use everyday as an exclusive language?&nbsp;
Using acronyms like CTA, YTD, EOD, or jargon and terms like &ldquo;boil the ocean,&rdquo; &ldquo;over the wall,&rdquo; or &ldquo;low-hanging fruit&rdquo; can feel like a whole different language to someone who isn&rsquo;t familiar with them.
As part of your onboarding process, consider putting together <a href="https://hbr.org/2022/03/how-to-make-your-organizations-language-more-inclusive" rel="follow noopener" target="_blank">a guide to the acronyms and jargon most commonly used at your organization</a>. It&rsquo;s an easy way to make your language more inclusive and ensure that no one walks away from a meeting more confused.
For some companies, having a list of non-inclusive terms and their more inclusive alternatives can help make inclusive language even easier to embrace. <a href="https://www.linkedin.com/feed/update/urn:li:activity:7051604968671203328/" rel="follow noopener" target="_blank">Here are a few common ones</a>, and <a href="https://www.linkedin.com/company/careercircle/" rel="follow noopener" target="_blank">follow us on LinkedIn</a> as we share more diversity tips!
<h3> Remove Gendered Terminology From Job Postings</h3>
Most companies have shifted to using the gender-neutral &ldquo;they&rdquo; pronoun in their job postings which is an incredible first step. If your team hasn&rsquo;t yet, now is the time. It&rsquo;s one of the simplest changes to make and it has a huge impact on the people applying.
To take it a step further <a href="https://www.allegisglobalsolutions.com/en/workforce-insights/podcasts/unconscious-bias-in-hiring" rel="follow">consider how the terms you use may have a gendered bias</a>.
While individual words in English may not have a gender,&nbsp;they can have a gendered tone to them. <a href="https://go.careercircle.com/skills-centric-job-descriptions-download" rel="follow">Consider how terms</a> like ruthless and aggressive feel versus collaborative or dependable and how using each could affect who applies to your roles.
<h3> Acknowledge the Need for Nuance</h3>
Inclusivity relies on a balance of equality and equity. As an organization, you need to be able to give people what they need to feel welcomed and successful, while still creating an equal expectation amongst your company.
Take people-first language for example.
While <a href="https://www.nih.gov/about-nih/what-we-do/science-health-public-trust/perspectives/writing-respectfully-person-first-identity-first-language" rel="follow noopener" target="_blank">people-first language (terms like &ldquo;person with autism&rdquo;) was written into law in the Americans with Disabilities Act</a>, in recent years, some in the disability community have voiced their preference for <a href="https://autisticadvocacy.org/about-asan/identity-first-language/" rel="follow noopener" target="_blank">identity-first language</a> (terms like &ldquo;autistic person&rdquo;).
When you are creating your inclusive language guide, open the conversation publicly to allow everyone&rsquo;s voice (especially those within the communities you&rsquo;re referencing) to be heard before making a final call. But remember that you will likely have some employees who use different terms to refer to themselves and there isn&rsquo;t anything wrong with that.&nbsp;
<h3> Be Ready To Make Mistakes and Know How To Correct Them</h3>
Adopting inclusive language is all about learning together and holding each other accountable. You&rsquo;re going to make mistakes and that&rsquo;s okay, what matters is how you face them.

When you&rsquo;ve said something that has caused offense:
<ul>
<li>Recognize and own up to your mistake and apologize. Don&rsquo;t spend too long diving into your apology as that can turn the attention towards making people feel obligated to say, &ldquo;It&rsquo;s okay&rdquo; when, in reality, it&rsquo;s not.</li>
<li>Thank the person who raised their concerns to you for taking the time to educate you. Shifting directly from the apology to gratitude for the education helps to get the conversation on track.</li>
<li>Make a plan to do better in the future. You can do this part internally, but consider where your mistake came from and what words you can use instead in the future.&nbsp;</li>
</ul>
Here&rsquo;s an example to use as a template: &ldquo;I&rsquo;m sorry. I didn&rsquo;t realize that term was offensive, so thank you for taking the time to correct and educate me. I&rsquo;ll do better in the future.&rdquo;

When you hear something non-inclusive:
<ul>
<li>Be careful with calling someone out in front of a room of people. This can feel overwhelming at first, so consider talking to the person privately. As the culture of your company changes, there&rsquo;s nothing wrong with taking the appropriate action to correct in public.</li>
<li>Assume good intent. Chances are the person didn&rsquo;t make the mistake on purpose, so approaching the correction as a judgment could put people on the defensive and no one grows when they&rsquo;re focused on defending themselves.</li>
<li>Call them in rather than calling them out. Consider sharing some resources with them to learn more.</li>
<li>If they continue to use exclusive language, it&rsquo;s likely they aren&rsquo;t the only one making these mistakes so it could be a good opportunity for the organization to learn together. You can always talk with your manager about getting some more training on the calendar.</li>
</ul>
Here&rsquo;s an example to use as a template: &ldquo;I&rsquo;m sure it wasn&rsquo;t your intent, but &lsquo;crazy&rsquo; is often used as an insult and we should aim to use words like that less. I like to use &lsquo;wild&rsquo;&rsquo; instead, but I&rsquo;m always looking for more alternatives if you find any others!&rdquo; 
It&rsquo;s important to remember that using inclusive language in the workplace isn&rsquo;t about reaching a finish line. It&rsquo;s a journey where people learn and grow together, so take your time to make these cultural changes.&nbsp;
Approach these changes with flexibility and compassion as you continue to learn and it won&rsquo;t be long before your team feels more included.

Inclusive language is about taking an active role in making people feel welcome and included in the workplace.

How To Embrace Inclusive Language in the Workplace

Inclusive language is about more than not offending people. It’s about taking an active role in making people feel welcome and included in the workplace.

We recently sat down with recruiters from Google, Publicis Media, and our own team to learn more about what jobseekers need to know when creating their resumes.
<a href="https://www.linkedin.com/in/juan-alberto-montoya-63458278/" rel="follow noopener" target="_blank">Juan Alberto Montoya</a> from Google shared with us, &ldquo;You need to look at your resume as a representative of who you are, so treat it as if it&rsquo;s speaking on your behalf.&rdquo;&nbsp;
If your resume is your story, you need to consider, &ldquo;How do I want to tell my story?&rdquo;
We&rsquo;ve pulled the 5 most important resume tips that recruiters want you to know when you&rsquo;re applying for a new role. Get out that resume of yours and let&rsquo;s make sure that it&rsquo;s polished to perfection! 
<h2 style="text-align: center;">The 5 Resume Tips Recruiters Want You To Know </h2>
<h3 style="text-align: left;">Cover The Basics</h3>
The number one thing the recruiters recommended was making sure that all of your contact information was up-to-date.&nbsp;
Make sure you have your first and last name, email address, and phone number. But it&rsquo;s not enough to just have a phone number&hellip;you need to make sure that your voicemail is available for recruiters to leave a message. As <a href="https://www.linkedin.com/in/jacobschulzsa/" rel="follow noopener" target="_blank">Jacob Schultz</a> from Publicis Media shared, &ldquo;Yes, recruiters still do pick up the phone and call candidates!&rdquo;
Beyond your contact information, your resume should always have your work experience and certificates you&rsquo;ve completed, like a&nbsp;<a href="https://www.careercircle.com/blog/post/why-you-should-earn-a-google-career-certificate" rel="follow noopener" target="_blank">Google Career Certificate</a>, and any technical skills you have, including, but not limited to, particular software you know how to use or programming languages.
<h3> Focus on Relevance AND Impact</h3>
When you&rsquo;re building your resume, be critical about what work experience and skills you add to it. Keep it relevant to the role you&rsquo;re applying for. Many people find it worthwhile to have a main resume that lists out all of their work experience, certificates and credentials, skills, etc. and then pull data from that main resume to <a href="https://www.linkedin.com/feed/update/urn:li:activity:7065399789189750784" rel="follow noopener" target="_blank">build a more tailored resume</a> for each role you apply for.
Remember: If you no longer feel confident using a skill, like a second language or a program you haven&rsquo;t used in years, take it off of your resume. You never know when an interviewer will start asking you questions in Spanish when you haven&rsquo;t actually used your Spanish skills in years, which is what happened to CareerCircle Customer Success Manager, <a href="https://www.linkedin.com/in/emilyjleung/" rel="follow noopener" target="_blank">Emily Leung</a>!
Outside of relevance, you need to show the impact that you&rsquo;ve had in your previous role.
<a href="https://www.linkedin.com/in/juan-alberto-montoya-63458278/" rel="follow noopener" target="_blank">Juan</a> shared what&rsquo;s called the XYZ format. It&rsquo;s a way of reframing how you think about what you do on a day-to-day basis and how you can contextualize it in a resume to build a story.
When you&rsquo;re thinking about a task or project you manage, frame it as &ldquo;I accomplished X as measured by Y by doing Z.&rdquo;
For example, &ldquo;I increased productivity by 15% quarter over quarter as measured by completed projects by implementing an Agile project management framework.&rdquo;
Using the XYZ format helps you to showcase what you did, how you did it, and what impact it had to make sure that every bullet point on your resume contributes to your story effectively.
<h3> Simple Is Better</h3>
While those elaborately designed resumes are certainly beautiful, there&rsquo;s no need for colors, fancy fonts, or photos. In fact, some of those designs could make it more difficult for recruiters to find you in their <a href="https://www.jobscan.co/blog/8-things-you-need-to-know-about-applicant-tracking-systems/" rel="follow noopener" target="_blank">Applicant Tracking System</a> because the software isn&rsquo;t able to parse (or extract the data from) it effectively.
Your resume should be:
<ul>
<li>Single column</li>
<li>PDF or doc file, depending on what the application calls for</li>
<li>No more than 2 pages</li>
</ul>
And have:
<ul>
<li>An easy-to read font like Times New Roman/Arial/Calibri/etc.</li>
<li>At least size 11 font</li>
<li>Clear headings for each section</li>
</ul>
If you want to highlight your creativity, instead of building a graphically designed resume, build a portfolio! This is especially helpful for anyone who is in the creative industry, like web designers or content writers.
<h3> Use the Lingo&hellip;Correctly</h3>
<a href="https://www.linkedin.com/in/jacobschulzsa/" rel="follow noopener" target="_blank">Jacob Schultz</a> of Publicis Media shared with us, &ldquo;I switched from being a career coach to a recruiter and my resume was filled with jargon from my career coach days. I often referred to working with students in my resume, but in recruiting, the people we serve aren&rsquo;t students, they&rsquo;re potential candidates. So I had to learn how to translate my resume and change some of those keywords. Once I started using that HR lingo, I started getting interview requests all over the place so sometimes it&rsquo;s just about changing your language.&rdquo;
When you&rsquo;re looking for a role in a particular industry, and especially if you&rsquo;re transitioning into that industry, learn the terminology they use so you can reflect that language on your resume. Then when a recruiter is using keywords to search their ATS, you&rsquo;ll come up as a candidate who knows what they&rsquo;re talking about!
<h3> Highlight Your Professional Development Efforts</h3>
One of the most frequently asked questions we see is, &ldquo;How should I talk about my Google Career Certificate on my resume?&rdquo;
For most people, you&rsquo;ll have a section on your resume for &ldquo;Education&rdquo; or &ldquo;Certificates&rdquo; and your Google Career Certificate would fall under that category. Some people like to put this section at the top of their resume to make sure it stands out at first glance and that can be a great option if you don&rsquo;t have a ton of work experience in your chosen field.
You can also take time to highlight the particular skills you learned. For example, if you have completed the Google Data Analytics Career Certificate, consider adding skills like:
<ul>
<li>SQL</li>
<li>Data Visualization</li>
<li>Predictive modeling</li>
<li>Statistical Analysis</li>
</ul>
You can also format the project you completed during your program into a portfolio on a website or in a PDF deck to help support your skills.
When we talked to one of the Google Employer Consortium members, they told us that they love seeing who has completed a Google Career Certificate because it shows them that these people have dedicated themselves to their professional development and gained the skills needed to be successful&hellip;so don&rsquo;t be afraid to highlight that certificate on your resume!

If you&rsquo;re feeling overwhelmed even getting started, we&rsquo;ve got your back. Our&nbsp;<a href="https://www.careercircle.com/resume-builder" rel="follow noopener" target="_blank">Resume Builder</a> will get you set up with a professional resume in minutes!

Top resume tips from Google, Publicis Media, and experts. Learn how to polish your resume and stand out to recruiters.

The 5 Resume Tips Recruiters Want You to Know

The 5 Resume Tips Recruiters Want You To Know

For many people, interviews are simultaneously the best and worst part of job searching. When you schedule one, it means that your resume knocked their socks off and your skills align with what they&rsquo;re looking for, but it also means more than a few nerves to face.
The key to kicking those nerves to the curb is to be prepared and this whole blog post is dedicated to exactly that. You&rsquo;ll learn how best to research a company, what notes to have on hand, and we&rsquo;ve even got a template for your follow up email.
This post is part of The Layoff Series, a series of blog posts built to help jobseekers get back on their feet after a layoff. Be sure to check out the other articles in the series <a href="https://www.careercircle.com/blog/post/what-to-do-after-a-layoff" rel="follow noopener" target="_blank">What To Do After a Layoff</a> and <a href="https://www.careercircle.com/blog/post/the-layoff-series-7-tips-to-organize-your-job-search" rel="follow noopener" target="_blank">7 Tips To Organize Your Job Search</a>, to learn how to handle a layoff from step one.

<h2 style="text-align: center;"> How To Prepare for an Interview</h2>
You did it! You got past the application stage and you&rsquo;ve got an interview. Now it&rsquo;s time to get ready&hellip;here&rsquo;s what you need to do.
<h3> Do Your Research</h3>
Before interviewing, do a deep dive into the company, products or services they offer, and the person (or people) you&rsquo;ll be interviewing with. The easiest way to do this is to check out the company&rsquo;s About page on their website and look through their LinkedIn to see some of their history and current initiatives. It&rsquo;s also a good idea to do a quick Google search to see any recent news article about them.
If the company sells a particular product or service, sign up for a free trial or test out whatever you can. If it&rsquo;s not accessible to you, look through case studies on their website to learn more about their customers and the problems they&rsquo;re solving for.
To really impress, make note of the things that are particularly appealing to you and mention them early in the interview. For example, &ldquo;I loved that [COMPANY NAME] shared those pictures from your in-person meeting. Is that a meeting you all do often?&rdquo;
It can be a great way to break the ice and learn more about the company&rsquo;s culture before diving into the full interview.
<h3> Use Notes</h3>
One of the biggest misconceptions I see when people are talking about the hiring process is thinking that candidates aren&rsquo;t allowed notes during an interview.&nbsp;Remember, the recruiter or hiring manager you&rsquo;re working with is likely taking questions off of notes and taking notes throughout the interview&hellip;you can, too!
It&rsquo;s great to have a few things memorized, but there&rsquo;s nothing wrong with having notes for any particular stories or achievements you want to remember to convey.&nbsp;
In your notes, make sure you have:
<ol>
<li>
Your elevator pitch: A 30 to 45-second pitch about who you are and how you&rsquo;re a fit for the role. Career and Executive Coach, Renata Junkova, explains, &ldquo;<a href="https://www.linkedin.com/pulse/how-craft-perfect-job-interview-elevator-pitch-renata-junkova/" rel="follow noopener" target="_blank">A persuasive and memorable pitch, perceived as an opening speech that summarizes: WHO YOU ARE, WHAT YOU DO, WHY THEY SHOULD HIRE YOU.</a>&rdquo;&nbsp; So keep it short, clear, and relevant to the job you're interviewing for.
</li>
<li>
Answers to common interview questions: Prepare for questions like, &ldquo;Why do you want to work at this company?&rdquo;, &ldquo;Tell me about a conflict you faced at work and how you dealt with it.&rdquo;, and &ldquo;What are you looking for in a new position?&rdquo; The Muse has some excellent templates for answering all of those questions and more <a href="https://www.themuse.com/advice/interview-questions-and-answers" rel="follow noopener" target="_blank">here</a>.&nbsp;
</li>
<li>
How your skills align with the requirements of the job: Remember to focus all of your answers towards how you can do the job. Don&rsquo;t be afraid to highlight the keywords in the job posting in your answers!
</li>
<li>
Overviews of any impressive projects you&rsquo;ve handled: Brag about yourself! Remember to highlight the goal of the project, what you did, and what the results were.
</li>
<li>
A response to any gaps in your employment: It&rsquo;s likely the recruiter will ask about any gaps in your employment. When you&rsquo;ve faced a layoff, it can feel overwhelming to tackle this question. Remember to be honest, optimistic, and bring it back to the role you&rsquo;re interviewing for. Here&rsquo;s an example to work with: &ldquo;I was recently laid off due to internal restructuring at my previous company. While it certainly threw a curveball my way, I took it as an opportunity to reevaluate my goals and focus on applying for roles that align with my hopes of growing as a Project Manager. I began working on my <a href="https://www.careercircle.com/blog/post/why-you-should-earn-a-google-career-certificate" rel="follow noopener" target="_blank">Google Career Certificate</a> in Project Management. I&rsquo;m excited to apply what I&rsquo;ve learned to this role!&rdquo;
</li>
</ol>
<h3> Practice, Practice, Practice</h3>
We&rsquo;re going to say it again. That&rsquo;s how important it is. Practice!
It can feel awkward at first to practice for your interview, but it really does help! You don&rsquo;t have to put a ton of effort into practicing. You can just record yourself answering the questions, or video call with a friend and have them play the interviewer. You can even utilize our <a href="https://www.careercircle.com/quizzes/interview-prep" rel="follow noopener" target="_blank">Interview Prep tool</a> that takes you through some simple quizzes to make sure you&rsquo;re all set to sit down with that interviewer.
If you&rsquo;re doing a virtual interview, be sure to record in the same location using the same audio setup you&rsquo;ll be using in the interview. Then you can feel confident that your headphones work and the interviewer can hear and see you!
<h3> Dress For Your Best</h3>
Now that doesn&rsquo;t mean you need to wear a floor-length ball gown, but wearing an outfit that makes you feel confident, comfortable, and powerful is the way to go. If you&rsquo;re doing a virtual interview, be sure to try out the outfit with any virtual or real-life background you&rsquo;ll be using. Some colors or patterns may become distracting when on camera so when you&rsquo;re practicing your interview, throw on your outfit to be sure you won&rsquo;t run into any problems!
When in doubt, dress up. <a href="https://www.indeed.com/career-advice/starting-new-job/guide-to-business-casual-attire" rel="follow noopener" target="_blank">Business casual</a> is the best option for pretty much any interview.&nbsp;
<h3> Take a Deep Breath</h3>
Interviews are nerve-wracking. Whether it&rsquo;s your first or your 50th, interviews often make people feel judged, uncomfortable, anxious, etc. Take a few minutes before your interview starts to take some deep breaths. We recommend trying the <a href="https://youtu.be/a7uQXDkxEtM" rel="follow noopener" target="_blank">box breathing technique</a> which can help to calm your nerves and help you come to the interview with your best foot forward.
If you can, try to get some fresh air as well. Go on a walk or open a window before your interview to help get your creative juices flowing and get in the right headspace to impress!
<h3> Have Questions at the Ready</h3>
Most interviews end with the interviewer saying, &ldquo;So did you have any questions for me?&rdquo;
One of the biggest mistakes that candidates make is not asking any questions. It can feel like it&rsquo;s better to let the call end naturally, but asking thoughtful questions shows that you&rsquo;re engaged and invested.
Here are some questions to consider asking:
<ol>
<li>
How does your leadership team interact with lower level employees?
</li>
<li>
How is [COMPANY NAME] planning to evolve in the next five years?
</li>
<li>
What do you like most about working for [COMPANY NAME]?
</li>
<li>
What sort of collaboration with other teams and colleagues can this role expect?
</li>
</ol>
<h3> Pre-Write Your Follow up Email</h3>
Following up after an interview is an easy way to stand out from the crowd. If you have a template put together, it&rsquo;s easier to get that email sent out right after your interview!&nbsp;Remember to plug in some details from the interview that can help reiterate important points you want to hit home.
If you&rsquo;re facing some writer&rsquo;s block, here&rsquo;s a template to start with:
Dear [Name of the Interviewer],
Thank you for taking the time to meet with me about the [job title] role. It was a pleasure to learn more about the position and [company name] and I was so impressed to hear that [company&rsquo;s recent accomplishment].
I&rsquo;m confident that I can excel as a [job title] on your team and I would love to bring my experience with [experience or skill] to the position.
Please don&rsquo;t hesitate to reach out if you or your team has any questions or needs any additional information.
I look forward to hearing from you!
Thanks again,
[Signature]
 We hope that every interview goes off without a hitch, but remember, if you need some extra support, 1-on-1 career coaching is available to our members. Simply <a href="https://www.careercircle.com/candidates" rel="follow noopener" target="_blank">login</a> and contact us for a coaching session.&nbsp;

You did it! You got past the application stage and you’ve got an interview. Now it’s time to get ready…here’s what you need to do.

The Layoff Series: How To Prepare for an Interview

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157 Articles

How To Embrace Inclusive Language in the Workplace

The 5 Resume Tips Recruiters Want You To Know

The Layoff Series: How To Prepare for an Interview

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