This is a contract role supporting Pearson Education. Pearson is partnering with Allegis Global Solutions and TalentBurst Connect to fill these positions through 2026. If selected, you will be employed by TalentBurst Connect and assigned to support Pearson Education. We look forward to reviewing your application. Customer Engagement Associate Pearson Virtual Schools - Connections Academy Temporary / Seasonal / Fully Remote Role This is a remote, temporary role, ranging from hire date through approximately September 30th, 2026. Do you enjoy a fast-paced, people-focused environment where you can support families, solve real problems, and make a meaningful impact through every interaction? About the Role: Pearson Virtual Schools is hiring seasonal, temporary team members to support Connections Academy, a leading online public-school program serving students and families nationwide. We are hiring customer-facing associates to support our Student Services team. You will join our team for our peak hiring season, handling inbound phone calls, email, live chat, and SMS to provide outstanding service to the families and students we enroll. This role is ideal for individuals who are skilled at providing strong support, problem-solving, enjoy helping customers navigate important decisions, and thrive in a fast-paced, service-oriented environment. Seasonal representatives must have excellent written and verbal communication skills and are savvy in working with a variety of systems and technology. You must be exceptionally patient, empathetic, and willing to offer the best experience possible for the families we support. This role is responsible for helping to ensure that we retain and provide a strong experience to Connections Academy families, so you must be reliable, responsive, and results-oriented. Our operation is open 5 days per week. Schedules are 9am-6pm Eastern Time. You will: &bull; Support and engage enrolled families and students with questions related to onboarding, schedules, systems, and next steps &bull; Answer inbound questions via phone, and potentially via email, chat, and SMS with warmth, clarity, and confidence &bull; Provide empathetic, solutions-oriented assistance during high-volume periods &bull; Maintain student accounts and records, documenting, and logging information into the online system accurately &bull; Partner with internal teams to ensure families receive accurate, timely support &bull; Help reinforce trust, confidence, and satisfaction with Connections Academy &bull; Protects the privacy of student account information through compliance with federal student privacy law (Family Education Rights and Privacy Act (FERPA)) You are: &bull; Flexible, adaptive, and able to positively and efficiently support students and caretakers &bull; Able to take direction quickly and learn new procedures, processes, and products &bull; Able to use a variety of customer service and sales tools, software, and systems to effectively manage customer interactions &bull; Skilled at multi-tasking in a fast-paced, high-volume environment &bull; Reliable, professional, and empathetic &bull; Comfortable working remotely and independently in a structured environment &bull; Believe in a culture of continuous improvement supporting enrollment goals &bull; Able to adhere to company attendance policy and work between 9am-6pm Eastern Time You have : &bull; A bachelor's degree or equivalent work experience &bull; 1+ year of customer service, high volume call center, or support experience required &bull; Excellent verbal communication, written, and listening skills with emotional intelligence &bull; Ability to explain complex information clearly and patiently &bull; Experience navigating websites, browsers, and systems, often using multiple tabs, screens, and systems concurrently, with strong typing skills &bull; Comfort using Windows computer/operating system &bull; Calm, empathetic approach when supporting families under stress &bull; Familiarity with education and the public-school system a strong plus &bull; Remote experience preferred Pearson provides a flexible work environment for its employees. We believe that the ability to work from anywhere in the US, anytime in work/life balance is a critical part of our culture and employee satisfaction. In exchange, we require that employees have the appropriate means to work remotely, including adherence to our work at home policies regarding home office setup, including but not limited to privacy of records, technology standards, equipment standards and expectations. Compensation: The pay for this temporary role is $20 per hour, with potential for over-time. About Pearson Virtual Schools: At Pearson we're committed to a world that's always learning. Pearson Virtual Schools K-12 group brings high quality, online education to schools, school districts, and students in the U.S. and abroad. Hallmarks of our programs include a personalized learning approach, an award-winning curriculum and Education Management System (EMS), and dedicated, certified teachers. Supporting full-time virtual schools since 2001, our online learning solutions include Connections Academy, Pearson Online Academy, and Pearson Online Classroom. Why Join Pearson Virtual Schools & Connections Academy? &bull; Be part of a mission-driven organization expanding access to high-quality education &bull; Make a real impact on families and students during important life decisions &bull; Gain experience with a respected global education company, with potential to be considered for future full-time opportunities based on performance and business need &bull; Work remotely during a defined seasonal period &bull; Collaborate with supportive, purpose-driven teams during a high-energy season

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Customer Engagement Associate (Seasonal) - Starts April 27

This is a contract role supporting Pearson Education. Pearson is partnering with Allegis Global Solutions and TalentBurst Connect to fill these positions through 2026. If selected, you will be employed by TalentBurst Connect and assigned to support Pearson Education. We look forward to reviewing your application. Enrollment Document Management Associate Pearson Virtual Schools - Connections Academy Temporary / Seasonal / Fully Remote Role This is a remote, temporary role, ranging from hire date through approximately September 30th, 2026. Do you enjoy a fast-paced, people-focused environment where you can support families, solve real problems, and make a meaningful impact through every interaction? About the Role: Pearson Virtual Schools (PVS) is hiring seasonal, temporary team members to support Connections Academy, a leading online public-school program serving students and families nationwide. We are hiring customer-facing associates to support our Enrollment Experience teams. Reporting to the Supervisor of Enrollment Management, the Document Management Associate is responsible for accurately and efficiently reviewing student enrollment documentation. Document Management Associates will communicate with families regarding missing or incomplete enrollment data and respond to caretaker inquiries. They will maintain enrollment data and assist with saving, uploading, and scanning of enrollment documentation. The Associate will work closely with the enrollment teams to provide the most accurate and timely turnaround of enrollment data verification. A successful candidate will remain current on regulations and requirements for all states in addition to state and federal guidelines related to student data and school specific deadlines. This position is intended to support families in Eastern Standard Time or Central Standard Time. The standard work hours for this position are Monday - Friday 9 am to 6 pm EST. You will: &bull; Review academic and supporting documentation to build a thorough academic picture and ensure accurate course placement &bull; Create initial student schedules based on age and available information or triage to school-based staff for additional review &bull; Complete placement and schedule change requests for enrolled students &bull; Assist with account creation for Supplemental Instructional Support Programs and enrollment into requested Clubs & Activities &bull; Manage daily workflow to ensure completeness and compliance to expected service levels, including (but not limited to): o Reviewing student accounts holistically to be able to speak to outstanding tasks or recommended actions to ensure the continuing student's success o Serving as a subject matter expert for a group of schools, knowing intimately operational differences between the schools which drive operational processes o Organizing and completing assigned workflows to ensure effective time management, accurate data integrity, efficient communication, and student retention o Maintaining student accounts and records, documenting and logging information into the EMS accurately &bull; Protect the privacy of student account information through compliance with federal student privacy law (Family Education Rights and Privacy Act (FERPA)). You are: &bull; Flexible, adaptive, and able to positively and efficiently support caretakers and students &bull; Able to take direction quickly and learn new procedures, processes, and products &bull; Able to use a variety of customer service and sales tools, software, and systems to effectively manage customer interactions &bull; Skilled at multi-tasking in a fast-paced, high-volume environment &bull; Reliable, professional, and empathetic &bull; Action oriented, taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm &bull; Focused on building strong relationships and delivering customer-centric solutions &bull; Comfortable working remotely and independently in a structured environment &bull; Believe in a culture of continuous improvement supporting enrollment goals &bull; Able to adhere to company attendance policy and work flexible hours between 9am-6pm Eastern Time, including at least one weekend day and potentially late shifts when needed You have: &bull; Associate or Bachelor's degree or equivalent work experience &bull; Prior school enrollment/registration experience is a strong plus &bull; Excellent oral, written, and interpersonal communication skills &bull; Strong customer service and analysis skills &bull; Technologically proficient (especially with Microsoft Office 365: Teams, Excel, Word, SharePoint, PowerPoint, Outlook, and ideally Salesforce) &bull; Highly organized with the ability to multi-task in a fast-paced environment &bull; Experience working with diverse populations &bull; Ability to pay close attention to detail is essential &bull; Willingness to adapt to consistent change &bull; Remote experience preferred Pearson provides a flexible work environment for its employees. We believe that the ability to work from anywhere in the US, anytime in work/life balance, is a critical part of our culture and employee satisfaction. In exchange, we require that employees have the appropriate means to work remotely, including adherence to our work at home policies regarding home office setup, including but not limited to privacy of records, technology standards, equipment standards and expectations. Compensation: The pay for this temporary role is $18 per hour, with potential for over-time and opportunities for full-time work. About Pearson Virtual Schools: At Pearson we're committed to a world that's always learning. Pearson Virtual Schools K-12 group brings high quality, online education to schools, school districts, and students in the U.S. and abroad. Hallmarks of our programs include a personalized learning approach, an award-winning curriculum and Education Management System (EMS), and dedicated, certified teachers. Supporting full-time virtual schools since 2001, our online learning solutions include Connections Academy, Pearson Online Academy, and Pearson Online Classroom. Why Join Pearson Virtual Schools & Connections Academy? &bull; Be part of a mission-driven organization expanding access to high-quality education &bull; Make a real impact on families and students during important life decisions &bull; Gain experience with a respected global education company, with potential to be considered for future full-time opportunities based on performance and business need &bull; Work remotely during a defined seasonal period &bull; Collaborate with supportive, purpose-driven teams during a high-energy season

Enrollment Document Management Associate (Seasonal) - Starts April 27

This is a contract role supporting Pearson Education. Pearson is partnering with Allegis Global Solutions and TalentBurst Connect to fill these positions through 2026. If selected, you will be employed by TalentBurst Connect and assigned to support Pearson Education. We look forward to reviewing your application. Family Enrollment Counselor Pearson Virtual Schools - Connections Academy Temporary / Seasonal / Fully Remote Role This is a remote, temporary role, ranging from hire date through approximately September 30th, 2026. Do you enjoy a fast-paced, people-focused environment where you can support families, solve real problems, and make a meaningful impact through every interaction? About the Role: Pearson Virtual Schools (PVS) is hiring seasonal, temporary team members to support Connections Academy, a leading online public-school program serving students and families nationwide. We are hiring customer-facing associates to support our Enrollment Experience teams. You will join our team for our peak hiring season, handling inbound and outbound phone calls, email, chat, and SMS to provide outstanding service and help drive enrollment goals. This role is ideal for individuals who are skilled at problem-solving, enjoy helping customers navigate important decisions, and thrive in a fast-paced, service-oriented environment. Family Enrollment Counselors must have excellent written and verbal communication skills and are savvy at working with systems and technology. You must be exceptionally patient, empathetic, and willing to offer the best experience possible for the families we support. This role is responsible for helping to drive enrollment outcomes, so you must be reliable, responsive, and results-oriented. Our operation is open 7 days per week, and candidates must be available to work evenings and at least one weekend day. Hours & schedule for the role may vary based on business need between 9am-11pm Eastern Time. You will: &bull; Communicate value, features, and benefits of the Connections Academy schools, while ensuring parents understand the expectations of a virtual school experience &bull; Help families make the right enrollment decision for their child and serve as the primary point of contact for families interested in the process of enrolling &bull; Answer inbound questions via phone, email, chat, and/or SMS &bull; Drive outbound phone calls, emails, chats, and/or SMS to drive pipeline enrollment goals &bull; Guide parents/guardians through enrollment steps, timelines, and requirements, identifying and resolving enrollment barriers by working with local schools and partners &bull; Track outreach and outcomes accurately in internal systems &bull; Deliver a high-quality, supportive experience during peak enrollment season &bull; Convert applications to enrollment decisions You are: &bull; Flexible, adaptive, and able to positively and efficiently support caretakers and students &bull; Able to take direction quickly and learn new procedures, processes, and products &bull; Able to use a variety of customer service and sales tools, software, and systems to effectively manage customer interactions &bull; Skilled at multi-tasking in a fast-paced, high-volume environment &bull; Reliable, professional, and empathetic &bull; Comfortable working remotely and independently in a structured environment &bull; Believe in a culture of continuous improvement supporting enrollment goals &bull; Able to adhere to company attendance policy and work flexible hours between 9am-11pm Eastern Time, including at least one weekend day and potentially late shifts when needed You have : &bull; A Bachelor's degree or equivalent work experience &bull; 1+ year of customer service, consultative sales, high volume call center, advising, or support experience required &bull; Excellent verbal and written communication skills &bull; Strong listening skills and emotional intelligence &bull; Ability to explain complex information clearly and patiently &bull; Experience navigating websites, browsers, and systems, often using multiple tabs, screens, and systems concurrently with strong typing skills &bull; Comfort using Windows computer/operating system &bull; Calm, empathetic approach when supporting families under stress &bull; Familiarity with education and the public-school system a strong plus &bull; Remote experience preferred Pearson provides a flexible work environment for its employees. We believe that the ability to work from anywhere in the US, anytime in work/life balance is a critical part of our culture and employee satisfaction. In exchange, we require that employees have the appropriate means to work remotely, including adherence to our work at home policies regarding home office setup, including but not limited to privacy of records, technology standards, equipment standards and expectations. Compensation: The pay for this temporary role is $20 per hour, with potential for over-time and opportunities for full-time work. About Pearson Virtual Schools: At Pearson we're committed to a world that's always learning. Pearson Virtual Schools K-12 group brings high quality, online education to schools, school districts, and students in the U.S. and abroad. Hallmarks of our programs include a personalized learning approach, an award-winning curriculum and Education Management System (EMS), and dedicated, certified teachers. Supporting full-time virtual schools since 2001, our online learning solutions include Connections Academy, Pearson Online Academy, and Pearson Online Classroom. Why Join Pearson Virtual Schools & Connections Academy? &bull; Be part of a mission-driven organization expanding access to high-quality education &bull; Make a real impact on families and students during important life decisions &bull; Gain experience with a respected global education company, with potential to be considered for future full-time opportunities based on performance and business need &bull; Work remotely during a defined seasonal period &bull; Collaborate with supportive, purpose-driven teams during a high-energy season

Family Enrollment Counselor (Seasonal) - Starts April 27

This is a contract role supporting Pearson Education. Pearson is partnering with Allegis Global Solutions and TalentBurst Connect to fill these positions through 2026. If selected, you will be employed by TalentBurst Connect and assigned to support Pearson Education. We look forward to reviewing your application . Lead Nurture Associate Pearson Virtual Schools - Connections Academy Temporary / Seasonal / Fully Remote Role This is a remote, temporary role, ranging from hire date through approximately September 30th, 2026. Do you thrive in a fast-paced, people-focused environment where you can help families navigate important decisions, solve problems, and make a meaningful impact through every interaction? About the Role: Pearson Virtual Schools is hiring seasonal, temporary team members to support Connections Academy, a leading online public-school program serving students and families nationwide. We are hiring customer-facing associates to support our Lead Nurture team. You will join our team for our peak hiring season, handling inbound and outbound phone calls, email, live chat, and/or SMS to provide outstanding service to the families and students we enroll. This role is ideal for individuals who are skilled at providing consultative guidance, enjoy helping prospective customers navigate important decisions, and thrive in a fast-paced, service-oriented environment. Seasonal representatives must have excellent written and verbal communication skills and be savvy in working with a variety of systems and technology. You must be patient, empathetic, and willing to offer the best experience possible for the families we support. This role is responsible for helping to convert qualified leads into enrollment applications, so you must be reliable, responsive, and results-oriented. Our operation is open 7 days per week, and candidates must be available to work evenings and at least one weekend day. Hours & schedule for the role may vary based on business need between 9am-11pm Eastern Time. You will: &bull; Communicate value, features, and benefits of the Connections Academy schools, while ensuring parents understand the expectations of a virtual school experience &bull; Help encourage qualified families to apply for enrollment for their child, and serve as the primary point of contact for families interested in beginning the process of enrolling &bull; Answer inbound questions via phone, email, chat, and SMS &bull; Drive outbound phone calls, emails, chats, and SMS to drive pipeline application goals &bull; Share program benefits and next steps in a consultative, non-salesy way while also helping to drive applications &bull; Build rapport, understand family needs, and provide timely, helpful follow-up &bull; Track outreach and outcomes accurately in internal systems &bull; Convert interest into applications You are: &bull; Flexible, adaptive, and able to positively support families, students, and caretakers &bull; Able to take direction quickly and learn new procedures, processes, and products &bull; Able to use a variety of customer service and sales tools, software, and systems to effectively manage customer interactions &bull; Skilled at multi-tasking in a fast-paced, high-volume environment &bull; Reliable, professional, and empathetic &bull; Comfortable working remotely and independently in a structured environment &bull; Believe in a culture of continuous improvement supporting enrollment goals &bull; Able to adhere to company attendance policy and work flexible hours between 9am-11pm Eastern Time, including at least one weekend day and potentially late shifts when needed You have : &bull; A Bachelor's degree or equivalent work experience &bull; 1+ year of consultative, sales, customer service, advising, or support experience required &bull; Excellent verbal and written communication skills &bull; Strong listening skills and emotional intelligence &bull; Ability to explain complex information clearly and patiently &bull; Experience navigating websites, browsers, and systems, often using multiple tabs, screens, and systems concurrently with strong typing skills &bull; Comfort using Windows computer/operating system &bull; Calm, empathetic approach when supporting families under stress &bull; Familiarity with education and the public-school system a strong plus &bull; Remote experience preferred Pearson provides a flexible work environment for its employees. We believe that the ability to work from anywhere in the US, anytime in work/life balance is a critical part of our culture and employee satisfaction. In exchange, we require that employees have the appropriate means to work remotely, including adherence to our work at home policies regarding home office setup, including but not limited to privacy of records, technology standards, equipment standards and expectations. Compensation: The pay for this temporary role is $20 per hour, with potential for over-time and opportunities for full-time work. About Pearson Virtual Schools: At Pearson we're committed to a world that's always learning. Pearson Virtual Schools K-12 group brings high quality, online education to schools, school districts, and students in the U.S. and abroad. Hallmarks of our programs include a personalized learning approach, an award-winning curriculum and Education Management System (EMS), and dedicated, certified teachers. Supporting full-time virtual schools since 2001, our online learning solutions include Connections Academy, Pearson Online Academy, and Pearson Online Classroom. Why Join Pearson Virtual Schools & Connections Academy? &bull; Be part of a mission-driven organization expanding access to high-quality education &bull; Make a real impact on families and students during important life decisions &bull; Gain experience with a respected global education company, with potential to be considered for future full-time opportunities based on performance and business need &bull; Work remotely during a defined seasonal period &bull; Collaborate with supportive, purpose-driven teams during a high-energy season

Lead Nurture Associate (Seasonal) - Starts April 27

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