We are looking for an experienced AI Engineer with a strong software engineering background to design, develop, and enhance AI-powered applications and services. The ideal candidate has hands-on experience building Retrieval-Augmented Generation (RAG) solutions and working with Large Language Models (LLMs), while also having strong fundamentals in software engineering, system design, APIs, and scalable application development. This role is language-agnostic. Candidates with strong experience in Python, Java, JavaScript/TypeScript, C#, Go, or another modern programming language are encouraged to apply. Key Responsibilities • Design, develop, and maintain AI-powered applications and services using LLMs and generative AI technologies. • Build and enhance Retrieval-Augmented Generation (RAG) pipelines, including document ingestion, chunking, embeddings, retrieval, reranking, context management, and response generation. • Integrate LLMs, vector databases, APIs, and other AI services into scalable software applications. • Develop and optimize prompts, retrieval strategies, evaluation approaches, and AI workflows to improve accuracy and relevance. • Build production-quality software with a focus on scalability, reliability, performance, security, and maintainability. • Design and develop REST APIs, microservices, and other backend services supporting AI applications. • Work with structured and unstructured data and integrate data sources into AI/ML applications. • Evaluate LLM and RAG performance using appropriate metrics, testing strategies, and evaluation frameworks. • Troubleshoot and optimize AI applications across development, testing, and production environments. • Collaborate with software engineers, data scientists, product teams, and other stakeholders to deliver AI solutions. • Stay current with emerging LLM, RAG, agentic AI, and generative AI technologies and identify opportunities to apply them to business problems. Required Qualifications • 5+ years of professional software engineering or application development experience. • Hands-on experience building and implementing Retrieval-Augmented Generation (RAG) solutions. • Hands-on experience working with Large Language Models (LLMs) and generative AI applications. • Strong software engineering fundamentals, including object-oriented programming, data structures, algorithms, APIs, and system design. • Strong experience with at least one modern programming language such as Python, Java, JavaScript/TypeScript, C#, Go, or similar. • Experience developing production-quality applications, services, or APIs. • Experience working with databases and/or data retrieval systems. • Experience with cloud platforms and modern software development practices. • Strong debugging, problem-solving, and analytical skills.

AI Engineer

This on-site, contract-to-hire role supports a long-term data center build-out project in Altoona, Iowa. The Cable Technician I works both indoors and outdoors on an active construction site, installing and supporting cabling infrastructure and related equipment for a large data center environment. This position is ideal for entry-level candidates or individuals from low-voltage trade schools who want to grow their careers in the cabling and data center industry.Responsibilities<ul><li>Work on a long-term data center build-out, performing cabling and installation tasks both inside and outside the facility on an ongoing construction site.</li><li>Pull and route various types of cable throughout the data center, following project specifications and quality standards.</li><li>Assist more senior technicians (Tech 2) with installations, troubleshooting, and project execution while learning best practices on the job.</li><li>Run and handle materials, ensuring that tools, equipment, and supplies are available and organized for daily work activities.</li><li>Utilize hand and power tools safely and effectively, including cable cutters, hammer drills, compression tools, and similar equipment that typically require the use of both hands.</li><li>Climb ladders and work at heights to install cable and equipment in overhead pathways and elevated structures.</li><li>Lay out and install wireway, bus duct, cable tray, switches, receptacles, and other electrical and low-voltage devices according to drawings and specifications.</li><li>Build telecommunications and network closets, including mounting and installing backboards, cross-connects, racks, patch panels, fiber optic components, and related hardware.</li><li>Install grounding for racks, equipment, and cable as required to meet safety and performance standards.</li><li>Complete IDC connections, including terminating 110/66 blocks and patch panels, ensuring neat, accurate, and reliable terminations.</li><li>Pull wire and/or oversee and direct conduit installations and wire pulling as assigned, coordinating with other team members on the site.</li><li>Interpret blueprints and other project documents, including specifications, reporting requirements, and quality standards, or demonstrate the ability to learn these skills quickly.</li><li>Support project process improvements by helping create, develop, and implement more efficient installation and workflow practices.</li><li>Promote and uphold the company’s culture and mission in interactions with employees, vendors, clients, and business partners.</li><li>Travel within the branch or regional territory as needed to support project demands and site requirements.</li><li>Adhere to all safety guidelines and site rules, including proper use of personal protective equipment and compliance with OSHA 10 requirements.</li></ul>Essential Skills<ul><li>Ability to work in both outdoor and indoor construction environments, including active data center build-out sites.</li><li>Entry-level experience in cabling or completion of a low-voltage trade school program with a strong desire to grow in the cabling industry.</li><li>Comfort working at heights and off ladders, as well as in confined spaces, in accordance with site safety protocols.</li><li>Physical ability to lift up to 50 pounds and move up to 75 pounds as part of daily job duties.</li><li>Capability to see and distinguish different colors, read small print, and hear and recognize audible signals such as dial tones.</li><li>Proven skill level or strong aptitude to learn how to interpret blueprints and project documents, including specifications, reporting, and quality requirements.</li><li>Basic proficiency using hand and power tools such as cable cutters, hammer drills, compression tools, and similar equipment.</li><li>Reliable transportation to the worksite and the ability to travel within the branch or regional territory as needed.</li><li>Comfort working on an ongoing construction site with significant data center floor space and frequent work at heights.</li><li>Self-motivated, positive, and professional approach to work, with a strong focus on reliability and hard work.</li><li>Ability to obtain OSHA 10 certification (or already possess it) in alignment with site safety requirements.</li><li>Willingness and ability to work Monday through Friday, approximately 6:00 a.m. to 5:00 p.m., as required by project schedules.</li></ul>Additional Skills and Qualifications<ul><li>Background in low-voltage systems, cabling, or related trades gained through schooling or prior work experience.</li><li>Experience in data center environments or large-scale construction projects is a plus but not required for entry-level candidates.</li><li>Strong attention to detail when building closets, terminating cables, and installing racks, patch panels, and fiber hardware.</li><li>Ability to follow technical instructions and learn industry standards for cable management, grounding, and terminations.</li><li>Comfort working as part of a team, taking direction from senior technicians, and contributing to a collaborative work environment.</li><li>Interest in long-term career growth, including potential advancement into leadership roles within cabling or data center infrastructure.</li><li>Willingness to travel for projects when needed, with the flexibility to work in different locations within the regional territory.</li></ul>Work EnvironmentThis role is fully on-site at a large data center construction project in Altoona, Iowa, with work performed both indoors and outdoors across more than 2 feet of dedicated data center space on an active construction site. You work primarily Monday through Friday from approximately 6:00 a.m. to 5:00 p.m., with tasks that frequently involve climbing ladders and working at heights. The environment includes typical construction conditions such as noise, dust, and heavy equipment, and you regularly use hand and power tools like cable cutters, hammer drills, and compression tools. Work is physically demanding, requiring lifting and moving materials, working in confined spaces, and navigating elevated areas. Appropriate construction-site attire and personal protective equipment are required to ensure safety and compliance with site standards.

Cable Technician I – Data Center Construction

Job DescriptionBuild and maintain a successful working relationship between Optum Serve and network practitioners to ensure a stable and qualified practitioner network. Facilitate successful activation and maintenance of practitioners by performing initial credentialing, ongoing monitoring, and recredentialing processes of all required network practitioners in accordance with industry standards. Communicate daily with outsourced vendors, healthcare facility points of contact/professionals, as well as with internal staff to maintain a detailed and compliant practitioner credentialing file. As part of the Credentialing Team, ensure the practitioner network meets or exceeds quality, contract, and credentialing expectations to foster continued quality improvement and risk management efforts. • Identify and document credentialing, compliance and contract requirements as they enroll in Optum Serve’s network, including the creation and maintenance of practitioner records within databases. • Initiate credentialing processes, retrieve, verify/ follow up on all credentialing applications and supporting documentation needed for Optum Serve’s practitioner network. Ensure credentialing applications are complete, data integrity is intact within databases to meet requirements for primary source verification and industry standards. • Perform quality reviews on credentialing files throughout each credentialing cycle. • Monitor and facilitate complete and accurate re-credentialing of practitioners on a 3-year cycle. • Act as the liaison between the practitioner network and internal departments to troubleshoot issues or answer any questions/concerns. • Ongoing monitoring of credentialed network for accuracy or any change in status to include regular internal practitioner record audits. • Submit appropriate practitioner records to CVO (Certified Verification Organization) or other credentialing vendor, if applicable. Retrieve and review CVO or other credentialing vendor files as completed, if applicable. • Schedule and act as facilitator/recorder of credentialing committee meetings on all credential files in need of review. Notify practitioners of decisions. • Submit background checks as required on credentialed practitioners to contracted vendor. Retrieve and review the completed background check reports as part of the credentialing packet. • Update practitioner statuses as applicable based on the credentialing committee decisions.Preferred: • Certified Provider Credentialing Specialist (CPCS) through the National Association Medical Staff Services • National Career Readiness Certificate • Familiarity with NCQA credentialing standards. Knowledge of practitioner credentialing and primary source verification of medical/dental licensure

Credentialing Coordinator

External Communities Job DescriptionJob Title: STC AdvocateJob DescriptionThe STC Advocate serves as the primary face of an innovative online car buying and selling experience, meeting customers in person as they complete the sale of their vehicles. In this role, you drive a company vehicle to multiple daily appointments, greet customers at their homes, review their vehicles, guide them through digital paperwork, and coordinate towing, all while delivering a memorable, hassle-free experience. You act as a brand ambassador, combining excellent customer service, safe driving, and attention to detail to ensure every interaction is smooth, efficient, and enjoyable.Responsibilities<ul><li>Serve as the in-person representative for customers who are selling their vehicles, providing a friendly, professional, and personalized experience at each appointment.</li><li>Drive a company-owned car to approximately 6–8 customer appointments per day at their homes, following all safety guidelines and maintaining a clean driving record.</li><li>Greet customers on arrival, conduct a visual review of the vehicle they are selling, and clearly explain the steps of the process.</li><li>Guide customers through completing all required paperwork on an iPad, ensuring accuracy, completeness, and a clear understanding of the documents.</li><li>Accurately and efficiently complete customer paperwork and enter thorough notes into the customer tracking system to document each interaction.</li><li>Coordinate and set up towing services to pick up vehicles from customer homes after the appointment is complete.</li><li>Prioritize safe, consistent driving at all times in accordance with commercial motor vehicle driver qualification policies.</li><li>Assist team members with various tasks as needed, demonstrating flexibility and a strong commitment to teamwork.</li><li>Communicate customer offerings and service details in a clear, consistent manner to help customers feel informed and confident.</li><li>Manage time effectively to meet daily appointment schedules, accomplish goals, and adhere to deadlines in a fast-paced environment.</li><li>Act as a brand ambassador, representing the company’s mission to provide a no-pressure, no-haggle, online car buying and selling experience.</li><li>Adapt to evolving processes and training approaches, remaining open to new assignments and willing to roll up your sleeves to get the job done.</li></ul>Essential Skills<ul><li>Minimum of 1+ years of customer-facing experience with a strong passion for creating memorable customer experiences.</li><li>Proven customer service skills and a customer service–oriented mindset.</li><li>Valid driver’s license with a clean driving record for the past 5 years and ability to meet motor vehicle record expectations.</li><li>Must be 21 years of age or older.</li><li>High school diploma or equivalent.</li><li>Demonstrated ability to prioritize safe driving and maintain consistent, responsible driving habits.</li><li>Strong attention to detail, including accurate completion of paperwork and thorough documentation in customer tracking systems.</li><li>Ability to read, write, speak, and understand English.</li><li>Capability to walk, stand, and sustain physical activity for extended periods of time (8+ hours).</li><li>Frequent driving requiring excellent visual acuity and manual dexterity, with reasonable accommodations available to enable individuals with disabilities to perform essential functions.</li><li>Goal-oriented, enthusiastic, and self-motivated approach to work.</li><li>Ability to communicate clearly, professionally, and consistently with customers and team members.</li><li>Team-oriented mindset with an understanding of the value of collaboration and how effective teams operate.</li><li>Strong sense of urgency and the ability to manage multiple tasks in a fast-paced environment.</li></ul>Additional Skills &amp; Qualifications<ul><li>Sense of humor and a genuine passion for delivering exceptional customer experiences.</li><li>Interest in working hard, being challenged, and having fun while contributing in a fast-paced environment.</li><li>Energy and drive to accomplish goals, meet deadlines, and proactively find solutions to problems.</li><li>Comfort with technology, including using an iPad and digital tools to complete paperwork and track customer interactions.</li><li>Ability and willingness to move into a hauler role for temp-to-hire opportunities, as this is required for direct hire in those paths.</li><li>Open availability for all working hours for temp-to-hire roles, including rotating weekend work approximately every three weeks.</li><li>Desire for long-term growth, with potential to progress into training or supervisory roles over time.</li><li>Readiness to act as a brand ambassador, representing a creative technology-driven car buying and selling experience.</li><li>Comfort with training that may be dynamic and evolving, and willingness to adapt to changing processes and expectations.</li></ul>Work EnvironmentThis role involves a mix of office and field work, with significant time spent driving a company-owned vehicle to customer homes and working both indoors and outdoors. You will be exposed to varying weather conditions, including inclement and extreme weather, and should be comfortable spending extended periods of time in both indoor and outdoor environments. The pace is fast, with multiple appointments per day and a culture that values bright, motivated individuals who can juggle many tasks at once. Hours and pay rates vary by location, and some positions are contract while others are contract-to-hire. For temp-to-hire roles, you can expect rotating weekend work approximately every three weeks and must have open availability for all working hours. The work environment emphasizes teamwork, open communication, and a fun, engaging culture, with activities such as ping pong and cornhole tournaments during downtime. Once hired directly, employees enjoy comprehensive health, vision, and dental benefits, as well as unique perks such as pet leave to bond with a new puppy, performance-based bonus opportunities, and clear paths for growth into roles such as training or supervisory positions. Dress expectations align with representing the brand professionally in both office settings and customer-facing field work.

Customer Service Rep

This mid-level Customer Service Representative role supports the Plan Connect team by handling daily operational tasks in a financial services environment. You manage a high volume of inbound calls, process employer and investment-related transactions, perform accurate data entry, and navigate internal systems to ensure smooth, compliant operations. The position is fully remote, aligned to Eastern Time hours, and offers a contract-to-hire path with the opportunity to convert in the new year.Responsibilities<ul><li>Support the Plan Connect team with day-to-day operational needs in a financial services environment.</li><li>Handle approximately 20–25 inbound calls per day, providing clear, professional, and timely customer service.</li><li>Process common remitting activities, including handling money flows from employers to investment providers.</li><li>Review and process seller reduction agreements, including beginning, changing, or stopping employee contributions.</li><li>Monitor compliance and review transaction requests to ensure they align with employer plan documents.</li><li>Answer emails and respond to inquiries from internal stakeholders and external customers in a courteous and efficient manner.</li><li>Process paperwork and approvals accurately, ensuring all required documentation is complete and properly recorded.</li><li>Navigate internal platforms and systems, including Relias and other CRM or operational tools, to complete tasks efficiently.</li><li>Perform accurate data entry to maintain up-to-date and reliable records for transactions and customer interactions.</li><li>Multitask effectively between administrative tasks and phone calls, maintaining a high level of organization and attention to detail.</li><li>Collaborate with team members to provide reliable support and ensure smooth team operations.</li><li>Demonstrate a strong service mentality by proactively addressing issues and following through on customer and team needs.</li></ul>Essential Skills<ul><li>Experience Level: Mid-level experience is preferred, generally 3–7 years; strong junior candidates with 2–3 years of experience and high potential will also be considered.</li><li>Industry experience in the financial industry, with familiarity handling employer and investment-related transactions.</li><li>Proficiency in Excel at a functional level, with the ability to use spreadsheets for tracking and reporting (advanced expertise not required).</li><li>Ability to use and adapt to different systems, including Relias and other internal platforms or CRM tools.</li><li>Strong data entry skills with a high degree of accuracy and attention to detail.</li><li>Excellent customer service skills, including comfort and confidence in answering and managing a high volume of phone calls.</li><li>Strong multitasking ability, with demonstrated capability to switch efficiently between administrative tasks and phone calls.</li><li>Positive attitude, showing care, drive, and a strong service mentality in daily interactions.</li><li>Collaborative mindset, with the ability to work effectively with team members in a remote environment.</li><li>Reliable communication skills, both verbal and written, to handle emails, inquiries, and phone conversations professionally.</li></ul>Additional Skills and Qualifications<ul><li>Experience providing support, customer service, and administrative support in a financial or operations-focused team.</li><li>Comfort working with operational processes related to employer plans, contributions, and investment providers.</li><li>Familiarity with CRM systems and internal operational platforms used to manage customer interactions and transactions.</li><li>Strong organizational skills and the ability to manage multiple priorities in a fast-paced environment.</li><li>Demonstrated support mentality, focusing on helping internal teams and external customers resolve issues efficiently.</li><li>Ability to work effectively within Eastern Time hours, with a preference for candidates located on the East Coast.</li><li>Contract-to-hire mindset, with interest in converting to a longer-term role after the initial contract period.</li></ul>

Customer Service Representative

Must be a Michigan resident to qualify for this role. Hours: Monday - Friday. Must be available from 8am-7pm. The managers will assign the persons shift. Starting hourly rate is now $16.97. Answer inbound calls providing education, enrollment, and helpline services for the State of Michigan. Process enrollment forms received. Document all calls received in State or Project systems. Report system issues, concerns, or discrepancies. 1. Responds to enrollment, eligibility, or helpline services calls and questions, mails information in response to requests, and refers callers or their concerns to the appropriate department and documents the call in the appropriate systems. 2. Educates beneficiaries on managed care or other DCH programs. 3. Verifies enrollment and case information in CRM, Champs, and MAXeb. Maintains updated knowledge of plans and providers that are available to beneficiaries. 4. Assists beneficiaries in enrolling/disenrolling in plans, and in selecting a Primary Care Provider, including entering enrollments into the appropriate system. Answers caller questions about completing applications. 5. Reviews enrollment forms for accuracy and completeness. 6. Assists beneficiaries with attestations and/or exemption forms in compliance with MDHHS requirements. Sends necessary letters to beneficiaries. 7. Maintains updated knowledge of the project. 8. Assists with on-the-job training for employees as necessary. 9. Raises issues of concern and/or problems to the attention of the Lead Client Service Representative, Supervisor, or Call Center Manager. 10. Meets all standards established for the position as outlined in the attached performance criteria. 11. Performs other duties as may be assigned by management.

Helpdesk Support Specialist

POSITIONA Client is looking for a hands-on Data &amp; Analytics professional to support the delivery of business intelligence and reporting solutions across the Americas region.&nbsp;With a dotted-line reporting to the IT Data &amp; Analytics Manager, the IT BI &amp; Data Solutions Analyst will partner closely with business stakeholders to define requirements, and deliver robust reporting and data solutions, with a strong focus on Power BI and SQL. In a lean team environment, this person will combine solution design, development, and user enablement to drive better decision-making across the functions.<hr>KEY RESPONSIBILITIESBusiness Partnership<ul><li>Partner with business stakeholders across functions such as Retail, Finance, Supply Chain, and Digital to understand business needs and translate them into analytics solutions</li></ul>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Work with key users to validate requirements, align priorities, and ensure solutions meet business expectations·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Communicate progress, issues, and recommendations clearly to both technical and non-technical audiences&nbsp;Solution Design &amp; Delivery·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Design, build, and maintain Power BI dashboards, reports, semantic models, and SQL-based data solutions·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Own delivery across the lifecycle: requirements, functional design, development, testing, deployment·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Work with Global IT teams to align needs with enterprise architecture and standards&nbsp;Adoption &amp; Continous improvement·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Improve data quality, reliability and consistency of reporting assets·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Identify opportunities for manual reporting automation and AI-driven efficiency·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Drive adoption of reporting tools and self-service analytics capabilities through training and documentation·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Help prioritize enhancements and manage a practical delivery backlogQUALIFICATIONSRequired<ul><li>2-5 years of experience in Data Analytics, Business Intelligence, or similar roles</li></ul>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Strong hands-on experience with SQL and Power BI (DAX, semantic models, dashboard development and performance optimization)<ul><li>Strong understanding of data modeling, reporting design, and KPI logic</li></ul>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Robust communication and stakeholder engagement skills·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Ability to independently manage analytics projects end-to-end, from problem definition to business adoption in a fast-moving environmentPreferred·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Retail or Luxury industry knowledge/experience is a big &nbsp;plus·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Experience working in Global organizations·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Knowledge of:<ul><li></li></ul><ul><li>ETL processes / data pipelines (e.g., Azure Data Factory, Databricks)</li><li>Microsoft Azure data platform</li></ul><ul><li>Bachelor's degree in Computer Science, Data Analytics, Statistics, Business, or related field or equivalent professional experience</li></ul>&nbsp;<hr>WHY JOIN US<ul><li>Be part of a global luxury leader within LVMH</li><li>Contribute to a strategic Data &amp; Analytics transformation</li><li>Work in a dynamic international environment with high-visibility across the Americas and opportunity to shape the regional analytics roadmap</li></ul><hr>ADDITIONAL INFORMATION·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; The role is best suited to someone who combines strong technical execution with solid communication, organization, and project coordination skills.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Individual contributor role·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Workplace schedule: 4 days in office / 1 day remote·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Occasional travels to Miami and Brazil (once a year)

IT BI & Data Solutions Analyst

Job DescriptionWe are seeking a skilled Java + AI Engineer to design, develop, and enhance scalable software applications and intelligent solutions. The ideal candidate has strong hands-on experience with Java, Spring Boot, microservices, and modern backend development, along with practical experience integrating AI/Generative AI technologies into applications. Responsibilities Design, develop, test, and maintain scalable applications and backend services using Java and Spring Boot. Develop and maintain RESTful APIs and microservices. Integrate AI/Generative AI capabilities into applications and backend services. Work with LLMs, AI APIs, and AI-powered services to build intelligent application features. Develop solutions that leverage AI for automation, search, recommendations, content generation, and other business use cases. Collaborate with product managers, architects, data scientists, and engineering teams to translate requirements into scalable technical solutions. Design and implement reliable, maintainable, and high-performance software. Integrate applications with databases, APIs, cloud services, and distributed systems. Troubleshoot application issues and improve system performance, reliability, and scalability. Participate in architecture discussions, code reviews, testing, and technical design. Contribute to CI/CD pipelines and modern DevOps practices. Stay current with emerging AI and software engineering technologies. Required Qualifications 4+ years of professional software engineering experience. Strong hands-on experience with Java. Strong hands-on experience with Spring Boot. Experience designing and developing RESTful APIs and microservices. Hands-on experience integrating AI/Generative AI technologies into software applications. Experience working with LLMs, AI APIs, or AI-powered application features. Strong understanding of object-oriented programming, data structures, algorithms, and software design principles. Experience working with relational and/or NoSQL databases. Experience developing scalable, production-ready applications. Experience with automated testing and modern software development practices. Experience with Git and modern software development workflows. Strong problem-solving, communication, and collaboration skills.

Java AI Engineer

Educate users regarding procedures for securing Personal Identifiable Information (PII). Train or instruct users in the proper use of hardware or software. Develop training materials and procedures related to the proper use of hardware and software. Troubleshoot and repair technical problems or issues related to computer hardware, software, internet access, and peripheral equipment. Provide technical guidance and recommendations to resolve business problems. Analyze, recommend, and implement process improvements. Consult with users, management, vendors, and technicians to assess computing needs and system requirements. Analyze and provide recommendations for new or revised software products.&nbsp;Follow all company policies and procedures; protect company assets. Address guests' service needs in a professional, positive, and timely manner. Speak with others using clear and professional language; prepare and review written documents accurately and completely. Assist management in training, motivating and mentoring employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality. Comply with quality assurance expectations and standards. Monitor the performance of others to ensure adherence to quality expectations and standards. Enter and locate work-related information using computers and/or point of sale systems. Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.&nbsp;

Network and Desktop Technician

At Dell Technologies, world-class service doesn’t end when a customer purchases our innovative products. Our Technical Support team is there for them whenever they need help – by phone or email, online and on social media. No matter how complex the challenge, we rise to it. We answer questions about the installation, operation, configuration, customization and use of Dell Technologies products. For critical matters, we use our systems to provide remote diagnostic technical support. If there’s an issue with a customer’s product, we’ll analyze it, identify the cause, recommend a solution and document the problem.Join us to do the best work of your career and make a profound social impact as a Senior Technical Support Engineer on our Solutions Support as a Service team supporting PowerEdge XE servers in Draper, UT.What you’ll achieveAs a Senior Technical Support Engineer for Technical Support in the XE space, you will resolve complex technical issues with our XE portfolio in a fast-paced, customer critical environment, working on improving processes, standards and strategies to perfect our Support Services.You will:&nbsp;<ul><li>Take ownership of technically sophisticated customer-reported issues from web, phone, chat and email and work closely with the customer until complete resolution</li><li>Document relevant information and ensure the customer is communicated with in a timely manner regarding the overall progress of their issue</li><li>Resolve customer issues, working closely with the Engineering, SE and other multi-functional teams</li><li>Provide qualified information to Engineering so they can improve product quality and reliability</li><li>Make sure customers are treated with the highest degree of respect and drive operational excellence through quality closures</li></ul>Take the first step towards your dream careerEvery Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:Essential Requirements<ul><li>Strong knowledge and understanding of&nbsp;Dell&nbsp;PowerEdge servers,</li><li>Working fundamental knowledge of PowerEdge XE servers</li><li>Comfortable working in Linux environments (RHEL and Ubuntu).&nbsp;</li><li>In depth troubleshooting knowledge</li><li>Good understanding of Dell and vendor diagnostics utilities and their application</li><li>Customer facing experience and the ability to work in a high-pressure environment</li><li>3-5+&nbsp;years of technical support experience</li></ul>&nbsp;Desirable Requirements<ul><li>Bachelor’s degree</li></ul>&nbsp;

Technical Support Engineer 2

About this PositionStep into a hands-on technical support role where youll be the go-to resource helping users stay connected and productive. Were hiring experienced Technical Support Specialists across multiple locations to troubleshoot complex hardware, software, operating system, connectivity, and AI tool-related issues.If you have strong macOS troubleshooting experience, enjoy solving technical problems, and thrive in a fast-paced, customer-facing environment, we want to hear from you.Job Responsibilities Provide in-person and remote technical support for hardware, software, connectivity, configuration, and AI tool-related issues.  Troubleshoot and resolve complex technical issues across macOS and Windows devices.  Install software, perform hardware testing, run diagnostics, and monitor system performance to identify and resolve errors.  Maintain accurate documentation of technical issues, user interactions, and resolutions.  Use technical documentation and diagnostic tools to investigate problems and provide timely solutions.Job Skills/Requirements 5+ years of IT support experience preferred, with strong hands-on troubleshooting skills.  3+ years of macOS experience required.  2+ years of Linux experience required, with Linux proficiency required for Washington-based candidates.  Experience supporting or troubleshooting AI tools and systems.  Strong customer service, communication, time management, and problem-solving skills with the ability to work independently.Additional Information 100% onsite opportunity. Candidates must be local to or able to commute to their selected work location.  Openings available in Austin, Sunnyvale, San Francisco, New York City, Redmond, Seattle, Menlo Park, and Fremont.  Contract opportunity supporting a globally recognized technology organization.  Fast-paced, hands-on environment with direct end-user interaction.Pay RangePay Range: $35.00$40.00/hour

Technical Support Specialist

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