<div> <div> Senior Office Solutions Specialist <div> POSITION PROFILE <div> Role Overview: The Senior Office Solutions Specialist will call on existing Ricoh accounts with the primary objective of retaining the existing customer base and expanding Ricoh's product and services footprint. This sales position is 100% telephone-focused and requires a minimum of 30 daily outbound calls/activities. The Sr. Account Executive must maintain accurate and up-to-date RForce notes on potential opportunities inside the account. The position could be expanded to include ZBA, lead generation, or other projects as required in the future. <div> Job Duties and Responsibilities: <ul> <li>Drive sales in the SMB customer space with a telephone-based sales approach.</li> <li>Make a minimum of 30 business-to-business telephone calls/activities per day.</li> <li>Conduct outbound sales calls to existing customers, focusing on customer retention and expansion of Ricoh's equipment and services offerings.</li> <li>Engage in customer-focused selling, communication, and objection handling.</li> <li>Deliver prepared sales talking points that describe products or services.</li> <li>Provide professional, courteous, and efficient customer service to all customers.</li> <li>Meet or exceed equipment and services revenue and placement expectations.</li> <li>Maintain records of account activity within the "RForce" sales database.</li> <li>Serve as the first line of contact with customers.</li> <li>Perform other duties as assigned.</li> </ul> <div> Qualifications (Education, Experience, and Certifications): <ul> <li>4-year college degree or equivalent experience in a related sales environment.</li> <li>At least 2 years of telephone-based business-to-business successful account management and account development experience.</li> </ul> <div> Knowledge, Skills, and Abilities: <ul> <li>Demonstrated knowledge of sales methodologies and processes.</li> <li>Ability to follow instructions and "think on your feet."</li> <li>Coachability and responsibility.</li> <li>Ability to stay consistently motivated.</li> <li>Team player with proficient negotiating skills, written and oral communication abilities.</li> <li>Demonstrated business acumen and account planning.</li> <li>Highly self-motivated and able to manage time effectively.</li> <li>Proficient ability to organize, plan, and prioritize work.</li> <li>Proficient computer skills (e.g., Microsoft Office Suite).</li> </ul> <div> Working Conditions, Mental and Physical Demands: <ul> <li>Works in a typical office environment with adequate lighting and ventilation, and a normal range of temperature and noise level.</li> <li>Communicates daily and weekly with the department.</li> <li>Work assignments are highly diversified, with new alternatives regularly developed. There is often no precedent established for problems encountered.</li> <li>Work requires constant substantive involvement in stressful situations causing considerable strain on a regular basis.</li> <li>Minimal physical effort is required. Work is mostly sedentary but does require walking, standing, bending, reaching, lifting, or carrying objects.</li> <li>Requires moderate dexterity; regular application of basic skills (calculator, keyboard, telephone, headset, hand tools, eye/hand coordination).</li> </ul> <div> <div> The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job. The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job. </div></div></div></div></div></div></div></div></div></div>

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Senior Office Solutions Specialist

Job Title: Senior On-Site Service Specialist Summary: Join our dynamic team as a Senior On-Site Service Specialist, where you'll play a pivotal role in transforming the client experience through exceptional operational support. You'll work with cutting-edge technology in high-volume duplicating, production, sorting, and mailing tasks-ensuring seamless operations and client satisfaction. From troubleshooting equipment to providing reception services, you'll be at the heart of our service delivery. Roles and Responsibilities:<ul> <li>Operate high-volume 2D or 3D print and copy machines with a focus on quality and efficiency.</li> <li>Troubleshoot equipment issues and escalate technical problems promptly.</li> <li>Deliver outstanding customer service by managing inquiries, coordinating service calls, and processing job requests.</li> <li>Maintain accurate records, manage inventory, and calculate service charges.</li> <li>Collaborate with team members to ensure timely delivery of completed jobs and support building operations.</li> <li>Assist with meeting room setups, light maintenance, and reception duties as needed.</li> <li>Adhere to safety protocols and maintain a secure work environment.</li> </ul>Qualifications - Must Have:<ul> <li>High school diploma or GED.</li> <li>Minimum of 1 year of relevant work experience.</li> <li>Basic computer proficiency, including Microsoft Office Suite.</li> <li>Strong communication skills and ability to thrive in a fast-paced, customer-focused environment.</li> </ul>Qualifications - Nice to Have:<ul> <li>Previous experience in copy/print services or related fields.</li> <li>Basic knowledge of electronics and copier equipment repair.</li> <li>Valid driver's license with minimum auto insurance coverage.</li> </ul>Why Join Us? In this role, you'll be at the forefront of innovation-delivering solutions and exceptional service. If you're ready to make a meaningful impact and grow your career, apply now and help us shape the future of service excellence.

Senior On-Site Service Specialist

Job Title: Senior On-Site Service Specialist Summary: Join our dynamic team as a Senior On-Site Service Specialist, where you will play a pivotal role in transforming our clients' experience through top-notch operations support. You'll work with cutting-edge technology in high-volume duplicating, production, sorting, and mailing tasks-ensuring seamless operations and client satisfaction. From maintenance and troubleshooting to reception services, you'll be at the heart of our service delivery. Roles and Responsibilities: <ul> <li>Operate high-volume 2D or 3D print and copy machines, ensuring quality and efficiency.</li> <li>Troubleshoot equipment issues and escalate technical problems as needed.</li> <li>Provide outstanding customer service by managing inquiries, coordinating service calls, and handling job requests.</li> <li>Maintain accurate records, manage inventory, and calculate service charges.</li> <li>Collaborate with team members to ensure timely delivery of completed jobs and support building operations.</li> <li>Assist with meeting room setups, light maintenance, and reception duties as needed.</li> <li>Follow safety protocols and maintain a secure work environment while handling equipment and materials.</li> </ul>Qualifications - Must Have: <ul> <li>High school diploma or GED.</li> <li>Minimum of 1 year of relevant work experience.</li> <li>Basic computer proficiency, including MS Office Suite.</li> <li>Strong communication skills and ability to thrive in a fast-paced, customer-focused environment.</li> </ul>Qualifications - Nice to Have: <ul> <li>Previous experience in copy/print services or related fields.</li> <li>Basic knowledge of electronics and copier equipment repair.</li> <li>Valid driver's license with minimum auto insurance coverage.</li> </ul>Why Join Us? In this role, you'll be at the forefront of innovation-delivering solutions and exceptional service. If you're ready to make a meaningful impact and grow your career, apply now and help us shape the future of service excellence.

<div> Senior On-Site Service Specialist POSITION PROFILE Provides operations functions in one or all of the following areas: operates high volume duplicating, production, sorting, mailing, or bindery equipment, performs associated copying tasks, ships and receives product and supplies, sorts, distributes and handles incoming and outgoing mail/faxes, as well as applies necessary postage. Provides copier maintenance and/or repair of customer site equipment. May also perform bindery, QC and final check, housekeeping/Hospitality, file services, call center representative, and reception, etc. May performs various building support functions related to meeting set ups and light maintenance. Note: Due to the higher level of presentation and telephone skills needed to perform as well as temporary/occasional receptionist duties, employees performing this function are considered to be Senior On-Site Services Specialist. This position reports directly to the Site Manager, Site Supervisor or Assistant Site Manager, depending on site personnel configuration. Job Duties and Responsibilities &bull; Runs high volume/production copy machines and performs binding and finishing work. &bull; Ensures convenience copiers are working properly, checking for quality via daily inspections. Clears paper jams and informs technicians of specific problems. &bull; Perform basic equipment troubleshooting and escalate calls to technicians &bull; Performs setup of equipment as prescribed by the customer(toner add, stocks paper, etc) &bull; Performs duties of scanning and /or imaging documents &bull; May perform Reception services on temporary/occasional basis &bull; Maintains records for management reports and inventories of supplies needed. &bull; Distributes office supplies, fax transmissions and mail to company personnel and/or designated drop-off points as required. &bull; Calculates charges for jobs performed and maintains logs and may generate reports. &bull; Responds to and coordinates all service calls required by customer. &bull; May perform filing duties in conjunction with specific customer requests. &bull; Delivers completed jobs to pre-determined customer locations within and outside of the site. &bull; Maintains daily meter and service logs. &bull; May travel between customer's buildings. &bull; Answers customer questions regarding status or feasibility of job requests. &bull; Ensures upkeep of convenience copier areas by keeping neat and well stocked. &bull; Performs duties related to the shipping of materials. &bull; Performs duties related to the receiving of materials. &bull; May perform meeting room and conference room set ups. &bull; May perform building occupant moves within assigned facilities. &bull; May perform light maintenance, and cleaning duties as assigned. &bull; May occasionally perform shipping, receiving and dock work in a mailroom type environment &bull; May require periodic overtime on nights and weekends, including off-hour emergency response. &bull; Uses shrink-wrap machine, paper cutter, hole driller, bindery equipment, jogger, tape machine, stackers, electric stapler and scales in completion of various jobs contracted. &bull; Uses all copier equipment, calculator, fax machine, postage meter and some PC. &bull; Performs filing duties, which may include purging' and archiving old documents. &bull; Understanding of Ricoh Services Portfolio & Technology &bull; Ensures data for Ricoh MOR, SPG and job logs are captured &bull; Performs other duties as assigned. Qualifications (Education, Experience and Certifications) &bull; Requires high school diploma or GED and1-2 years of related work experience. &bull; Some related copy job experience is preferred. &bull; May require valid driver's license and minimum levels of auto insurance coverage per Ricoh. &bull; Demonstrate competency in basic computer skills including proficiency in MS Office Suite KNOWLEDGE, Skills And Abilities &bull; Working knowledge of copier and other related equipment and repair is preferred. &bull; Requires knowledge and understanding of shipping/receiving procedures. &bull; Basis electronics knowledge is preferred. &bull; Possesses ability to work independently and flexibly to complete projects. &bull; Possesses ability to determine correct method and packing material as well as check packing slips for accuracy of incoming materials. &bull; Possesses ability to comprehend instructions concerning mail delivery. &bull; Possesses troubleshooting and problem solving skills. &bull; Possesses ability to read and comprehend written technical information in the form of manuals, parts books and related publications. &bull; Possesses excellent customer relations skills and excellent verbal communication skills. Working Conditions, MENTAL aND PHYSICAL DEMANDS &bull; Requires frequent exposure to copier/fax machine noise, toner and changes in room temperature and may be exposed to frequent paper cuts from the handling of paper and opening of boxes. &bull; Requires exposure to various weather conditions when walking is necessary between buildings and exposure to location equipment can present opportunities for injury or accidents. &bull; Makes daily telephone/in-person contact with customers, employees, managers and/or Dispatch Department and occasional telephone contact with vendors and equipment repair people. &bull; Dealing with tight deadlines and quick turnaround times imposes high stress levels. &bull; Some physical effort is required which may involve long periods of standing, walking, bending, reaching, stretching, climbing or similar activities as well as lifting or moving items weighing up to 50 lbs. and in pushing or pulling machines on wheels, which may weigh up to 400 lbs., in order to move for repairs. Walking between buildings may be necessary. The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job. </div>

<div> Senior Receptionist & Switchboard Operations MS Onsite POSITION PROFILE Perform in a senior level capacity to create and maintain a professional image of the company by providing prompt, courteous and efficient service to visitors, guest employees, telephone callers, taking and relaying messages and performing various light administrative duties. The Front of House (FOH) Services include (but are not limited to): A. Reception Services <ol> <li>Answer calls within three rings and deal with these queries efficiently. <ul> <li>Phone script for answering phones. Encourage a contagious habit of smiling.</li> </ul></li> <li>Ensure all visitors and colleagues are greeted when entering the reception area.</li> <li>Ensure emails are dealt with efficiently, and any extra administrative support is provided.</li> <li>Maintain a high degree of confidentiality and integrity.</li> </ol> B. Visitor Processing <ol> <li>Register all visitors with the building security portal.</li> <li>Visitor names are provided by colleagues or meeting organizers via email.</li> <li>Ensure visitors sign in the Visitor's Log.</li> <li>Contact colleagues or meeting organizers to inform them their visitor(s) are in the reception area. For internal meetings, direct visitors to the scheduled conference rooms.</li> <li>Assign visitor/guest security cards in accordance with site procedures. <ul> <li>Maintain inventory of security cards and report missing cards promptly to Facilities Services.</li> </ul></li> </ol> C. Conference / Meeting Support <ol> <li>Meetings can range from 4 to 75 attendees, and occasionally meetings can have attendees from 50 to 100 plus.</li> <li>Supporting Conference Rooms and Team Rooms.</li> </ol> D. Catering Support Services <ol> <li>Meeting hosts and Administrative Assistants will provide all catering requests to the Front of House team, and it is the responsibility of the Front of House team to place the orders.</li> <li>Processing and coding of Catering invoices.</li> </ol> E. Basic A/V <ol> <li>Connect laptops to the A/V system and launch Microsoft Teams meetings.</li> <li>Ensure the camera, microphone, and speakers are working correctly.</li> <li>Troubleshoot fundamental issues like no audio, video, or screen display.</li> <li>Communicate clearly and professionally when assisting others.</li> </ol> Job Duties and Responsibilities<ul> <li>Greet visitors, ask them to sign in, issue them a Visitor Badge, process and assign wireless network account for Headquarters, if applicable and contact the employee the visitor is to see.</li> <li>Activate access for temporary badges for Headquarters employees who forgot or lost their badge or if their badge is malfunctioning.</li> <li>Answer and properly route global calls, some confidential in nature, using company-wide switchboard or provide appropriate information to the caller. Calls are to be handled expeditiously, in a professional and businesslike manner while being friendly and using a high standard of customer service.</li> <li>Prioritize calls and escalate customer service issues to the proper chain of command.</li> <li>Takes initiative to ensure the company phone and speed dial lists are current.</li> <li>Responsible for training a back-up and providing guidance on policies and procedures.</li> <li>Notify employees upon receipt of inbound deliveries or have the delivery made to the Mail Room as is appropriate.</li> <li>Provide light administrative support to Headquarter staff as directed such as issuing facility access cards to employees, scheduling meeting room, assisting Administration or any other team when needed for various tasks (envelope labels, compiling manuals, etc.).</li> <li>Proactively seeks out additional work during downtime.</li> <li>Follow up on loaned access cards to make sure all are returned and contact Security if card is not returned by the end of the day.</li> <li>Builds professional relationships with customers and other teams.</li> <li>Maintain the reception area in a neat and orderly fashion to include visitor reading materials.</li> <li>Perform other duties as assigned by the Site Manager.</li> </ul>Qualifications (Education, Experience and Certifications) Typically Required:<ul> <li>Requires high school diploma.</li> <li>Experience working in a Headquarters environment preferred.</li> <li>8+ years of experience as a receptionist in a busy switchboard environment preferred.</li> <li>Type 40 wpm.</li> <li>Must be flexible to work hours between 7:00 AM and 5:00 PM (normally an eight hour shift).</li> </ul>KNOWLEDGE, Skills And Abilities<ul> <li>Strong verbal and written communication skills</li> <li>Demonstrated customer service/relations skills</li> <li>PC skills</li> <li>Basic clerical and secretarial skills</li> <li>Ability to handle high volume telephone calls</li> <li>Good organizational skills</li> <li>Good judgment skills</li> </ul>Working Conditions, Mental and Physical Demands<ul> <li>Typically, an office environment with adequate lighting and ventilation, and a normal range of temperature and noise level.</li> <li>Work assignments are diversified. Interpret, comprehend and apply complex material, data and instruction; prepare, provide and convey diversified information.</li> <li>Minimal physical effort required. Work is mostly sedentary but does require walking, standing, bending, reaching, lifting or carrying objects that typically weigh less than 10 lbs. (e.g., papers, books, files and small parts, etc.).</li> <li>Moderate dexterity; regular application of basic skills (calculator, keyboard, hand tools, eye/hand coordination).</li> </ul>The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job. </div>

Senior Receptionist & Switchboard

Senior Receptionist & Switchboard, MS Onsite POSITION PROFILE Provides exceptional service to the business by greeting/assisting all visitors and answering and transferring incoming calls from all over the United States. JOB DUTIES AND RESPONSIBILITIES Responsibilities<ul> <li>Greet and welcome guests as soon as they arrive at the office.</li> <li>Direct visitors to the appropriate person and office.</li> <li>Answer, screen, and forward incoming phone calls.</li> <li>Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g., pens, forms, and brochures).</li> <li>Provide basic and accurate information in-person and via phone/email.</li> <li>Receive, sort, and distribute daily mail/deliveries.</li> <li>Maintain office security by following safety procedures and controlling access via the reception desk (e.g., monitor logbook, issue visitor badges).</li> <li>Update calendars and schedule meetings.</li> <li>Arrange travel and accommodations, and prepare vouchers.</li> <li>Keep updated records of office expenses and costs.</li> <li>Perform other clerical receptionist duties such as filing, photocopying, transcribing, and faxing.</li> </ul>Requirements and Skills<ul> <li>Proven work experience as a Receptionist, Front Office Representative, or similar role.</li> <li>Proficiency in Microsoft Office Suite.</li> <li>Hands-on experience with office equipment (e.g., fax machines and printers).</li> <li>Professional attitude and appearance.</li> <li>Solid written and verbal communication skills.</li> <li>Ability to be resourceful and proactive when issues arise.</li> <li>Excellent organizational skills.</li> <li>Multitasking and time-management skills, with the ability to prioritize tasks.</li> <li>Customer service attitude.</li> <li>High school diploma or equivalent; further training in office management is beneficial.</li> <li>Previous experience in a front office handling receptionist responsibilities preferred but not required.</li> </ul>QUALIFICATIONS (Education, Experience and Certifications) Typically Required: &bull; Requires high school diploma or equivalent and 2+ years of prior switchboard experience. KNOWLEDGE, SKILLS AND ABILITIES &bull; MS Office Suite experience, specifically Word and Excel. &bull; Excellent customer service skills and detail oriented. &bull; Ability to handle multiple tasks simultaneously. &bull; Demonstrated organizational and communications skills WORKING CONDITIONS, MENTAL AND PHYSICAL DEMANDS &bull; Typically, an office environment with adequate lighting and ventilation, and a normal range of temperature and noise level &bull; Work assignments are diversified. Interpret, comprehend and apply complex material, data and instruction - prepare, provide and convey diversified information &bull; Some physical effort required. Work is mostly sedentary but does require walking, standing, bending, reaching, lifting or carrying objects that weigh up to 50 lbs. (e.g., papers, books, files and small parts, etc.). &bull; Moderate dexterity - regular application of basic skills (calculator, keyboard, hand tools, eye/hand coordination. The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job

Senior Receptionist and Switchboard

<div> Sr Solution Consultant, Hardware Position Summary: The Solution Consultant (SC) is a strategic sales driver responsible for generating revenue through solution sales within existing Ricoh Print customers and new or competitive accounts. This role requires expertise in business-to-business environments with a strong focus on printing solutions. The SC must have a comprehensive understanding of Ricoh's Print Solutions Portfolio and the ability to assess current environments, then develop and present compelling business solutions using Ricoh's approved hardware, software, and services. Objective: Meet or exceed assigned revenue and target metrics within the designated territory. Key Responsibilities:<ul> <li>Achieve or surpass revenue and gross profit targets while maintaining or increasing Machines in Field (MIF), unit placements, and managing expenses.</li> <li>Demonstrate proficiency in territory, account, and opportunity management.</li> <li>Generate a robust pipeline of new hardware, software, services, and complete solution sales opportunities, and drive them through the sales process to closure.</li> <li>Develop compelling business cases and demonstrate strong technical aptitude and leadership.</li> <li>Engage with C-level executives within the assigned territory.</li> <li>Analyze customer business and technology needs to drive Ricoh's Solutions Portfolio and offerings.</li> <li>Lead customer events, meetings, and workshops to generate new solution sales opportunities.</li> <li>Create client-facing documents including proposals, presentations, and RFP responses.</li> <li>Collaborate with approved third-party partners during the sales cycle as needed.</li> <li>Stay current on Ricoh products, third-party solutions, competitive services, and industry trends.</li> <li>Apply a consultative approach in interactions with customer executives and IT teams.</li> <li>Ensure compliance with Ricoh procedures and coordinate project handoffs to pre-sales and delivery teams.</li> <li>Perform additional duties as assigned by management.</li> </ul>Qualifications:<ul> <li>Bachelor's degree preferred or equivalent experience in a related field.</li> <li>Minimum of 8 years of successful B2B sales experience in print hardware, software, services, and solution selling.</li> <li>Proven experience in sales negotiations.</li> <li>Valid driver's license required.</li> </ul>Knowledge, Skills, and Abilities:<ul> <li>Deep understanding of printing solutions across diverse customer environments.</li> <li>Ability to gather and analyze customer requirements to develop tailored solutions.</li> <li>Skilled in integrating proposed solutions into existing business and technical environments.</li> <li>Strong organizational skills with the ability to manage multiple sales cycles simultaneously.</li> <li>Proficient in Microsoft Office Suite (PowerPoint, SharePoint) and CRM tools.</li> <li>Excellent verbal and written communication skills, with the ability to present to C-level executives.</li> <li>Capable of managing long, complex sales cycles from opportunity identification to contract signing.</li> </ul>Working Conditions:<ul> <li>Primarily remote or office-based work environment.</li> <li>Travel required up to 5 days per week.</li> <li>Occasional physical activity including standing, walking, bending, and reaching.</li> <li>Moderate dexterity required for regular use of office equipment (keyboard, phone, etc.).</li> </ul>The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job. </div>

Senior Solution Consultant, Hardware

<div> Senior Technology Specialist Position Profile To retain and expand sales revenue in assigned account base as well as drive new market share within the Federal vertical. Job Duties and Responsibilities <ul> <li>Provide product information to selected customers within an assigned territory. Conduct business analyses of customer communication needs and develop tailored demonstrations, proposals, and value propositions. Focus on acquiring new customers and retaining existing accounts through a consultative approach, particularly within Federal Department of Defense and Civilian organizations.</li> <li>Organize and oversee post-sale delivery and implementation of RICOH solutions at customer sites. Serve as the primary contact for all sales documentation.</li> <li>Proactively develop new customer relationships, review leads, participate in communication planning, and deliver RICOH solution proposals as directed by sales management.</li> <li>Engage in strategic planning with customers, identifying and addressing at-risk accounts with actionable plans.</li> <li>Consistently meet or exceed revenue and gross profit targets.</li> <li>Coordinate cross-functional sales activities and manage team processes.</li> <li>Represent the company and promote products during off-site customer meetings.</li> <li>Maintain detailed records of all account activities in the sales database.</li> <li>Identify key contacts within accounts and conduct strategic outreach.</li> <li>Serve as the first point of contact for customer inquiries and needs.</li> <li>Perform additional duties as assigned.</li> </ul>Qualifications (Education, Experience, and Certifications) Required:<ul> <li>Bachelor's degree or equivalent experience in a related field.</li> <li>Minimum of 5 years of successful B2B sales experience, including at least 2 years of experience selling to Federal Department of Defense and Civilian organizations.</li> </ul>Knowledge, Skills, and Abilities <ul> <li>Deep understanding of sales methodologies and processes in a matrixed environment, especially within federal sectors.</li> <li>Strong negotiation, communication (written and oral), and presentation skills tailored to federal clients.</li> <li>Excellent interpersonal, time management, and self-motivation skills.</li> <li>Strong business acumen and leadership capabilities.</li> <li>Proven ability to lead or collaborate with diverse teams to develop account strategies.</li> <li>In-depth knowledge of industry products and services.</li> <li>Demonstrated success in building and maintaining key relationships across business functions.</li> <li>Ability to analyze complex data from multiple sources to identify issues and propose effective solutions.</li> <li>Proficiency in Microsoft Office Suite and other relevant software tools.</li> </ul>Working Conditions, Mental and Physical Demands <ul> <li>Primarily office-based work environment with standard lighting, ventilation, and noise levels.</li> <li>Mostly sedentary work with occasional walking, standing, bending, and light lifting (typically under 10 lbs).</li> <li>Moderate dexterity required for tasks involving calculators, keyboards, and small tools.</li> <li>Daily travel to customer sites, which may not always be accessible via public transportation.</li> </ul>The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job. </div>

Senior Technology Specialist

<div> Senior On-Site Service Specialist, WH POSITION PROFILE Provides operations functions in one or all of the following areas: operates high volume duplicating equipment, performs associated copying tasks, ships and receives product and supplies, sorts, distributes and handles incoming and outgoing mail/faxes, as well as applies necessary postage. Provides copier maintenance and/or repair of customer site equipment. May also perform bindery, QC and final check, housekeeping, file services, call center representative, and reception, etc. May performs various building support functions related to meeting set ups and light maintenance, shipping and Receiving (warehouse duties), forklift operation, etc. Note: Due to the higher level of presentation and telephone skills needed to perform receptionist duties, employees performing this function are considered to be Senior On-Site Services Specialist. This position reports directly to the Site Manager, Site Supervisor or Assistant Site Manager, depending on site personnel configuration. Job Duties and Responsibilities &bull; Runs high volume copy machines and performs binding and finishing work. &bull; Ensures convenience copiers are working properly, checking for quality via daily inspections. Clears paper jams and informs technicians of specific problems. &bull; Performs all repair service on customer copier equipment. &bull; Maintains records for management reports and inventories of supplies needed. &bull; Distributes office supplies, fax transmissions and mail to company personnel and/or designated drop-off points as required. &bull; Calculates charges for jobs performed and maintains some billing logs. &bull; Responds to and coordinates all service calls required by customer. &bull; May perform filing duties in conjunction with specific customer requests. &bull; Delivers completed jobs to pre-determined customer locations within and outside of the site. &bull; Maintains daily meter and service logs. &bull; May travel between customer's buildings. &bull; Answers customer questions regarding status or feasibility of job requests. &bull; Ensures upkeep of convenience copier areas by keeping neat and well stocked. &bull; Performs duties related to the shipping of materials. &bull; Performs duties related to the receiving of materials. &bull; May perform meeting room and conference room set ups. &bull; May perform building occupant moves within assigned facilities. &bull; May perform re-lamping and light maintenance duties as assigned. &bull; May perform occasional cleaning duties as needed. &bull; May require periodic overtime on nights and weekends, including off-hour emergency response. &bull; Uses shrink-wrap machine, paper cutter, hole driller, bindery equipment, jogger, tape machine, stackers, electric stapler and scales in completion of various jobs contracted. &bull; Uses all copier equipment, calculator, fax machine, postage meter and some PC. &bull; Performs filing duties, which may include purging' and archiving old documents. &bull; May perform shipping/receiving type duties (warehouse work) &bull; May include operation of warehouse type equipment such as forklift &bull; Performs other duties as assigned. Qualifications (Education, Experience and Certifications) &bull; Requires high school diploma or GED and1-2 years of related work experience. &bull; Some related copy job experience is preferred. &bull; May require valid driver's license and minimum levels of auto insurance coverage per Ricoh. &bull; May require appropriate Certifications for operation of forklift/warehouse equipment KNOWLEDGE, Skills And Abilities &bull; Working knowledge of copier and other related equipment and repair is preferred. &bull; Requires knowledge and understanding of shipping/receiving procedures. &bull; Basis electronics knowledge is preferred. &bull; Possesses ability to work independently and flexibly to complete projects. &bull; Possesses ability to determine correct method and packing material as well as check packing slips for accuracy of incoming materials. &bull; Possesses ability to comprehend instructions concerning mail delivery. &bull; Possesses troubleshooting and problem-solving skills. &bull; Possesses ability to read and comprehend written technical information in the form of manuals, parts books and related publications. &bull; Possesses excellent customer relations skills and excellent verbal communication skills. Working Conditions, MENTAL aND PHYSICAL DEMANDS &bull; Requires frequent exposure to copier/fax machine noise, toner and changes in room temperature and may be exposed to frequent paper cuts from the handling of paper and opening of boxes. &bull; Requires exposure to various weather conditions when walking is necessary between buildings and exposure to location equipment can present opportunities for injury or accidents. &bull; Makes daily telephone/in-person contact with customers, employees, managers and/or Dispatch Department and occasional telephone contact with vendors and equipment repair people. &bull; Dealing with tight deadlines and quick turnaround times imposes high stress levels. &bull; Some physical effort is required which may involve long periods of standing, walking, bending, reaching, stretching, climbing or similar activities as well as lifting or moving items weighing up to 50 lbs. and in pushing or pulling machines on wheels, which may weigh up to 400 lbs., in order to move for repairs. Walking between buildings may be necessary. &bull; May require operation of warehouse equipment such as forklift The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job. </div>

Shipping and Receiving Associate

Office Services Support POSITION PROFILE This position will support client facilities services in a corporate environment. Services provided to client include mailroom activities including all shipping and receiving duties, customer kiosk/locker backup support, reporting preparation of all activities and other departmental duties. The right candidate will be an integral part of our talented team, supporting our continued growth. JOB DUTIES AND RESPONSIBILITIES<ul> <li>Perform duties related to mail, shipping and receiving</li> <li>Assist with the loading and unloading of scheduled and unscheduled trucks. Use of pallet jack often required for incoming and outgoing items and internal deliveries.</li> <li>Scan and input all incoming and outgoing items into TRAC database, including certified, registered, return receipt, Federal Express and UPS for delivery to customers.</li> <li>Stationery/office supplies management and distribution (small items)</li> <li>&bull; Document and maintain all data. logs and supporting documents according to management guidelines and maintain detailed files of such.</li> <li>Assists Site Manager with managerial duties to include creating/supporting/submission of required reporting</li> <li>Reviews operations and business processes and makes recommendations for improvement efficiency</li> <li>Maintains the highest levels of customer care while demonstrating a friendly and cooperative attitude</li> <li>Perform various departmental duties as requested</li> <li>Assists Site Manager as needed</li> </ul>QUALIFICATIONS (Education, Experience, and Certifications)<ul> <li>Requires high school diploma or GED and 1-2 years of related work experience. Supervisory experience a plus</li> <li>Must be able to lift up to 50 lbs.</li> <li>Must be able to stand and walk for extensive period of time/distance</li> <li>Demonstrate competency in computer skills including proficiency in MS Office Suite</li> <li>Professional presence for customer facing</li> </ul>

Shipping and Receiving Specialist

Job Title: Site Leader Summary: As the Site Leader, you play a pivotal role in the daily operations of our small site, embodying a beacon of support and guidance for our dedicated team. Your mission includes ensuring seamless facility operations, maintaining profitability, and exceeding customer service expectations. You serve as the primary point of contact for both our valued customers and internal stakeholders, ensuring smooth contract compliance and addressing any concerns with warmth and efficiency. Roles and Responsibilities:<ul> <li> Oversee daily shipping and receiving operations of small shipping and receiving area </li> <li> Serve as primary point of contact for customer and help resolve issues that arise from shipping and receiving area </li> <li> Drive efficiency and satisfaction through reliable, accurate and dependable management of the Shipping and Receiving area </li> <li> Ability to work independently, for this position is responsible for inbound shipments of customer packages and outbound shipments within a one-person shipping and receiving area. </li> <li> Ensure accurate and timely completion of administrative tasks that include monthly reporting of inbound and outbound package volume, Site compliance against Ricoh's Service Excellence standards. </li> <li> Provide great customer service to other departments and vendors to ensure a smooth operation daily </li> <li> Prior shipping and receiving experience is required with expertise in shipping software applications and MS Office Suite </li> <li> Experience with the rules for shipping batteries and/or IATA, DOT and IMDG certification a plus but not necessary because training is provided. </li> </ul>Qualifications (Must Have):<ul> <li>High school diploma or GED.</li> <li>A minimum of 2 years of experience in a related field.</li> <li>Demonstrated proficiency in technology and customer-facing roles.</li> <li>Exceptional communication skills, both written and verbal.</li> <li>A passion for delivering exceptional customer service and driving team success.</li> </ul>Qualifications (Nice to Have):<ul> <li>Previous experience in a leadership or supervisory role.</li> <li>Strong preference for previous training experience.</li> <li>Familiarity with B2B environments and technical processes.</li> <li>Advanced technical aptitude and problem-solving skills.</li> </ul>In this role, you will shape the future of our small-site operations and make a meaningful impact on our customers and team alike. If you are ready to embark on a journey of growth and fulfillment, we invite you to apply and become a cornerstone of our success today.

<div> Senior On-Site Service Specialist, WH POSITION PROFILE This role provides operational support in one or more of the following areas: high-volume duplicating, mail and fax handling, shipping and receiving, copier maintenance, and general office support. Additional responsibilities may include bindery, quality control, housekeeping, reception, and light building maintenance. This position reports to the Site Manager, Site Supervisor, or Assistant Site Manager, depending on the site configuration. Key Responsibilities <ul> <li>Operate high-volume copy machines and perform binding and finishing work</li> <li>Conduct daily inspections of convenience copiers; clear jams and report issues</li> <li>Perform repair services on customer copier equipment</li> <li>Maintain records for management reports and supply inventories</li> <li>Distribute office supplies, mail, and fax transmissions</li> <li>Calculate job charges and maintain billing logs</li> <li>Respond to and coordinate service calls</li> <li>Perform filing duties and document archiving</li> <li>Deliver completed jobs to designated locations</li> <li>Maintain daily meter and service logs</li> <li>Travel between customer buildings as needed</li> <li>Answer customer inquiries regarding job status and feasibility</li> <li>Maintain copier areas in a clean and stocked condition</li> <li>Handle shipping and receiving of materials</li> <li>Set up meeting and conference rooms</li> <li>Assist with internal office moves and light maintenance tasks</li> <li>Operate warehouse equipment, including forklifts</li> <li>Perform occasional cleaning duties</li> <li>Work overtime, including nights and weekends, as required</li> <li>Use various office and bindery equipment (e.g., shrink-wrap machine, paper cutter, stapler)</li> <li>Perform other duties as assigned</li> </ul>Qualifications <ul> <li>High school diploma or GED required</li> <li>1-2 years of related work experience preferred</li> <li>Valid driver's license and auto insurance may be required</li> <li>Forklift/warehouse equipment certification may be required</li> </ul>Knowledge, Skills, and Abilities <ul> <li>Familiarity with copier and related equipment; repair knowledge preferred</li> <li>Understanding of shipping and receiving procedures</li> <li>Basic electronics knowledge is a plus</li> <li>Ability to work independently and manage multiple tasks</li> <li>Strong organizational and problem-solving skills</li> <li>Ability to read and understand technical manuals and documentation</li> <li>Excellent customer service and verbal communication skills</li> </ul>Working Conditions and Physical Demands <ul> <li>Frequent exposure to copier noise, toner, and varying temperatures</li> <li>Potential for minor injuries (e.g., paper cuts, lifting)</li> <li>Exposure to outdoor weather when moving between buildings</li> <li>High-stress environment due to tight deadlines</li> <li>Physical activity including standing, walking, bending, lifting (up to 50 lbs), and pushing/pulling equipment (up to 400 lbs)</li> <li>Regular interaction with customers, team members, and vendors.</li> </ul>The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job. </div>

<div> <div> Job Title: Site Leader <div> Summary: As the Site Leader, you play a pivotal role in the daily operations of our small-site, embodying a beacon of support and guidance for our dedicated team. Your mission includes ensuring seamless facility operations, maintaining profitability, and exceeding customer service expectations. You serve as the primary point of contact for both our valued customers and internal stakeholders, ensuring smooth contract compliance and addressing any concerns with warmth and efficiency. <div> Roles and Responsibilities: <div> <ul> <li> Oversee daily operations with an eye towards innovation and future trends, leveraging data-driven insights to guide decision-making. </li> </ul> <div> <ul> <li> Serve as the primary point of contact for customer issues, maintaining contract compliance and service excellence while embodying an energetic and service-oriented approach. </li> </ul> <div> <ul> <li> Drive efficiency and satisfaction through open-minded and authentic leadership, adapting to evolving challenges with adaptability and accountability. </li> </ul> <div> <ul> <li> Mentor and empower a diverse team with an energetic and accountable approach, providing guidance on job assignments, schedules, and support. </li> </ul> <div> <ul> <li> Tackle challenges head-on, demonstrating adaptability and open-mindedness in analyzing and resolving issues while upholding our commitment to service level agreements. </li> </ul> <div> <ul> <li> Manage inventory efficiently, incorporating data-driven approaches to optimize supplies and resources while coordinating logistics for conference rooms and AV equipment. </li> </ul> <div> <ul> <li> Ensure accurate and timely completion of administrative tasks, utilizing data-driven insights to streamline processes and enhance operational efficiency. </li> </ul> <div> <ul> <li> Provide flexible support to other departments and vendors as needed, demonstrating adaptability and an authentic commitment to service excellence. </li> </ul> <div> Qualifications (Must Have): <div> <ul> <li> High school diploma or GED. </li> </ul> <div> <ul> <li> A minimum of 2 years of experience in a related field. </li> </ul> <div> <ul> <li> Demonstrated proficiency in technology and customer-facing roles. </li> </ul> <div> <ul> <li> Exceptional communication skills, both written and verbal. </li> </ul> <div> <ul> <li> A passion for delivering exceptional customer service and driving team success. </li> </ul> <div> Qualifications (Nice to Have): <div> <ul> <li> Previous experience in a leadership or supervisory role. </li> </ul> <div> <ul> <li> Strong preference for previous training experience. </li> </ul> <div> <div> <ul> <li> Familiarity with B2B environments and technical processes. </li> </ul> <div> <ul> <li> Advanced technical aptitude and problem-solving skills. </li> </ul> <div> In this role, you will shape the future of our small-site operations and make a meaningful impact on our customers and team alike. If you are ready to embark on a journey of growth and fulfillment, we invite you to apply and become a cornerstone of our success today. <div> </div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div>

Shipping and Receiving Supervisor

<div> Site Coordinator POSITION PROFILE Accountable for daily operations of solo-person site. Responsible for performing the contracted office services including, but not limited to: Copy services, Courier Services, Managed Print services, Hospitality, Imaging and Mail services. Job Duties and Responsibilities 1. RECEPTION, CONFERENCE CENTER & CATERING SUPPORT The normal operating hours for Administrative Reception and Conference Center Support services shall be 8:00 AM to 5:00 PM (Hours may change after initial training) Monday through Friday, except holidays recognized by the Customer. <ul> <li> Monitor booking tool and communicate/liaise with colleagues booking conference rooms to verify requirements and expedite changes </li> <li> Physical set up / break down of rooms for meetings <ul> <li> Ensure conference rooms and meeting rooms are stocked with equipment and/or refreshments daily, as required </li> <li> Monitor to ensure housekeeping standards are maintained in meeting rooms </li> <li> Track upcoming meeting room bookings </li> <li> Ensure meeting rooms are set-up as requested </li> </ul></li> <li> Organize catered meals and provision of special equipment, as required </li> <li> Perform daily maintenance and inventory of basic meeting room equipment such as speaker phones, tables and chairs, projector screens, lighting and heating/air conditioning </li> <li> Proactively ensure that excellent housekeeping standards are maintained in conference/meeting rooms </li> </ul> 2. FACILITIES SERVICES SUPPORT - COORDINATION <ul> <li> Assist with Facilities-related Services processes, systems and tools - escalate issues in a timely manner and follow up upon completion </li> <li> Monitor the local Facilities Services mailbox and Service Central queue, responding promptly to inquires </li> <li> Help to maintain the overall cleanliness and order/organization of the office space </li> <li> Assist with the coordination of desk moves </li> <li> Manage all inventory levels (pantry/supplies) including daily stocking of all supplies for office and pantries </li> <li> Participate in Day 1 orientation for new hires </li> <li> Escalate questions/concerns to the Facilities Services Lead </li> </ul> 3. MAIL ROOM SERVICES The normal operating hours for Mail Room Services shall be 8:00 AM to 5:00 PM (Hours may change after initial training) Monday through Friday, except holidays recognized by the Customer. A. USPS <ul> <li> USPS received, sorted and picked up by recipient </li> <li> Accountable Mail received, sorted and picked up by recipient </li> <li> Customer Service </li> </ul> B. Accountable Mail 1. Accountable Mail will be digitally captured and follow processing procedures <ul> <li> Manually capture barcode </li> <li> Email notification to recipient </li> <li> 2. Accountable Mail will be picked up by recipient at the mail center and signature captured for complete chain of custody <ul> <li> Receive accountable mail from carrier and messenger deliveries </li> </ul></li> </ul> 3. Outbound Accountable will follow processing procedures <ul> <li> Assist clients in outgoing mail and packages which can include messenger services utilizing the WTW preferred vendors </li> </ul> 4. USPS pick up times 4. MISCELLANIOUS SERVICES 1. Pantry stocking 2. Badge creation and faceplate printing 3. Office supply ordering and inventory management 4. Printer troubleshooting and paper stocking 5. New hire workstation setups (non-computer/IT related) 6. Terminated colleague/CSR workstation breakdowns (non-computer/IT related) 7. CSR workstation moves a) Lifting not to exceed 50 lbs. <ol> <li> Conference room maintenance </li> <li> Reorganizing the seating, stocking pens/markers/notepads, and wiping down the table and white board if necessary </li> <li> Clean up leftover catering food and wiping down conference room table after a lunch meeting. </li> <li> Spot clean carpet coffee stains with Resolve and swap out carpet tiles on occasion. </li> <li> Changing peel-and-stick" carpet tiles as directed </li> <li> Training room setup and breakdown </li> </ol> 10. AV and IT smart hands backup <ol> <li> Helping colleagues use the conference room A/V equipment and their workstation peripherals (dock, monitor, keyboard, mouse). </li> <li> Not required to resolve technical issues </li> </ol> i) Will escalate to the appropriate WTW personnel <ol> <li> Training is quick and no previous IT experience is necessary. </li> </ol> 12. Minor cleaning duties/carpet maintenance QUALIFICATIONS (Education, Experience, and Certifications) Typically Requires:<ul> <li>High school or GED is required</li> <li>1+ years of experience in a related field (B2B and/or technical)</li> <li>Previous 1+ year Customer facing work experience required</li> <li>Demonstrated knowledge and understanding of technology</li> </ul>KNOWLEDGE, Skills And Abilities<ul> <li>Tactical thought processing</li> <li>Ability to present to a small group</li> <li>Moderate Problem-Solving Skills</li> <li>Basic Customer Service skills</li> <li>Basic Technical aptitude</li> <li>Basic Written and Verbal Communication skill</li> </ul>Working Conditions, MENTAL aND PHYSICAL DEMANDS<ul> <li>Typically, an office environment with adequate lighting and ventilation, and a normal range of</li> <li>temperature and noise level</li> <li>Work assignments are diversified. Interpret, comprehend and apply complex material, data and</li> <li>instruction, prepare, provide and convey diversified information</li> <li>Some physical effort required. Work may be sedentary, but does require walking, standing, bending, reaching, lifting, or carrying objects that could weigh up to 50 lbs. (e.g., papers, books, files and small parts, etc.).</li> <li> Moderate dexterity </li> <li>regular application of basic skills (calculator, keyboard, hand tools, eye/hand coordination</li> </ul>The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job. </div>

Site Coordinator

Site Coordinator Position Profile The Site Coordinator is accountable for the daily operations of a solo-person site. This role is responsible for performing contracted office services including, but not limited to:<ul> <li>Copy Services</li> <li>Courier Services</li> <li>Managed Print Services</li> <li>Hospitality</li> <li>Imaging</li> <li>Mail Services</li> </ul>Job Duties and Responsibilities <ul> <li>Manage daily operations of a mail room, copy center, or scanning facility</li> <li>Operate office equipment such as PCs, copiers, multifunction devices, imaging, and mail equipment</li> <li>May handle courier services, reception, switchboard operations, shipping & receiving, and mail processing</li> <li>Serve as the primary contact with the customer on a daily basis</li> <li>Implement and manage RICOH Service Excellence Programs</li> <li>Operate required equipment/software efficiently to meet service level agreements</li> <li>Achieve cost-efficiency by effectively utilizing company materials and supplies</li> <li>Maintain routine functions including work orders, contractor monitoring, inspections, and reporting facility issues</li> <li>Interact with contracted vendors, facility management, and occupants</li> <li>Manage office supply inventory and reordering</li> <li>Coordinate conference rooms and manage A/V equipment resources</li> <li>Foster positive internal relationships through professional communication</li> <li>Collect and provide data to leadership and customers, including monthly reporting</li> <li>Ensure financial responsibilities are met</li> <li>Perform other duties as assigned</li> </ul>Qualifications Education & Experience:<ul> <li>High School Diploma or GED required</li> <li>1+ years of experience in a related field (B2B and/or technical)</li> <li>1+ year of customer-facing work experience required</li> <li>Demonstrated knowledge and understanding of technology</li> </ul>Knowledge, Skills, and Abilities <ul> <li>Tactical thought processing</li> <li>Ability to present to small groups</li> <li>Moderate problem-solving skills</li> <li>Basic customer service skills</li> <li>Basic technical aptitude</li> <li>Basic written and verbal communication skills</li> </ul>Working Conditions, Mental and Physical Demands <ul> <li>Office environment with adequate lighting, ventilation, and normal temperature/noise levels</li> <li>Diverse work assignments requiring interpretation and application of complex material</li> <li>Some physical effort required: walking, standing, bending, reaching, lifting/carrying up to 50 lbs</li> <li>Moderate dexterity: regular use of calculators, keyboards, hand tools, and eye/hand coordination</li> </ul> Note: The above statements describe the general nature and level of work performed. They are not intended to be an exhaustive list of all responsibilities, skills, efforts, or working conditions associated with the job.

Job Title: Site Manager Summary: Position is for a Site Manager. Location is a high-profile large Insurance account located in Stamford CT. Candidate must have strong communications skills, both written and orally, Experience in managing direct reports and serving as central point of contact for direct daily interaction with customer. Must be Microsoft office package proficient in all applications. Must be familiar with multiple services offerings in account support for Print, Mail and Records management. Candidate will be responsible for administrative support for billing, validation for payment and annual budgeting. Must be focused individual paying close attention to detail and be flexible in daily schedule. Roles and Responsibilities: &bull; Lead a dynamic team to efficiently manage daily operations, while nurturing a positive work environment that encourages retention. &bull; Harness your expertise in Ricoh products and services to streamline operations, ensuring quality and efficiency, and exploring innovative solutions to stay ahead in a rapidly evolving landscape. &bull; Collaborate closely with customers to enhance business processes, driving mutual success and satisfaction through continuous feedback loops and steadfast commitment to service excellence. &bull; Foster a service-oriented environment, gathering regular feedback to ensure satisfaction and loyalty. &bull; Maintain high-quality operations, meeting audit and deadline standards while adapting to evolving challenges. &bull; Provide ongoing training and development opportunities, empowering team members to reach their full potential. Qualifications Must Have: &bull; High school diploma or equivalent (GED). &bull; A minimum of three years of relevant work experience, including customer-facing roles. &bull; Demonstrated previous managerial experience, ideally within a similar field. &bull; Proficiency in technology and adept problem-solving skills. &bull; Effective communication skills, demonstrated through both written and verbal channels. Qualifications Nice to Have: &bull; Previous management experience. &bull; Familiarity with the technical aspects of B2B services. &bull; Proficiency in Office 360. Join us in this pivotal role where your leadership will shape success, exceeding expectations and forging lasting partnerships with our valued customers. If you are ready to merge professionalism with a fresh perspective, we invite you to apply and embark on this exciting opportunity with us.

Site Manager

<div> Strategic Senior Technology Specialist Position Profile The Strategic Senior Technology Specialist is responsible for executing the core equipment and basic services strategy within assigned Strategic and Enterprise accounts, in collaboration with the Client Executive. Key Responsibilities<ul> <li>Partner with the Client Executive to implement equipment and basic services strategies within assigned accounts.</li> <li>Independently lead customer engagements and meetings, leveraging subject matter experts (SMEs) and internal resources to develop, propose, and close deals.</li> <li>Qualify opportunities effectively and create proposals that meet or exceed customer expectations.</li> <li>Present and position the Ricoh portfolio to align with customer needs and budgets.</li> <li>Lead pricing discussions, proposal development, and contract negotiations.</li> <li>Sell and deliver profitable core equipment and basic services.</li> <li>Collaborate with cross-functional teams to ensure high-quality deliverables.</li> <li>Build trust and influence with clients through effective collaboration and communication.</li> <li>Clearly articulate Ricoh's industry position and value proposition.</li> <li>Perform additional duties as assigned.</li> </ul>Qualifications<ul> <li>Bachelor's degree or equivalent experience in a related field.</li> <li>2-5 years of experience selling to Fortune 5000 companies.</li> <li>Proven consultative selling skills.</li> </ul>Knowledge, Skills, and Abilities<ul> <li>Strong negotiation and sales skills.</li> <li>Deep understanding of customer approval and internal business processes.</li> <li>Experience selling service annuities and managing change orders.</li> <li>Demonstrated ability to influence through collaboration.</li> <li>In-depth knowledge of core products and services.</li> <li>Ability to independently develop and present value propositions.</li> <li>Excellent verbal and written communication skills.</li> <li>Proven ability to build and maintain professional relationships.</li> <li>Awareness of market trends and adaptability to change.</li> <li>Technologically proficient, with knowledge of enterprise IT architectures.</li> <li>High learning agility.</li> </ul>Working Conditions and Physical Demands<ul> <li>Primarily office-based with standard lighting, ventilation, and noise levels.</li> <li>Work involves interpreting and applying complex information and data.</li> <li>Minimal physical effort; mostly sedentary with occasional walking, standing, and light lifting (under 10 lbs).</li> <li>Moderate dexterity required for tasks such as typing and using office tools.</li> <li>Travel required approximately 30%, including potential overnight stays.</li> </ul> Note: This job description outlines the general nature and level of work performed. It is not intended to be an exhaustive list of all responsibilities, skills, or working conditions associated with the role. </div>

Strategic Senior Technology Specialist

<div> Supervisor I, Delivery & Install POSITION PROFILE Responsible for the scheduling and delivery of equipment to customers in a timely manner. Supervises 10 or more delivery personnel and/or multiple delivery locations. Ensures DOT and state law compliance. Manage the processes, people and assets that are utilized in fulfilling customer orders for equipment including warehousing, delivery, and reverse logistics. JOB DUTIES AND RESPONSIBILITIES Trains delivery personnel in loading, unloading and installation of equipment. Schedules and routes delivery trucks on a daily basis according to customer's request. Communicates special needs and requests to delivery drivers. Ensures equipment is configured according to the pick ticket/sales order. Ensures all paperwork is processed accurately and completely. Communicates issues to configuration center manager/ transportation manager Ensures that the delivery fleet is safe to operate and is compliant with all DOT and state laws. Maintains delivery vehicles and develops preventive maintenance schedule. Schedules and communicates to third party delivery companies. Ensures delivery times are met and correct equipment is shipped out. Responsible for safe and proper loading/receipt of equipment being shipped to remote transfer center locations and/or configuration centers. Assist with the creation of processes and procedures to ensure the success of the operation. Works in conjunction with the inventory control manager to monitor the quality of inventory and assist in the maintenance of appropriate levels. Performs and ensures performance evaluations are given on a timely basis. Works closely with other functional areas to ensure external and internal customer needs are met. Manages transfer center expenses and meets budget guidelines. Establishes and tracks performance measurements for areas within the transfer center and manages to the appropriate metric requirements. Responsible for the on-time delivery of equipment to customers. &bull; Identifies customer's needs and determines appropriate action; refers calls to appropriate party. Supports various multiple channels May be required to be certified on operation and use of warehouse equipment, i.e., forklift, stair climber, etc. Effectively recruits, interviews and selects staff. Coaches, mentors, provide advice and guidance to staff on employee development and performance-related matters. Ensures the compliance of equipment inventory policies and procedures within the transfer centers. Routinely demonstrates and creates a helpful and positive work culture. Encourages and builds positive relationships and communicates effectively with all co- workers and outside vendors. Conducts themselves at all times in accordance with Ricoh's code of ethics. Performs other duties as assigned. Limited scope of authority within pre-established specific policies, procedures and guidelines. Incumbent actions may impact some adjacent units and immediate work unit. QUALIFICATIONS (Education, Experience, and Certifications) High school diploma or equivalent education is required. Three to five years supervisory and management experience in the transportation/delivery industry are required. General knowledge of computerized routing systems and handling hazardous material is required. Good systems knowledge and computer skills are required. Familiarity with local carrier routes and standard trucking industry practices and procedures is preferred. Eligibility to drive a commercial vehicle according to FMCSR regulations is a plus. KNOWLEDGE, SKILLS AND ABILITIES Good systems knowledge and computer skills are required. Familiarity with local carrier routes and standard trucking industry practices and procedures is preferred Eligibility to drive a commercial vehicle according to FMCSR regulations General knowledge of computerized routing systems a plus WORKING CONDITIONS, MENTAL AND PHYSICAL DEMANDS Typically, an office environment with adequate lighting and ventilation, and a normal range of temperature and noise level Work assignments are diversified. Interpret, comprehend and apply complex material, data and instruction prepare, provide and convey diversified information Minimal physical effort required. Work is mostly sedentary but does require walking, standing, bending, reaching, lifting or carrying objects that typically with less than 10 lbs. (e.g., papers, books, files and small parts, etc.) Moderate dexterity &bull; regular application of basic skills (calculator, keyboard, hand tools, eye/hand coordination The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job. </div>

Supervisor I, Delivery & Set Up

Supervisor II, End of Mile Delivery & Install POSITION PROFILE Responsible for the coordination delivery of equipment to customers in a timely manner. Supervises 40 20 or more delivery personnel in remote and multiple delivery locations. Ensures DOT and state law compliance. Manage the processes, people and assets that are utilized in fulfilling customer orders for equipment including warehousing, delivery, and reverse logistics. Responsible for managing all activities of Transfer Centers. Works in conjunction with Dispatch Dept. interact with Corporate Transportation to meet corporate goals. RFC Fleet management. Job Duties and Responsibilities <ul> <li>Assists with planning routes for delivery trucks on a daily basis according to customer's request.</li> <li>Communicates special needs and requests to delivery drivers.</li> <li>Ensures equipment is configured according to the pick ticket/sales order.</li> <li>Ensures all paperwork is processed accurately and completely.</li> <li>Communicates issues to Sr Mgr of Transportation.</li> <li>Enforce that the delivery fleet and driving staff are compliant with all DOT and state laws.</li> <li>Works in conjunction with Safety Mgr to maintain delivery vehicles and develops manage preventive maintenance schedule.</li> <li>Works in conjunction with Dispatch to coordinate with third party delivery companies.</li> <li>Ensures delivery times are met and correct equipment is shipped out.</li> <li>Responsible for safe and proper loading/receipt of equipment being shipped to transfer center locations and/or configuration centers.</li> <li>Assist with the creation of processes and procedures to ensure the success of the operation. </li> <li>Identifies customer's needs and determines appropriate action; refers calls to appropriate party. </li> <li>Supports various multiple channels. </li> <li>May be required to be certified on operation and use of warehouse equipment, i.e., forklift, stair climber, etc.</li> <li>Effectively recruits, interviews, and selects staff. Coaches, mentors, provides advice and guidance to staff on employee development and performance-related matters.</li> <li>Works in conjunction with different RFC departments to ensure delivery requirements are met.</li> <li>Performs and ensures performance evaluations are given on a timely basis.</li> <li>Works closely with other functional areas to ensure external and internal customer needs are met.</li> <li>Manages delivery expenses and meets budget guidelines.</li> <li>Establishes and tracks performance measurements for delivery operations within the Regional Fulfillment Center and manages to the appropriate metric requirements.</li> <li>Responsible for the on-time delivery of equipment to customers.</li> <li>Ensures the compliance of equipment inventory policies and procedures within the transfer center(s).</li> <li>Routinely demonstrates and creates a helpful and positive work culture.</li> <li>Encourages and builds positive relationships and communicates effectively with all co-workers and outside vendors.</li> <li>Conducts themselves at all times in accordance with RICOH's code of ethics.</li> <li>Performs other duties as assigned.</li> <li>Financial Responsibility:</li> <li>Facility delivery costs.</li> <li>Limited scope of authority within pre-established specific policies, procedures, and guidelines.</li> <li>Incumbent actions may impact some adjacent units and immediate work unit.</li> </ul>Qualifications (Education, Experience and Certifications) Typically Required:<ul> <li>Four-year college degree (BS or BA), or equivalent experience, is required.</li> <li>Five years supervisory and management experience in the transportation/delivery industry are required.</li> </ul>KNOWLEDGE, SKILLS, And Abilities <ul> <li>General knowledge of Oracle/Transportation Management Systems is required.</li> <li>Ensure compliance with DOT standards and Inter/Intra state rules and standard trucking industry practices and procedures is required.</li> <li>Strong interpersonal skills </li> <li>Strong communication/organizational skills. </li> <li>Basic negotiating and conflict management skills.</li> </ul>Working Conditions, MENTAL AND PHYSICAL DEMANDS<ul> <li>Typically, a warehouse environment with adequate lighting and ventilation, and a normal range of temperature and noise level</li> <li>Work assignments are diversified. Interpret, comprehend, and apply complex material, data and instruction - prepare, provide and convey diversified information.</li> <li>Working conditions regularly expose individuals to conditions that could result in minor cuts and burns.</li> <li>There is frequent exposure to chemical solvents and cleaners.</li> <li>Physical effort is required in the lifting of tool cases, and assorted equipment weighing up to 75 pounds, as well as the ability to move objects on wheels that may weigh up to 700 pounds.</li> <li>Frequent stooping, bending, squatting, and kneeling are required to service equipment at floor level.</li> </ul>The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job.

Supervisor II, End of Mile Delivery & Install

<div> Support Representative II, Inventory Control POSITION PROFILE Performs a variety of advanced inventory related duties to support supply chain operations. Responsible for data entry and maintenance of records associated with inventory product movement. Job Duties and Responsibilities Depending on the location and specific role assigned, the following are all or some of the assigned job duties: &bull; Assists in updating Oracle daily to track location, transfer and disposition of inventory, including relocations and RMAs. Investigates exception items as required. &bull; Performs cycle counting and location audits and investigates/resolves variances. &bull; Participates in the annual physical inventory (Include Prep, Audits, Count, and Reconcile). &bull; Manages reservations and movement of used/rental/loaner/promo units. &bull; Works to minimize aging and lost inventory. &bull; Process completed MRB items, which includes stock, system transfers/updates, and product consolidation. &bull; Monitors personal and department emails and provides information and other related issues. &bull; Manages Order on Demand process and transactions of Intangible Receipts &bull; Works with planning on inventory availability for internal req's, pass through, replacement of product and rush releases to the shop. &bull; Performs various duties in the wide-open pick and intermediate ship to (IST) processes and coordinates these activities with scheduling and shipping. &bull; Manages the requesting of booked swap orders and RMAs for damage claims process from receipt to disposition or restock of product. &bull; Processes RMAs or transfers associated with defective/cancelled/refused orders. &bull; Assists in management of damage claims process from receipt to scrap or restock of product. &bull; Monitors open orders to find opportunities to utilize existing on hand components and or assembled finished goods to fulfill orders through the Deconfiguration process. &bull; Supports review of the CC release and takes appropriate action on various categories of orders contained within it, including direct match/straight picks. &bull; Performs SOX compliance audits. &bull; Inventory Transactional Corrections &bull; due to receiving, shipping or WIP job issues, or serial number corrections. &bull; Plans cycle counting and location audits. &bull; Monitors and acts on systems reports as needed. &bull; Ensures inventory recordkeeping complies with document retention rules. &bull; Supports Lean/5S activities as assigned. &bull; Updates issues logs. &bull; Assists with training of new inventory control associates. &bull; Performs other duties as assigned. QUALIFICATIONS (Education, Experience, and Certifications) &bull; High school diploma or equivalent education. &bull; Minimum three years of inventory control experience. &bull; Ability to use advanced software tools (Oracle, Descartes) &bull; Proficiency in Microsoft Word, Excel, SharePoint. KNOWLEDGE, SKILLS, And Abilities &bull; Reading and math skills. &bull; Customer First orientation. &bull; Data entry and spreadsheet skills. &bull; Problem solving skills. &bull; Ability to work in a team environment. &bull; Ability to interact professionally at all levels internally and externally. &bull; Ability to follow all facility security and safety rules. Working Conditions, MENTAL AND PHYSICAL DEMANDS &bull; Typically, an office environment with adequate lighting and ventilation, and a normal range of temperature and noise level &bull; Work assignments are diversified. Interpret, comprehend, and apply complex material, data and instruction &bull; prepare, provide and convey diversified information. &bull; Minimal physical effort required. Work is mostly sedentary but does require walking, standing, bending, reaching, lifting, pushing, or carrying objects that typically with less than 50 lbs. (e.g., papers, books, files, etc.) but could weigh significantly more (parts, complete copiers) &bull; Moderate dexterity &bull; regular application of basic skills (calculator, keyboard, stapler) The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job. </div>

Support Representative II, Inventory Control

<div> Req for general talent community - catch all </div>

TC30 Intern

TCB General Talent Community Req

Technology Sales Consultant II <div> Additional Pay Details <div> Compensation Range <div> $95,000 - $100,000 per Year <div> Commission Eligible Position Profile The role of the Technology Sales Consultant II (TSC) is pivotal in driving significant revenue growth and enhancing the company's market presence. By working closely with large and mid-size growth dealers, the TSC is responsible for maintaining and expanding gross revenue sales of $12M-$15M annually in most cases. This role is crucial in maximizing Return on Sales through the strategic utilization of Ricoh hardware, aftermarket products, software, and services. With a strong emphasis on Digital Selling, the TSC influences and impacts Dealer sales managers and sales representatives, fostering mind share and brand loyalty at the transaction level. This is achieved through the implementation of strategies and initiatives established at the Dealer Principal level. Job Duties and Responsibilities<ul> <li>Establish and execute growth initiatives and shelf space wins with assigned Dealers. Creates significant Digital Sales value, impacting Ricoh sales results with mid-size to large dealers ($5M - $24M).</li> <li>Effectively influences mid-sized dealer sales organizations (5 - 30 reps) and build connections with diverse sales forces across multiple dealers or dealer locations.</li> <li>Create and facilitate customized programs, training, and field-based activities to engage both seasoned, established reps and those new to the industry.</li> <li>Engage and bring value to Dealer sales activities, differentiating Ricoh's offerings from other manufacturers.</li> <li>Deploy creative and non-traditional methods to address the ever-changing digital sales business environment.</li> <li>Influence a solutions-oriented approach to differentiate Ricoh Digital Sales portfolio, with primary focus on 5-30-unit takeaways from competitors, while also supporting SLG and major accounts when appropriate.</li> <li>Build strategic relationships and trust with Dealer ownership, sales leadership, and field-based sales representatives. Lead joint planning processes to develop detailed initiatives around growth, focusing on ZBA and shelf space growth.</li> <li>Act as catalyst to support Ricoh's growth and digital transformation objectives while integrating into the Dealer's business goals and capabilities.</li> <li>The assignment includes up to 50% travel for onsite interactions to conduct dealer GDP negotiations, joint business planning, sales meetings, and commercial and SLG customer account calls. Work with dealer sales executives from prospect selection and research to proof of concept and closing.</li> <li>Demonstrates, differentiates, and promotes the Ricoh hardware and software solutions portfolio to condition and influence the Dealer salesforce and go-to-market strategies.</li> <li>Monitor Dealer succession plans and participate in acquisition planning, influencing expansion strategies to leverage Ricoh in taking share through competitive acquisition.</li> <li>Point person for Ricoh market team activity, facilitating resources from adjacent Ricoh groups to deliver effective solutions support</li> <li>Achieve territory gross profit growth targets by growing Dealer profitable revenue.</li> <li>Secure aftermarket targets by managing growth and compliance of Ricoh Parts and Supplies purchases.</li> </ul>Knowledge, Skills and Abilities<ul> <li>Strong selling and presentation skills, with proven knowledge dealing with complex sales including hardware, software, and advanced solutions</li> <li>Ability to give appropriate consultation to dealer principals regarding company management</li> <li>Strong business and financial acumen. </li> <li>Exceptional analytical, strategic and organizational skills</li> <li>Ability to work in a professional, team-oriented environment leveraging resources as required</li> <li>Highly developed communications skills, both oral and written, with ability to present to high level executives, internal and external customers and diverse audiences.</li> <li>Possess strong ability for self-direction and high degree of initiative. Results oriented</li> <li>Proficient in managing visual communications, CRM, Excel, Power Point </li> <li>Superior time management skills with ability to effectively maximize customer-facing interaction time</li> <li>Strong listening and problem-solving skills</li> </ul>Working Conditions and Physical Demands<ul> <li>Must be able to work independently from home office or in team environment when in office location</li> <li>Work with cyclical stress due to frequent goals and deadlines</li> <li>Ability to prioritize responsibilities. Dealer assignments are diversified and require analytical and strategic thinking to prepare and convey diverse information </li> <li>Requires regular Dealer/customer site visits, either in person or through use of Ricoh technology, whose locations are throughout Region territory </li> <li>Frequent travel required - up to 50% when permitted. Visit Dealers once per month</li> <li>Requires moderate dexterity, regular application of basic skills </li> </ul>The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts, or working conditions associated with the job. </div></div></div></div>

Technology Sales Consultant II

Site Manager Summary: As a Site Manager, you are the guiding force behind our team, blending warmth and efficiency to ensure seamless operations. Leading by example, you nurture a supportive culture where every member thrives, driving transformative outcomes through innovation and collaboration. Roles and Responsibilities:<ul> <li>Lead a dynamic team to efficiently manage daily operations, while nurturing a positive work environment that encourages retention.</li> <li>Harness your expertise in Ricoh products and services to streamline operations, ensuring quality and efficiency, and exploring innovative solutions to stay ahead in a rapidly evolving landscape.</li> <li>Collaborate closely with customers to enhance business processes, driving mutual success and satisfaction through continuous feedback loops and steadfast commitment to service excellence.</li> <li>Foster a service-oriented environment, gathering regular feedback to ensure satisfaction and loyalty.</li> <li>Maintain high-quality operations, meeting audit and deadline standards while adapting to evolving challenges.</li> <li>Provide ongoing training and development opportunities, empowering team members to reach their full potential.</li> </ul>Qualifications Must Have:<ul> <li>High school diploma or equivalent (GED).</li> <li>A minimum of three years of relevant work experience, including customer-facing roles.</li> <li>Demonstrated previous managerial experience, ideally within a similar field.</li> <li>Proficiency in technology and adept problem-solving skills.</li> <li>Effective communication skills, demonstrated through both written and verbal channels.</li> </ul>Qualifications Nice to Have:<ul> <li>Previous management experience.</li> <li>Familiarity with the technical aspects of B2B services.</li> <li>Proficiency in Office 360.</li> </ul>Join us in this pivotal role where your leadership will shape success, exceeding expectations and forging lasting partnerships with our valued customers. If you are ready to merge professionalism with a fresh perspective, we invite you to apply and embark on this exciting opportunity with us.

Warehouse and Fleet Supervisor

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