<div> <b>Specialist, Graphic Designer</b> <b>Position Profile</b> <br>The Graphic Designer Specialist develops and designs complex multimedia visual communications, often under tight deadlines. Projects include conference/event materials, internal marketing collateral, brochures, publications, and web page designs. This role involves creating visual concepts that meet customer needs and preparing designs for print, web, or multimedia products. Responsibilities include font selection, layout creation, illustration and photo editing, and adherence to style guides or corporate standards.<br><b>Job Duties and Responsibilities</b> <ul> <li>Demonstrates excellent customer service and represents Ricoh professionally</li> <li>Strong organizational, customer service, and follow-up skills</li> <li>Translates artistic concepts into visual media</li> <li>Designs using InDesign, Photoshop, Illustrator, and Dreamweaver on Mac and PC</li> <li>Provides graphic consultation and support to internal and external stakeholders</li> <li>Produces print, packaging, advertising, point-of-purchase, and digital graphics</li> <li>Meets quality and design requirements</li> <li>Formats multipage documents using style sheets and mapping</li> <li>Stays current with industry trends and technologies</li> <li>Innovates within design constraints (cost, time, client needs)</li> <li>Complies with legal requirements related to duplication, printing, software, and fonts</li> <li>Adheres to production schedules and deadlines</li> <li>Consults with clients to define needs, budgets, and timelines</li> <li>Reviews proofs and coordinates with printers</li> <li>Manages digital asset libraries</li> <li>May lead and coordinate other designers</li> <li>Creates brand identities using logos, layouts, and color palettes</li> <li>Performs other tasks as assigned</li> </ul><b>Qualifications (Education, Experience, and Certifications)</b> <ul> <li>Bachelor's degree in Design preferred, or equivalent coursework/certifications</li> <li>Intermediate to advanced Adobe Creative Suite skills</li> <li>Proven design and layout experience</li> <li>Minimum of 3 years of related experience</li> <li>Print production experience preferred</li> <li>Project management experience preferred</li> </ul><b>Knowledge, Skills, and Abilities</b> <ul> <li>Strong graphic design and layout skills</li> <li>Proficiency in Adobe Creative Suite and Microsoft Office</li> <li>Team-oriented with positive, productive relationships</li> <li>Adaptable and flexible in changing environments</li> <li>Ability to perform repetitive tasks while maintaining quality</li> <li>Detail-oriented, creative, and deadline-driven</li> </ul><b>Working Conditions, Mental and Physical Demands</b> <ul> <li>Office environment with standard lighting, ventilation, and noise levels</li> <li>Internal and external contact with staff, clients, vendors, and the public</li> <li>Diverse work assignments requiring problem-solving and innovation</li> <li>Physical effort including walking, standing, bending, and lifting up to 50 lbs</li> <li>Moderate dexterity required for tools and equipment</li> </ul> Note: This job description outlines the general nature and level of work performed. It is not an exhaustive list of all responsibilities, skills, or working conditions associated with the role. <br> <br></div>

public

Specialist, Graphic Designer

<div> <br><br><b>Position Profile: </b><br> <br><b>Strategic Client Executive</b><br> <br>The <b>Strategic Client Executive</b> is a high-level account management role focused on building and maintaining relationships with senior executives (VP level and above) across a select group of up to five strategic clients. This role collaborates closely with Partner Executives and Industry Strategists to develop and execute account strategies aligned with broader industry goals.<br><b>Key Responsibilities</b> <ul> <li>Cultivate and expand relationships with senior-level client executives.</li> <li>Conduct effective client engagements to understand business challenges and goals.</li> <li>Lead strategic business planning in partnership with clients, focusing on account-level planning.</li> <li>Develop a 12-18 month roadmap aligned with industry strategy.</li> <li>Drive profitable growth through meaningful client engagements, contract retention and expansion, and the addition of services.</li> <li>Align internal sales, operations, and subject matter experts to support client initiatives.</li> <li>Provide thought leadership and foster trust through collaboration.</li> <li>Clearly articulate Ricoh's industry position and value proposition.</li> <li>Build internal relationships to support account retention and expansion.</li> <li>Navigate and manage the client's approval process through key sponsors.</li> <li>Meet or exceed revenue and gross profit targets.</li> <li>Maintain accurate and timely records of sales activities in CRM.</li> <li>Perform other duties as assigned.</li> </ul><b>Qualifications</b> <ul> <li>Bachelor's degree or equivalent experience.</li> <li>10+ years of account management experience.</li> <li>Proven experience working with executive leaders in Fortune 1000 companies.</li> <li>Demonstrated success in growing service offerings.</li> </ul><b>Skills & Competencies</b> <ul> <li>Strong collaboration and influence-building skills.</li> <li>Thought leadership in customer engagement.</li> <li>Excellent verbal and written communication.</li> <li>Proactive mindset with creative problem-solving abilities.</li> <li>Ability to build and maintain professional relationships with key stakeholders.</li> <li>In-depth knowledge of Ricoh's offerings and solution design processes.</li> <li>Technologically savvy.</li> </ul>The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job.<br> <br></div>

Strategic Client Executive

Supervisor II, End of Mile Delivery & Install<br><br>POSITION PROFILE<br> <br>Responsible for the coordination delivery of equipment to customers in a timely manner. Supervises 40 20 or more delivery personnel in remote and multiple delivery locations. Ensures DOT and state law compliance. Manage the processes, people and assets that are utilized in fulfilling customer orders for equipment including warehousing, delivery, and reverse logistics. Responsible for managing all activities of Transfer Centers. Works in conjunction with Dispatch Dept. interact with Corporate Transportation to meet corporate goals. RFC Fleet management.<br><br>Job Duties and Responsibilities<ul> <li>Assists with planning routes for delivery trucks on a daily basis according to customer's request.</li> <li>Communicates special needs and requests to delivery drivers.</li> <li>Ensures equipment is configured according to the pick ticket/sales order.</li> <li>Ensures all paperwork is processed accurately and completely.</li> <li>Communicates issues to Sr Mgr of Transportation.</li> <li>Enforce that the delivery fleet and driving staff are compliant with all DOT and state laws.</li> <li>Works in conjunction with Safety Mgr to maintain delivery vehicles and develops manage preventive maintenance schedule.</li> <li>Works in conjunction with Dispatch to coordinate with third party delivery companies.</li> <li>Ensures delivery times are met and correct equipment is shipped out.</li> <li>Responsible for safe and proper loading/receipt of equipment being shipped to transfer center locations and/or configuration centers.</li> <li>Assist with the creation of processes and procedures to ensure the success of the operation. </li> <li>Identifies customer's needs and determines appropriate action; refers calls to appropriate party. </li> <li>Supports various multiple channels. </li> <li>May be required to be certified on operation and use of warehouse equipment, i.e., forklift, stair climber, etc.</li> <li>Effectively recruits, interviews, and selects staff. Coaches, mentors, provides advice and guidance to staff on employee development and performance-related matters.</li> <li>Works in conjunction with different RFC departments to ensure delivery requirements are met.</li> <li>Performs and ensures performance evaluations are given on a timely basis.</li> <li>Works closely with other functional areas to ensure external and internal customer needs are met.</li> <li>Manages delivery expenses and meets budget guidelines.</li> <li>Establishes and tracks performance measurements for delivery operations within the Regional Fulfillment Center and manages to the appropriate metric requirements.</li> <li>Responsible for the on-time delivery of equipment to customers.</li> <li>Ensures the compliance of equipment inventory policies and procedures within the transfer center(s).</li> <li>Routinely demonstrates and creates a helpful and positive work culture.</li> <li>Encourages and builds positive relationships and communicates effectively with all co-workers and outside vendors.</li> <li>Conducts themselves at all times in accordance with RICOH's code of ethics.</li> <li>Performs other duties as assigned.</li> <li>Financial Responsibility:</li> <li>Facility delivery costs.</li> <li>Limited scope of authority within pre-established specific policies, procedures, and guidelines.</li> <li>Incumbent actions may impact some adjacent units and immediate work unit.</li> </ul><strong>Qualifications (Education, Experience and Certifications)</strong><br><br>Typically Required:<ul> <li>Four-year college degree (BS or BA), or equivalent experience, is required.</li> <li>Five years supervisory and management experience in the transportation/delivery industry are required.</li> </ul>KNOWLEDGE, SKILLS, And Abilities<ul> <li>General knowledge of Oracle/Transportation Management Systems is required.</li> <li>Ensure compliance with DOT standards and Inter/Intra state rules and standard trucking industry practices and procedures is required.</li> <li>Strong interpersonal skills </li> <li>Strong communication/organizational skills. </li> <li>Basic negotiating and conflict management skills.</li> </ul><strong>Working Conditions, MENTAL AND PHYSICAL DEMANDS</strong><ul> <li>Typically, a warehouse environment with adequate lighting and ventilation, and a normal range of temperature and noise level</li> <li>Work assignments are diversified. Interpret, comprehend, and apply complex material, data and instruction - prepare, provide and convey diversified information.</li> <li>Working conditions regularly expose individuals to conditions that could result in minor cuts and burns.</li> <li>There is frequent exposure to chemical solvents and cleaners.</li> <li>Physical effort is required in the lifting of tool cases, and assorted equipment weighing up to 75 pounds, as well as the ability to move objects on wheels that may weigh up to 700 pounds.</li> <li>Frequent stooping, bending, squatting, and kneeling are required to service equipment at floor level.</li> </ul>The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job.<br>

Supervisor II, End of Mile Delivery & Install

<div> Req for general talent community - catch all <br></div>

TC30 Intern

TCB General Talent Community Req

<div> <div> <br><br><strong>Field Representative I, Services Onsite Technician</strong> <strong>Position Profile</strong><br> <br>The <strong>Field Representative I, Services Onsite Technician</strong> is responsible for the daily support, service, repair, and availability of RICOH-managed devices within a specified geographic area. This role responds to service requests and device alerts, provides technical support and training, and ensures high levels of customer service.<br> <br>Technicians are capable of device setup and installation, preventative maintenance, and routine service of assigned RICOH and third-party devices. Supported device types include printers, multifunctional devices, and other assets under RICOH's Service Advantage program (e.g., thermal printers, lockers, robots).<br> <br>All service calls and requests are documented using RICOH OFSC and customer-provided systems (when applicable). The technician works to ensure service level agreements (SLAs) between RICOH and the customer are consistently met.<br> <br><strong>Job Duties and Responsibilities</strong><ul> <li>Monitor device service and supply alerts; respond to and resolve service requests to meet SLAs.</li> <li>Perform servicing and repair procedures including troubleshooting, diagnostics, installation, component replacement, and retrofits.</li> <li>Utilize remote support resources to minimize dispatches.</li> <li>Escalate issues to Level 2 and technician support as needed.</li> <li>Conduct basic and advanced installations, IP setup, driver downloads, and customer training.</li> <li>Document service activities using OFSC and other applicable systems.</li> <li>Replenish and replace consumables and supplies at assigned locations.</li> <li>Manage parts, supply, and asset inventories accurately.</li> <li>Monitor and return unused/excess RICOH supplies as needed.</li> <li>Adhere to IMACD processes and communicate task statuses promptly.</li> <li>Demonstrate technical expertise and strong customer relations.</li> <li>Achieve productivity targets based on workload and experience.</li> <li>Communicate proactively with customers regarding issue resolution.</li> <li>Provide fleet status and performance updates to Service Delivery Managers.</li> <li>Follow all RICOH and customer safety/security protocols.</li> <li>Perform meter reads for accurate billing.</li> <li>Travel between customer buildings and locations within the assigned area.</li> <li>Manage device inventory and ensure mapping records are current.</li> <li>Complete technical training on new equipment.</li> <li>Support equipment training, inventory, and implementation efforts.</li> <li>Complete administrative tasks accurately and on time.</li> <li>Maintain professional appearance and positive demeanor.</li> <li>Perform other duties as assigned.</li> </ul><strong>Qualifications (Education, Experience, Certifications)</strong><ul> <li>High School Diploma (or equivalent); additional education preferred.</li> <li>Valid state driver's license and minimum auto insurance coverage per company policy.</li> <li>Experience or coursework in computers, electronics, or mechanics preferred.</li> <li>IT Help Desk Support experience (application & hardware) preferred.</li> </ul><strong>Knowledge, Skills, and Abilities</strong><ul> <li>Working knowledge of electro-mechanical devices, electrical circuitry, and digital systems.</li> <li>Methodical problem-solving approach.</li> <li>Strong interpersonal and verbal communication skills.</li> <li>Excellent customer service and follow-up abilities.</li> <li>Ability to read and comprehend technical manuals and documentation.</li> <li>Ability to follow pre-established guidelines and use judgment in troubleshooting and servicing.</li> </ul><strong>Working Conditions, Mental and Physical Demands</strong><ul> <li>Typically works in office environments with standard lighting, ventilation, and noise.</li> <li>Extensive daily travel by car or foot (in urban areas) in various weather conditions.</li> <li>Exposure to minor physical risks (e.g., cuts, burns, chemical solvents).</li> <li>May require shift work, overtime, stand-by, or on-call availability.</li> <li>Daily internal contact with service call center and parts department.</li> <li>Regular external contact with customers to resolve equipment issues.</li> <li>Occasional stress due to high service call volume or dissatisfied customers.</li> <li>Physical effort required to move equipment (up to 400 lbs) and carry tools (up to 50 lbs).</li> <li>Frequent stooping, bending, squatting, and kneeling.</li> <li>High dexterity needed for using hand tools and working on small components.</li> </ul> Note: The above statements describe the general nature and level of work performed. They are not intended to be an exhaustive list of all responsibilities, skills, or working conditions associated with the role. <br><br></div></div>

Technician Field Representative

Technology Sales Consultant II<br> <div> <br><strong> Additional Pay Details </strong> <br> <br> <div> <br>Compensation Range <br> <br> <div> <br>$95,000 - $100,000 per Year <br> <br> <div> <br>Commission Eligible <br><br><strong>Position Profile</strong><br> <br>The role of the Technology Sales Consultant II (TSC) is pivotal in driving significant revenue growth and enhancing the company's market presence. By working closely with large and mid-size growth dealers, the TSC is responsible for maintaining and expanding gross revenue sales of $12M-$15M annually in most cases. This role is crucial in maximizing Return on Sales through the strategic utilization of Ricoh hardware, aftermarket products, software, and services. With a strong emphasis on Digital Selling, the TSC influences and impacts Dealer sales managers and sales representatives, fostering mind share and brand loyalty at the transaction level. This is achieved through the implementation of strategies and initiatives established at the Dealer Principal level.<br><br><strong>Job Duties and Responsibilities</strong><ul> <li>Establish and execute growth initiatives and shelf space wins with assigned Dealers. Creates significant Digital Sales value, impacting Ricoh sales results with mid-size to large dealers ($5M - $24M).</li> <li>Effectively influences mid-sized dealer sales organizations (5 - 30 reps) and build connections with diverse sales forces across multiple dealers or dealer locations.</li> <li>Create and facilitate customized programs, training, and field-based activities to engage both seasoned, established reps and those new to the industry.</li> <li>Engage and bring value to Dealer sales activities, differentiating Ricoh's offerings from other manufacturers.</li> <li>Deploy creative and non-traditional methods to address the ever-changing digital sales business environment.</li> <li>Influence a solutions-oriented approach to differentiate Ricoh Digital Sales portfolio, with primary focus on 5-30-unit takeaways from competitors, while also supporting SLG and major accounts when appropriate.</li> <li>Build strategic relationships and trust with Dealer ownership, sales leadership, and field-based sales representatives. Lead joint planning processes to develop detailed initiatives around growth, focusing on ZBA and shelf space growth.</li> <li>Act as catalyst to support Ricoh's growth and digital transformation objectives while integrating into the Dealer's business goals and capabilities.</li> <li>The assignment includes up to 50% travel for onsite interactions to conduct dealer GDP negotiations, joint business planning, sales meetings, and commercial and SLG customer account calls. Work with dealer sales executives from prospect selection and research to proof of concept and closing.</li> <li>Demonstrates, differentiates, and promotes the Ricoh hardware and software solutions portfolio to condition and influence the Dealer salesforce and go-to-market strategies.</li> <li>Monitor Dealer succession plans and participate in acquisition planning, influencing expansion strategies to leverage Ricoh in taking share through competitive acquisition.</li> <li>Point person for Ricoh market team activity, facilitating resources from adjacent Ricoh groups to deliver effective solutions support</li> <li>Achieve territory gross profit growth targets by growing Dealer profitable revenue.</li> <li>Secure aftermarket targets by managing growth and compliance of Ricoh Parts and Supplies purchases.</li> </ul><strong>Knowledge, Skills and Abilities</strong><ul> <li>Strong selling and presentation skills, with proven knowledge dealing with complex sales including hardware, software, and advanced solutions</li> <li>Ability to give appropriate consultation to dealer principals regarding company management</li> <li>Strong business and financial acumen. </li> <li>Exceptional analytical, strategic and organizational skills</li> <li>Ability to work in a professional, team-oriented environment leveraging resources as required</li> <li>Highly developed communications skills, both oral and written, with ability to present to high level executives, internal and external customers and diverse audiences.</li> <li>Possess strong ability for self-direction and high degree of initiative. Results oriented</li> <li>Proficient in managing visual communications, CRM, Excel, Power Point </li> <li>Superior time management skills with ability to effectively maximize customer-facing interaction time</li> <li>Strong listening and problem-solving skills</li> </ul><strong>Working Conditions and Physical Demands</strong><ul> <li>Must be able to work independently from home office or in team environment when in office location</li> <li>Work with cyclical stress due to frequent goals and deadlines</li> <li>Ability to prioritize responsibilities. Dealer assignments are diversified and require analytical and strategic thinking to prepare and convey diverse information </li> <li>Requires regular Dealer/customer site visits, either in person or through use of Ricoh technology, whose locations are throughout Region territory </li> <li>Frequent travel required - up to 50% when permitted. Visit Dealers once per month</li> <li>Requires moderate dexterity, regular application of basic skills </li> </ul><strong>Qualifications (Education, Experience, and Certifications):</strong><ul> <li>Bachelor's Degree (preferred) or equivalent experience.</li> <li>5+ years of sales experience preferred.</li> <li>2+ years in management preferred.</li> </ul>The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts, or working conditions associated with the job.<br><br></div></div></div></div>

Technology Sales Consultant II

<div> <br>Able to reside in the EST, time zone. <br><br><strong>Position Profile: </strong> <strong>Vice President, Industry Sales</strong><br> <br>The Vice President, Industry Sales is responsible for driving revenue and profit growth across Ricoh's largest industry-specific accounts, both in the U.S. and internationally (where applicable). This role ensures strategic alignment with customer objectives and develops both short- and long-term plans to meet Ricoh's business goals. The VP builds executive-level sponsorships, participates in strategic client meetings, and helps define Ricoh's path to success. This leader also drives thought leadership, shares best practices, collaborates with marketing as the voice of the customer, and ensures the team remains aligned with industry trends and opportunities.<br> <br><strong>Key Responsibilities</strong><ul> <li>Drive execution of detailed business plans to help clients achieve annual and long-term objectives.</li> <li>Lead profitable growth for assigned accounts, focusing on contract retention and expansion.</li> <li>Collaborate with SMEs and partners to implement Ricoh's portfolio or develop custom solutions.</li> <li>Establish and inspect account strategies aligned with client business goals.</li> <li>Hold Account Directors and Specialists accountable for KPIs, sales activities, and new business development.</li> <li>Ensure team training on industry trends to maintain relevance with customers.</li> <li>Promote best practices and support creation of case studies and client references.</li> <li>Set clear expectations and routines to support sales objectives.</li> <li>Align internal resources to support account planning and execution.</li> <li>Recruit, train, and develop high-performing talent and programs.</li> <li>Manage escalations and negotiate effectively with internal and external stakeholders.</li> <li>Provide consistent coaching and feedback to enhance team performance.</li> <li>Guide team through Ricoh's selling methodology and elevate sales capabilities.</li> <li>Assess talent and create development plans to foster growth.</li> <li>Manage revenue growth and expense control to meet financial targets.</li> </ul><strong>Qualifications</strong><ul> <li>Bachelor's degree or equivalent industry experience.</li> <li>10+ years of sales experience with Fortune 5000 clients.</li> <li>7+ years of sales management experience.</li> <li>Proven success in developing C-level relationships.</li> <li>Preferred: Consultative selling experience.</li> </ul><strong>Knowledge, Skills & Abilities</strong><ul> <li>Strong understanding of organizational dynamics and Ricoh's operating model.</li> <li>Agile leadership with a sense of urgency.</li> <li>Excellent communication and interpersonal skills.</li> <li>IT infrastructure knowledge and enterprise operations expertise.</li> <li>Trusted advisor with strong business and financial acumen.</li> <li>Proven ability to coach and develop high-performing sales teams.</li> <li>Accountability for closing deals and achieving sales goals.</li> </ul><strong>Working Conditions</strong><ul> <li>Office environment with standard lighting, ventilation, and noise levels.</li> <li>Sedentary work with occasional walking, standing, and light lifting (under 10 lbs).</li> <li>Moderate dexterity required (e.g., keyboard use, hand-eye coordination).</li> <li>Approximately 30% travel, including overnight trips.</li> </ul>The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job.<br><br></div>

Vice President, Industry Sales

<div> <div> <br> <b>Job Title: </b>Field Representative II, MS Onsite Technical Support <br> <br> <div> <br><br><div> <br> <b>Summary:</b> In this dynamic role, you'll be the heart of our high-end equipment support team, engaging in a variety of tasks including press operation, copier management, bindery, and more. Your mission is to transform customer experiences by consistently delivering excellence, ensuring projects are completed accurately and on time with a warm and engaging touch. <br> <br> <div> <br><br><div> <br> <b>Roles and Responsibilities:</b> <br> <br> <div> <ul> <li> Embrace and embody Ricoh's Service Excellence standards, ensuring every interaction exceeds expectations. </li> </ul> <div> <ul> <li> Manage a spectrum of services from copy and mail center operations to AV management, always striving for perfection in every task. </li> </ul> <div> <ul> <li> Demonstrate expertise in equipment operation, troubleshooting both hardware and software issues efficiently and effectively. </li> </ul> <div> <ul> <li> Uphold professionalism and organization, maintaining a pristine work area and adhering to company attire standards. </li> </ul> <div> <ul> <li> Proactively manage inventories and perform routine maintenance, guaranteeing optimal machine performance and client satisfaction. </li> </ul> <div> <ul> <li> Engage in continuous learning, completing technical training and staying abreast of new equipment and digital competencies. </li> </ul> <div> <ul> <li> Go above and beyond, performing any additional duties as assigned with a positive approach and dedication to excellence. </li> </ul> <div> <br><br><div> <br> <b>Qualifications Must Have:</b> <br> <br> <div> <ul> <li> High school diploma or equivalent. </li> </ul> <div> <ul> <li> Minimum of 3 years of related experience. </li> </ul> <div> <ul> <li> Excellent customer service skills with a warm and engaging demeanor. </li> </ul> <div> <ul> <li> Strong organizational skills and the ability to prioritize effectively. </li> </ul> <div> <ul> <li> Proficiency in using, calibrating, and troubleshooting office and complex technical equipment. </li> </ul> <div> <div> <br> <b>Qualifications Nice to Have:</b> <br> <br> <div> <ul> <li> Certification in relevant technical areas. </li> </ul> <div> <ul> <li> Experience in a diverse range of office equipment and systems. </li> </ul> <div> <br><br><div> <br> At the heart of our team, you'll find passion, dedication, and a commitment to transformational service. If you're ready to make a difference in every project, join us in delivering excellence at every touchpoint. <br> <br> <div> <br><br></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div>

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