<div> Site Manager POSITION PROFILE Accountable for daily operations of small to medium site and manages small team. Manages contracted services including, but not limited to: Copy services, Courier Services, Managed Print services, Hospitality, Imaging and Mail services. Responsible for assessing talent, staff career development and conducts performance management activities & employee counseling with support from assigned leadership Job Duties and Responsibilities Responsible to manage daily operations of a small-medium size site while managing a small team of direct reports Prioritizes multiple and competing priorities. Communicates team vision and priorities while creating a helpful and positive work culture to maximize retention. Demonstrates working knowledge of Ricoh products and offerings by efficiently using existing products/processes or provides alternatives to opportunities and situations. Manages total production labor percentages by achieving percentage of production worker labor and quality control labor established by the company. Improves quality of operations while consistently applying effective implementation and management of RICOH Service Excellence tools. Ensuring achievement of Service Level Agreements, the Site Manager is responsible for working with the customer to improve business processes, with support of AOM/ESM or NOM. Creates and maintains a customer-focused environment with regular end-user feedback and customer satisfaction surveys, focusing on business retention, customer service Ensures the quality of operations for shift by assisting in the achievement of goals in Audit and Deadline standards and compliance, utilizing tools and best practices. Ensures that location is properly staffed by matching employee skills and equipment with production demands. Motivates employees and recognizes their accomplishments in a timely manner leveraging the Ricoh Recognizes programs. Clearly communicates job expectations/consequences of direct reports by training, crosstraining, coaching, counseling, directing, evaluating the work of subordinates to increase their work output and work quality. Identify training and performance planning targets through the development of assigned staff through Individual Development Plan Management Responsible for evaluating team member performance and providing career development and training opportunities. Maintains formal contact with the customer on a daily basis Must possess an in-depth understanding of the client's requirements, with support of AOM/ESM or NOM. Identify gaps/scope creep in service delivery and adjust process documentation to work within the client or Ricoh framework while ensuring financial responsibilities are met Facilitates resolution of issues concerning pricing, orders-in and invoicing by interacting and communicating with sales department. Is responsible for creating/supporting site required reporting, customer presentations and business reviews to ensure alignment with contractual requirements and value add reporting, with support of AOM/ESM or NOM. Performs other duties as assigned. QUALIFICATIONS (Education, Experience, and Certifications Typically Requires: High school or GED is required. 3-5 years of work experience in a related field (B2B and/or technical). Previous 2 years of managerial work experience strongly preferred. Previous 3-5 years Customer facing work experience required. Demonstrated high level knowledge and understanding of technology. Off 360 proficient user KNOWLEDGE, Skills And Abilities Strategical thought processor of issues Ability to present to a medium sized group Complex Problem-Solving Skills Professional Customer Service skills Professional Technical aptitude Professional Written and Verbal Communication skills Working Conditions, MENTAL aND PHYSICAL DEMANDS Typically, an office environment with adequate lighting and ventilation, and a normal range of temperature and noise level. Work assignments are diversified. Interpret, comprehend, and apply complex material, data and instruction &bull; prepare, provide and convey diversified information. Some physical effort is required which may involve long periods of standing, walking, bending, reaching, stretching, climbing or similar activities as well as lifting or moving items weighing up to 50 lbs. Moderate dexterity &bull; regular application of basic skills (calculator, keyboard, hand tools, eye/hand coordination. The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job. </div>

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Site Manager

<div> Site Manager <div> POSITION PROFILE Accountable for the daily operations of a small- to medium-sized site and manages a small team. Oversees contracted services including, but not limited to, Copy Services, Courier Services, Managed Print Services, Hospitality Services, Imaging Services, and Mail Services. Responsible for assessing talent, supporting employee career development, conducting performance management activities, and providing employee counseling with support from assigned leadership. Job Duties and Responsibilities<ul> <li>Responsible for managing the daily operations of a small- to medium-sized site while supervising a small team of direct reports.</li> <li>Prioritizes multiple and competing responsibilities.</li> <li>Communicates team vision and priorities while fostering a positive and supportive work environment that promotes employee retention.</li> <li>Demonstrates working knowledge of Ricoh products and service offerings by efficiently utilizing existing solutions and recommending alternatives when appropriate.</li> <li>Manages production labor percentages by achieving company-established production labor and quality control targets.</li> <li>Improves operational quality through the effective implementation and management of Ricoh Service Excellence tools.</li> <li>Ensures achievement of Service Level Agreements (SLAs) and works with customers to improve business processes, with support from the AOM, ESM, or NOM.</li> <li>Creates and maintains a customer-focused environment through regular end-user feedback and customer satisfaction surveys, emphasizing business retention and customer service.</li> <li>Ensures quality operations by supporting compliance with audit standards, deadline requirements, and established best practices.</li> <li>Ensures proper staffing by aligning employee skills and equipment resources with production demands.</li> <li>Motivates employees and recognizes accomplishments through the Ricoh Recognizes program and other employee recognition initiatives.</li> <li>Clearly communicates job expectations and performance standards through training, cross-training, coaching, counseling, directing, and evaluating employee performance to improve productivity and quality.</li> <li>Identifies training and performance development opportunities through Individual Development Plan (IDP) management.</li> <li>Evaluates team member performance and provides career development and training opportunities.</li> <li>Maintains formal daily contact with customers.</li> <li>Maintains an in-depth understanding of client requirements, with support from the AOM, ESM, or NOM.</li> <li>Identifies service delivery gaps or scope changes and adjusts process documentation to align with client and Ricoh requirements while ensuring financial objectives are met.</li> <li>Facilitates resolution of pricing, order entry, and invoicing issues through interaction and collaboration with the Sales team.</li> <li>Creates and supports site reporting, customer presentations, and business reviews to ensure compliance with contractual requirements and value-added reporting expectations, with support from the AOM, ESM, or NOM.</li> <li>Performs other duties as assigned.</li> </ul>Qualifications (Education, Experience, and Certifications) Typically Required:<ul> <li>High school diploma or GED required.</li> <li>Three (3) to five (5) years of experience in a related field (B2B and/or technical environment).</li> <li>Two (2) years of management or leadership experience strongly preferred.</li> <li>Three (3) to five (5) years of customer-facing experience required.</li> <li>Demonstrated high level of technology knowledge and understanding.</li> <li>Proficiency with Microsoft Office 365 applications.</li> </ul>Knowledge, Skills, and Abilities<ul> <li>Strategic thinking and problem-solving skills.</li> <li>Ability to present information to medium-sized groups.</li> <li>Strong analytical and complex problem-solving abilities.</li> <li>Professional customer service skills.</li> <li>Strong technical aptitude.</li> <li>Excellent written and verbal communication skills.</li> </ul>Working Conditions, Mental and Physical Demands<ul> <li>Typically works in an office environment with adequate lighting, ventilation, and normal temperature and noise levels.</li> <li>Work assignments are varied and require the ability to interpret, comprehend, and apply complex information, data, and instructions, as well as prepare, communicate, and present a wide range of information.</li> <li>Some physical effort is required, which may include extended periods of standing, walking, bending, reaching, stretching, climbing, and similar activities, as well as lifting or moving items weighing up to 50 pounds.</li> <li>Requires moderate manual dexterity and regular use of office equipment and tools, including keyboards, calculators, and other equipment requiring hand-eye coordination.</li> </ul>The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job. </div></div>

<div> Site Manager: Print Services <div> About the Role Are you a hands-on leader who thrives in a fast-paced, customer-focused environment? We're seeking a Site Manager to oversee daily operations, lead a small team, and ensure exceptional service delivery across print, mail, hospitality, and workplace support services. In this role, you'll drive operational excellence, develop team talent, build strong client relationships, and continuously improve processes that enhance the customer experience. What You'll Do <ul> <li>Lead and support a small team while managing day-to-day site operations.</li> <li>Ensure service excellence across print, mail, courier, hospitality, and related services.</li> <li>Build strong client relationships and serve as the primary point of contact.</li> <li>Drive operational efficiency, quality, and SLA performance.</li> <li>Coach, develop, and recognize team members to foster engagement and growth.</li> <li>Manage staffing, workflow priorities, and production demands.</li> <li>Create reports, business reviews, and presentations that demonstrate value to clients.</li> <li>Identify process improvements and help implement solutions that enhance service delivery.</li> </ul>What We're Looking For <ul> <li>High School Diploma or GED required.</li> <li>3-5 years of experience in a customer-facing, business, or technical environment.</li> <li>2+ years of leadership or supervisory experience preferred.</li> <li>Strong communication, problem-solving, and customer service skills.</li> <li>Comfortable presenting to groups and working with business technology.</li> <li>Proficiency in Microsoft Office 365.</li> </ul>Why Join Us? <ul> <li>Lead a dynamic operation with a direct impact on customer success.</li> <li>Grow your leadership skills while developing and mentoring a team.</li> <li>Work in a collaborative environment that values innovation, service, and professional growth.</li> <li>Opportunity to make meaningful improvements that drive business results.</li> </ul>The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job. </div></div>

Specialist II, Technical Product Support POSITION PROFILE Provides high level pre and post-sales support for technicians, sales staff, system engineers and system analysts. Specializes in complex technical aspects of digital copier devices, related utilities and connectivity for the advanced diagnosis, maintenance, repair and configuration of printers, digital copiers and enablers. Supports the DSC Manager in oversight of daily operations, including monitoring and evaluating staff performance and training individual staff members. JOB DUTIES AND RESPONSIBILITIES &bull; Monitors and evaluates the performance of staff members within area of responsibility and reports performance to the manager &bull; Trains and guides staff members in specialized support of designated equipment and software &bull; Mentors team members; this includes training and the development of training tools to help elevate a team member's technical and/or networking knowledge &bull; In the absence of the manager, or as required, communicates directly to upper management &bull; Responds to incoming support calls (i.e. telephone, voicemail, email) in a timely, professional manner with no assistance &bull; Evaluates the caller's issue and then gives assistance utilizing the appropriate support information and documentation &bull; Utilizes correct escalation procedures on all irresolvable issues outside the range of his/her expertise &bull; Responsible for taking ownership of issues that have been escalated and guides other staff members in support of issues they are handling &bull; Makes entries for incoming issues &bull; Responsible for servicing and safekeeping of assigned company property &bull; Under supervision of the department manager follows company and departmental training programs, policies, procedures and guidelines &bull; Provides Specialist Services &bull; Monitors open issues of all staff &bull; Researches and tests recurring issues on assigned products, creating any needed documentation (i.e. change request, field bulletins or procedures) for approval &bull; Recommends and orders new equipment for the lab environment, and oversees the installation and set-up of new equipment into the lab, including performing any testing needed for available network environments and developing internal training for the department &bull; Facilitates the testing and/or debugging of new software releases for assigned vendor &bull; Team Leadership &bull; Approves and reviews department documentation for content and accuracy prior to assuring timely disbursement &bull; Develops, in conjunction with the department manager, standards and programs for internal and external training on supported vendor products and conducts such training programs &bull; Provides positive reinforcement to staff personnel within assigned product lines, while assuring their performance and conformance to departmental guidelines &bull; Assumes responsibilities of the manager as required, making decisions in the manager's absence &bull; Completes all required administrative tasks or projects in an accurate and timely manner &bull; Secondary Duties &bull; Installs and maintains current digital copier application software on assigned workstation and assists others with this installation &bull; Maintains immediate office area to company standards &bull; Maintains and monitors currency of hard copy documentation on supported products &bull; May be responsible for maintaining and safe keeping of a laptop with a value of about $3,000 &bull; Performs other duties as assigned QUALIFICATIONS (Education, Experience and Certifications) Typically requires: &bull; High school diploma or equivalent; 4-year college degree is desired &bull; Advanced technical knowledge (Mechanics, Digital Circuitry, Electronic principals) typically gained through completion of 2-year technical school training &bull; Minimum of 5 years of experience in the configuration, maintenance and repair of digital copiers and printers, or equivalent experience in related equipment &bull; 5 years of experience as systems and technical specialist or equivalent support experience with related equipment &bull; Netg certified or equivalent, and proficiency with Windows and Unix operating systems &bull; Proficiency with connectivity issues on assigned network connectable devices &bull; Experience in supporting sales, service technical personnel, and the ability to communicate effectively on complex subjects &bull; Experience in the development of training materials and tools KNOWLEDGE, SKILLS AND ABILITIES &bull; Possesses ability to read and understand technical documentation, manuals and electrical diagrams, as well as the ability to communicate this knowledge &bull; Possesses ability to create complex technical documentation and support materials &bull; Possesses superior skills with a methodical approach to resolving problems &bull; Possesses strong interpersonal skills with ability to guide, motivate, direct & lead departmental staff &bull; Possesses superior verbal and written communications skills. &bull; Possesses excellent customer service skills, including ability to follow up to ensure closure of issues &bull; Possesses initiative and ability to be self-motivated WORKING CONDITIONS, MENTAL AND PHYSICAL DEMANDS &bull; Typically works in an office environment with adequate lighting and ventilation, and normal range of temperature and noise &bull; Requires exposure to conditions that could result in minor and/or treatable accidents or illness, such as burns, cuts, etc. and conditions that could result in loss of fingers &bull; Shift work, overtime, stand-by and/or on-call may be required &bull; Seeks guidance when necessary and uses judgment to analyze and determine the particular issue support is being called on to determine the solution route to be used &bull; Work assignments are diversified. Examples of past precedent are used to resolve work problems. New alternatives may be developed to resolve problems &bull; Work has periodic stress related to an increased volume of incoming issues and occasional contact with dissatisfied customers &bull; Tool cases and assorted service related tools weighing in the range of 25 to 50 pounds, or cases of paper may be carried around the test lab area &bull; A high level of dexterity is required in the regular use of a variety of hand tools. These tools will include, but are not limited to, screwdrivers, pliers, wrenches and some electronic testing equipment. There is an emphasis on fine-motor skills for work on small electronic and mechanical components. Remains seated at desk &bull; Physical effort is required to lift and carry objects that weigh up to 50 pounds. The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job

Specialist II, Technical Product Support

Specialist, Automation Systems POSITION PROFILE The SA Digital Automation Technician works within a designated Service Advantage Partner location as a resident on-site Service Technician. Services and repairs a variety of Partner sold equipment at customer locations. The Digital Automation Technician will perform Robotic, Workstation, and Partner Structure preventative and break-fix maintenance while managing priorities on all daily activities. Demonstrates technical expertise and provides a full range of servicing and repair the following Partner agreed on Standard Operating Procedures. Work with the Partner Support team to proactively identify issues impacting Operations and address them during planned downtime windows. The overall job function will be to perform as a front-line automation system support technician. Job Duties and Responsibilities <ul> <li>Performs repair of automation equipment, Bots, or systems by utilizing specific mechanical, electronic, electro-mechanical, and robotics skills.</li> <li>Demonstrates high level of proficiency in their area of expertise as well as taking on a lead /coordinator role as needed/directed.</li> <li>Performs a full range of servicing and repair procedures including diagnostics, inspection, operation, installation, preventative maintenance, removal, and retrofits for highly complex automation systems.</li> <li>Performs automation system triage, addresses hardware failures, and resolves system issues.</li> <li>Diagnosing problems using repair manuals, or parts catalogs as necessary; utilizing hand tools, power tools, hoists, and other equipment.</li> <li>As a specialist, provides 2nd level technical support to other technicians.</li> <li>Identify repair needs to eliminate ongoing and future failures.</li> <li>Adheres to established processes and maintenance procedures to achieve the established Service Level Agreement.</li> <li>Responsible to achieve customer Key Performance Indicators per Service Level Agreement for scheduled periodic maintenance and system uptime performance. </li> <li>Documents maintenance activities utilizing clients' Maintenance Management System.</li> <li>Performs preventive maintenance on customer automation systems, ensuring safety, proper functionality, inspecting, cleaning, and repair.</li> <li>Provides Partner level direct communications and interaction</li> <li>Completes technical training on equipment as required.</li> <li>Demonstrates required digital competencies associated with assigned products and level assignments.</li> <li>Completes technical training on assigned automation systems</li> <li>Reviews all technical information about supported products, including new and updated information as it becomes available.</li> <li>Performs all safety procedures and follows established safety guidelines including lockout tag out </li> <li>Required to perform other duties related to Partner Support as assigned.</li> </ul>QUALIFICATIONS (Education, Experience, and Certifications) <ul> <li>Associate degree or 4 years apprenticeship or equivalent experience or training in the Robotics, Mechanical, Mechatronics, or Electrical fields.</li> <li>Serves as a role model and always exhibits professional appearance and behavior, under the most difficult situations.</li> <li>Experience and proficiency in the following areas:</li> <li>Automated systems and software-based controls.</li> <li>Electrical and electronic principles.</li> <li>Technical skills including familiarity with Linux, Java, XML, SQL, and database administration.</li> <li>Blueprint and electrical schematics interpretation</li> <li>Knowledge of CMMS (Computerized Maintenance Management System) programs.</li> <li>Preventative maintenance procedures.</li> <li>Industrial PC literacy.</li> </ul> Preferred Qualifications:<ul> <li>Degree from a vocational school or college with a focus in the Robotics, Mechanical, or Electronics fields.</li> <li>Demonstrated ability to multi-task and prioritize many different projects and workloads.</li> <li>Ability to work independently.</li> <li>A high degree of physical dexterity.</li> <li>Ability to communicate effectively, (written and verbally) with peers, management, contractors, and vendors.</li> <li>Must be highly self-motivated and customer-centric.</li> </ul>KNOWLEDGE, SKILLS, AND ABILITIES <ul> <li>Requires excellent working knowledge of electro-mechanical devices and electronics.</li> <li>Requires expert knowledge of assigned equipment.</li> <li>Skilled methodical approach to problem resolution.</li> <li>Possessesstrong interpersonal and verbal communication skills.</li> <li>Excellent customer service skills to include feedback ensuring high customer satisfaction.</li> <li>Skilled ability to read andcomprehend written technical information in the form of service manuals, parts catalogs, andtechnical publications.</li> </ul>WORKING CONDITIONS, MENTAL AND PHYSICAL DEMANDS<ul> <li>Typically works in a warehouse environment with adequate lighting, ventilation, and a normal range of temperature and noise.</li> <li>Physical requirements: Must be comfortable working occasionally in limited space areas. Physically dexterity, able to be agile. Working in areas with robotic corridors and narrow walkways. </li> <li>Variable shifts may be required to meet Partners' needs as encountered/defined, and overtime may be required.</li> <li>Requires regular use of various hand and power tools.</li> <li>May be required to move objects on wheels up to 400 pounds and be able to lift and carry objects that weigh up to 50 pounds. Frequent stooping, bending, squatting, and kneeling are required to service equipment at floor level, on racks, or above shoulder height using a ladder.</li> <li>Overnight Travel may be required to attend, or in some cases provide, training for vendor-specific equipment and devices. </li> </ul>The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job.

Specialist, Automation Systems

a { text-decoration: none; color: #464feb; } tr th, tr td { border: 1px solid #e6e6e6; } tr th { background-color: #f5f5f5; } <div>Specialist, Digital Prepress POSITION PROFILE The Digital Prepress Specialist supports the accurate evaluation and proofing of customer-supplied artwork to ensure a print ready product. They will support preflight, imposition, color management, and will work closely with our creative team on various projects. They will provide precise file output of artwork for subsequent processing in a manner that meets or exceeds customer specifications. Candidates will have a background in design/print production and an understanding of print production workflows. JOB DUTIES AND RESPONSIBILITIES &bull; Preflight and prepare files for digital output. &bull; Produce accurate proofs and develop imposition layouts to meet printing specifications. &bull; Coordinate color management of files with digital output devices. &bull; Preflight, layout, and prepare content for customer Web-to-Print catalogs. &bull; Provide strong customer service to internal and client stakeholders. &bull; Stay knowledgeable of industry trends, new ideas, and technologies. &bull; Adheres to legal requirements relating to duplication, printing, software, and fonts. &bull; Adheres to production schedules and deadlines. &bull; Reviews proofs and works with operators on the production of printed material. &bull; Work with VDP (Variable Data Printing) tools and techniques. &bull; Asset management and manage document libraries. &bull; Performs other tasks as assigned. QUALIFICATIONS (Education, Experience and Certifications) Typically Required: &bull; 4-year college degree (Design) preferred or other related coursework/certificates or equivalent years of related work experience. &bull; Expertise with InDesign, Photoshop, Illustrator, and Microsoft products in Mac and PC platforms. &bull; Proven preflight, design and layout abilities. &bull; Requires a minimum of three years of related job experience. &bull; Print production experience preferred. KNOWLEDGE, SKILLS, AND ABILITIES &bull; Preflight, design, and imposition skills. &bull; Ability to use desktop publishing tools, specifically Adobe Creative Suite & Microsoft Suite. &bull; Must be able to work in a team environment by maintaining positive, productive relationships with co-workers, management, sales, and production departments. &bull; Must be able to adapt to changing situations and be flexible. &bull; Must be able to perform repetitive work by continuously executing different tasks according to set procedures, sequence, or pace while maintaining quality and output standards. &bull; Attention to detail. &bull; Creativity and flexibility. WORKING CONDITIONS, MENTAL AND PHYSICAL DEMANDS &bull; Typically works in an office environment with adequate lighting and ventilation, and a normal range of temperature and noise level. &bull; Requires internal contact within the department and with other corporate personnel, and external contact with customers, agencies, vendors, etc. and General Public. &bull; Work assignments are diversified. Examples of past precedent are used to resolve work problems. New alternatives may be developed to resolve the problem. &bull; Physical effort is required, such as walking, standing, bending, reaching, lifting or carrying objects could weigh up to 50 lbs (e.g., papers, books, files, and small parts, etc.). &bull; Requires moderate dexterity; regular application of basic skills (calculator, keyboard, hand tools, and eye/hand coordination). The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job. </div>

Specialist, Digital Prepress

<div> Senior Onsite Print Specialist <div>Position Overview We're seeking a customer-focused Sr. Onsite Print Specialistto support daily print production, document services, and office operations at a client site. This is a hands-on role ideal for someone who enjoys working with printing technology, providing excellent customer service, and delivering high-quality finished products in a fast-paced environment. Position Description: <ul> <li>Operate high-volume digital printers, copiers, scanners, and finishing equipment</li> <li>Produce, bind, and deliver professional documents and presentations</li> <li>Perform quality checks and basic troubleshooting on print equipment</li> <li>Manage shipping, receiving, and distribution of materials and supplies</li> <li>Respond to customer requests and provide outstanding service</li> <li>Support meeting room setups and general office services as needed</li> <li>Maintain production records, supply inventories, and job tracking logs</li> <li>Coordinate service requests and escalate equipment issues when necessary</li> </ul>Requirements: <ul> <li>High school diploma or GED</li> <li>1+ year of experience in print production, copy center, reprographics, office services, or a related environment</li> <li>Strong customer service and communication skills</li> <li>Basic computer proficiency, including Microsoft Office</li> <li>Ability to prioritize multiple tasks and work independently</li> <li>Experience with printing, scanning, binding, shipping, or mail operations preferred</li> </ul>Physical Requirements <ul> <li>Ability to stand and walk for extended periods</li> <li>Ability to lift up to 50 pounds</li> <li>Comfortable working around production equipment and moving between work areas as needed</li> </ul>Why Join Us? <ul> <li>Stable, full-time opportunity</li> <li>Work with leading print and document technologies</li> <li>Diverse responsibilities that keep each day engaging</li> <li>Opportunity to develop technical, customer service, and operations expertise</li> <li>Collaborative, customer-focused work environment</li> </ul></div></div>

Sr. Onsite Print Specialist

Specialist I, Laboratory CPIJ POSITION PROFILE Accountable for the results of demonstrating creative and innovative problem-solving abilities resulting in contribution to the state of the art. Performs the debug of original or prototype equipment, products, devices, components or experiments. Responsible for the operation and maintenance of digital printers in a development and test lab environment. Documents and reports observations and issues via the appropriate channel. Opens a ticket or work item in the appropriate system for issues related to possible SW/HW design flaws. Works under the general guidance of more senior professionals, and decisions are aided by tools and processes. Understands overall priorities set by management and manages own work accordingly. Demonstrates good time management skills and reports daily progress to others on the team. JOB DUTIES AND RESPONSIBILITIES<ul> <li>Assists in lab operation and preventative maintenance tasks, as needed</li> <li>Notifies more senior professionals of any observed supply needs, tool requirements, or equipment replacements. Reports unusual wear or equipment degradation to adjust maintenance schedules, change processes, or make equipment adjustments/calibrations.</li> <li>Perform printer equipment preventive maintenance following established written service maintenance procedures for cleaning, adjustment, alignment, and verification of proper function</li> <li>Plan work with input from engineers, and request operator assistance to complete work when necessary</li> <li>Receives general objectives from manager, engineers, scientists, or senior specialist.</li> <li>Responsible for results of assistance provided to other personnel. Recognizes errors in a wide variety of work and assures corrective action is taken. Errors could involve future financial losses, due to wasted work or faulty conclusions.</li> <li>Typically works with engineers and scientists in receiving information and planning assignments.</li> <li>Impact on business, given the technical and logistics role in providing for the project they support.</li> <li>Understands the function, operating principles, and adjustment of tools and equipment utilized in assignments. Recognizes proper and improper operation of equipment and takes corrective actions.</li> <li>Use of specialized tools and equipment. Performs equipment calibrations.</li> <li>Assumes additional responsibilities as assigned.</li> <li>Exhibit high quality standards by producing repeatable and reliable results</li> <li>Contribute to a safe and clean work environment by collecting and recycling used supplies, and maintaining lab cleanliness&bull; Assumes additional responsibilities as assigned.</li> <li>Sets up, and performs basic tests cases, procedures, experiments, simulations or changes in accordance to written procedure</li> <li>Perform complex setup and maintenance of equipment</li> <li>Assists Operators to run high-speed, digital printers using ink-jet and electro-photographic technology and associated pre and post processing equipment in the development labs.</li> <li>Assist engineers with lab configurations, equipment moves, and other work as needed.</li> <li>Assists in the repair of lab printers and other equipment when necessary.</li> <li>Train other operators in equipment and lab operations and procedures as needed</li> <li>Assist Development and QDE Engineers in test environment setup and execution</li> <li>Set up and Operate equipment to produce output for engineers. Produce print samples and collect data at various operating points as directed.</li> </ul>QUALIFICATIONS (Education, Experience, and Certifications) General knowledge of engineering disciplines or physical sciences such as electronics, logic, mechanics, hydraulics, plastics, metallurgy, ceramics and materials, design, layout, chemistry, physics, or mathematics. Technical Associates Degree or Certificate, or equivalent experience in operation of measurement equipment. KNOWLEDGE, SKILLS AND ABILITIES<ul> <li>Able to follow and complete test plans provided by engineering staff, collect and measure data, perform defined maintenance and contribute to a clean and safe working environment.</li> <li>Analytical ability, ingenuity, and a highly specialized technical ability are necessary to modify or develop new, unusual or more involved designs, layouts, products, devices, methods or procedures.</li> <li>Follows standard practices</li> <li>Interaction / collaboration on technical issues with both department and functional peers.</li> <li>Able to build stable internal working relationships.</li> <li>Negotiation may be required to resolve basic technical issues</li> <li>Able to perform printer equipment preventive maintenance following established written service maintenance procedures for cleaning, adjustment, alignment and verification of proper function, including long interval maintenance (i.e. 6 month, 1 year, and 2 year intervals)</li> </ul>WORKING CONDITIONS, MENTAL AND PHYSICAL DEMANDS<ul> <li>Cope with stressors and demands that are associated with the job and/or the work environment so that acceptable and defined levels of performance and overall contribution are maintained. (While all jobs involve dealing with stressors, the particular stressors may vary job to job).</li> <li>Work in areas which adhere to state and federal regulatory standards, or where no such standards exist, to nationally accepted guidelines; i.e., dust, fumes, physical and chemical agents.</li> <li>Adaptable and flexible to work environment including, but not limited to, out of town travel as required to meet business commitments and working overtime, as business needs may require, handling multiple tasks concurrently, and easily adapting to new assignments, system, tools; produce clear, concise, accurate written communication, clearly conveying thoughts and ideas to peers, management, and customers; establish and maintain positive work relationships with peers, management, and customers, displaying willingness to understand diverse points of view; learn and apply new equipment and tools within an acceptable timeframe; and assume ownership of assignments, completing commitments on time. (While all of these continuing responsibilities apply to all jobs in the company, the specific ways in which they apply may vary job to job).</li> </ul>The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job.

Technical Lab Technician

Field Specialist I, Service Delivery POSITION PROFILE The Field Specialist I, Service Delivery (SDS) is the primary contact for managed document services at a customer location which may be on-site or supported off-site by the DMCC. Focus should be on the employees, customers, and meeting profit objectives for each site within their territory. The SDS manages the delivery of Ricoh Enterprise Services for customers, which may include managing business document output devices (printers, copiers, and fax machines) at customer locations or remotely with a focus to maximizing uptime, utilization, and optimization and user satisfaction while minimizing costs. The SDS is responsible for working with the customer to improve business processes through optimization and use of other Ricoh services. The SDS must possess an in-depth understanding of the client's requirements and domain, be IT centric, enabling communication with the Customer IT Department resources. Understands networks and utilize managed document services technology: Communicates account Business Process opportunities to the supporting sales and professional service teams. Assists other support team members in developing, implementing and managing ongoing fleet operations. Job Duties and Responsibilities<ul> <li>Creates a customer-focused environment.</li> <li>Keeps actively involved with customer presentations and validation.</li> <li>Gathers necessary information for preparations & creation of the pro-forma & the proposed sites.</li> <li>Communicates and works directly with Customer's IT department including senior IT leaders.</li> <li>Works with departmental and executive leadership in identifying key business process objectives and helping build strategies to overcome and address issues.</li> <li>Monitors and manages all facets of the Managed Print Services (MPS) strategy at customer location or other services as contracted.</li> <li>Analyzes all data to ensure that performance standards are maintained and customer requirements (contracted service levels) are consistently met.</li> <li>Recommends solution configurations to Sales and Customer.</li> <li>Supports the Account Manager (Operations Team) in accounts where managed document services is one of the provided service offerings by assisting in the management and reporting of business document input/output devices.</li> <li>Works independently or collaborates with account team members to rationalize the Customer fleet.</li> <li>Engages internal and external resources to provide proactive maintenance, as well as ongoing maintenance to ensure Service Level Agreements are met.</li> <li>Works with customer's team to align Ricoh services provided with customer's business objectives, including identifying services and technology which Ricoh is able to provide to improve customer's business processes and help them meet customer goals.</li> <li>Supports other team members with implementation of the MDS solution. This may include 3rd party asset management software implementation, equipment installation, asset tagging, setting supply inventory par levels, asset validation and process creation/documentation.</li> <li>Supporting interface to outside contractors for management of performance issues.</li> <li>Oversees and Monitors and the just-in-time (JIT) parts and supplies procurement and distribution program, as well as an onsite inventory of key parts and supply items.</li> <li>Monitors and manages activity to ensure service level agreements are met.</li> <li>Provides leadership as appropriate to other positions which may help in delivering the services which a customer is being provided by Ricoh.</li> <li>Responsible for management, coordination, tracking and reporting machine moves, machine removals, and new machine installations as it applies to the customer IMACD process.</li> <li>Assists with end user training.</li> <li>Tracks asset lease expiration and/or projected end of service life dates, as required.</li> <li>Manages the collection of periodic meter readings, including review and validation, utilizing the AMR (Automated Meter Reading) solution.</li> <li>Completes month end closing and other necessary accounting functions.</li> <li>Maintains contract database accuracy in a variety of databases and generates/distributes appropriate periodic reports.</li> <li>Liaison for the customer in all matters concerning the services provided.</li> <li>Engages with customer's facilities team, IT group, etc. to ensure proper implementation and post-installation support is provided.</li> <li>Conducts periodic customer satisfaction surveys to include Key Contact and End User surveys. Provides summary, analysis and action plan for all survey results.</li> <li>Analyzes services and fleet utilization to ensure that each capability match the requirements of its actual use. Recommends ongoing optimization through proper deployment, replacement, user training, etc.</li> <li>Reports progress and performance to customer and Ricoh via a Monthly Management Report to Service Level Agreement performance and any customer specific reporting requirements.</li> <li>Provides ongoing feedback for further strategy development, enhancement, correction, and deployment of strategy.</li> <li>Provides metrics and trend reporting to the Sales Team in support of the Annual Customer Strategy and Quarterly Review process.</li> <li>Conducts implementation of national launch programs/processes including field training.</li> <li>Performs other duties as assigned.</li> </ul>Qualifications (Education, Experience and Certifications)<ul> <li>Demonstrated Business Acumen.</li> <li>Systems and IT literate - understanding networks, security, print servers and print devices. Experience in pre and post sales for outsourced or contracted services.</li> <li>Strong financial awareness, monitoring, co-ordination and P&L ownership.</li> <li>Experience of leading teams, including matrix management. Strong project management experience.</li> <li>Asset management experience.</li> <li>Requires basic Printer, Multi-Function Printer and Multi-Function Device knowledge.</li> <li>ITIL Certification or the ability to obtain Ricoh ITIL certification.</li> <li>Relevant college degree and/or equivalent experience in a related field.</li> <li>Requires strong computer skills including knowledge of web-based software platforms, networks and MS Office Suite.</li> <li>Demonstrated ability of strong customer relationship skills, problem resolution and improved efficiencies and productivity.</li> <li>Strong communication and presentation skills at all levels.</li> <li>Experience in consulting and solution design strongly desired.</li> </ul>KNOWLEDGE, Skills And Abilities<ul> <li>Detail-oriented.</li> <li>Ability to effectively handle challenging customer situations.</li> <li>Problem Solving.</li> <li>Excellent verbal and written communication skills in positive and negative circumstances.</li> <li>Ability to effectively communicate with all levels of management, outside vendors, employees, and customers.</li> <li>Proficiency in Web based presentation and training.</li> <li>Ability to review and understand general instructions; prepare and provide diversified information.</li> <li>Ability to establish effective communication with co-workers and customers by encouraging open and honest communication, receiving and giving feedback.</li> <li>Ability to work in a team environment by maintaining positive, productive relationships with co-workers, management, sales and production departments.</li> <li>Ability to adapt to changing situations.</li> <li>High degrees of flexibility, high motivation and a strong sense of urgency.</li> <li>Self-directed and shows a high degree of initiative.</li> <li>Ability to motivate individuals and groups.</li> <li>The ability to do Business Process Mapping and the use of Visio or other business process mapping tools - this needed for IMAC/D process flow mapping and service delivery process mapping from the start as well as when these needs to be changed to align to the customer's business changes.</li> </ul>Working Conditions, MENTAL AND PHYSICAL DEMANDS<ul> <li>Travel and work off-site in customer locations. Typically, an office environment with adequate lighting and ventilation, and a normal range of temperature and noise level.</li> <li>Occasional work at a production facility, adapting to moderate to high noise levels.</li> <li>Works assignments are diversified. Interpret, comprehend and apply complex material, data and instruction - prepare, provide and convey diversified information.</li> <li>Some physical effort required. Work is mostly sedentary but does require walking, standing, bending, reaching, lifting or carrying object could weigh up to 50 lbs. (e.g., papers, books, files, and small parts, etc.).</li> <li>Moderate dexterity - regular application of basic skills (calculator, keyboard, hand tools, eye/hand coordination).</li> <li>Deals with stress levels by adapting to and coping with stressful situations for extended periods of time.</li> </ul>The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job.

Technical Service Delivery Specialist

<div> <div> Additional Pay Details <div> Compensation Range <div> $80,000 - $90,000per Year <div> Commission Eligible <div> Technology Sales Specialist Position Profile Responsible for retaining and expanding sales revenue within an assigned account base while driving new market share growth in the Federal vertical. Job Duties and Responsibilities<ul> <li>Provide product and solution information to customers within an assigned territory. Assess customer business communication needs, conduct analyses, and develop benchmark demonstrations, proposals, and value propositions that exceed customer requirements using a consultative sales approach with Federal Department of Defense and Civilian organizations.</li> <li>Organize and manage post-sale delivery and implementation of Ricoh solutions at customer locations. Serve as the primary point of contact for all sales-related documentation.</li> <li>Proactively identify and develop new customer opportunities by reviewing leads, participating in customer business planning, and delivering solution proposals aligned with sales management direction.</li> <li>Engage in strategic account planning; proactively identify, assess, and develop action plans for at-risk customers.</li> <li>Meet or exceed established revenue and gross profit targets.</li> <li>Coordinate cross-functional sales activities and manage team processes to ensure successful account execution.</li> <li>Promote Ricoh products and represent the company during off-site customer meetings and events.</li> <li>Maintain accurate and detailed records of account activity within the sales database.</li> <li>Identify and engage key contacts within assigned accounts through strategic outreach and relationship-building activities.</li> <li>Serve as the primary initial point of contact for customers.</li> <li>Perform additional duties as assigned.</li> </ul>Qualifications Education, Experience, and Certifications Typically Required:<ul> <li>Bachelor's degree or equivalent related experience.</li> <li>Minimum of five (5) years of successful business-to-business sales experience, including at least two (2) years selling to Federal Department of Defense and Civilian organizations.</li> </ul>Knowledge, Skills, and Abilities<ul> <li>In-depth knowledge of sales methodologies and processes within a matrixed environment, particularly supporting Federal Department of Defense and Civilian organizations.</li> <li>Strong negotiation, written, verbal, and presentation skills.</li> <li>Excellent interpersonal, time management, and self-motivation capabilities.</li> <li>Demonstrated business acumen and leadership skills.</li> <li>Proven ability to collaborate with or lead cross-functional teams to develop and execute account strategies.</li> <li>Strong knowledge of industry products and services.</li> <li>Ability to build and maintain key relationships across departments and lines of business to support account success.</li> <li>Analytical skills to interpret complex data from multiple sources and translate insights into actionable solutions.</li> <li>Proficiency with standard computer applications, including Microsoft Office Suite.</li> </ul>Working Conditions, Mental and Physical Demands<ul> <li>Work is primarily performed in an office environment with standard lighting, ventilation, temperature, and noise levels.</li> <li>Position is largely sedentary but may require occasional walking, standing, bending, reaching, or lifting items typically weighing less than 10 pounds (e.g., files, papers, small equipment).</li> <li>Requires moderate manual dexterity and routine use of tools such as keyboards, calculators, and basic office equipment.</li> <li>Involves regular travel to customer sites, which may or may not be accessible via public transportation.</li> </ul>The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job. </div></div></div></div></div></div>

Technology Sales Specialist

<div> Senior On-Site Service Specialist, WH POSITION PROFILE Provides operations functions in one or all of the following areas: operates high volume duplicating equipment, performs associated copying tasks, ships and receives product and supplies, sorts, distributes and handles incoming and outgoing mail/faxes, as well as applies necessary postage. Provides copier maintenance and/or repair of customer site equipment. May also perform bindery, QC and final check, housekeeping, file services, call center representative, and reception, etc. May performs various building support functions related to meeting set ups and light maintenance, shipping and Receiving (warehouse duties), forklift operation, etc. Note: Due to the higher level of presentation and telephone skills needed to perform receptionist duties, employees performing this function are considered to be Senior On-Site Services Specialist. This position reports directly to the Site Manager, Site Supervisor or Assistant Site Manager, depending on site personnel configuration. Job Duties and Responsibilities &bull; Runs high volume copy machines and performs binding and finishing work. &bull; Ensures convenience copiers are working properly, checking for quality via daily inspections. Clears paper jams and informs technicians of specific problems. &bull; Performs all repair service on customer copier equipment. &bull; Maintains records for management reports and inventories of supplies needed. &bull; Distributes office supplies, fax transmissions and mail to company personnel and/or designated drop-off points as required. &bull; Calculates charges for jobs performed and maintains some billing logs. &bull; Responds to and coordinates all service calls required by customer. &bull; May perform filing duties in conjunction with specific customer requests. &bull; Delivers completed jobs to pre-determined customer locations within and outside of the site. &bull; Maintains daily meter and service logs. &bull; May travel between customer's buildings. &bull; Answers customer questions regarding status or feasibility of job requests. &bull; Ensures upkeep of convenience copier areas by keeping neat and well stocked. &bull; Performs duties related to the shipping of materials. &bull; Performs duties related to the receiving of materials. &bull; May perform meeting room and conference room set ups. &bull; May perform building occupant moves within assigned facilities. &bull; May perform re-lamping and light maintenance duties as assigned. &bull; May perform occasional cleaning duties as needed. &bull; May require periodic overtime on nights and weekends, including off-hour emergency response. &bull; Uses shrink-wrap machine, paper cutter, hole driller, bindery equipment, jogger, tape machine, stackers, electric stapler and scales in completion of various jobs contracted. &bull; Uses all copier equipment, calculator, fax machine, postage meter and some PC. &bull; Performs filing duties, which may include purging' and archiving old documents. &bull; May perform shipping/receiving type duties (warehouse work) &bull; May include operation of warehouse type equipment such as forklift &bull; Performs other duties as assigned. Qualifications (Education, Experience and Certifications) &bull; Requires high school diploma or GED and1-2 years of related work experience. &bull; Some related copy job experience is preferred. &bull; May require valid driver's license and minimum levels of auto insurance coverage per Ricoh. &bull; May require appropriate Certifications for operation of forklift/warehouse equipment KNOWLEDGE, Skills And Abilities &bull; Working knowledge of copier and other related equipment and repair is preferred. &bull; Requires knowledge and understanding of shipping/receiving procedures. &bull; Basis electronics knowledge is preferred. &bull; Possesses ability to work independently and flexibly to complete projects. &bull; Possesses ability to determine correct method and packing material as well as check packing slips for accuracy of incoming materials. &bull; Possesses ability to comprehend instructions concerning mail delivery. &bull; Possesses troubleshooting and problem-solving skills. &bull; Possesses ability to read and comprehend written technical information in the form of manuals, parts books and related publications. &bull; Possesses excellent customer relations skills and excellent verbal communication skills. Working Conditions, MENTAL aND PHYSICAL DEMANDS &bull; Requires frequent exposure to copier/fax machine noise, toner and changes in room temperature and may be exposed to frequent paper cuts from the handling of paper and opening of boxes. &bull; Requires exposure to various weather conditions when walking is necessary between buildings and exposure to location equipment can present opportunities for injury or accidents. &bull; Makes daily telephone/in-person contact with customers, employees, managers and/or Dispatch Department and occasional telephone contact with vendors and equipment repair people. &bull; Dealing with tight deadlines and quick turnaround times imposes high stress levels. &bull; Some physical effort is required which may involve long periods of standing, walking, bending, reaching, stretching, climbing or similar activities as well as lifting or moving items weighing up to 50 lbs. and in pushing or pulling machines on wheels, which may weigh up to 400 lbs., in order to move for repairs. Walking between buildings may be necessary. &bull; May require operation of warehouse equipment such as forklift The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job. </div>

Warehouse Shipping and Receiving Clerk

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