<div> Site Manager $23.54 - $29.42 per hour Position Profile The Site Manager is accountable for the daily operations of a small to medium-sized site and manages a small team. This role oversees contracted services, including but not limited to:<ul> <li>Copy Services</li> <li>Courier Services</li> <li>Managed Print Services</li> <li>Hospitality Services</li> <li>Imaging Services</li> <li>Mail Services</li> </ul>The Site Manager is responsible for talent assessment, staff career development, performance management activities, and employee counseling with support from assigned leadership. Job Duties and Responsibilities<ul> <li>Manage the daily operations of a small to medium-sized site while supervising a small team of direct reports.</li> <li>Prioritize multiple competing responsibilities and communicate team vision and priorities effectively.</li> <li>Foster a positive, supportive work culture that maximizes employee engagement and retention.</li> <li>Demonstrate working knowledge of Ricoh products and service offerings and identify alternative solutions when appropriate.</li> <li>Manage production labor percentages by meeting established labor and quality control targets.</li> <li>Improve operational quality through effective implementation and management of Ricoh Service Excellence tools.</li> <li>Ensure achievement of Service Level Agreements (SLAs) and collaborate with customers to improve business processes with support from AOM/ESM or NOM leadership.</li> <li>Create and maintain a customer-focused environment through regular end-user feedback and customer satisfaction surveys.</li> <li>Ensure quality standards are met by achieving audit, deadline, compliance, and operational goals utilizing best practices and available tools.</li> <li>Ensure proper staffing by matching employee skills and equipment resources with production demands.</li> <li>Motivate employees and recognize accomplishments through Ricoh recognition programs.</li> <li>Communicate job expectations clearly and provide training, cross-training, coaching, counseling, and performance evaluations.</li> <li>Identify training needs and support employee growth through Individual Development Plan (IDP) management.</li> <li>Evaluate team member performance and provide career development opportunities.</li> <li>Maintain daily formal contact with customers and build strong client relationships.</li> <li>Develop a thorough understanding of client requirements with support from AOM/ESM or NOM leadership.</li> <li>Identify service delivery gaps or scope changes and adjust processes and documentation accordingly while maintaining financial accountability.</li> <li>Resolve issues related to pricing, order processing, and invoicing through collaboration with the sales department.</li> <li>Create and support required site reporting, customer presentations, and business reviews to ensure contractual compliance and value-added reporting.</li> <li>Perform other duties as assigned.</li> </ul>Qualifications (Education, Experience, and Certifications) Required<ul> <li>High school diploma or GED.</li> <li>3 to 5 years of experience in a related field (B2B and/or technical environment).</li> <li>3 to 5 years of customer-facing experience.</li> <li>Demonstrated knowledge and understanding of technology.</li> <li>Proficiency in Microsoft Office 360/Office Suite.</li> </ul>Preferred<ul> <li>2 years of managerial or supervisory experience.</li> </ul>Knowledge, Skills, and Abilities<ul> <li>Strategic thinking and problem-solving abilities.</li> <li>Ability to present information to medium-sized groups.</li> <li>Strong complex problem-solving skills.</li> <li>Professional customer service skills.</li> <li>Strong technical aptitude.</li> <li>Excellent written and verbal communication skills.</li> </ul>Working Conditions, Mental and Physical Demands<ul> <li>Primarily works in an office environment with adequate lighting, ventilation, and normal temperature and noise levels.</li> <li>Work assignments are varied and require the ability to interpret, comprehend, and apply complex information, data, materials, and instructions.</li> <li>Must be able to prepare, provide, and communicate a variety of information effectively.</li> <li>Physical activity may include extended periods of standing, walking, bending, reaching, stretching, climbing, and similar activities.</li> <li>May be required to lift or move items weighing up to 50 pounds.</li> <li>Moderate manual dexterity is required, including regular use of calculators, keyboards, hand tools, and eye-hand coordination.</li> </ul>Disclaimer The statements above are intended to describe the general nature and level of work performed by individuals assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties, skills, efforts, or working conditions associated with the role. </div>

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Site Manager

<div> $19.85 - $27.10 per hour Site Manager <div> POSITION PROFILE Accountable for the daily operations of a small- to medium-sized site and management of a small team. Oversees contracted services including, but not limited to, Copy Services, Courier Services, Managed Print Services, Hospitality Services, Imaging Services, and Mail Services. Responsible for assessing talent, supporting staff career development, conducting performance management activities, and providing employee counseling with support from assigned leadership. Job Duties and Responsibilities<ul> <li>Responsible for managing the daily operations of a small- to medium-sized site while supervising a small team of direct reports.</li> <li>Prioritizes multiple and competing priorities.</li> <li>Communicates team vision and priorities while creating a positive and supportive work culture that maximizes employee retention.</li> <li>Demonstrates working knowledge of Ricoh products and offerings by effectively utilizing existing products and processes and identifying alternative solutions when appropriate.</li> <li>Manages production labor percentages by achieving company-established targets for production and quality control labor.</li> <li>Improves operational quality through the consistent implementation and management of Ricoh Service Excellence tools.</li> <li>Ensures achievement of Service Level Agreements (SLAs) and works with customers to improve business processes, with support from the AOM, ESM, or NOM.</li> <li>Creates and maintains a customer-focused environment through regular end-user feedback and customer satisfaction surveys, with a focus on business retention and customer service.</li> <li>Ensures operational quality by supporting the achievement of audit standards, deadline requirements, and compliance goals through the use of established tools and best practices.</li> <li>Ensures the site is properly staffed by aligning employee skills and equipment resources with production demands.</li> <li>Motivates employees and recognizes accomplishments in a timely manner through the Ricoh Recognizes program.</li> <li>Clearly communicates job expectations and performance standards through training, cross-training, coaching, counseling, direction, and performance evaluations to increase productivity and quality.</li> <li>Identifies training and performance development opportunities through Individual Development Plan (IDP) management.</li> <li>Evaluates team member performance and provides career development and training opportunities.</li> <li>Maintains formal daily contact with customers.</li> <li>Develops and maintains an in-depth understanding of client requirements, with support from the AOM, ESM, or NOM.</li> <li>Identifies service gaps and scope changes in service delivery and adjusts process documentation to align with client and Ricoh requirements while ensuring financial objectives are met.</li> <li>Facilitates resolution of issues related to pricing, order intake, and invoicing through collaboration with the Sales team.</li> <li>Creates and supports site reporting, customer presentations, and business reviews to ensure alignment with contractual requirements and value-added reporting expectations, with support from the AOM, ESM, or NOM.</li> <li>Performs other duties as assigned.</li> </ul>Qualifications (Education, Experience, and Certifications) Typically Required:<ul> <li>High school diploma or GED required.</li> <li>Three (3) to five (5) years of experience in a related field (B2B and/or technical environment).</li> <li>Two (2) years of management experience strongly preferred.</li> <li>Three (3) to five (5) years of customer-facing experience required.</li> <li>Demonstrated high level of knowledge and understanding of technology.</li> <li>Proficiency with Microsoft Office 365 applications.</li> </ul>Knowledge, Skills, and Abilities<ul> <li>Strategic thinking and decision-making skills.</li> <li>Ability to present information to medium-sized groups.</li> <li>Strong complex problem-solving skills.</li> <li>Professional customer service skills.</li> <li>Strong technical aptitude.</li> <li>Excellent written and verbal communication skills.</li> </ul>Working Conditions, Mental and Physical Demands<ul> <li>Typically works in an office environment with adequate lighting, ventilation, and normal temperature and noise levels.</li> <li>Work assignments are diverse and require the ability to interpret, comprehend, and apply complex information, data, and instructions, as well as prepare, communicate, and present a variety of information.</li> <li>Some physical effort is required, including extended periods of standing, walking, bending, reaching, stretching, climbing, and similar activities, as well as lifting or moving items weighing up to 50 pounds.</li> <li>Requires moderate manual dexterity and regular use of office equipment and tools, including calculators, keyboards, hand tools, and tasks requiring hand-eye coordination.</li> </ul>The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job. </div></div>

<div> $19.28 - $25.58 per hour Job Title: Site Manager Summary: As a Site Manager, you are the guiding force behind our team, blending warmth and efficiency to ensure seamless operations. Leading by example, you nurture a supportive culture where every member thrives, driving transformative outcomes through innovation and collaboration. Roles and Responsibilities: &bull; Lead a dynamic team to efficiently manage daily operations, while nurturing a positive work environment that encourages retention. &bull; Harness your expertise in Ricoh products and services to streamline operations, ensuring quality and efficiency, and exploring innovative solutions to stay ahead in a rapidly evolving landscape. &bull; Collaborate closely with customers to enhance business processes, driving mutual success and satisfaction through continuous feedback loops and steadfast commitment to service excellence. &bull; Foster a service-oriented environment, gathering regular feedback to ensure satisfaction and loyalty. &bull; Maintain high-quality operations, meeting audit and deadline standards while adapting to evolving challenges. &bull; Provide ongoing training and development opportunities, empowering team members to reach their full potential. Qualifications Must Have: &bull; High school diploma or equivalent (GED). &bull; A minimum of three years of relevant work experience, including customer-facing roles. &bull; Demonstrated previous managerial experience, ideally within a similar field. &bull; Proficiency in technology and adept problem-solving skills. &bull; Effective communication skills, demonstrated through both written and verbal channels. Qualifications Nice to Have: &bull; Previous management experience. &bull; Familiarity with the technical aspects of B2B services. &bull; Proficiency in Office 360. Join us in this pivotal role where your leadership will shape success, exceeding expectations and forging lasting partnerships with our valued customers. If you are ready to merge professionalism with a fresh perspective, we invite you to apply and embark on this exciting opportunity with us. </div>

<div> $19.85 - $27.10 per hour Site Manager <div> Summary:As a Site Manager, you are the guiding force behind our team, blending warmth and efficiency to ensure seamless operations. Leading by example, you nurture a supportive culture where every member thrives, driving transformative outcomes through innovation and collaboration. <div> Roles and Responsibilities: &bull; Lead a dynamic team to efficiently manage daily operations, while nurturing a positive work environment that encourages retention. &bull; Harness your expertise in Ricoh products and services to streamline operations, ensuring quality and efficiency, and exploring innovative solutions to stay ahead in a rapidly evolving landscape. &bull; Collaborate closely with customers to enhance business processes, driving mutual success and satisfaction through continuous feedback loops and steadfast commitment to service excellence. &bull; Foster a service-oriented environment, gathering regular feedback to ensure satisfaction and loyalty. &bull; Maintain high-quality operations, meeting audit and deadline standards while adapting to evolving challenges. &bull; Provide ongoing training and development opportunities, empowering team members to reach their full potential. <div> Qualifications Must Have: &bull; High school diploma or equivalent (GED). &bull; A minimum of three years of relevant work experience, including customer-facing roles. &bull; Demonstrated previous managerial experience, ideally within a similar field. &bull; Proficiency in technology and adept problem-solving skills. &bull; Effective communication skills, demonstrated through both written and verbal channels. <div> Qualifications Nice to Have: &bull; Previous management experience. &bull; Familiarity with the technical aspects of B2B services. &bull; Proficiency in Office 360. <div> Join us in this pivotal role where your leadership will shape success, exceeding expectations and forging lasting partnerships with our valued customers. If you are ready to merge professionalism with a fresh perspective, we invite you to apply and embark on this exciting opportunity with us. The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job. </div></div></div></div></div></div>

<div> $19.26 - $27.10 per hour Site Manager <div>POSITION PROFILE Accountable for the daily operations of a small- to medium-sized site and management of a small team. Manages contracted services including, but not limited to, Copy Services, Courier Services, Managed Print Services, Hospitality Services, Imaging Services, and Mail Services. Responsible for assessing talent, supporting staff career development, conducting performance management activities, and providing employee counseling with support from assigned leadership. Job Duties and Responsibilities <ul> <li>Responsible for managing the daily operations of a small- to medium-sized site while supervising a small team of direct reports.</li> <li>Prioritizes multiple and competing priorities and effectively manages workflow.</li> <li>Communicates team vision and priorities while creating a positive and supportive work culture that promotes employee engagement and retention.</li> <li>Demonstrates working knowledge of Ricoh products and service offerings by utilizing existing products and processes efficiently and recommending alternatives when appropriate.</li> <li>Manages total production labor percentages by achieving company-established production and quality control labor targets.</li> <li>Improves operational quality through the effective implementation and management of Ricoh Service Excellence tools and methodologies.</li> <li>Ensures achievement of Service Level Agreements (SLAs) and works collaboratively with customers to improve business processes, with support from the AOM, ESM, or NOM.</li> <li>Creates and maintains a customer-focused environment through regular end-user feedback, customer satisfaction surveys, and ongoing communication.</li> <li>Supports business retention efforts by maintaining exceptional customer service standards.</li> <li>Ensures operational quality through compliance with audit standards, deadline requirements, and established best practices.</li> <li>Ensures proper staffing by aligning employee skills and equipment resources with production demands.</li> <li>Motivates employees and recognizes accomplishments through Ricoh Recognizes programs and other recognition initiatives.</li> <li>Clearly communicates job expectations and performance standards through training, cross-training, coaching, counseling, directing, and evaluating employee performance.</li> <li>Identifies training and performance development opportunities through Individual Development Plan (IDP) management.</li> <li>Evaluates team member performance and provides career growth, coaching, and training opportunities.</li> <li>Maintains formal daily contact with customers and key stakeholders.</li> <li>Develops and maintains an in-depth understanding of client requirements, with support from the AOM, ESM, or NOM.</li> <li>Identifies service gaps, scope changes, and workflow improvements while ensuring financial responsibilities and contractual obligations are met.</li> <li>Facilitates resolution of issues concerning pricing, order intake, and invoicing through collaboration with the Sales department.</li> <li>Creates and supports required site reporting, customer presentations, and business reviews to ensure alignment with contractual requirements and value-added reporting expectations.</li> <li>Performs other duties as assigned.</li> </ul>Qualifications (Education, Experience, and Certifications) Typically Required <ul> <li>High school diploma or GED required.</li> <li>Three (3) to five (5) years of experience in a related field (B2B and/or technical environment).</li> <li>Two (2) or more years of management or leadership experience strongly preferred.</li> <li>Three (3) to five (5) years of customer-facing experience required.</li> <li>Demonstrated knowledge and understanding of technology and business operations.</li> <li>Proficiency with Microsoft Office 365 applications.</li> </ul>Knowledge, Skills, and Abilities <ul> <li>Strategic thinking and decision-making skills.</li> <li>Ability to present information effectively to medium-sized groups.</li> <li>Strong analytical and complex problem-solving skills.</li> <li>Professional customer service and client relationship management skills.</li> <li>Strong technical aptitude and ability to learn new technologies.</li> <li>Excellent written and verbal communication skills.</li> <li>Strong organizational and time-management skills.</li> <li>Ability to manage multiple priorities in a fast-paced environment.</li> <li>Leadership, coaching, and employee development skills.</li> <li>Financial awareness and understanding of operational metrics.</li> <li>Ability to build and maintain positive customer and employee relationships.</li> </ul>Working Conditions, Mental and Physical Demands <ul> <li>Typically works in an office environment with adequate lighting, ventilation, and normal temperature and noise levels.</li> <li>Work assignments are varied and require the interpretation, comprehension, and application of complex information, data, and instructions.</li> <li>Requires the ability to prepare, present, and communicate a variety of information to customers, employees, and leadership.</li> <li>Some physical effort is required, including extended periods of standing, walking, bending, reaching, stretching, climbing, and similar activities.</li> <li>May be required to lift or move items weighing up to 50 pounds.</li> <li>Requires moderate manual dexterity and regular use of office equipment and tools, including computers, keyboards, calculators, and equipment requiring hand-eye coordination.</li> </ul>The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job. </div></div>

<div> Specialist II, Education & Knowledge Technical Training POSITION PROFILE Directly supports the development needs of Direct and Dealer employees through the delivery of all field-based training programs. Works with Services Training and field management to deliver training and knowledge that supports the achievement of Ricoh business objectives and leverages the learning opportunities available through Services Training, including creation of written and video global knowledge. Position responsibilities include training delivery in both classroom and virtual settings. This position provides feedback, measurement and reporting to Services Training management and stakeholders on the execution of the learning plan and learning initiatives. The position requires knowledge of managing both classroom and virtual training environments and training delivery skills based on CTT+ and vCTT+ guidelines. JOB DUTIES AND RESPONSIBILITIES<ul> <li>Delivers training solutions and specialized learning materials for complex technology products or processes and programs</li> <li>Proactively enhances knowledge and skill base by attending seminars/workshops in given field. Incorporates new knowledge in the development and/or delivery of course content</li> <li>Must satisfy specific technology/industry recognized certification criteria in order to demonstrate a level of proficiency and professionalism in the industry</li> <li>Conducts field employee coaching through field observation (e.g., field rides, work observation, post-training roundtables etc.) and leverages knowledge gained to augment training programs and global knowledge</li> <li>Proactively seeks feedback on existing training curricula and communicates opportunities and issues using prescribed process</li> <li>Actively pursues personal training and development opportunities and relevant approved certifications</li> <li>Responsible for achieving KPIs that are determined to be best suited for the achievement of the overall goals</li> <li>Has decision making authority for area of responsibility and independently solves problems</li> <li>May serve as team leader within workgroup or on cross-functional team</li> <li>Occasionally provides training and guidance to less experienced team members</li> <li>Maintain LMS activities including training records, schedules, rosters, etc.</li> <li>Evaluate training needs and provide recommendations for learners or their managers</li> <li>Develop cross functional relationships to meet department and company objectives</li> <li>Performs other duties as assigned</li> </ul>QUALIFICATIONS (Education, Experience, and Certifications) Strongly Preferred:<ul> <li>4-year college degree or equivalent experience</li> <li>Minimum 3 years training/curricula development/employee development experience strongly preferred</li> <li>5 or more years functional industry experience</li> <li>Industry certification (e.g., Network+, Server+, MCP, Project+) and Functional certification (CTT+, vCTT+) preferred within 6 months*</li> <li>Refer to current Industry Certification requirements</li> </ul>KNOWLEDGE, SKILLS AND ABILITIES<ul> <li>Practical knowledge of company and organization policies, practices and procedures</li> <li>Practical ability to teach adults in high interaction environment</li> <li>Practical ability to assess skill sets, motivate, teach, coach and counsel to those skills</li> <li>Practical ability to multi task, prioritize, manage time and projects effectively, and maximize the impact of training time/field time</li> <li>Practical ability to deliver training in accordance with CTT+ and vCTT+ guidelines</li> </ul>WORKING CONDITIONS, MENTAL AND PHYSICAL DEMANDS<ul> <li>Typically works in an office environment with adequate lighting and ventilation, and a normal range of temperature and noise level</li> <li>Requires periodic travel to remote offices</li> <li>May require overnight travel 20- 50% of the time</li> <li>A frequent volume of work and deadlines impose strain on a routine basis</li> <li>Work has some occasional stress due to periodical or cyclical workload pressures</li> <li>Some physical effort is required. Work is mostly sedentary but does require walking, standing, bending, reaching, lifting or carrying objects that weigh up to 50 lbs. (e.g., papers, books, files and small parts, etc.)</li> <li>Physical effort may be required to move objects on wheels that may weigh up to 700 lbs.</li> <li>Moderate dexterity is required in the regular application of basic skills (keyboard, eye/hand coordination)</li> <li>Ensure compliance with local and state material handling regulations</li> </ul>The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job. </div>

Specialist II, Education & Knowledge Technical Training

Specialist II, Technical Product Support POSITION PROFILE Provides high level pre and post-sales support for technicians, sales staff, system engineers and system analysts. Specializes in complex technical aspects of digital copier devices, related utilities and connectivity for the advanced diagnosis, maintenance, repair and configuration of printers, digital copiers and enablers. Supports the DSC Manager in oversight of daily operations, including monitoring and evaluating staff performance and training individual staff members. JOB DUTIES AND RESPONSIBILITIES &bull; Monitors and evaluates the performance of staff members within area of responsibility and reports performance to the manager &bull; Trains and guides staff members in specialized support of designated equipment and software &bull; Mentors team members; this includes training and the development of training tools to help elevate a team member's technical and/or networking knowledge &bull; In the absence of the manager, or as required, communicates directly to upper management &bull; Responds to incoming support calls (i.e. telephone, voicemail, email) in a timely, professional manner with no assistance &bull; Evaluates the caller's issue and then gives assistance utilizing the appropriate support information and documentation &bull; Utilizes correct escalation procedures on all irresolvable issues outside the range of his/her expertise &bull; Responsible for taking ownership of issues that have been escalated and guides other staff members in support of issues they are handling &bull; Makes entries for incoming issues &bull; Responsible for servicing and safekeeping of assigned company property &bull; Under supervision of the department manager follows company and departmental training programs, policies, procedures and guidelines &bull; Provides Specialist Services &bull; Monitors open issues of all staff &bull; Researches and tests recurring issues on assigned products, creating any needed documentation (i.e. change request, field bulletins or procedures) for approval &bull; Recommends and orders new equipment for the lab environment, and oversees the installation and set-up of new equipment into the lab, including performing any testing needed for available network environments and developing internal training for the department &bull; Facilitates the testing and/or debugging of new software releases for assigned vendor &bull; Team Leadership &bull; Approves and reviews department documentation for content and accuracy prior to assuring timely disbursement &bull; Develops, in conjunction with the department manager, standards and programs for internal and external training on supported vendor products and conducts such training programs &bull; Provides positive reinforcement to staff personnel within assigned product lines, while assuring their performance and conformance to departmental guidelines &bull; Assumes responsibilities of the manager as required, making decisions in the manager's absence &bull; Completes all required administrative tasks or projects in an accurate and timely manner &bull; Secondary Duties &bull; Installs and maintains current digital copier application software on assigned workstation and assists others with this installation &bull; Maintains immediate office area to company standards &bull; Maintains and monitors currency of hard copy documentation on supported products &bull; May be responsible for maintaining and safe keeping of a laptop with a value of about $3,000 &bull; Performs other duties as assigned QUALIFICATIONS (Education, Experience and Certifications) Typically requires: &bull; High school diploma or equivalent; 4-year college degree is desired &bull; Advanced technical knowledge (Mechanics, Digital Circuitry, Electronic principals) typically gained through completion of 2-year technical school training &bull; Minimum of 5 years of experience in the configuration, maintenance and repair of digital copiers and printers, or equivalent experience in related equipment &bull; 5 years of experience as systems and technical specialist or equivalent support experience with related equipment &bull; Netg certified or equivalent, and proficiency with Windows and Unix operating systems &bull; Proficiency with connectivity issues on assigned network connectable devices &bull; Experience in supporting sales, service technical personnel, and the ability to communicate effectively on complex subjects &bull; Experience in the development of training materials and tools KNOWLEDGE, SKILLS AND ABILITIES &bull; Possesses ability to read and understand technical documentation, manuals and electrical diagrams, as well as the ability to communicate this knowledge &bull; Possesses ability to create complex technical documentation and support materials &bull; Possesses superior skills with a methodical approach to resolving problems &bull; Possesses strong interpersonal skills with ability to guide, motivate, direct & lead departmental staff &bull; Possesses superior verbal and written communications skills. &bull; Possesses excellent customer service skills, including ability to follow up to ensure closure of issues &bull; Possesses initiative and ability to be self-motivated WORKING CONDITIONS, MENTAL AND PHYSICAL DEMANDS &bull; Typically works in an office environment with adequate lighting and ventilation, and normal range of temperature and noise &bull; Requires exposure to conditions that could result in minor and/or treatable accidents or illness, such as burns, cuts, etc. and conditions that could result in loss of fingers &bull; Shift work, overtime, stand-by and/or on-call may be required &bull; Seeks guidance when necessary and uses judgment to analyze and determine the particular issue support is being called on to determine the solution route to be used &bull; Work assignments are diversified. Examples of past precedent are used to resolve work problems. New alternatives may be developed to resolve problems &bull; Work has periodic stress related to an increased volume of incoming issues and occasional contact with dissatisfied customers &bull; Tool cases and assorted service related tools weighing in the range of 25 to 50 pounds, or cases of paper may be carried around the test lab area &bull; A high level of dexterity is required in the regular use of a variety of hand tools. These tools will include, but are not limited to, screwdrivers, pliers, wrenches and some electronic testing equipment. There is an emphasis on fine-motor skills for work on small electronic and mechanical components. Remains seated at desk &bull; Physical effort is required to lift and carry objects that weigh up to 50 pounds. The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job

Specialist II, Technical Product Support

<div>Specialist, Graphic Designer Position Profile Develops and designs complex multimedia visual communications, often under tight deadlines, including conference and event materials, internal marketing collateral, brochures, publications, and web page designs. Creates visual concepts that meet client and business objectives and prepares designs for print, web, and multimedia production. Responsibilities include selecting typography, establishing visual hierarchies, adhering to brand and style guidelines, developing layouts, editing illustrations and photography, and determining the effective use of graphic elements. Job Duties and Responsibilities <ul> <li>Demonstrate excellent customer service skills and represent Ricoh in a professional manner.</li> <li>Maintain strong organizational, customer service, and follow-up skills.</li> <li>Develop creative concepts and translate them into compelling visual communications.</li> <li>Create design solutions using Adobe InDesign, Photoshop, Illustrator, and Dreamweaver across Macintosh and PC platforms.</li> <li>Provide graphic design consultation and recommendations to clients and stakeholders.</li> <li>Deliver exceptional customer service to both internal teams and external clients.</li> <li>Produce production-ready artwork for print, packaging, advertising, point-of-purchase materials, and digital applications.</li> <li>Ensure all deliverables meet customer quality standards and design requirements.</li> <li>Design and format multi-page documents using style sheets and style mapping techniques.</li> <li>Stay current with industry trends, emerging technologies, and new design methodologies.</li> <li>Apply innovative thinking to solve design challenges while balancing budget, timeline, and business requirements.</li> <li>Adhere to all legal and copyright requirements related to duplication, printing, software licensing, and font usage.</li> <li>Meet established production schedules and project deadlines.</li> <li>Consult with clients and internal stakeholders to determine design needs, project scope, budgets, and timelines.</li> <li>Serve as a liaison between clients and printers, publishers, or production vendors.</li> <li>Review proofs and collaborate with printers to ensure quality production outcomes.</li> <li>Manage digital asset libraries and utilize asset management technologies.</li> <li>Coordinate and lead the work of other designers, as needed.</li> <li>Develop and conceptualize brand and property identities, including logos, layouts, and color palettes.</li> <li>Perform additional duties and projects as assigned.</li> </ul>Qualifications (Education, Experience, and Certifications) Required / Preferred Qualifications <ul> <li>Bachelor's degree in Graphic Design or a related field preferred; equivalent combination of education, certifications, and relevant experience may be considered.</li> <li>Intermediate to advanced proficiency in Adobe Creative Suite.</li> <li>Demonstrated expertise in graphic design, layout, and visual communication.</li> <li>Minimum of three (3) years of related professional experience.</li> <li>Print production experience preferred.</li> <li>Project management experience preferred.</li> </ul>Knowledge, Skills, and Abilities <ul> <li>Strong graphic design and page layout skills.</li> <li>Proficiency in desktop publishing applications, including Adobe Creative Suite and Microsoft Office Suite.</li> <li>Ability to work effectively in a collaborative team environment while maintaining positive and productive relationships with coworkers, leadership, sales teams, and production staff.</li> <li>Adaptability and flexibility in a fast-paced work environment.</li> <li>Ability to perform repetitive tasks while maintaining quality, accuracy, and productivity standards.</li> <li>Exceptional attention to detail.</li> <li>Strong creativity and problem-solving abilities.</li> <li>Ability to manage multiple projects and meet deadlines in a deadline-driven environment.</li> </ul>Working Conditions, Mental and Physical Demands <ul> <li>Primarily works in an office environment with standard lighting, ventilation, temperature, and noise levels.</li> <li>Regular interaction with internal departments, customers, agencies, vendors, and the general public.</li> <li>Work assignments are varied and may require the development of new solutions in addition to applying established practices and procedures.</li> <li>Physical activity may include walking, standing, bending, reaching, lifting, and carrying materials weighing up to 50 pounds.</li> <li>Requires moderate manual dexterity, including regular use of a computer keyboard, calculator, hand tools, and eye-hand coordination.</li> </ul>Disclaimer The statements above are intended to describe the general nature and level of work performed by individuals assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties, skills, efforts, or working conditions associated with the role. </div>

Specialist, Graphic Designer

<div> <div> <div> <div> <div> <div> <div> <div> <div> <div> <div> <div> <div> <div> <div> <div> Specialist, Service Delivery Escalation Position Profile This customer-facing role is responsible for creating exceptional customer experiences while maintaining a high level of professionalism, patience, and efficiency. The Specialist, Service Delivery Escalation works to minimize customer dissatisfaction and increase customer loyalty by resolving escalated issues, supporting frontline teams, and driving continuous improvement initiatives. This role also assists with departmental training, knowledge article creation, process development, and quality initiatives. The Specialist partners closely with peers and management to ensure customer needs are met or exceeded while supporting Ricoh's corporate goals and service commitments. Job Duties and Responsibilities Escalation Management & Customer Support<ul> <li>Effectively handle escalations from both internal and external customers.</li> <li>Serve as a subject matter expert in all Contact Center programs, exception policies, and processes.</li> <li>Identify and determine the root cause of service and supply issues and work through resolution.</li> <li>Maintain ownership of customer issues and proactively drive them to timely resolution.</li> <li>Follow up with customers to ensure complete issue resolution and a positive customer experience.</li> <li>Maintain composure and patience during difficult customer interactions.</li> <li>Calmly and professionally de-escalate challenging customer situations.</li> </ul>Operational Support<ul> <li>Assist frontline teams by handling calls, chats, and emails during peak business periods.</li> <li>Provide second-level support while managing multiple priorities.</li> <li>Support dealer division reassignments and escalations.</li> <li>Process and manage system-generated exception workflow approvals and rejections.</li> <li>Assist with Oracle Field Service Cloud technician assignments and escalations.</li> <li>Educate customers on available self-service options for 24/7 account access.</li> </ul>Communication & Collaboration<ul> <li>Communicate customer escalations to field service technicians and management through appropriate channels.</li> <li>Work collaboratively with management, external partners, and internal teams to ensure successful issue resolution.</li> <li>Maintain flexibility in scheduling when business needs require additional support.</li> </ul>Process Improvement & Training<ul> <li>Review escalated issues, identify root causes, and provide recommendations for continuous service improvement.</li> <li>Assist with departmental training and onboarding of new support team members.</li> <li>Mentor team members on procedures, policies, and best practices.</li> <li>Participate in user acceptance testing (UAT) for new system enhancements.</li> <li>Contribute to knowledge article development and process documentation.</li> </ul>Data Integrity & Administration<ul> <li>Maintain customer database integrity by verifying and updating account information, including: <ul> <li>Contact details</li> <li>Account changes</li> <li>Addresses</li> <li>Phone numbers</li> <li>Equipment identification numbers</li> </ul></li> <li>Ensure all customer records are accurate and up to date.</li> <li>Perform additional duties as assigned.</li> </ul>Qualifications Education, Experience, and Certifications<ul> <li>Minimum of 3 years of experience in a high-volume contact center environment as a Customer Service Lead, Subject Matter Expert (SME), or similar role.</li> <li>Associate's or Bachelor's degree preferred.</li> <li>HDI Certification preferred.</li> <li>ITIL v3 or ITIL v4 Certification preferred.</li> </ul>Knowledge, Skills, and Abilities<ul> <li>Excellent customer service and communication skills.</li> <li>Strong active listening and problem-solving abilities.</li> <li>Ability to effectively manage multiple tasks and priorities.</li> <li>Demonstrated leadership and mentoring skills.</li> <li>Ability to work independently and exercise sound judgment.</li> <li>Strong crisis management and conflict-resolution capabilities.</li> <li>Ability to identify, troubleshoot, and resolve complex issues accurately and efficiently.</li> <li>Excellent organizational and time-management skills.</li> <li>Strong attention to detail and follow-through.</li> <li>Ability to recognize opportunities for process improvement.</li> <li>Demonstrates high integrity, trustworthiness, and confidentiality.</li> <li>Ability to work effectively in a collaborative, team-oriented environment.</li> <li>Self-motivated with strong self-directed work habits.</li> </ul>Working Conditions, Mental and Physical Demands Work Environment<ul> <li>Primarily works in an office environment with standard lighting, ventilation, temperature, and noise levels.</li> <li>Daily interaction with internal and external customers.</li> <li>Frequent communication with department personnel, business partners, and customers.</li> </ul>Mental Demands<ul> <li>Work may involve handling stressful situations requiring sound judgment and professional decision-making.</li> <li>Assignments are generally routine and repetitive; management provides detailed instructions and guidance.</li> <li>Requires sustained concentration and attention to detail while managing multiple customer issues.</li> </ul>Physical Demands<ul> <li>Requires prolonged periods of sitting while performing computer-based work.</li> <li>Requires moderate manual dexterity for routine use of: <ul> <li>Computer keyboard</li> <li>Calculator</li> <li>Telephone systems</li> <li>Other office equipment</li> </ul></li> <li>Requires consistent eye-hand coordination for daily operational tasks.</li> </ul>Disclaimer The statements above are intended to describe the general nature and level of work performed by individuals assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties, skills, efforts, or working conditions associated with the role. </div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div>

Specialist, Service Delivery Escalation

<div> Supervisor I, Warehouse Field Distribution POSITION PROFILE Responsible for one or more functional operations and one or more channels within the American Distribution Center (ADC), Regional Fulfillment Centers (RFC) or Parts Distribution operations. Responsible for planning the daily activities, processes and personnel associated with assigned functional areas. Establishes performance standards and monitors performance of assigned employees. Job Duties and Responsibilities <ul> <li> Supervises and provides daily direction to warehouse leads and associates to accomplish their assigned tasks, as well as addressing escalated issues from Team Leads, and/or Team members <ul> <li> Responsible for all aspects of the receiving and/or shipping functions within an ADC, RFC or Parts Distribution Center - equipment, supplies or parts. Receiving includes put away activities and Shipping includes order fulfillment activities for these distribution channels. </li> </ul></li> <li> Responsible for accurately tracking and maintaining inventory integrity in assigned storage areas. Manages cycle counts and conducting physical inventories per established guidelines. </li> <li> Is proficient in all systems and equipment required to run the department, such as PCs, scanners, manifesting systems, parts carousels, transportation management systems and warehouse management systems. </li> <li> Responsible for training required for all employees to effectively and efficiently perform their jobs. </li> <li> Monitors reports to manage workloads, resources, and activities, ensuring on-time performance and compliance with corporate policies. </li> <li> Ensure accurate inventory tracking and maintenance, including all inbound and outbound shipments, following standard work instructions. </li> <li> Responsible for performing cycle counts and conducting physical inventories per established guidelines. </li> <li> Ensures all OSHA, C-TPAT, and company safety and security standards and Lean/5S/sustainability initiatives are adhered to. </li> <li> Maintains daily management boards and conducts daily stand-up meetings with staff. </li> <li> Completes all performance reviews, identifies development plans for advancement and initiates corrective or disciplinary action for employees as needed, including incident reviews and disciplinary action. </li> <li> Can be involved with physically performing work as required. </li> <li> Provides assistance to other functional areas as needed. </li> <li> Performs other duties as assigned. </li> </ul> Qualifications (Education, Experience and Certifications) Typically Requires: <ul> <li> High School diploma. </li> <li> 2 year/4 year degree is preferred. </li> <li> 5 years of warehouse experience. </li> <li> 2 years' experience with warehouse management systems preferred. </li> <li> Knowledge of computer hardware and ERP Platform environment is required. </li> <li> Proficient in MS Office or equivalent (Outlook, Excel, Word, Powerpoint). </li> </ul> KNOWLEDGE, Skills And Abilities <ul> <li> Must possess excellent leadership skills. </li> <li> Must exhibit excellent verbal and written communication skills. </li> <li> Demonstrates good time management skills. </li> <li> Demonstrates strong motivational and team building capabilities. </li> <li> Good analytical skills. </li> <li> Adheres to Ricoh's Code of Ethics and demonstrates Ricoh core values in leadership role. </li> </ul> Working Conditions, MENTAL AND PHYSICAL DEMANDS <ul> <li> Typically, a warehouse environment with adequate lighting and ventilation, and a normal range of temperature and noise level. </li> <li> Work assignments are diversified. Interprets, comprehends and applies complex material, data and instructions - prepares, provides and conveys diversified information. </li> <li> Physical effort is required in the lifting of tool cases, and assorted equipment weighing up to 100 50 pounds, as well as the ability to move objects on wheels that may weigh up to 700 pounds. </li> <li> Frequent stooping, bending, squatting and kneeling are required to service equipment at floor level. </li> <li> May be required to work overtime or outside the normal working hours when needs arise. </li> <li> May be responsible for ensuring 24x7 on call" support for customer emergency supply or parts orders. </li> </ul> The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job. </div>

Supervisor I, Warehouse Field Distribution

<div> $20.42 - $26.63 per hour <div>Workplace Services Associate POSITION PROFILE The Workplace Services Associate is responsible for delivering exceptional facility support services within a corporate office environment. This role ensures that conference rooms, pantries, restrooms, shower rooms, reception areas, collaborative workspaces, and office environments are maintained to the highest standards of cleanliness, functionality, safety, and presentation. The position serves as a key point of support for daily workplace operations by performing routine inspections, replenishing supplies, responding to service requests, assisting with meeting room readiness, monitoring facility conditions, and reporting maintenance issues. Success in this role requires strong attention to detail, customer service skills, and the ability to work independently while maintaining a professional environment for employees and visitors. Job Duties & Responsibilities Facility & Pantry Services <ul> <li>Clean and maintain pantry areas, including sinks, countertops, cabinets, dispensers, appliances, and garbage receptacles.</li> <li>Sweep, mop, vacuum, and spot clean flooring throughout assigned areas.</li> <li>Remove stains, scuff marks, and debris from walls, baseboards, doors, partitions, and common surfaces.</li> <li>Clean and polish glass, stainless steel, marble, and other specialty surfaces.</li> <li>Maintain elevator lobbies, stairwells, hallways, and reception areas in a clean and presentable condition.</li> <li>Place weather mats during inclement weather when required.</li> </ul>Restroom & Shower Facility Maintenance <ul> <li>Clean and sanitize sinks, mirrors, countertops, stalls, shower areas, and stainless-steel fixtures.</li> <li>Replenish soap, mouthwash, paper products, toiletries, and other restroom supplies.</li> <li>Empty trash and recycling receptacles.</li> <li>Monitor and report issues related to lighting, sensors, water temperature, dispensers, and plumbing fixtures.</li> <li>Ensure all restroom and shower areas meet cleanliness and presentation standards.</li> </ul>Conference Room & Meeting Support <ul> <li>Clean conference room tables, credenzas, seating, vents, and related furnishings.</li> <li>Configure meeting spaces according to room setup requirements.</li> <li>Adjust room thermostats and ensure proper room conditions.</li> <li>Verify functionality of room technology, lighting, telephones, and conferencing equipment.</li> <li>Replenish supplies and facial tissues as needed.</li> <li>Assist with last-minute meeting room setups and workplace requests.</li> <li>Report documents or personal items left behind in meeting spaces.</li> </ul>Office & Workplace Support <ul> <li>Maintain visiting attorney offices and executive spaces.</li> <li>Ensure collaborative areas, lounges, café spaces, and reception areas remain organized and guest-ready.</li> <li>Restock office supplies, copy paper, tissues, towels, masks, and other workplace amenities.</li> <li>Support office moves, workstation changes, and departmental requests.</li> <li>Unlock offices and provide access for scheduled maintenance activities.</li> </ul>Facility Monitoring & Maintenance Support <ul> <li>Conduct daily inspections of workplace equipment and facilities.</li> <li>Report malfunctioning equipment, including: <ul> <li>Coffee and water dispensers</li> <li>Refrigerators and ice machines</li> <li>Lighting systems</li> <li>Conference room technology</li> <li>Elevator controls and card readers</li> <li>Doors, scanners, and access control systems</li> </ul></li> <li>Monitor facility conditions and communicate maintenance issues promptly.</li> </ul>Waste Management <ul> <li>Empty trash and recycling containers throughout assigned areas.</li> <li>Monitor waste levels during peak occupancy periods and after meetings.</li> <li>Transport waste to designated collection areas following company procedures.</li> <li>Ensure waste and recycling bins are clean and properly maintained.</li> </ul>Reporting & Quality Assurance <ul> <li>Complete facility inspection checklists and service logs.</li> <li>Report damage, stains, repairs, safety hazards, and service deficiencies.</li> <li>Follow up on vendor cleaning and maintenance activities.</li> <li>Escalate issues requiring additional support or corrective action.</li> </ul>Knowledge, Skills & Abilities <ul> <li>Knowledge of the safe handling and use of cleaning chemicals and equipment.</li> <li>Understanding of workplace safety regulations and facility standards.</li> <li>Familiarity with conference room and office support operations.</li> <li>Strong organizational and time-management skills.</li> <li>Excellent attention to detail.</li> <li>Strong customer service and interpersonal skills.</li> <li>Effective verbal and written communication skills.</li> <li>Ability to operate cleaning equipment and basic office equipment.</li> <li>Ability to complete inspections and document findings accurately.</li> <li>Ability to work independently with minimal supervision.</li> <li>Ability to prioritize multiple assignments in a fast-paced environment.</li> <li>Ability to proactively identify maintenance and operational issues.</li> <li>Ability to interact professionally with employees, visitors, vendors, and management.</li> <li>Ability to maintain confidentiality and professionalism in occupied office environments.</li> <li>Ability to adapt to changing priorities and service requests.</li> </ul>Working Conditions, Mental & Physical Demands <ul> <li>Work is performed primarily in a corporate office environment.</li> <li>Frequent movement between floors, conference rooms, offices, pantries, restrooms, and common areas.</li> <li>Exposure to cleaning chemicals, cleaning equipment, and waste-handling activities.</li> <li>May be required to work early mornings, evenings, or flexible schedules to support business operations.</li> <li>Occasional interaction with vendors, contractors, and building management personnel.</li> <li>Continuous attention to detail and adherence to quality standards.</li> <li>Ability to prioritize competing requests and meet service expectations.</li> <li>Ability to identify and resolve routine workplace and facility issues.</li> <li>Ability to maintain focus while performing repetitive tasks.</li> <li>Frequent standing and walking throughout shifts.</li> <li>Regular bending, kneeling, stooping, reaching, pushing, and pulling.</li> <li>Ability to lift and carry up to 30-50 pounds.</li> <li>Ability to push carts, cleaning equipment, and supplies.</li> <li>Frequent use of hands and arms for cleaning, stocking, and equipment operation.</li> <li>Ability to climb stairs and move throughout a multi-floor facility.</li> <li>Ability to visually inspect work areas and equipment for cleanliness, safety, and functionality.</li> </ul>Preferred Qualifications <ul> <li>High school diploma or equivalent.</li> <li>One (1) or more years of facilities, hospitality, janitorial, workplace services, or building support experience.</li> <li>Experience supporting conference centers, corporate offices, legal offices, or professional services environments preferred.</li> <li>Basic knowledge of workplace technology and office equipment.</li> </ul>The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job. </div></div>

Workplace Services Associate

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