This is a hybrid position requiring an on-site presence 3 to 4 days per week. Please note that the number of days on-site can increase based on business needs.The Sr. Director, End User Compute (EUC) is accountable for defining and executing the global strategy, delivery, and operational performance of all end-user technologies across Sysco. This role provides executive leadership for global service delivery supporting all Sysco associates across North America, Latin America, and Europe.This leader is responsible for end-to-end lifecycle management of EUC services, including strategic roadmap development, engineering, deployment, operations, and continuous improvement. The role ensures cost-effective, secure, scalable, and high-performing end-user technologies that directly enable business productivity and operational excellence.Operating as a key member of the Technology Leadership Team (TLT) and reporting to the Global CTO, this individual will oversee the team that is frequently the face of our organization to the business.  Customer service combined with excellent technical capabilities driven by tight clear and consistent processes and measures will be the foundations of the EUC team.SCOPE & ORGANIZATION<ul><li>Global ownership of End User Compute services across US, Canada, Latin America, and Europe</li><li>Leadership of ~240 associates globally through 6 direct reports</li><li>Accountability for: <ul><li>Field Support Services (on-site and remote support)</li><li>Collaboration platforms (M365, Teams, SharePoint)</li><li>AV / Conference Room standards and experience</li><li>EUC Engineering and device lifecycle management</li><li>PC/Device standards and asset strategy</li><li>Virtual Desktop (VDI / Cloud PC)</li><li>Automation and AI-enabled support (e.g., Copilot, predictive analytics)</li></ul></li><li>Financial accountability for a >$40M global operating budget</li></ul>LEADERSHIP & MANAGEMENT RESPONSIBILITIES<ul><li>Provide strategic leadership for all EUC capabilities, ensuring alignment with enterprise technology strategy and business priorities</li><li>Build, lead, and retain a high-performing global organization, fostering accountability, technical depth, and operational excellence</li><li>Establish and drive multi-year EUC strategy focused on reliability, security, high performance and cost optimization</li><li>Partner with senior business and technology stakeholders to ensure EUC services enable growth, productivity, and business operations</li><li>Lead large-scale global rollouts of end-user technologies, ensuring consistent adoption, minimal disruption, and measurable business benefit</li><li>Drive a culture of continuous improvement across service delivery, engineering, and operations</li><li>Develop organizational capabilities in automation, AI, and self-healing technologies to reduce manual intervention and improve end-user experience</li></ul>CAPABILITY GOVERNANCE, STRATEGY, AND DELIVERY<ul><li>Define and govern the global EUC capability portfolio, ensuring alignment to business outcomes, cost targets, and risk tolerance</li><li>Improve KPIs and SLAs for end-user services, including:<ul><li>Device performance and reliability</li><li>Incident resolution and MTTR</li><li>End-user satisfaction (CSAT/NPS)</li><li>Cost per user/device</li></ul></li><li>Lead modernization of EUC platforms, including:<ul><li>Endpoint management</li><li>Standardized global collaboration experience</li></ul></li><li>Develop and execute strategies for AI-driven operations, including:<ul><li>Predictive alerting and proactive remediation on endpoints</li><li>Intelligent automation and self-service capabilities</li></ul></li><li>Ensure security, compliance, and device posture standards are consistently applied globally in partnership with cybersecurity teams</li><li>Oversee vendor performance, ensuring service providers meet performance, cost, and compliance expectations</li></ul>FIELD SERVICES & END-USER EXPERIENCE<ul><li>Own global Field Support Services model delivering consistent support across all operating companies and facilities</li><li>Standardize service delivery models across regions while enabling flexibility for local cost and service requirements</li><li>Drive improvements in end-user experience and productivity through:<ul><li>Reduced downtime</li><li>Faster issue resolution</li><li>Improved digital workplace capabilities</li></ul></li><li>Establish scalable support models tailored to different business segments and cost profiles</li></ul>FINANCIAL & VENDOR MANAGEMENT<ul><li>Own and manage a global >$40M operating budget, ensuring alignment with financial targets and efficiency goals</li><li>Lead strategic sourcing, vendor negotiations, and contract optimization to drive cost savings and improve service quality</li><li>Create competitive tension across vendors to optimize pricing, performance, and innovation</li><li>Work closely with Finance and Procurement to ensure effective cost allocation and financial transparency across regions</li></ul>TECHNICAL STRATEGY & ARCHITECTURE OVERSIGHT<ul><li>Maintain deep working knowledge across core EUC technologies, including:<ul><li>Microsoft 365 ecosystem (Teams, SharePoint, Exchange, Copilot)</li><li>Endpoint management (Intune)</li><li>Digital experience monitoring (Nexthink or equivalent)</li><li>Virtual desktop (Omnissa, Windows 365)</li><li>Identity and access (Active Directory)</li><li>Automation (PowerShell, Power Automate)</li></ul></li><li>Provide technical oversight and decision-making for platform selection, standards, and architecture</li><li>Ensure solutions scale globally and support multiple cost tiers and operational models</li></ul>#LI-HR1

public

Senior Director, End User Compute

Learn more about free job search tools, learning opportunities, and exclusive member events.

Discover CareerCircle

Access resources to advance your job search and career growth.

Tools & Training

Explore a wide range of job opportunities that match your skills and career goals.

Search Jobs

Create a professional resume that captures the attention of top employers with our easy-to-use tool.

Resume Builder

Prepare for your next interview with our expert tips and strategies.

Interview Prep

Discover in-depth profiles of leading employers to find your ideal workplace.

Search Companies

Develop in-demand skills with curated courses for today’s job market.

Courses

Access career resources and job postings anytime, anywhere with our app.

Mobile App

Source skilled talent and build your team.

Talent Acquisition

Access skilled talent ready to excel via our AI-driven platform, virtual events, and recruitment services.

CareerCircle TalentConnect

Transform your workforce and hiring practices with essential training and continuing education.

InclusiveU

Broaden your talent pool with dedicated support for individuals with disabilities.

Getting Hired Powered by CareerCircle

Mission aligned solutions supporting Non-Profit Organizations, Educational Institutions, Local Workforce Development Boards, and Learning Providers.

Upskilling & Job Advocacy

Upskilling solutions designed to empower members with in-demand skills training and ongoing support for successful certificate completion.

CareerReady

Job advocacy solutions to connect job seekers to inclusive employers through dedicated recruiting support.

CareerAdvocacy

Learn how we connect all communities with careers and build skilled talent pipelines.

About CareerCircle

Discover answers to common questions and gain insights into our goals and services.

Reach out to us for inquiries, support, or to learn more about our mission and services.

Contact

Explore our blog for latest news and trends for job seekers and employers.

Blog

Access our virtual career fairs, job seeker workshops, and employer focused webinars.

Events

Discover valuable resources to enhance your hiring strategy and drive organizational success.

Employer Resources

Get the latest news and updates on our mission, partnerships, and community impact.

Press Room

Learn how CareerCircle can help veterans find meaningful employment

Veterans

Learn how CareerCircle can help individuals with disabilities find meaningful employment

Individuals with Disabilities

Learn how CareerCircle can help military spouses find meaningful employment

Military Spouses

Discover benefits and best practices for hiring veterans

Disability Hiring

Discover benefits and best practices for hiring individuals with disabilities 

Sysco Jobs

Browse Sysco Jobs

JOB SEEKERS

EMPLOYERS

COMMUNITY PARTNERS

ABOUT

RESOURCES