Why USAA?At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.The OpportunityWe have multiple exciting opportunities available on our Pricing, Indications, and Reserving teams.  As a dedicated Actuarial Analyst I, you will be a near-credentialed analyst responsible for independently applying complex technical and actuarial methodologies as well as requiring expert knowledge in one actuarial practice area (pricing, reserving, modeling, catastrophe risk, claims analytics, product management, etc.) to complete unstructured projects.We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, Chesapeake, VA or Tampa, FL. Relocation assistance is not available for this position.What you'll do:<ul><li>Independently apply complex technical and actuarial methodologies, as well as proficient actuarial knowledge, to complete unstructured projects</li><li>Select and ensure quality of data used to perform trend analysis supports rate level indications; translate business problem into technical requirements; run catastrophe models and interpret and communicate results to support business activities while executing and enhancing a strong control environment with guidance from an experienced catastrophe modeler.</li><li>Utilize actuarial, mathematical, or statistical techniques to augment actuarial work product.</li><li>Create and deliver training to teammates on mechanics of actuarial tools and processes.</li><li>Apply understanding of products supported, stakeholders’ needs, and industry trends to solve unstructured business problems.</li><li>Identify compliance gaps and process improvements and recommends   develops solutions.</li><li>Lead unit initiatives and participate in cross-functional efforts as a technical subject matter expert.</li><li>Effectively communicate insights and solutions to all audiences, including executive leadership.</li><li>Synthesize complex and conflicting information into a clear and influential value proposition.</li><li>Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.</li></ul>What you have:<ul><li>Bachelor’s degree; OR 4 years of related Actuarial/business/analytical experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.</li><li>4 years of Actuarial or analytical business experience.</li><li>No more than 2 Casualty Actuarial Society (CAS) exams away from Associate of the Casualty Actuarial Society (ACAS) Credential and All Validation of Education Experience (VEEs) completed.</li><li>Demonstrated competency with relevant actuarial, mathematical, and statistical techniques and approaches used to support fact-based decision-making.</li><li>Intermediate knowledge of data analysis tools, data visualization, developing analysis queries and procedures in Python, R, SQL, SAS, BI tools or other analysis software, and relevant industry data & methods and ability to connect external insights to business problems.</li><li>Experience communicating complex solutions and analysis to both technical and nontechnical audiences.</li></ul>What sets you apart:<ul><li>US military experience through military service or a military spouse/domestic partner</li></ul>Compensation range: The salary range for this position is: $103,450 - $197,730.USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.  Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.  USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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Actuarial Analyst I

Why USAA?At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.The OpportunityThis posting is for multiple P&C Actuarial Analyst positions on the pricing, indications, and forecasting teams. These roles require experienced analysts to independently apply actuarial methods for accurate pricing and process improvement, mentor colleagues, provide strategic insights, and manage business risks in compliance with internal risk management policies.We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, or Tampa, FL. Relocation assistance is not available for this position.Experienced analyst responsible for independently applying actuarial methodologies to complete structured projects and serves as a technical subject matter expert on assigned tasks.What you'll do:<ul><li>Independently applies actuarial methodologies to complete structured projects (e.g.)</li><li>Builds tools to test and implement new methodologies that improve accuracy of actuarial analysis; utilizes model results to select new variables and refresh existing variables in a rating algorithm; analyzes results from multiple methodologies to propose reserve selections and documenting rationale).</li><li>Identifies and  improves existing processes utilizing actuarial, mathematical, or statistical techniques.</li><li>Proactively resolves technical issues and identifies appropriate issues for escalation.</li><li>Assists others with troubleshooting issues.</li><li>Creates instructions and training materials for actuarial tools and processes.</li><li>Mentors new team members.</li><li>Apply business acumen to provide actionable insights that help solve business problems.</li><li>Effectively communicates insights and solutions to broad audiences including actuarial and non-actuarial stakeholders.</li><li>Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.</li></ul>What you have:<ul><li>Bachelor’s degree OR 4 years of related actuarial/business/analytical experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.</li><li>2 years of actuarial or analytical business experience.</li><li>3 Casualty Actuarial Society (CAS) exams.</li><li>Experience with relevant actuarial, mathematical, and statistical techniques and approaches used to support fact-based decision-making.</li><li>Intermediate knowledge of data analysis tools, data visualization, developing analysis queries and procedures in Python, R, SQL, SAS, BI tools or other analysis software, and relevant industry data & methods and ability to connect technical insights to business problems.</li></ul>What sets you apart:<ul><li>Familiarity with Excel and at least one programming language or modeling software package (Python, SQL, R, SAS, etc.).</li><li>Demonstrated experience with basic actuarial pricing methodologies.</li><li>Demonstrated experience aggregating and analyzing data to solve problems.</li><li>Ability to effectively communicate insights and solutions to broad audiences including actuarial and non-actuarial stakeholders.</li><li>P&C Personal Lines pricing experience.</li><li>Familiarity and experience with industry pricing software such as Earnix.</li><li>US military experience through military service or a military spouse/domestic partner.</li></ul>Compensation range: The salary range for this position is: $77,120 - $138,810.USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.  Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.  USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Actuarial Analyst II (Intermediate) - P&C Personal Lines

Why USAA?At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.The OpportunityAs a dedicated Actuary, you will lead the future of state‑level pricing strategy. Working in our newly formed Go-to-Market Pricing unit, you will work with a team of actuaries and analysts to design, tailor, and advance pricing and product strategies across diverse state markets. This role blends technical depth with strategic influence, partnering closely with state product leaders, navigating regulatory and environmental complexity, and driving innovative actuarial solutions that enhance member impact and competitiveness.We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, Chesapeake, VA or Tampa, FL. Relocation assistance is available for this position.What you'll do:<ul><li>Applies advanced actuarial knowledge to complete broad and complex projects (e.g., evaluates and selects methodology to price new discount/endorsement for countrywide rollout; develops alternative methodologies to comply with complex regulatory requirements; selects metrics and designs processes to monitor model performance; translates business problems into technical requirements and performs required analysis to develop solutions; independently runs catastrophe models and interprets and communicates results to support critical business activities, while enhancing the control environment as needed.</li><li>Utilizes advanced actuarial, mathematical, or statistical techniques to augment actuarial work product.</li><li>Leads special actuarial projects, such as the development of new methodologies or reporting tools.</li><li>Trains new team members on the theory and mechanics of relevant actuarial methodologies.</li><li>Applies deep understanding of products supported, stakeholders’ needs, and industry trends to solve unstructured business problems.</li><li>Identifies and anticipates compliance gaps and process improvements; recommends and develops solutions to mitigate risk.</li><li>Represents Actuary in cross-functional efforts.</li><li>Develops written communication and presentations that effectively convey data-driven solutions to broad audiences, including cross-functional executive leadership. </li><li>Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.</li></ul>What you have:<ul><li>Bachelor’s degree; OR 4 years of related Actuarial/business/analytical experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.</li><li>4 years of Actuarial or analytical business experience.</li><li>Associate of the Casualty Actuarial Society (ACAS) Credential.</li><li>Demonstrated advanced skills with relevant actuarial, mathematical, and statistical techniques and approaches used to support fact-based decision-making.</li><li>Advanced knowledge of data analysis tools, data visualization, developing analysis queries and procedures in Python, R, SQL, SAS, BI tools or other analysis software, and relevant industry data & methods and ability to connect external insights to business problems.</li><li>Demonstrated experience communicating complex solutions and analysis to both technical and nontechnical audiences, including executive leadership.</li></ul>What sets you apart:<ul><li>A passion for creative and innovative actuarial work and developing that mindset in less experienced analysts through project leadership and oversight related to this work</li><li>Strong Actuarial pricing expertise with experience in using a variety of pricing methodologies and models.</li><li>Experience translating detailed analytics into manageable visualizations and communicating/presenting the results concisely to executive leadership.</li><li>Experience working on multiple projects, managing competing priorities, and prioritizing workflow through strong partnerships with multiple business partners.</li><li>Demonstrable problem-solving, critical thinking, and analytic skills.</li><li>Ability to improve existing processes and create new, repeatable workflows to enhance team productivity</li><li>US military experience through military service or a military spouse/domestic part</li></ul>Compensation range: The salary range for this position is: $127,310 - $243,340.USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.  Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.  USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Actuary

Why USAA?At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.The OpportunityWe are seeking a credentialed actuary to join our Property Loss Reserving and Reserving Development team.  This Actuary will leverage advanced knowledge of Loss Reserving techniques and Claims Analytics insights to explain drivers of loss trends.This role is remote eligible in the continental U.S. with occasional business travel. However, individuals residing within a 60-mile radius of a USAA office will be expected to work on-site four days per week.What you'll do:<ul><li>Applies advanced actuarial knowledge to complete broad and complex projects (e.g., evaluates and selects methodology to price new discount/endorsement for countrywide rollout; develops alternative methodologies to comply with complex regulatory requirements; selects metrics and designs processes to monitor model performance; translates business problems into technical requirements and performs required analysis to develop solutions; independently runs catastrophe models and interprets and communicates results to support critical business activities, while enhancing the control environment as needed.</li><li>Utilizes advanced actuarial, mathematical, or statistical techniques to augment actuarial work product.</li><li>Leads special actuarial projects, such as the development of new methodologies or reporting tools.</li><li>Trains new team members on the theory and mechanics of relevant actuarial methodologies.</li><li>Applies deep understanding of products supported, stakeholders’ needs, and industry trends to solve unstructured business problems.</li><li>Identifies and anticipates compliance gaps and process improvements; recommends and develops solutions to mitigate risk.</li><li>Represents Actuary in cross-functional efforts.</li><li>Develops written communication and presentations that effectively convey data-driven solutions to broad audiences, including cross-functional executive leadership. </li><li>Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.</li></ul>What you have:<ul><li>Bachelor’s degree; OR 4 years of related Actuarial/business/analytical experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.</li><li>4 years of Actuarial or analytical business experience.</li><li>Associate of the Casualty Actuarial Society (ACAS) Credential.</li><li>Demonstrated advanced skills with relevant actuarial, mathematical, and statistical techniques and approaches used to support fact-based decision-making.</li><li>Advanced knowledge of data analysis tools, data visualization, developing analysis queries and procedures in Python, R, SQL, SAS, BI tools or other analysis software, and relevant industry data & methods and ability to connect external insights to business problems.</li><li>Demonstrated experience communicating complex solutions and analysis to both technical and nontechnical audiences, including executive leadership.</li></ul>What sets you apart:<ul><li>Experience performing Loss Reserve analysis and working in Loss Reserving software (i.e. ResQ, Arius etc.).</li><li>US military experience through military service or a military spouse/domestic partner</li></ul>Compensation range: The salary range for this position is: $127,310 - $229,160.USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.  Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.  USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Why USAA?At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.The OpportunityWe are seeking a credentialed actuary to join our Property Loss Reserving and Reserving Development team.  This Actuary will leverage advanced knowledge of Loss Reserving techniques and Claims Analytics insights to explain drivers of loss trends.We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position is based in San Antonio, TX.  Relocation assistance is available for this position.What you'll do:<ul><li>Applies advanced actuarial knowledge to complete broad and complex projects (e.g., evaluates and selects methodology to price new discount/endorsement for countrywide rollout; develops alternative methodologies to comply with complex regulatory requirements; selects metrics and designs processes to monitor model performance; translates business problems into technical requirements and performs required analysis to develop solutions; independently runs catastrophe models and interprets and communicates results to support critical business activities, while enhancing the control environment as needed.</li><li>Utilizes advanced actuarial, mathematical, or statistical techniques to augment actuarial work product.</li><li>Leads special actuarial projects, such as the development of new methodologies or reporting tools.</li><li>Trains new team members on the theory and mechanics of relevant actuarial methodologies.</li><li>Applies deep understanding of products supported, stakeholders’ needs, and industry trends to solve unstructured business problems.</li><li>Identifies and anticipates compliance gaps and process improvements; recommends and develops solutions to mitigate risk.</li><li>Represents Actuary in cross-functional efforts.</li><li>Develops written communication and presentations that effectively convey data-driven solutions to broad audiences, including cross-functional executive leadership. </li><li>Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.</li></ul>What you have:<ul><li>Bachelor’s degree; OR 4 years of related Actuarial/business/analytical experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.</li><li>4 years of Actuarial or analytical business experience.</li><li>Associate of the Casualty Actuarial Society (ACAS) Credential.</li><li>Demonstrated advanced skills with relevant actuarial, mathematical, and statistical techniques and approaches used to support fact-based decision-making.</li><li>Advanced knowledge of data analysis tools, data visualization, developing analysis queries and procedures in Python, R, SQL, SAS, BI tools or other analysis software, and relevant industry data & methods and ability to connect external insights to business problems.</li><li>Demonstrated experience communicating complex solutions and analysis to both technical and nontechnical audiences, including executive leadership.</li></ul>What sets you apart:<ul><li>Experience performing Loss Reserve analysis and working in Loss Reserving software (i.e. ResQ, Arius etc.).</li><li>US military experience through military service or a military spouse/domestic partner</li></ul>Compensation range: The salary range for this position is: $127,310 - $229,160.USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.  Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.  USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Why USAA?At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.The OpportunityWe are seeking a credentialed Lead Actuary to join our Property Loss Reserving and Reserving Development team.  This Lead Actuary leverages expert, broad actuarial knowledge in at least one actuarial practice area (pricing, reserving, modeling, catastrophe risk, claims analytics, product management, etc.) to identify, define, and design solutions for complex, thought-provoking problems that drive business results at the LOB level.  This Lead Actuary will leverage advanced knowledge of Loss Reserving techniques, statistical modeling and claims analytics insights to explain drivers of loss trends.We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position is based in San Antonio, TX. Relocation assistance is available for this position.What you'll do:<ul><li>Apply deep and broad actuarial knowledge to identify, define, and design solutions to complex problems with ambiguous requirements (e.g., end-to-end design of rate level indications process for a new product; independently shapes and transforms all aspects of machine learning and AI for a product: (data selection, model selection, stakeholder communications, performance monitoring, etc.); independently runs catastrophe models for advanced ad-hoc analyses; provides guidance and training to peers for running and validating the catastrophe models; enhances current methodologies to tailor catastrophe model results to better represent USAA’s risk; designs and performs broad and complex actuarial analyses that produces actionable insights for company-level decision-making designs reserving methodology and technical platform for new product.</li><li>Utilize advanced actuarial, mathematical, or statistical techniques to augment actuarial work product, methodologies, and procedures.</li><li>Lead special actuarial projects, such as the development of new pricing methodologies or reporting tools to impact LOB-level initiatives.</li><li>Provide thought and/or technical expertise on complex topics and influences key stakeholders on business decisions.</li><li>Lead cross-functional actuarial initiatives.</li><li>Strategically partner with IT to influence the design, alignment, and implementation of technical business standards.</li><li>Manage USAA vendor relationship(s).</li><li>Assist the business unit with translating strategic objectives into tactical solutions.</li><li>Maintain current knowledge of market trends and emerging risks and proactively develops strategies, policies, and processes to address them.</li><li>Develop written communication and presentations that effectively to convey data-driven solutions to broad audiences including cross-functional executive leadership. </li><li>Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.</li></ul>What you have:<ul><li>Bachelor’s degree; OR 4 years of related Actuarial/business/analytical experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.</li><li>8 years of Actuarial or analytical business experience + Associate of the Casualty Actuarial Society (ACAS) Credential held for 3 years; OR 6 years of Actuarial or analytical business experience + Fellow of the Casualty Actuarial Society (FCAS) Credential.</li><li>Demonstrated expertise with relevant actuarial, mathematical, and statistical techniques and approaches used to support fact-based decision-making.</li><li>Advanced knowledge of data analysis tools, data visualization, developing analysis queries and procedures in Python, R, SQL, SAS, BI tools or other analysis software, and relevant industry data & methods and ability to connect external insights to business problems.</li><li>Demonstrated experience communicating complex solutions and analysis to cross-functional audiences, including executive leadership.</li></ul>What sets you apart:<ul><li>Experience in Loss Reserving using both traditional methods and advanced techniques</li></ul><ul><li>US military experience through military service or a military spouse/domestic partner</li></ul>Compensation range: The salary range for this position is: $164,780 - $314,960.USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.  Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.  USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Actuary Lead

Why USAA?At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.The OpportunityWhat you'll do:<ul><li>Applies appropriate coverage and handles simple liability, evaluates, and settles high volume and low complexity auto claims with repairable vehicles.</li><li>Resolves claims through proactive problem solving and decision making, within authority guidelines and under direct supervision, overcoming obstacles, and effectively prioritizing the workload.</li><li>Clearly documents thought process including damage evaluation, investigation, negotiation, and settlement decisions.</li><li>Collaborates and sets expectations with external and internal business partners to facilitate claims resolution.</li><li>Supports members, business partners, and claimants, through use of varying communication channels to include utilization of digital tools to drive timely and effective resolutions through exceptional service.</li><li>Acquires and applies a foundational knowledge of P&C insurance industry products, services, to include P&C insurance policy contracts, coverages and internal claims handling process and procedures.</li><li>Applies basic knowledge of Auto Physical Damage. Supports workload surges and catastrophe (CAT) response operations as needed, including mandatory on-call dates and potential evening, weekend, and/or holiday work outside normal work hours.</li><li>May be assigned CAT deployment travel with minimal notice during designated CATs.</li><li>Works various types of claims, including ones of higher complexity, and may be assigned additional work outside normal duties as needed.</li><li>Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.</li></ul>What you have:<ul><li>High School Diploma or General Equivalency Diploma.</li><li>1 year or more of military experience.</li><li>Acquisition and maintenance of insurance adjuster license within week 2 of training and 3 testing attempts.</li><li>Demonstrated ability to prioritize and multi-task, including navigating through multiple business applications.</li><li>Successful completion of a job-related assessment may be required.</li></ul>What sets you apart:<ul><li>Currently serving in the military and you will be eligible to participate in a SkillBridge program in the Spring or Summer of 2026.</li><li>Ability to get permission from your commander to participate in the SkillBridge program.</li><li>Junior Military Veteran</li></ul>Compensation range: The salary range for this position is: $48,340 - $50,340.USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).THIS IS A NON-FEDERAL ENTITY. IT IS NOT A PART OF THE DEPARTMENT OF DEFENSE OR ANY OF ITS COMPONENTS AND IT HAS NO GOVERNMENTAL STATUS. Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.  Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.comApplications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.  USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Associate Auto Adjuster-SkillBridge

Why USAA?At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.The OpportunityAs a dedicated Auto Adjuster you will proactively handle the complete end to end claims process. Taking statements, policy and coverages, determination of liability and complete services needed.Within defined guidelines and framework, responsible to adjust moderately complex auto insurance claims presented by or against our members to include the end-to-end claims process and settling claims in compliance with state laws and regulations. Accountable for delivering best in class service, through setting appropriate expectations, proactive communications, advice, and compassion.We offer a flexible work environment that requires an individual to be in the office 3 days per week, after completing 6 months in office. This position is based in the Colorado Springs, CO location. Relocation assistance is not available for this position.What you'll do:<ul><li>Investigates liability and applies appropriate coverage, evaluates, negotiates, and settles moderately complex auto claims.</li><li>Negotiates liability for comparative negligence (claimant or adverse carrier).</li><li>Identifies coverage concerns, reviews prior loss history, determines, and creates Special Investigation Unit (SIU) referrals, when appropriate.</li><li>Interacts with multiple parties to gather information needed to determine liability (police reports, recorded statements, witness statements).</li><li>Resolves claims through proactive problem solving and decision making, within authority guidelines and under moderate supervision, overcoming obstacles, and effectively prioritizing the workload.</li><li>Clearly documents thought process including damage evaluation, investigation, negotiation, and settlement decisions</li><li>Collaborates and sets expectations with external and internal business partners to facilitate claims resolution.</li><li>Supports members, business partners, and claimants, through use of varying communication channels to include utilization of digital tools to drive timely and effective resolutions through exceptional service.</li><li>Applies developing knowledge of P&C insurance industry products, services, to include P&C insurance policy contracts, coverages and internal claims handling process and procedures.</li><li>Applies intermediate knowledge of Auto Physical Damage to adjust claims.</li><li>Supports workload surges and catastrophe (CAT) response operations as needed, including mandatory on-call dates and potential evening, weekend, and/or holiday work outside normal work hours.</li><li>May be assigned CAT deployment travel with minimal notice during designated CATs.</li><li>Works various types of claims, including ones of higher complexity, and may be assigned additional work outside normal duties as needed.</li><li>Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.</li></ul>What you have:<ul><li>High School Diploma or General Equivalency Diploma.</li><li>1 year of customer service experience.</li><li>Progressive experience handling low complexity auto non injury liability claims.</li><li>Acquisition and maintenance of insurance adjuster license within 90 days and 3 attempts.</li><li>Developing knowledge and understanding of auto claims contracts as well as application of case law and state laws and regulations.</li><li>Demonstrated negotiation, investigation, communication, and conflict resolution skills.</li><li>Proficient in prioritizing and multi-tasking, including navigating through multiple business applications.</li><li>Successful completion of a job-related assessment may be required.</li></ul>What sets you apart:<ul><li>One or more years of auto liability claims experience managing claims from initial contact through resolution</li><li>Minimum one year of experience managing a pending inventory with demonstrated organization and prioritization skills</li><li>At least two years of customer service experience, demonstrating strong communication and problem-solving skills</li><li>Proven experience with comparative negligence and shared liability determinations</li><li>Strong analytical and communication skills with the ability to interpret policy language, assess coverages, and make sound decisions</li><li>Proficiency with Guidewire or similar claims management systems</li><li>Bachelor’s degree or industry designation (e.g., AIC, CPCU)</li><li>Military experience through service or as a military spouse</li></ul>Compensation range: The salary range for this position is: $52,960.00 - $89,370.00 .USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.  Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.comApplications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.  USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Auto Adjuster

Why USAA?At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.The OpportunityAs a dedicated auto adjuster, within defined guidelines and framework, you are responsible to adjust moderately complex auto insurance claims presented by or against our members to include the end-to-end claims process and settling claims in compliance with state laws and regulations. You are accountable for delivering best in class service, through setting appropriate expectations, proactive communications, advice, and empathy.This hybrid role requires an individual to be in the office 3 days per week. This position can be based in San Antonio, TX. Relocation assistance is not available for this position.What you'll do:<ul><li>Investigates liability and applies appropriate coverage, evaluates, negotiates, and settles moderately complex auto claims.</li><li>Negotiates liability for comparative negligence (claimant or adverse carrier).</li><li>Identifies coverage concerns, reviews prior loss history, determines, and creates Special Investigation Unit (SIU) referrals, when appropriate.</li><li>Interacts with multiple parties to gather information needed to determine liability (police reports, recorded statements, witness statements).</li><li>Resolves claims through proactive problem solving and decision making, within authority guidelines and under moderate supervision, overcoming obstacles, and effectively prioritizing the workload.</li><li>Clearly documents thought process including damage evaluation, investigation, negotiation, and settlement decisions</li><li>Collaborates and sets expectations with external and internal business partners to facilitate claims resolution.</li><li>Supports members, business partners, and claimants, through use of varying communication channels to include utilization of digital tools to drive timely and effective resolutions through exceptional service.</li><li>Applies developing knowledge of P&C insurance industry products, services, to include P&C insurance policy contracts, coverages and internal claims handling process and procedures.</li><li>Applies intermediate knowledge of Auto Physical Damage to adjust claims.</li><li>Supports workload surges and catastrophe (CAT) response operations as needed, including mandatory on-call dates and potential evening, weekend, and/or holiday work outside normal work hours.</li><li>May be assigned CAT deployment travel with minimal notice during designated CATs.</li><li>Works various types of claims, including ones of higher complexity, and may be assigned additional work outside normal duties as needed.</li><li>Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.</li></ul>What you have:<ul><li>High School Diploma or General Equivalency Diploma.</li><li>1 year of customer service experience.</li><li>Progressive experience handling low complexity auto non injury liability claims.</li><li>Acquisition and maintenance of insurance adjuster license within 90 days and 3 attempts.</li><li>Developing knowledge and understanding of auto claims contracts as well as application of case law and state laws and regulations.</li><li>Demonstrated negotiation, investigation, communication, and conflict resolution skills.</li><li>Proficient in prioritizing and multi-tasking, including navigating through multiple business applications.</li><li>Successful completion of a job-related assessment may be required.</li></ul>What sets you apart:<ul><li>One or more years of auto liability claims experience managing claims from initial contact through resolution</li><li>Minimum one year of experience managing a pending inventory with demonstrated organization and prioritization skills</li><li>At least two years of customer service experience, demonstrating strong communication and problem-solving skills</li><li>Proven experience with comparative negligence and shared liability determinations</li><li>Strong analytical and communication skills with the ability to interpret policy language, assess coverages, and make sound decisions</li><li>Proficiency with Guidewire or similar claims management systems</li><li>Bachelor’s degree or industry designation (e.g., AIC, CPCU)</li><li>Military experience through service or as a military spouse</li></ul>Compensation range: The salary range for this position is: $51,370 - $92,060.USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.  Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.comApplications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.  USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Why USAA?At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.The OpportunityIt is all about learning and growing. Our Customer Service Claims Representative role may be a new career for you. There’s a lot to learn, but the pathway is mapped out and USAA is willing to invest in you! Our comprehensive, fully paid four-month training program includes all training materials, licensing costs, class discussions, hands-on training, e-learning modules, and the instructor led guidance will help you to support our members independently. We have new training classes starting every month.Our in-office development program provides the training you need and the encouragement to create a proactive and independent support style to service our membership. After six months in-office, you’ll have the opportunity to work offsite 2 days a week. Military veterans and spouses are highly encouraged to apply. Relocation assistance is not available for this position.Work schedules will vary and may include some nights and weekends. Schedules are assigned based on business need. Regularly scheduled shift hours that fall between 6 p.m. and 7 a.m. during the week, or between 6 p.m. Friday and 7 a.m. Monday are eligible for shift premium pay. We are currently seeking dedicated professionals to work in our Phoenix office (1 Norterra Drive, Phoenix, AZ 85085) as a Customer Service Claims Representative. You will be part of an outstanding contact service center, where you will focus on providing claims service to members regarding the initial contact on all Auto or Property First Notice of Loss (FNOL) claims. In addition, you will respond to status inquiries from various parties, document reported losses, set appropriate expectations, provide proactive communications, advice, and empathy to our members.What you'll do:<ul><li>Document First Notice of Loss by obtaining relevant information for effective claim investigation. Set up appropriate services, as needed, to proactively move claims forward to the furthest point in the process within scope of role and expectation.</li><li>Create loss reports, describe or verify coverage as appropriate, and initiate the most effective method of damage assessment to assign for file handling.</li><li>Assist with questions regarding the claims process and set expectations for next steps to help ensure claims are effectively resolved and accurately documented.</li><li>Resolve status inquiries and, when appropriate, route to handling adjuster.</li><li>Effectively operate in a fast-paced, high-volume, contact center environment taking back-to-back calls and navigating multiple systems and programs while maintaining an engaging member interaction that occurs across multiple communication channels.</li><li>Apply strong time management skills by closely adhering to assigned work schedule.</li><li>Embrace continuous improvement and development through coaching and collaboration with manager and team members.</li><li>Use strong call management skills by assisting members within a timely manner and limiting non-productive time.</li><li>May assign or initiate emergency services when required on specific claims.</li><li>Support workload surges and catastrophe (CAT) response operations as needed which may include potential weekends, and/or holiday work outside normal work hours.</li><li>Work various types of claim loss notices and inquiries, including ones of higher complexity, and may be assigned additional work outside normal duties as needed.</li><li>Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.</li></ul>What you have: <ul><li>High School Diploma or GED</li><li>Ability to provide exceptional customer service for our members by using active listening, verbal, and written communication skills to communicate clearly, professionally, and empathetically.</li><li>Highly developed interpersonal skills to collaborate effectively in a fast-paced team environment.</li><li>Ability to prioritize and multi-task while navigating through multiple business applications.</li><li>Successful completion of a job-related assessment is required.</li><li>May require acquisition and maintenance of insurance adjuster license within 90 days. (USAA provides all materials and licensing fees.)</li></ul>What sets you apart:<ul><li>US military experience through military service or a military spouse/domestic partner</li></ul>Compensation range: The hiring range for this position is: $43,750 to $44,750.Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.  Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.comApplications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.  USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Customer Service Claims Representative (Unlicensed)

Why USAA?At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.The OpportunityAs a Mid-level Retirement Income Specialist, you will ensure the financial security of our membership by assessing member's current retirement income needs, providing advice, and making the appropriate recommendations based on member needs.We offer a flexible work environment that requires an individual to be in the office 5 days per week, with the opportunity to move to a hybrid schedule after 6 months. This position can be based in the following location: Phoenix, AZ. Relocation assistance is not available for this position.For new hires starting, we are offering a signing bonus of $2,500. Bonus will be paid in one lump sum (minus applicable taxes) after 45 days of employment.What you'll do:<ul><li>Receives request for advice from current and prospective members through various channels, including inbound and outbound phone calls.</li><li>Asks questions to discover key information and retirement events and understands the role of annuities in a retirement income plans, as well as executive and retirement benefits for federal and military employees.</li><li>Documents relevant information as it relates to building a retirement income portfolio.</li><li>Uncovers and recognizes retirement events, understands and assesses the member's needs, financial situation, and goals and evaluates the factors to consider when determining an appropriate retirement age.</li><li>Develops and communicates appropriate retirement income strategies based on individual member needs.</li><li>Provides advanced retirement planning advice, tax-efficient distribution options, health expense budgets, insurance solutions, estate planning and enhanced solutions like long term care products.</li><li>Recommends relevant financial product and services and refers for solutions that they are not trained and/or licensed to recommend or fulfill.</li><li>Motivates member to take action on recommendation(s) and overcomes objections using advanced sales techniques and persuasion skills. Implements recommendation(s).</li><li>Familiar with the latest retirement strategy research and monitors legislative initiatives that may impact economy, society, and personal financial situation.</li><li>Educates membership on implications of economic, industry trends, tax law changes, estate issues, retirement risks, and other threats to an effective retirement income plan, as well as USAA's financial products and services.</li><li>Integrate risk management tools, products, and strategies to create an effective retirement income plan.</li><li>Expected to conduct outbound calls to follow up on products and services previously discussed and to actively engage in outbound call campaigns. Serves as a resource to less experienced team members on escalated issues of a routine nature.</li><li>Guides and influences less experienced team members.</li><li>Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.</li></ul>What you have:<ul><li>High School Diploma or General Equivalency Diploma required.</li><li>Active Group 1 Life & Health license and required maintenance or ability to acquire within 90 days of hire.</li><li>Required maintenance of FINRA Series 7 license.</li><li>Required maintenance of FINRA Series 66 (or 63 and 65) license.</li><li>Must be able to successfully pass background check and meet all USAA and regulatory requirements. Additionally, applicant must have the ability to be licensed and registered in all required states and jurisdictions.</li><li>4 years of financial industry and/or sales experience.</li><li>Experience delivering frequent written and oral communication.</li><li>Experience processing and analyzing information.</li><li>Experience fulfilling requests and meeting deadlines.</li><li>Experience resolving conflict and negotiating.</li><li>Experience multi-tasking in an operating systems environment.</li><li>Experience participating in or leading teams.</li><li>Successful completion of a job-related assessment may be required</li></ul>What sets you apart:<ul><li>US military experience through military service or a military spouse/domestic partner.</li><li>3+ years of direct Annuity Sales Experience</li><li>Experience working in an Inbound/Outbound Call Center</li><li>Retirement Income Certified Professional Designation (RICP)</li></ul>Compensation range: The salary range for this position is: $74,240.00 - $133,620.00.Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.  Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.comApplications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.  USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Experienced Retirement Income Advisor (Sign-On Bonus)

Why USAA?At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.The Opportunity<div><div>Job Description</div></div><div><div><div><div><div><div><div><div><div>USAA is currently looking for dedicated Health Solutions Specialists (Intermediate Level) to join our team.  In Health Solutions, we offer Medicare Advantage and Medicare Supplement plans, as well as final expense policies. Our goal is to provide the best possible service to our members, while educating them on all options available within Life Company (health and life insurance and annuities).  The Health Representative helps to ensure the financial security of our membership by facilitating the acquisition and retention of health insurance, dental/vision insurance, long term care solutions, and related products.We offer a flexible work environment that requires an individual to be in the office 5 days per week with potential hybrid opportunity after 6 months. This position will be based on the San Antonio, TX; Phoenix, AZ.; Colorado Springs, CO; Tampa, FL; or Plano, TX. campus. Relocation assistance is not available for this position. What you'll do:<ul><li>Receives inquiry or request for advice or service from current members through various channels, including phone calls, emails, and faxes.</li><li>Asks questions to discover key information and life events and understand need or problem. Documents relevant information.</li><li>Recognizes life events, understands and assesses the member's needs, financial situation, and goals.</li><li>Makes recommendation(s) and motivates member to take action on recommendation(s). Overcomes objections using advanced sales</li><li>techniques and persuasion skills and implements recommendation(s).</li><li>Educates the member on how regulatory changes will impact a product.</li><li>Articulates benefits and motivates the member to acquire and/or retain various health products through inbound and outbound member communications.</li><li>May provide limited member servicing support.</li><li>Ensures adherence to company and regulatory practices.</li><li>Supports enterprise business goals through the achievement of individual referral and product acquisition goals.</li><li>Employees in Health Solutions acquire and apply advanced knowledge of complex health insurance and Medicare solutions, dental and vision insurance, and long term care solutions to assist members with choosing and managing the best products for their needs.</li><li>Employees in Health Solutions work with brokered products and act as an agent for the member.</li><li>Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.</li></ul>Work Hours:<ul><li>Hours of operation<ul><li>January – September /Monday – Friday / 7:30am – 6:00pm (Central)</li><li>October – December/ Monday – Friday with some weekends / 7:30 – 8:00 PM (Central)</li></ul></li><li>Your 8-hour shift will fall within these hours.  We are currently looking for closing shift</li><li>This role is required to be in office, with potential hybrid opportunity after 6 months.</li><li>This is for a June 8, 2026 start date</li></ul>What you have:<ul><li>High School Diploma or General Equivalency Diploma required.</li><li>Required maintenance of Life and Health license.</li><li>Required annual completion of AHIP and Broker/Carrier appointments.</li><li>1 or more years customer service/sales experience.</li><li>Experience delivering frequent written and oral communication.</li><li>Experience acquiring and applying new concepts and information.</li><li>Experience processing and analyzing information.</li><li>Experience fulfilling requests and meeting deadlines.</li><li>Experience resolving conflict and negotiating.</li><li>Experience multi-tasking in an operating systems environment.</li><li>Experience participating in or leading teams.</li><li>Successful completion of a job-related assessment may be required.</li></ul>What sets you apart:  <ul><li>Current Life and Health License</li><li>Experience working with Medicare Advantage and Medicare Supplement Plans</li><li>1 or more years of experience working during the Medicare Annual Enrollment Period (AEP)</li><li>Experience working with Final Expense Policies</li><li>Life Insurance Sales experience</li><li>Call Center experience a plus</li></ul>Compensation range: The salary range for this position is: $45,470 - $76,730USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).</div></div></div></div></div></div></div></div></div>Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.  Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.comApplications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.  USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Health Solution Specialist Intermediate (Level 2) – Life Company

Why USAA?At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.The OpportunityUSAA is currently looking for dedicated Health Solutions Specialists (Mid-Level) to join our team.  In Health Solutions, we offer Medicare Advantage and Medicare Supplement plans, as well as final expense policies. Our goal is to provide the best possible service to our members, while educating them on all options available within Life Company (health and life insurance and annuities).  The Health Representative helps to ensure the financial security of our membership by facilitating the acquisition and retention of health insurance, dental/vision insurance, long term care solutions, and related products.We offer a flexible work environment that requires an individual to be in the office 5 days per week with potential hybrid opportunity after 6 months. This position will be based on the San Antonio, TX; Phoenix, AZ.; Colorado Springs, CO; Tampa, FL; or Plano, TX. campus. Relocation assistance is not available for this position. What you'll do:<ul><li>Receives inquiry or request for advice or service from current members through various channels, including phone calls, emails, and faxes.</li><li>Asks questions to discover key information and life events and understand need or problem. Documents relevant information.</li><li>Recognizes life events, understands and assesses the member's needs, financial situation, and goals.</li><li>Makes recommendation(s) and motivates member to take action on recommendation(s). Overcomes objections using advanced sales</li><li>techniques and persuasion skills and implements recommendation(s).</li><li>Educates the member on how regulatory changes will impact a product.</li><li>Articulates benefits and motivates the member to acquire and/or retain various health products through inbound and outbound member communications.</li><li>May provide limited member servicing support.</li><li>Ensures adherence to company and regulatory practices.</li><li>Supports enterprise business goals through the achievement of individual referral and product acquisition goals.</li><li>Employees in Health Solutions acquire and apply advanced knowledge of complex health insurance and Medicare solutions, dental and vision insurance, and long term care solutions to assist members with choosing and managing the best products for their needs.</li><li>Employees in Health Solutions work with brokered products and act as an agent for the member.</li><li>Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.</li></ul>Work Hours:<ul><li>Hours of operation<ul><li>January – September /Monday – Friday / 7:30am – 6:00pm (Central)</li><li>October – December/ Monday – Friday with some weekends / 7:30 – 8:00 PM (Central)</li></ul></li><li>Your 8-hour shift will fall within these hours.  We are currently looking for closing shift</li><li>This role is required to be in office, with potential hybrid opportunity after 6 months.</li><li>This is for a June 8, 2026 start date</li></ul>What you have:<ul><li>High School Diploma or General Equivalency Diploma required.</li><li>Required maintenance of Life and Health license.</li><li>Required annual completion of AHIP and Broker/Carrier appointments.</li><li>2 or more years customer service/sales experience.</li><li>Experience delivering frequent written and oral communication.</li><li>Experience acquiring and applying new concepts and information.</li><li>Experience processing and analyzing information.</li><li>Experience fulfilling requests and meeting deadlines.</li><li>Experience resolving conflict and negotiating.</li><li>Experience multi-tasking in an operating systems environment.</li><li>Experience participating in or leading teams.</li><li>Successful completion of a job-related assessment may be required.</li></ul>What sets you apart:  <ul><li>Current Life and Health License</li><li>3 or more years of experience working with Medicare Advantage and Medicare Supplement Plans</li><li>3 or more years of experience working during the Medicare Annual Enrollment Period (AEP)</li><li>3 or more years of experience working with Final Expense Policies</li><li>Life Insurance Sales experience</li><li>Call Center experience a plus</li></ul>Compensation range: The salary range for this position is: $54,550 - $92,060USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.  Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.comApplications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.  USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Health Solution Specialist Mid-Level (Level 1) – Life Company

Why USAA?At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.The OpportunityAs a dedicated Injury Examiner you will be responsible to adjust complex auto and homeowner bodily injury claims, UM/UIM, and small business claims to include confirming coverage, determining liability, investigating, evaluating, negotiating, and adjudicating claims in compliance with state laws and regulations. Responsible for delivering a concierge level of best-in-class member service through setting appropriate expectations, proactive communications, advice, and empathy.This hybrid role requires an individual to be in the office 3 days per week. This position can be based in one of the following locations: Tampa, FL, San Antonio, TX, Phoenix, AZ, Colorado Springs, CO, or Chesapeake, VA. Relocation assistance is not available for this position.What you'll do:<ul><li>Adjusts complex auto bodily injury claims with significant injuries (e.g. traumatic brain injury, disfigurement, fatality) and UM/UIM, and small business claims, as well as some auto physical damage associated with those claims.  Identifies, confirms, and makes coverage decisions on complex claims.</li><li>Investigates loss details, determines legal liability, evaluates, negotiates, and adjudicates claims appropriately and timely; within appropriate authority guidelines with clear documentation to support accurate outcomes.</li><li>Prioritizes and manages assigned claims workload to keep members and other involved parties informed and provides timely claims status updates.</li><li>Collaborates and supports team members to resolve issues and identifies appropriate matters for escalation.</li><li>Partners and/or directs vendors and internal business partners to facilitate timely claims resolution.</li><li>Serves as a resource for team members on complex claims.</li><li>Delivers a best-in-class member service experience by setting appropriate expectations and providing proactive communication.</li><li>Works various types of claims, including ones of higher complexity, and may be assigned additional work outside normal duties as needed.</li><li>Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.</li></ul>What you have:<ul><li>High School Diploma or General Equivalency Diploma.</li><li>4 years auto claims and injury adjusting experience.</li><li>Advanced knowledge and understanding of the auto claims contract, investigation, evaluation, negotiation, and accurate adjudication of claims as well as application of case law and state laws and regulations.</li><li>Advanced negotiation, investigation, communication, and conflict resolution skills.</li><li>Demonstrated strong time-management and decision-making skills.</li><li>Proven investigatory, prioritizing, multi-tasking, and problem-solving skills.</li><li>Advanced knowledge of human anatomy and medical terminology associated with bodily injury claims.</li><li>Ability to exercise sound financial judgment and discretion in handling insurance claims.</li><li>Advanced knowledge of coverage evaluation, loss assessment, and loss reserving.</li><li>Acquisition and maintenance of insurance adjuster license within 90 days and 3 attempts.</li></ul>What sets you apart:<ul><li>2 or more years of high-value catastrophic injury experience (e.g. traumatic brain injury, disfigurement, fatality) to include UM/UIM coverage</li><li>College Degree (Bachelor’s or higher)</li><li>Insurance Designation</li><li>US military experience through military service or a military spouse/domestic partner [optional]</li></ul>Compensation range: The salary range for this position is: $85,040 - $162,550.USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.  Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.comApplications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.  USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Injury Examiner

Why USAA?At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.The OpportunityAs a dedicated Property Adjuster, you will work within defined guidelines and framework, investigate, evaluate, negotiate, and settle low to moderate complexity property insurance claims. You will confirm/analyze coverage, recognize liability exposure and negotiate equitable settlement in compliance with all state regulatory requirements. You will recognize and empathize with members’ life events, as appropriate.This hybrid role requires an individual to be in the office 3 days per week. This position can be based in one of the following locations: San Antonio, TX, Phoenix, AZ, Colorado Springs, CO, Tampa, FL or Chesapeake, VA. Relocation assistance is not available for this position.This is an experienced desk based Property Adjuster role working in a telephone concentrated environment without physical inspection of loss. This is an hourly, non-exempt position with paid overtime available. Training will be approximately 12 weeks, Monday to Friday and hours may vary by location. Upon successful completion of training, employees will transition to an eight-hour work shift ranging between 8:00 am – 5:30 pm (local time) Monday to Friday with availability for occasional evenings and weekends based on business needs.What you'll do:<ul><li>Proactively manages assigned claims caseload comprised of claims with low to moderate complexity damages that require commensurate knowledge and understanding of claims coverage.</li><li>Partners with vendors and internal business partners to facilitate low to moderate complexity claims resolution. May also involve external regulatory coordination to ensure appropriate documentation and compliance.</li><li>Investigates claim damages by conducting research from various sources, including the insured, third parties, and external resources. May identify and resolve potential discrepancies and identifies subrogation potential resulting from unusual characteristics.</li><li>Identifies coverage concerns, reviews prior loss history, determines and creates Special Investigation Unit (SIU) referrals, when appropriate. Determines coverage through analyzing investigation information involving low to moderate complexity policy terms and contingencies.</li><li>Determines and negotiates low to moderate complexity claims settlement. Coordinates with management for guidance on assessing settlement amounts outside of authority limits to support managing claims outcomes.</li><li>Maintains accurate, thorough, and current claim file documentation throughout the claims process.</li><li>Applies knowledge of estimating technology platforms and virtual inspection tools to prepare and manage low to moderate complexity property insurance claims estimates</li><li>Recognizes and addresses jurisdictional challenges such as applicable legislation and construction considerations.</li><li>Supports workload surges and catastrophe (CAT) response operations as needed, including mandatory on-call dates and potential evening, weekend, and/or holiday work outside normal work hours.</li><li>May be assigned CAT deployment travel with minimal notice during designated CATs.</li><li>Works various types of claims, including ones of higher complexity, and may be assigned additional work outside normal duties as needed.</li><li>Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. </li></ul>What you have:<ul><li>High School Diploma or General Equivalency Diploma.</li><li>1 year of customer service, military leadership, construction related industry/insurance experience and/or experience handling low complexity property claims</li><li>Knowledge of estimating losses using Xactimate or similar tools and platforms.</li><li>Demonstrated negotiation, investigation, communication, and conflict resolution skills.</li><li>Working knowledge and understanding of claims contracts as well as application of case law and state laws and regulations.</li><li>Ability to prioritize and multi-task, including navigating through multiple business applications.</li><li>May need to travel up to 25% of the year (local & non-local) and/or work catastrophe duty when needed.</li><li>Acquisition and maintenance of insurance adjuster license within 90 days and 3 attempts.</li></ul>What sets you apart:<ul><li>1+ years relevant property adjusting claims of moderate complexity</li><li>Experience desk adjusting residential property claims to include water, roof, and personal property</li><li>File ownership handling claims from start to finish (scoping the loss, assessing damages, estimating, interpreting policy, making coverage decisions, settlement)</li><li>Proficient in estimate writing using Xactimate and virtual tools (such as Claim X, Hover, and Hosta)</li><li>Currently hold an active P&C Adjuster license</li><li>Experience working directly for a standard insurance carrier</li><li>Experience in a all center environment</li><li>US military experience through military service or a military spouse/domestic partner</li></ul>Physical Demand Requirements:<ul><li>May require the ability to crouch and stoop to inspect confined spaces, to include attics and go beneath homes into crawl spaces.  </li><li>May need to meet all USAA safe driving requirements including verification of driving record through MVR & possession of valid driver’s license.</li><li>May require the ability to lift a minimum of 35 pounds to include lifting a ladder in and out of the trunk of a car.</li><li>May require the ability to climb ladders and traverse roofs, this includes the ability to work at heights while inspecting roofs and attics.</li></ul>Compensation range: The salary range for this position is: $57,970 - $97,820.USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.  Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.comApplications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.  USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Inside Property Adjuster

Why USAA?At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.The OpportunityAs a dedicated Senior Property Adjuster, you will work within defined guidelines and framework, investigate, evaluate, negotiate and settle complex property insurance claims presented by or against our members. You will confirm/analyze coverage, recognize liability exposure and negotiate equitable settlement in compliance with all state regulatory requirements. Adjusters recognize and empathize with members’ life events, as appropriate.This hybrid role requires an individual to be in the office 3 days per week. This position can be based in one of the following locations: San Antonio, TX, Phoenix, AZ, Colorado Springs, CO, Tampa, FL or Chesapeake, VA. Relocation assistance is not available for this position.The Inside Senior Property Adjuster role is a telephone concentrated environment without physical inspection of loss. This is an hourly, non-exempt position with paid overtime available. Training will be approximately 12 weeks, Monday – Friday and hours may vary by location. Upon successful completion of training, employees will transition to an eight-hour work shift ranging between 8:00 am – 5:30 pm (local time) Monday to Friday with availability for occasional evenings and weekends based on business needs.What you'll do:<ul><li>Proactively manages assigned claims caseload comprised of claims with moderate complexity damages that require commensurate knowledge and understanding of claims coverage.</li><li>Partners with vendors and internal business partners to facilitate moderate complexity claims resolution. May also involve external regulatory coordination to ensure appropriate documentation and compliance.</li><li>Investigates claim damages by conducting research from various sources, including the insured, third parties, and external resources. May identify and resolve potential discrepancies and identifies subrogation potential resulting from unusual characteristics.</li><li>Identifies coverage concerns, reviews prior loss history, determines and creates Special Investigation Unit (SIU) referrals, when appropriate. Determines coverage through analyzing investigation information involving moderate complexity policy terms and contingencies.</li><li>Determines and negotiates moderate complexity claims settlement. Develops recommendations and collaborates with management for determining settlement amounts outside of authority limits and accurately manages claims outcomes.</li><li>Maintains accurate, thorough, and current claim file documentation throughout the claims process.</li><li>Applies proficient knowledge of estimating technology platforms and virtual inspection tools; Utilizes platforms and tools to prepare claims estimates to manage moderate complexity property insurance claims.</li><li>Applies working knowledge of industry standards of inspection, damage mitigation and restoration techniques.</li><li>Serves as an informal resource for team members.</li><li>Recognizes and addresses jurisdictional challenges such as applicable legislation and construction considerations.</li><li>Supports workload surges and catastrophe (CAT) response operations as needed, including mandatory on-call dates and potential evening, weekend, and/or holiday work outside normal work hours.</li><li>May be assigned CAT deployment travel with minimal notice during designated CATs.</li><li>Works various types of claims, including ones of higher complexity, and may be assigned additional work outside normal duties as needed.</li><li>Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.</li></ul>What you have:<ul><li>High School Diploma or General Equivalency Diploma.</li><li>2 years relevant property adjusting and/or claims adjusting experience handling moderately complex claims or construction related industry/insurance experience.</li><li>Developing knowledge of residential construction.</li><li>Working knowledge of estimating losses using Xactimate or similar tools and platforms.</li><li>Demonstrated negotiation, investigation, communication, and conflict resolution skills.</li><li>Working knowledge of property claims contracts and interpretation of case law and state laws and regulations.</li><li>Proficient in prioritizing and multi-tasking, including navigating through multiple business applications.</li><li>May need to travel up to 50% of the year (local & non-local) and/or work catastrophe duty when needed.</li><li>Acquisition and maintenance of insurance adjuster license within 90 days and 3 attempts.</li></ul>What sets you apart:<ul><li>Experience handling water loss claims including water mitigation, water loss estimating and reconciliation</li><li>Experience desk adjusting property claims involving Dwelling, Other Structures, Loss of Use, and Contents using virtual technologies (Hosta, Hover, Xactimate, ClaimsX)</li><li>Experience handling large loss complex claims (i.e., water, vandalism, malicious mischief, foreclosures, earth movement, appraisal, collapse, etc.)</li><li>Experience with full file ownership handling claims from start to finish (FNOL, estimating, reviewing policy, making coverage decisions, settlement)</li><li>Insurance industry designations such as AINS, CPCU, AIC, SCLA (or actively pursuing)</li><li>Proficiency in Xactimate (Level 1 and/or Level 2 certification)</li><li>Experience in a call center environment</li><li>Currently hold an active Adjuster License</li><li>Bachelor’s degree</li><li>US military experience through military service or a military spouse/domestic partner</li></ul>Physical Demand Requirements:<ul><li>May require the ability to crouch and stoop to inspect confined spaces, to include attics and go beneath homes into crawl spaces.  </li><li>May need to meet all USAA safe driving requirements including verification of driving record through MVR & possession of valid driver’s license.</li><li>May require the ability to lift a minimum of 35 pounds to include lifting a ladder in and out of the trunk of a car.</li><li>May require the ability to climb ladders and traverse roofs, this includes the ability to work at heights while inspecting roofs and attics.</li></ul>Compensation range: The salary range for this position is: $63,590 - $114,450USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.  Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.comApplications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.  USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Inside Senior Property Adjuster

Why USAA?At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.The OpportunityIt is all about learning and growing. Our Insurance Professional role may be a new career for you. There’s a lot to learn, but the journey is mapped out and USAA is willing to invest in you! Our comprehensive, fully paid six-month training program includes all training materials, class discussions, hands-on training, e-learning modules, and the instructor led guidance will help you to support our membership independently. We also pay for all licensing costs! We have new training classes starting every month.Our in-office development program provides the training you need and the encouragement to create a proactive and independent support style to service our members. After six months in-office, you’ll have the opportunity to work offsite 2 days a week. The actual onsite days are settled between each employee and their manager. We have various schedules ranging from 8:00 am MDT to 9:00 pm MDT. These roles include a shift differential of 15% for weekday hours worked after 6:00 pm local time and any hours worked on Saturday or Sunday. Military veterans and spouses are highly encouraged to apply. Relocation assistance is not available for this position.As part of our licensing training program, you are required to obtain a property and casualty license for your state of residency by your third week of employment. We provide all study materials and pay for up to 3 licensing exam attempts. During your first 90 days, we will also provide you with resources to acquire additional state licenses to better serve our members.We are currently seeking dedicated insurance professionals to work in our Colorado Springs office located at 1855 Telstar Dr, Colorado Spring, CO 80920 for insurance opportunities in 2026. As an Insurance Professional, you'll work within defined guidelines to provide customer service, sales, and retention activities for multiple USAA Property & Casualty personal line products. You will assist members with new and existing USAA policies to deepen their relationship with the company. Representatives interact with our members across multiple contact channels to provide members adequate coverage and advice to help ensure their financial security.What you'll do:<ul><li>Maximize Property & Casualty sales potential by expertly handling member inquiries, identifying cross-selling opportunities, and providing exceptional service through various communication channels.</li><li>Apply developing knowledge of personal lines' insurance to assist members with foundational to moderately complex quotes, binding new business, rating, policy, billing, payment, underwriting, contract and coverage provisions, and premium changes for insurance products and services. Also, maintain respective trailing documents for all states.</li><li>Identify, evaluate and understand member needs to consistently provide complete and accurate advice and solutions for insurance products and services. Provide detailed issue diagnosis while minimizing member transfers, escalations and call backs.</li><li>Efficiently operate in a contact center environment and navigate multiple systems and programs while maintaining an engaging member interaction that may occur across multiple channels.</li><li>Maintain required Property & Casualty license and state registrations.</li><li>Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.</li></ul>What you have:<ul><li>High School Diploma or GED equivalent</li><li>Ability to provide exceptional sales for our members by communicating clearly and professionally by phone, and email to process information related to insurance products</li><li>Ability to prioritize and multi-task, while navigating through multiple business applications</li><li>Ability to apply knowledge and understanding of insurance regulatory and compliance requirements</li><li>Acquire Property & Casualty licenses and state registrations within 90 days of hire depends on location of hiring</li></ul>What sets you apart:<ul><li>1 year of customer contact experience in a needs-based sales environment</li><li>6 months experience frequently communicating (minimum 60 percent of the time) with customers by phone, e-mail, and/or face to face</li><li>US military experience through military service or a military spouse/domestic partner</li></ul>Training Schedule: Monday - Friday8hr shift within the hours of 8:00am – 6:00pmUSAA provides support to our members 7 days a week. After training, you will be assigned either a 4 day or 5 day work schedule which includes weekends. Work schedules are assigned based on business need to ensure adequate coverage for our members.Work Schedule:All work schedules for this role are 40 hours per week and will have both weekday and weekend hours. Work Schedule shifts will depend on business need.Salary: The hiring range for this position is: $46,400.00 - $48,900.00Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.  Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.comApplications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.  USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Insurance Professional - Sales and Service

Why USAA?At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.The OpportunityIt is all about learning and growing. Our Insurance Professional role may be a new career for you. There’s a lot to learn, but the journey is mapped out and USAA is willing to invest in you! Our comprehensive, fully paid six-month training program includes all training materials, class discussions, hands-on training, e-learning modules, and the instructor led guidance will help you to support our membership independently. We also pay for all licensing costs! We have new training classes starting every month.Our in-office development program provides the training you need and the encouragement to create a proactive and independent support style to service our members. After six months in-office, you’ll have the opportunity to work offsite 2 days a week. The actual onsite days are settled between each employee and their manager. Work schedules will vary and may include some weekends. These roles include a shift differential of 15% for weekday hours worked after 6:00 pm local time and any hours worked on Saturday or Sunday. Military veterans and spouses are highly encouraged to apply. Relocation assistance is not available for this position.As part of our licensing training program, you are required to obtain a property and casualty license for your state of residency by your third week of employment. We provide all study materials and pay for up to 3 licensing exam attempts. During your first 90 days, we will also provide you with resources to acquire additional state licenses to better serve our members.We are currently seeking dedicated Insurance Professionals to work in our Phoenix Arizona office located at 1 Norterra Drive, Phoenix, AZ 85085. This schedule may require working evenings up to 8:30 PM Local Time to include a permanent Saturday or Sunday. As an Insurance Professional, you'll work within defined guidelines to provide customer service, sales, and retention activities for multiple USAA Property & Casualty personal line products. You will assist members with new and existing USAA policies to deepen their relationship with the company. Representatives interact with our members across multiple contact channels to provide members adequate coverage and advice to help ensure their financial security.What you'll do:<ul><li>Maximize Property & Casualty sales potential by expertly handling member inquiries, identifying cross-selling opportunities, and providing exceptional service through various communication channels.</li><li>Apply developing knowledge of personal lines' insurance to assist members with foundational to moderately complex quotes, binding new business, rating, policy, billing, payment, underwriting, contract and coverage provisions, and premium changes for insurance products and services. Also, maintain respective trailing documents for all states.</li><li>Identify, evaluate and understand member needs to consistently provide complete and accurate advice and solutions for insurance products and services. Provide detailed issue diagnosis while minimizing member transfers, escalations and call backs.</li><li>Efficiently operate in a contact center environment and navigate multiple systems and programs while maintaining an engaging member interaction that may occur across multiple channels.</li><li>Maintain required Property & Casualty license and state registrations.</li><li>Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.</li></ul>What you have:<ul><li>High School Diploma or GED equivalent</li><li>Ability to provide exceptional sales for our members by communicating clearly and professionally by phone, and email to process information related to insurance products</li><li>Ability to prioritize and multi-task, while navigating through multiple business applications</li><li>Ability to apply knowledge and understanding of insurance regulatory and compliance requirements</li><li>Acquire Property & Casualty licenses and state registrations within 90 days of hire depends on location of hiring</li></ul>What sets you apart:<ul><li>1 year of customer contact experience in a needs-based sales environment</li><li>6 months experience frequently communicating (minimum 60 percent of the time) with customers by phone, e-mail, and/or face to face</li><li>US military experience through military service or a military spouse/domestic partner</li></ul>Training Schedule: Monday - Friday8 hour shifts within the hours of 8:00am – 6:00pmUSAA provides support to our members 7 days a week. After training, you will be assigned either a 4 day or 5 day work schedule which includes weekends. Work schedules are assigned based on business need to ensure adequate coverage for our members.Work Schedule:All work schedules for this role are 40 hours per week and will have both weekday and weekend hours. Work Schedule shifts will depend on business need.Compensation range: The hiring range for this position is: $46,135 - $48,635Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.  Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.comApplications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.  USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Why USAA?At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.The OpportunityThe Intermediate Life Solutions Specialist helps to ensure the financial security of our membership by assessing member life insurance needs, providing advice and / or referrals for advice, and making the appropriate recommendations based on members’ individual needs and goals. May provide support to Health Solutions acquisition and retention based on member demand.We offer a flexible work environment that requires an individual to be in the office 5 days per week, with the opportunity to move to a hybrid schedule after 6 months. This position will be based in the Phoenix, AZ campus . Relocation assistance is not available for this position.What you'll do:<ul><li>Receives request for advice from current and prospective members through various channels, including inbound and outbound phone calls, emails, faxes, and video telephony. Special Acquisitions Team employees will primarily place outbound calls triggered from underwriting work items.</li><li>Asks questions to discover key information, including life events, and to understand member needs. Documents relevant information.</li><li>Uncovers and recognizes life events, understands and assesses the member's needs, financial situation, and goals.</li><li>Develops and understands appropriate life insurance strategies based on individual member needs. Provides intermediate protection planning advice, including insurance protection, estate planning and enhanced solutions like long term care products.</li><li>Recommends relevant life insurance product and solutions and refers members who may need financial advice to the respective department.</li><li>Motivates member to take action on recommendation(s) and resolves objections using intermediate sales techniques and intermediate persuasion skills. Implements recommendation(s).</li><li>Monitors legislative initiatives that may impact economy, society, and personal financial situation.</li><li>Educates membership on implications of economic, industry trends and tax law changes, as well as USAA's</li><li>products and services.</li><li>May conduct outbound follow-up calls to complete member acquisition of products and services previously discussed.</li><li>Serves as a resource to less experienced team members on escalated issues of a routine nature.</li><li>Guides and influences less experienced team members.</li></ul>Work Hours:<ul><li>Monday – Friday / 6:30am – 6:00pm (MST)</li><li>An 8 hour shift will fall within these hours</li><li>This role is required to be in office, with potential hybrid opportunity after 6 months.</li></ul>What you have:<ul><li>High School diploma or GED</li><li>Required maintenance of Life/Health license</li><li>Required annual completion of AHIP and Broker/Carrier appointments when applicable.</li><li>1 year of financial industry and/or life sales experience</li><li>Experience delivering frequent written and oral communication</li><li>Experience acquiring and applying new concepts and information</li><li>Experience processing and analyzing information</li><li>Experience fulfilling requests and meeting deadlines</li><li>Experience resolving conflict and negotiating</li><li>Experience multi-tasking in an operating systems environment</li><li>Experience participating in or leading teams</li><li>Successful completion of a job-related assessment may be required</li></ul>What sets you apart:<ul><li>2+ years experience working in Sales with life insurance</li><li>1+ years experience working in a call center environment</li><li>CLU® - Chartered Life Underwriter or comparable designation</li><li>US military experience through military service or a military spouse/domestic partner</li></ul>Compensation range: The salary range for this position is: $45,470.00 - $105,420.00.Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.  Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.comApplications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.  USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Intermediate Life Solutions Specialist - Phoenix

Why USAA?At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.The OpportunityThe Intermediate Life Solutions Specialist helps to ensure the financial security of our membership by assessing member life insurance needs, providing advice and / or referrals for advice, and making the appropriate recommendations based on members’ individual needs and goals. May provide support to Health Solutions acquisition and retention based on member demand.We offer a flexible work environment that requires an individual to be in the office 5 days per week, with the opportunity to move to a hybrid schedule after 6 months. This position will be based in the San Antonio, TX campus . Relocation assistance is not available for this position.What you'll do:<ul><li>Receives request for advice from current and prospective members through various channels, including inbound and outbound phone calls, emails, faxes, and video telephony. Special Acquisitions Team employees will primarily place outbound calls triggered from underwriting work items.</li><li>Asks questions to discover key information, including life events, and to understand member needs. Documents relevant information.</li><li>Uncovers and recognizes life events, understands and assesses the member's needs, financial situation, and goals.</li><li>Develops and understands appropriate life insurance strategies based on individual member needs. Provides intermediate protection planning advice, including insurance protection, estate planning and enhanced solutions like long term care products.</li><li>Recommends relevant life insurance product and solutions and refers members who may need financial advice to the respective department.</li><li>Motivates member to take action on recommendation(s) and resolves objections using intermediate sales techniques and intermediate persuasion skills. Implements recommendation(s).</li><li>Monitors legislative initiatives that may impact economy, society, and personal financial situation.</li><li>Educates membership on implications of economic, industry trends and tax law changes, as well as USAA's</li><li>products and services.</li><li>May conduct outbound follow-up calls to complete member acquisition of products and services previously discussed.</li><li>Serves as a resource to less experienced team members on escalated issues of a routine nature.</li><li>Guides and influences less experienced team members.</li></ul>Work Hours:<ul><li>Monday – Friday / 7:30am – 7:00pm (Central)</li><li>An 8 hour shift will fall within these hours</li><li>This role is required to be in office, with potential hybrid opportunity after 6 months.</li></ul>What you have:<ul><li>High School diploma or GED</li><li>Required maintenance of Life/Health license</li><li>Required annual completion of AHIP and Broker/Carrier appointments when applicable.</li><li>1 year of financial industry and/or life sales experience</li><li>Experience delivering frequent written and oral communication</li><li>Experience acquiring and applying new concepts and information</li><li>Experience processing and analyzing information</li><li>Experience fulfilling requests and meeting deadlines</li><li>Experience resolving conflict and negotiating</li><li>Experience multi-tasking in an operating systems environment</li><li>Experience participating in or leading teams</li><li>Successful completion of a job-related assessment may be required</li></ul>What sets you apart:<ul><li>2+ years experience working in Sales with life insurance</li><li>1+ years experience working in a call center environment</li><li>CLU® - Chartered Life Underwriter or comparable designation</li><li>US military experience through military service or a military spouse/domestic partner</li></ul>Compensation range: The salary range for this position is: $45,470.00 - $105,420.00.Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.  Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.comApplications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.  USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Intermediate Life Solutions Specialist - San Antonio

Why USAA?At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.The OpportunityIt is all about learning and growing. Our Licensed Insurance Professional role may be a new career for you. There’s a lot to learn, but the journey is mapped out and USAA is willing to invest in you! Our comprehensive, fully paid six-month training program includes all training materials, class discussions, hands-on training, e-learning modules, and the instructor led guidance will help you to support our membership independently. We also pay for all licensing costs! We have new training classes starting every month.Our in-office development program provides you the training you need on USAA products and the encouragement to create a proactive and independent support style to service our members. After six months in-office, you’ll have the opportunity to work offsite 2 days a week. The actual onsite days are settled between each employee and their manager. Work schedules will vary and may include some weekends. Military veterans and spouses are highly encouraged to apply. Relocation assistance is not available for this position.For new hires starting in April, May and June we are offering a signing bonus of $2,000. The signing bonus is paid in one installment after 45 days of employment.We are currently seeking dedicated Property & Casualty (P&C) active producer/agents with an ACTIVE P&C producer agent license to work in our Colorado Springs office located at 1855 Telstar Drive, Colorado Springs, CO 80920. This schedule may require working evenings up to 8:00PM Local Time to include a permanent Saturday or Sunday. These roles include a shift differential of 15% for hours worked after 6:00pm Local Time and any hours worked on Saturday or Sunday.As a Licensed Insurance Professional, you'll work within defined guidelines to provide customer service, sales, and retention activities for one or more of USAA's Property & Casualty personal line products. You will interact with our members across multiple contact channels (i.e. inbound phone calls, email, chat, social media, etc.) to provide adequate coverage and advice to help ensure members’ financial security.What you'll do:<ul><li>Maximize Property & Casualty sales potential by expertly handling member inquiries, identifying cross-selling opportunities, and providing exceptional service through various communication channels.</li><li>Apply developing knowledge of personal lines' insurance to assist members with foundational to moderately complex quotes, binding new business, rating, policy, billing, payment, underwriting, contract and coverage provisions, and premium changes for insurance products and services. Also, maintain respective trailing documents for all states.</li><li>Identify, assess and understand member needs and consistently provide complete and accurate advice and solutions for insurance products and services. Provide detailed issue diagnosis while minimizing transfers, escalations and call backs.</li><li>Efficiently operate in a contact center environment and navigate multiple systems/programs while maintaining an engaging member interaction that occurs across multiple channels.</li><li>Maintain required Property & Casualty (P&C) licenses and state registrations.</li><li>Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.</li></ul>What you have:<ul><li>High School Diploma or GED equivalent</li><li>Currently ACTIVE Property and Casualty or Personal Lines license in your current state of residence/or state of hire and ability to acquire additional licenses for other states as needed</li><li>1 year of customer service experience in insurance, financial services and/or relevant direct customer service and/or sales experience</li><li>Ability to prioritize and multi-task while navigating through multiple business applications</li></ul>What sets you apart:<ul><li>US military experience through military service or a military spouse/domestic partner</li><li>Prior experience in a fast-paced contact center environment</li></ul>Training Schedule: Monday - Friday8hr shift within the hours of 8:00 AM – 6:00 PM Local TimeUSAA provides support to our members 7 days a week. After training, you will be assigned either a 4 day or 5 day work schedule which includes weekends. Work schedules are assigned based on business need to ensure adequate coverage for our members.Work Schedule:All work schedules for this role are 40 hours per week and will have both weekday and weekend hours. Work Schedule shifts will depend on business need.Compensation range: The hiring range for this position is: $47,800 - $50,300Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.  Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.comApplications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.  USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Licensed P&C Insurance Professional - Sales and Service (Signing Bonus)

Why USAA?At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.The Opportunity<div>It is all about learning and growing.Our Licensed Insurance Professional role may be a new career for you. There’s a lot to learn, but the journey is mapped out and USAA is willing to invest in you! Our comprehensive, fully paid six-month training program includes all training materials, class discussions, hands-on training, e-learning modules, and the instructor led guidance will help you to support our membership independently. We also pay for all licensing costs! We have new training classes starting every month.Our in-office development program provides you the training you need on USAA products and the encouragement to create a proactive and independent support style to service our membership. After six months in-office, you’ll have the opportunity to work offsite 2 days a week. The actual onsite days are settled between each employee and their manager. Work schedules will vary and may include some weekends. Military veterans and spouses are highly encouraged to apply. Relocation assistance is not available for this position.For new hires starting in April, May and June, we are offering a signing bonus of $2,000. The signing bonus is paid in one installment after 45 days of employment.We are currently seeking dedicated Property & Casualty (P&C) active producer/agents with an ACTIVE P&C producer agent license to work in our Phoenix Arizona office located at 1 Norterra Drive, Phoenix, AZ 85085. This schedule may require working evenings up to 8:30 PM Local Time to include a permanent Saturday or Sunday. These roles include a shift differential of 15% for hours worked after 6:00 PM Local Time and any hours worked on Saturday or Sunday.As a Licensed Insurance Professional, you'll work within defined guidelines and framework, to provide customer service, sales, and retention activities for one or more of USAA's Property & Casualty personal line products. You will interact with our members across multiple contact channels (i.e. inbound phone calls, email, chat, social media, etc.) to provide adequate coverage and advice to help ensure members’ financial security.What you'll do:<ul><li>Facilitate the member experience by answering phone calls, emails, and other requests from members.</li><li>Apply developing knowledge of personal lines insurance to assist members with foundational to moderately complex quotes, binding new business, rating, policy, billing, payment, underwriting, contract and coverage provisions, and premium changes for insurance products and services. Also, maintain respective trailing documents for all states.</li><li>Identify, assess and understand member needs and consistently provide complete and accurate advice and solutions for insurance products and services. Provide detailed issue diagnosis while minimizing transfers, escalations and call backs.</li><li>Efficiently operate in a contact center environment and navigate multiple systems/programs while maintaining an engaging member interaction that occurs across multiple channels.</li><li>Maintain required Property & Casualty (P&C) licenses and state registrations.</li><li>Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.</li></ul>What you have:<ul><li>High School Diploma or GED equivalent</li><li>Current ACTIVE Property and Casualty or Personal Lines license in your current state of residence/or state of hire and ability to acquire additional licenses for other states as needed</li><li>1 year of customer service experience in insurance, financial services and/or relevant direct customer service and/or sales experience</li><li>Ability to prioritize and multi-task, including navigating through multiple business applications</li></ul>What sets you apart:<ul><li>US military experience through military service or a military spouse/domestic partner</li><li>Prior experience in a fast-paced contact center environment</li></ul>Training Schedule: Monday - Friday8hr shift within the hours of 8:00 AM – 6:00 PM Local TimeUSAA provides support to our members 7 days a week. After training, you will be assigned either a 4 day or 5 day work schedule which includes weekends. Work schedules are assigned based on business need to ensure adequate coverage for our members.Work Schedule:All work schedules for this role are 40 hours per week and will have both weekday and weekend hours. Work Schedule shifts will depend on business need.Compensation range: The hiring range for this position is: $46,370 - $50,029.</div>Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.  Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.comApplications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.  USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Why USAA?At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.The OpportunityIt is all about learning and growing. <div> Our Licensed Insurance Customer Service role may be a new career for you. There’s a lot to learn, but the journey is mapped out and USAA is willing to invest in you! Our comprehensive, fully paid six-month training program includes all training materials, class discussions, hands-on training, e-learning modules, and the instructor led guidance will help you to support our membership independently. We also pay for all licensing costs! We have new training classes starting every month. Our in-office development program provides you the training you need on USAA products and the encouragement to create a proactive and independent support style to service our membership. After six months in-office, you’ll have the opportunity to work offsite 2 days a week. The actual onsite days are settled between each employee and their manager. Work schedules will vary and may include some weekends. Military veterans and spouses are highly encouraged to apply. Relocation assistance is not available for this position. For new hires starting in March, April, and May we are offering a signing bonus of $2,000. The signing bonus is paid in one installment after 45 days of employment. We are currently seeking dedicated Property & Casualty (P&C) active producer/agents with an ACTIVE P&C producer agent license to work in our San Antonio office at 9800 Fredericksburg Rd, San Antonio, TX 78288. This schedule may require working evenings up to 10:00PM Local Time to include a permanent Saturday or Sunday. These roles include a shift differential of 15% for hours worked after 6:00pm Local Time and any hours worked on Saturday or Sunday. We have new training classes starting every month. As a Licensed Insurance Customer Service Representative, you'll work within defined guidelines and framework, to provide customer service, sales, and retention activities for one or more of USAA's Property & Casualty personal line products. You will interact with our members across multiple contact channels (i.e. inbound phone calls, email, chat, social media, etc.) to provide adequate coverage and advice to help ensure members’ financial security.What you'll do:<ul><li>Maximize Property & Casualty sales potential by expertly handling member inquiries, identifying cross-selling opportunities, and providing exceptional service through various communication channels.</li><li>Apply developing knowledge of personal lines insurance to assist members with foundational to moderately complex quotes, binding new business, rating, policy, billing, payment, underwriting, contract and coverage provisions, and premium changes for insurance products and services. Also, maintain respective trailing documents for all states.</li><li>Identify, assess and understand member needs and consistently provide complete and accurate advice and solutions for insurance products and services. Provide detailed issue diagnosis while minimizing transfers, escalations and call backs.</li><li>Efficiently operate in a contact center environment and navigate multiple systems/programs while maintaining an engaging member interaction that occurs across multiple channels.</li><li>Maintain required Property & Casualty (P&C) licenses and state registrations.</li><li>Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.</li></ul>What you have:<ul><li>High School Diploma or GED equivalent</li><li>Currently ACTIVE Property and Casualty or Personal Lines license in your current state of residence/or state of hire and ability to acquire additional licenses for other states as needed</li><li>1 year of customer service experience in insurance, financial services and/or relevant direct customer service and/or sales experience</li><li>Ability to prioritize and multi-task, including navigating through multiple business applications</li></ul> What sets you apart:<ul><li>US military experience through military service or a military spouse/domestic partner</li><li>Prior experience in a fast-paced contact center environment</li></ul> Training Schedule: Monday - Friday8hr shift within the hours of 8:00 AM – 6:00 PM Local TimeUSAA provides support to our members 7 days a week. After training, you will be assigned either a 4 day or 5 day work schedule which includes weekends. Work schedules are assigned based on business need to ensure adequate coverage for our members.Work Schedule:All work schedules for this role are 40 hours per week and will have both weekday and weekend hours. Work Schedule shifts will depend on business need.Compensation range: The hiring range for this position is: $46,370 - $48,870.</div>Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.  Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.comApplications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.  USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Why USAA?At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.The OpportunityAs a dedicated Life Actuary Senior, you will lead advanced actuarial analyses and provide strategic insight into our reinsurance programs across Life and Annuity product portfolios.  This role combines deep technical expertise with strategic influence, supporting the optimization of reinsurance structures that manage risk, enhance capital efficiency, and drive long-term profitability.This role is remote eligible in the continental U.S. with occasional business travel. However, individuals residing within a 60-mile radius of a USAA office will be expected to work on-site four days per week.What you'll do:<ul><li>Perform complex and often unique work assignments utilizing actuarial modeling software driven models for pricing, valuation, and/or risk management.</li><li>Review laws and regulations to ensure all processes are compliant and provides recommendations for improvements. Monitor industry communications regarding potential changes to existing laws and regulations.</li><li>Share knowledge with team members and serves as a key resource to entire team, including leadership, on escalated issues and navigates obstacles to deliver work product.</li><li>Serve as a Subject Matter Expert in one or more key areas, such as Product Pricing, Reserving, Economic Capital, Modeling, Asset Liability Management, etc.</li><li>Lead a project team on complex assignments through concept, planning, execution, and implementation phases involving cross functional actuarial areas.</li><li>Develop exhibits and reports that help explain proposals/findings and provides information in an understandable and usable format for stakeholders.</li><li>Identify and provides recommended solutions to business problems independently, often presenting recommendation to leadership.</li><li>Maintain proper price level, price structure, data availability and other requirements to achieve profitability and competitive goals.</li><li>Identify critical assumptions to monitor and suggest timely remedies to correct or prevent unfavorable trends.</li><li>Test impact of assumptions by identifying sources of gain and loss, the appropriate premiums, interest margins, reserves, and cash values for profitability and viability of new and existing products.</li><li>Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.</li></ul>What you have:<ul><li>Bachelor’s degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.</li><li>6 years actuarial experience and attainment of Fellow within the Society of Actuaries; OR 12 years relevant actuarial experience and attainment of Associate within the Society of Actuaries.</li><li>Subject Matter Expert in one or more key areas, such as Product Pricing, Reserving, Economic Capital, Modeling, Asset Liability Management, etc.</li><li>Experience leading a project team on complex assignments through concept, planning, execution, and implementation phases involving cross functional actuarial areas.</li><li>Demonstrated experience preparing effective documentation, facilitating training and development, and presenting to various levels of management.</li></ul>What sets you apart:<ul><li>Detailed knowledge of various types of reinsurance transactions both onshore and offshore spanning both block and new business flow transactions</li><li>Experience evaluating the financial, capital, and risk implications of various reinsurance structures, including quota share, YRT, and coinsurance arrangements.</li><li>Experience designing and implementing models to assess the impact of reinsurance under multiple economic and regulatory scenarios</li><li>Experience collaborating with Finance, Risk, Product Development, and Reinsurance Operations teams to integrate reinsurance insights into pricing, financial planning, and business strategy</li><li>Experience with preparing and communicating analyses and recommendations to senior management and external partners, including reinsurers and consultants</li><li>Experience supporting treaty negotiations and term assessment through data-driven modeling and sensitivity analysis</li><li>US military experience through military service or a military spouse/domestic partner</li></ul>Compensation range: The salary range for this position is: $143,320 - $265,950.USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.  Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.  USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Life Actuary Senior

Why USAA?At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.The OpportunityWe are seeking a dedicated Life Actuary to join the Life Company’s Asset Liability Management Team.  This role coordinates, prepares, and performs actuarial analyses required to develop new products, project future results, reprice existing products, and/or determine financial strength.This role is remote eligible in the continental U.S. with occasional business travel. However, individuals residing within a 60-mile radius of a USAA office will be expected to work on-site four days per week.  Relocation assistance is not available for this position.What you'll do:<ul><li>Performs complex work assignments utilizing actuarial modeling software driven models for pricing, valuation, and/or risk management.</li><li>Reviews laws and regulations to ensure all processes are compliant; and provides recommendations for improvements and monitors industry communications regarding potential changes to existing laws and regulations.</li><li>Runs models, generates reports, and presents recommendations and detailed analysis of all model runs to Actuarial Leadership.</li><li>May make recommendations for model adjustments and improvements, when appropriate.</li><li>Shares knowledge with team members and serves as a resource to team on escalated issues and navigates obstacles to deliver work product.</li><li>Leads or participates as a key resource on moderately complex projects through concept, planning, execution, and implementation phases with minimal guidance, involving cross functional actuarial areas.</li><li>Develops exhibits and reports that help explain proposals/findings and provides information in an understandable and usable format for stakeholders.</li><li>Identifies and provides recommended solutions to business problems independently, often presenting recommendation to leadership.</li><li>Maintains proper price level, price structure, data availability and other requirements to achieve profitability and competitive goals.</li><li>Identifies critical assumptions to monitor and suggest timely remedies to correct or prevent unfavorable trends.</li><li>Tests impact of assumptions by identifying sources of gain and loss, the appropriate premiums, interest margins, reserves, and cash values for profitability and viability of new and existing products.</li><li>Advises management on issues and serves as a primary resource for their individual team members on escalated issues.</li><li>Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.</li></ul>What you have:<ul><li>Bachelor’s degree OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.  (Total of 8 years of experience without bachelor’s degree)</li></ul>​<ul><li> Do you have one of the following:</li><li>4 years relevant actuarial or analytical experience and attainment of Fellow within the Society of Actuaries (Bachelor’s degree + 4 years of experience + FSA)</li><li>OR 8 years relevant actuarial experience and attainment of Associate within the Society of Actuaries. (Bachelor’s Degree + 8 years of experience + ASA)</li><li>OR 8 years relevant actuarial or analytical experience and attainment of Fellow within the Society of Actuaries (FSA)</li><li>OR 12 years relevant actuarial or analytical experience and attainment of Associate within the Society of Actuaries (ASA)</li></ul><ul><li>Experience performing complex work assignments utilizing actuarial modeling software driven models for pricing, valuation, and/or risk management.</li></ul><ul><li>Demonstrated experience communicating complex actuarial analysis and recommendations to technical and non-technical audiences.</li></ul>What sets you apart:  <ul><li>US military experience through military service or a military spouse/domestic partner</li><li>FSA (Fellow of the Society of Actuaries) designation</li><li>Experience using Moody’s AXIS software</li><li>2 or more years of experience with asset liability management or cash flow testing</li><li>Prior Actuarial experience with Life Insurance and Annuity Products</li><li>Fixed Indexed Annuity (FIA) Experience</li></ul>Compensation range: The salary range for this position is: $127,310 - $236,250USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.  Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.  USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Life Actuary– Asset Liability Management Team

Why USAA?At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.The OpportunityAs a dedicated Loan Officer, you will, within defined guidelines and framework, deliver impactful customer service to members while providing mortgage product solutions that facilitate the member’s financial security. You'll facilitate mortgage product sales and member service through multiple channels to include phone, email, mail and digital platform, provides individualized mortgage loan recommendations. You will have established monthly metrics and deepen member relationships through needs assessment and solution offerings from USAA products and services. You will also need to stay highly engaged in the mortgage industry, to include changes to Fannie and Freddie guidelines.We offer a flexible work environment that requires an individual to be in the office 4 days per week in our Tampa Crosstown office.Relocation assistance is not available for this position.<h2>What you'll do:</h2><ul><li>Under limited supervision, follows established written risk, compliance and regulatory requirements to process VA and Conventional mortgage loans, both purchase and refinance within a service level objective requirement.</li><li>Based on predetermined requirements, assesses, and grants or rejects mortgage applications.</li><li>Manages a pipeline of member calls for mortgage products; conducts daily phone calls and manages voicemail/email correspondence</li><li>Partners closely with Processors, Underwriters and Closers to deliver on the mortgage products within a specified period of time. Responds to member and third-party phone calls to keep appropriate parties informed of loan status.</li><li>Stays updated on compliance and regulatory requirements and identifies and manages existing and emerging risks that stem from business activities; ensures risks associated with business activities are effectively measured, monitored, and controlled.</li><li>Develops and maintains successful partnerships with Real Estate Agents.</li><li>Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.</li></ul>What you have:<ul><li>High School Diploma or General Equivalency Diploma required.</li><li>2 years of mortgage sales experience or relevant customer service experience within a financial services organization.</li><li>Successfully complete mortgage products assessment.</li><li>Acquisition and maintenance of applicable licenses/state registrations as required.</li></ul>What sets you apart:<ul><li>Mortgage Consumer Direct Experience</li><li>2+ years sales OR High Volume Contact Center experience</li><li>Current or Prior NMLS #</li><li>US military experience through military service or a military spouse/domestic partner</li></ul>Compensation range: The base salary for this role is $45,000.00 annual with an un-capped tiered incentive program.USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.  Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.comApplications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.  USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Loan Officer

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