Why USAA?At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.The Opportunity<div></div><div><div><div><div><div><div><div><div><div>It is all about learning and growing. Our Entry Level Auto Claims Adjuster role may be a new career for you. There’s a lot to learn, but the pathway is mapped out and USAA is willing to invest in you! Our comprehensive, fully paid four-month training program includes all training materials, licensing costs, class discussions, hands-on training, e-learning modules, and the instructor led guidance will help you to support our members independently. We have new training classes starting every month.Our in-office development program provides the training you need and the encouragement to create a proactive and independent support style to service our membership. After six months in-office, you’ll have the opportunity to work offsite 2 days a week. Military veterans and spouses are highly encouraged to apply. Work schedules will vary and may include some weekends. Relocation assistance is not available for this position.Training will be held in-office for the first 8 weeks and attendance is 100% mandatory. Training will be Monday - Friday 8 am - 4:30 pm and the working shift after completing training will most likely be Monday - Friday 10 am - 6:30 pm.We are currently seeking dedicated professionals to work in our Colorado Springs, CO office (located at 1855 Telstar Drive, Colorado Springs, CO 80920) as a Entry Level Auto Claims Adjuster. Your work will focus on adjusting non-injury auto claims and you'll work under supervision to investigate, evaluate, negotiate, and adjust low complexity auto insurance claims presented by or against our members. This will include the end-to-end claims process and settling claims in compliance with state laws and regulations. In this role, you will make a difference to our members as you deliver best in class customer service through setting appropriate expectations, proactively communicating and providing advice to deliver appropriate solutions to the member.What you'll do:<ul><li>Acquire and apply basic knowledge of auto coverages. auto physical damage, and liability, in order to evaluate and settle high volume and low complexity auto claims such as; simple comprehensive and collision (i.e., single vehicle, parked and unoccupied, clear liability), glass, roadside, and rental vehicle coverages for repairable vehicles.</li><li>Resolve claims through proactive problem solving and decision making, within authority guidelines and under direct supervision, while overcoming obstacles, and effectively prioritizing the workload.</li><li>Clearly document thought process including damage evaluation, investigation, negotiation, and settlement decisions.</li><li>Collaborate and set expectations with external and internal business partners to facilitate claims resolution.</li><li>Support members, business partners, and claimants, through use of varying communication channels to include utilization of digital tools to drive timely and effective resolutions through exceptional service.</li><li>Acquire and apply a foundational knowledge of Property and Claims (P&C) insurance industry products, and services, to include P&C insurance policy contracts, coverages and internal claims handling process and procedures.</li><li>Support workload surges and catastrophe (CAT) response operations as needed, including potential evening, weekends, and/or holiday work outside normal work hours.</li><li>May be assigned CAT deployment travel with minimal notice during designated CATs.</li><li>Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.</li></ul>What you have: <ul><li>High School Diploma or equivalent experience or GED</li><li>Ability to provide exceptional customer service for our members by communicating clearly and professionally using multiple communication channels to process information related to auto claims</li><li>Ability to prioritize and multi-task while navigating through multiple business applications</li><li>Successfully acquire an insurance adjuster license and applicable state registrations within 90 days of hire</li><li>Successful completion of job-related assessments is required.</li></ul>What sets you apart:<ul><li>US military experience through military service or a military spouse/domestic partner</li><li>Bachelor’s degree</li></ul>Compensation range: The hiring range for this position is: $49,840 to $51,840.</div></div></div></div></div></div></div></div></div>Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.  Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.comApplications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.  USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

public

Associate Auto Adjuster

Why USAA?At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.The OpportunityAs an Audit Lead, you'll support audit engagements of varying complexity, often participating in cross-functional, risk-based assurance and advisory projects, contributing to the quality of audit work. A key aspect of this role involves testing models and model-related tools as part of audit engagements. You will support Auditor-In-Charge (AIC) responsibilities and maintain knowledge of financial services regulations, effectively responding to and interacting with regulators. This role provides support and oversight to multiple audit engagements and participates in the review of engagement planning, fieldwork, and reporting. You will also manage strategic initiatives and assist with the development and implementation of a risk-based audit plan. You will serve as, and/or partner with, subject matter expert(s) within audit or the business to analyze issues, establish collaborative client relationships, and proactively work with client management to assess risk and improve internal controls. You will also adhere to the Institute of Internal Auditors' International Standards for the Professional Practice of Internal Auditing (Standards) and Code of Ethics.We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, or Charlotte, NC.Relocation assistance is available for this position.What you'll do: <ul><li>Contribute to continuous monitoring, advisory activities, special reviews, and investigations.</li><li>Ensure assigned audit engagements are completed objectively, professionally, and timely, adhering to audit standards.</li><li>Identify control weaknesses and recommend improvements, drafting audit issues and reports for client leadership and conducting follow-up.</li><li>Support quality of audit reviews and propose updates to the universe risk assessment based on audit results.</li><li>Build client relationships to drive strategic objectives.</li><li>Communicate effectively with business/clients, delivering risk-based and difficult messages, and potentially with regulators and executive leaders.</li><li>Provide coaching and guidance to other auditors, ensuring timely and quality deliverables, and may provide engagement evaluations.</li><li>Provide input into the internal audit universe and risk profiles, updating risk assessment information.</li><li>Participate in the development and execution of the annual audit plan, assessing and covering risks.</li></ul>What you have:<ul><li>Bachelor's degree in Business or relevant field such as Finance, Accounting, Business, or Information Technology. Four additional years of related experience beyond minimum required may be substituted in lieu of a degree.</li><li>8 years of audit, financial, insurance, banking, information technology or related business and/or leadership experience.</li><li>Experience performing internal audits, external audits, or applying audit, risk, or compliance acumen in a complex operational and regulatory environment.</li><li>Broad and comprehensive experience in Audit theory, internal audit principles with demonstrated experience in audit examining, analyzing, assessing, and drawing conclusions from audit work.</li><li>Demonstrated experience effectively communicating and challenging Controls with business partners and influencing business outcomes.</li><li>Understanding of risks and internal controls and the ability to evaluate and determine adequacy and efficiency of controls.</li><li>Experience in a support role, mentoring, and providing feedback to audit team members throughout the audit.</li><li>Experience in overseeing work with both internal and external partners in a highly collaborative environment</li><li>Demonstrated critical thinking and knowledge of data analysis tools and techniques and decision-making abilities.</li><li>Demonstrated experience in highly dynamic environment undergoing change; ability to deal with competing priorities.</li></ul>What sets you apart: <ul><li>AI/ML Knowledge: Comprehensive understanding of AI/ML concepts, lifecycle stages, data sourcing, model types, tools, applications, and model risk management principles.</li><li>AI Risk Management Expertise: Proficient in identifying, assessing, and mitigating risks associated with AI systems (e.g., safety, data integrity, privacy, security, biases).</li><li>Model Risk & Control: Deep knowledge of model risk frameworks and control testing methodologies.</li><li>Regulatory & Governance Expertise: Familiarity with AI-related regulatory guidance (e.g., SR 11-7, OCC 2011-12) and emerging governance principles (e.g., NIST AI RMF, ISO/IEC 42001, EU AI Act).</li><li>AI Explainability & Transparency: Ability to evaluate interpretability techniques for regulatory and business transparency.</li><li>Emerging Technology Awareness: Awareness of generative AI, LLMs, and automated decisioning frameworks to assess evolving risks and adapt audit techniques.</li></ul>Compensation range: The salary range for this position is: $143,320 - $273,930USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.  Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.  USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Audit Lead - AI Model Risk

Why USAA?At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.The OpportunityAs an Audit Lead, you'll support audit engagements of varying complexity, often participating in cross-functional, risk-based assurance and advisory projects, contributing to the quality of audit work. A key aspect of this role involves testing models and model-related tools as part of audit engagements. You will support Auditor-In-Charge (AIC) responsibilities and maintain knowledge of financial services regulations, effectively responding to and interacting with regulators. This role provides support and oversight to multiple audit engagements and participates in the review of engagement planning, fieldwork, and reporting. You will also manage strategic initiatives and assist with the development and implementation of a risk-based audit plan. You will serve as, and/or partner with, subject matter expert(s) within audit or the business to analyze issues, establish collaborative client relationships, and proactively work with client management to assess risk and improve internal controls. You will also adhere to the Institute of Internal Auditors' International Standards for the Professional Practice of Internal Auditing (Standards) and Code of Ethics.We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, or Charlotte, NC.Relocation assistance is available for this position.What you'll do: <ul><li>Contribute to continuous monitoring, advisory activities, special reviews, and investigations.</li><li>Ensure assigned audit engagements are completed objectively, professionally, and timely, adhering to audit standards.</li><li>Identify control weaknesses and recommend improvements, drafting audit issues and reports for client leadership and conducting follow-up.</li><li>Support quality of audit reviews and propose updates to the universe risk assessment based on audit results.</li><li>Build client relationships to drive strategic objectives.</li><li>Communicate effectively with business/clients, delivering risk-based and difficult messages, and potentially with regulators and executive leaders.</li><li>Provide coaching and guidance to other auditors, ensuring timely and quality deliverables, and may provide engagement evaluations.</li><li>Provide input into the internal audit universe and risk profiles, updating risk assessment information.</li><li>Participate in the development and execution of the annual audit plan, assessing and covering risks.</li></ul>What you have:<ul><li>Bachelor's degree in Business or relevant field such as Finance, Accounting, Business, or Information Technology. Four additional years of related experience beyond minimum required may be substituted in lieu of a degree.</li><li>8 years of audit, financial, insurance, banking, information technology or related business and/or leadership experience.</li><li>Experience performing internal audits, external audits, or applying audit, risk, or compliance acumen in a complex operational and regulatory environment.</li><li>Broad and comprehensive experience in Audit theory, internal audit principles with demonstrated experience in audit examining, analyzing, assessing, and drawing conclusions from audit work.</li><li>Demonstrated experience effectively communicating and challenging Controls with business partners and influencing business outcomes.</li><li>Understanding of risks and internal controls and the ability to evaluate and determine adequacy and efficiency of controls.</li><li>Experience in a support role, mentoring, and providing feedback to audit team members throughout the audit.</li><li>Experience in overseeing work with both internal and external partners in a highly collaborative environment</li><li>Demonstrated critical thinking and knowledge of data analysis tools and techniques and decision-making abilities.</li><li>Demonstrated experience in highly dynamic environment undergoing change; ability to deal with competing priorities.</li></ul>What sets you apart: <ul><li>ACAS or FCAS designation.</li><li>Proven background in P&C model frameworks, ranging from pricing, reserving, and catastrophe modeling to enterprise risk, across development, validation, or oversight risk.</li><li>Advanced degree (e.g., Master's, PhD) in a quantitative field, such as Economics, Mathematics, Statistics, Actuarial Science, Data Science, Engineering, Computer Science, or Related Field with Core Quantitative Curriculum.</li><li>Deep knowledge and experience with SR 11-7 and/or ASOP 56.</li></ul>Compensation range: The salary range for this position is: $143,320 - $273,930.USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.  Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.  USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Audit Lead - P&C Actuary

Why USAA?At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.The Opportunity<div></div><div><div><div><div><div><div><div><div><div>As a dedicated Property Adjuster, you will work within defined guidelines and framework, investigate, evaluate, negotiate, and settle low to moderate complexity property insurance claims. You will confirm/analyze coverage, recognize liability exposure and negotiate equitable settlement in compliance with all state regulatory requirements. You will recognize and empathize with members’ life events, as appropriate.This hybrid role requires an individual to be in the office 3 days per week, available to work standard business hours Monday-Friday with availability for occasional evenings and weekends as business need dictates. This position can be based in in our office in Colorado Springs, CO. Relocation assistance is not available for this position.What you'll do:<ul><li>Proactively manages assigned claims caseload comprised of claims with low to moderate complexity damages that require commensurate knowledge and understanding of claims coverage.</li><li>Partners with vendors and internal business partners to facilitate low to moderate complexity claims resolution. May also involve external regulatory coordination to ensure appropriate documentation and compliance.</li><li>Investigates claim damages by conducting research from various sources, including the insured, third parties, and external resources. May identify and resolve potential discrepancies and identifies subrogation potential resulting from unusual characteristics.</li><li>Identifies coverage concerns, reviews prior loss history, determines and creates Special Investigation Unit (SIU) referrals, when appropriate. Determines coverage through analyzing investigation information involving low to moderate complexity policy terms and contingencies.</li><li>Determines and negotiates low to moderate complexity claims settlement. Coordinates with management for guidance on assessing settlement amounts outside of authority limits to support managing claims outcomes.</li><li>Maintains accurate, thorough, and current claim file documentation throughout the claims process.</li><li>Applies knowledge of estimating technology platforms and virtual inspection tools to prepare and manage low to moderate complexity property insurance claims estimates</li><li>Recognizes and addresses jurisdictional challenges such as applicable legislation and construction considerations.</li><li>Supports workload surges and catastrophe (CAT) response operations as needed, including mandatory on-call dates and potential evening, weekend, and/or holiday work outside normal work hours.</li><li>May be assigned CAT deployment travel with minimal notice during designated CATs.</li><li>Works various types of claims, including ones of higher complexity, and may be assigned additional work outside normal duties as needed.</li><li>Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. </li></ul>What you have:<ul><li>High School Diploma or General Equivalency Diploma.</li><li>1 year of customer service, military leadership, construction related industry/insurance experience and/or experience handling low complexity property claims</li><li>Knowledge of estimating losses using Xactimate or similar tools and platforms.</li><li>Demonstrated negotiation, investigation, communication, and conflict resolution skills.</li><li>Working knowledge and understanding of claims contracts as well as application of case law and state laws and regulations.</li><li>Ability to prioritize and multi-task, including navigating through multiple business applications.</li><li>May need to travel up to 25% of the year (local & non-local) and/or work catastrophe duty when needed.</li><li>Acquisition and maintenance of insurance adjuster license within 90 days and 3 attempts.</li></ul>What sets you apart:<ul><li>2+ years relevant property claims adjusting</li><li>Desk adjusting residential property claims to include water, roof, and personal property</li><li>Handling claims from start (FNOL, reviewing policy, making coverage decisions) to finish including settlement</li><li>Proficient with virtual tools (such as Claim X, Hover, and Hosta)</li><li>Call center experience</li><li>Xactimate proficiency</li><li>Bachelor's Degree</li><li>US military experience through military service or a military spouse/domestic partner</li></ul>Compensation range: The salary range for this position is: $59,760 - $100,850.</div></div></div></div></div></div></div></div></div>Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.  Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.comApplications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.  USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Desk Property Adjuster Hybrid

Why USAA?At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.The OpportunityAs a dedicated Director, Audit for Model Risk, you will manage the planning, execution and oversight of the consolidated annual audit plan including risk-based assurance and advisory engagements driving quality of audit work for a designated staff agency or line of business/functional area.  Maintains knowledge of financial services regulations and effectively responds and interacts with regulators. Provides oversight to multiple audit engagements, engagement planning, fieldwork and reporting.  Manages strategic initiatives and leads in the development and implementation of a risk-based audit plan. Serves, and/or partners with subject matter expert(s) within audit or the business to analyze issues, establish and improve collaborative client relationships, and proactively work with client management to assess risk and improve internal controls. Responsible for building teams with the requisite knowledge and skillsets necessary to execute the audit plan, employee retention and overall team development.  Ensures fiscally responsible expense management.  Provides independent oversight and thought leadership for audit disciplines ensuring that audit plans, frameworks, standards, and processes provide appropriate risk coverage. Adheres to the Institute of Internal Auditors' International Standards for the Professional Practice of Internal Auditing (Standards) and Code of Ethics.Relocation assistance is available for this position.This role is remote eligible in the continental U.S. with occasional business travel. However, individuals residing within a 60-mile radius of a USAA office will be expected to work on-site four days per week. What you'll do:<ul><li>Accountable for timely delivery and quality execution of audit plan/reports, issue validation, driving continuous monitoring activities, and ensuring appropriate risks are covered for assigned areas of responsibility.</li><li>Accountable for quality and providing technical engagement oversight, and approval of engagement risk assessment and audit scope.</li><li>Develops and maintains effective working relationships with key stakeholders across the enterprise to ensure audit objectives are effectively met and contribute to the overall mission of USAA. </li><li>Oversees the preparation of key reports and communications and may present to governance committees, senior leaders, regulatory bodies and the USAA Board of Directors.</li><li>Provides effective challenge and approval of audit engagement scoping, planning, fieldwork and reporting.  Provides insight in reviewing audit issues and identified root cause.  Recognizes and communicates impact of related issues, MRIAs, MRAs and Enterprise issues on audit engagements and risk profile.</li><li>Engages in multiple continuous monitoring and on-going risk routines.  Prepares, reviews, and leads continuous monitoring and guides staff in advisory activities, special reviews and investigations.</li><li>Leads the implementation and monitoring of audit process and performance standards; identifies and recommends internal audit process improvements. Proactively identifies potential process concerns and follows-up to resolve issues with Audit Leadership.  </li><li>Communicates effectively with key stakeholders across the enterprise and external regulators to ensure audit objectives are effectively met and contribute to the overall mission of USAA and risk-based and difficult messages are delivered timely.</li><li>Responsible for building, directly managing and developing diverse teams with the requisite knowledge and skillsets necessary to execute the audit plan through recruitment, training, coaching, skills assessment results review, performance management and related managerial activities.</li><li>Responsible for reviewing results of the annual risk assessment and providing input into the creation of the risk profile.</li><li>Updates universe risk assessment information with current and applicable research, industry feedback and audit results. Reviews audit universe for completeness for area of responsibility.</li><li>Responsible for the development of the annual Audit plan for assigned areas of responsibility including proper assessment and coverage of risks and emerging risks.</li><li>Responsible for providing oversight of issue severity and impact to business processes and the control environment. Escalates broad and systemic themes to Audit and business leaders.</li><li>Effectively challenges business management to adopt appropriate policies and procedures and effective controls designed to mitigate risks.</li><li>Meets with and provides responses/requested information to regulators.</li></ul>What you have:<ul><li>Bachelor’s degree in business or relevant field such as Finance, Accounting, Business, or Information Technology; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.</li><li>8 years of audit, financial, insurance, banking, information technology or related business and/or leadership experience.</li><li>3 years of direct team lead or management experience leading and directing work with both internal and external partners in a highly collaborative environment.</li><li>Experience performing internal audits, external audits, or applying audit, risk, or compliance acumen in a complex operational and regulatory environment.</li><li>Experience directly leading or managing work of both internal and external partners.</li><li>Broad and comprehensive experience in Audit theory, internal audit principles with demonstrated experience in audit examining, analyzing, assessing, and drawing conclusions from audit work.</li><li>Demonstrated experience effectively communicating and challenging Controls with business partners and influencing business outcomes.</li><li>Demonstrated critical thinking and knowledge of data analysis tools and techniques and decision-making abilities.</li><li>Demonstrated experience in highly dynamic environment undergoing change; ability to deal with competing priorities.</li></ul>What sets you apart:<ul><li>Experience designing and leading comprehensive audits of complex models, including but not limited to AI/ML, statistical, and financial models, ensuring compliance with SR 11-7, relevant regulatory frameworks, and internal policies.</li><li>Expert-level knowledge to oversee the assessment of model governance protocols across a diverse model inventory, reviewing frameworks and controls to monitor and manage overall model risk effectively in alignment with regulatory standards.</li><li>Broad and comprehensive experience to lead the development and execution of advanced quality assurance programs across model development, validation, and ongoing monitoring, ensuring rigorous testing, validation, and adherence to internal audit standards for all model types.</li><li>Experience supervising a specialized audit team with expertise across various model domains (e.g., AI/ML, statistical, financial, actuarial), providing technical guidance on model methodologies and engaging in deep-dive audits of model performance, governance, and risk management.</li><li>Advanced Analytical Skills: Exceptional ability to analyze complex model data and outputs, identify key risks across the model lifecycle (including AI-specific risks like bias and explainability), and derive actionable insights to improve overall model governance and risk management.</li></ul>Compensation range: The salary range for this position is: $143,320.00 - $273,930.00.USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.  Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.  USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Director, Audit - Model Risk

Why USAA?At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.The OpportunityUSAA is seeking a seasoned Life and Annuity Actuary for an opportunity as the Director, Life Actuary leading the Life or Annuity Reserving, Forecasting, and Regulatory Reporting team.  The individual should have valuation and forecasting experience using Moody's AXIS to calculate and forecast both US STAT and US GAAP (LDTI) reserves. They will be leading a team of 5 - 10 individuals and will be communicating results directly to senior leadership.This leader is responsible to plan, organize, direct, and control actuarial activities required for a specific actuarial function. Manages and provides technical guidance to a team responsible for conducting actuarial studies and activities. Develops employees through regular coaching and feedback that leads to improved results. Executes process improvements and leads organizational process changes to promote efficient and effective operations. Ensures compliance with policies, procedures, and regulatory requirements.This role is remote eligible in the continental U.S. with occasional business travel. However, individuals residing within a 60-mile radius of a USAA office will be expected to work on-site 4 days per week. Relocation assistance is not available for this position. What you'll do:<ul><li>Oversee and analyzes existing workflow and processes by organizing and integrating resources and systems.</li><li>Implements and monitors processes and performance standards and proactively identifies opportunities to promote continuous efficient and effective operations.</li><li>Provides team oversight on efforts to coordinate, prepare, and perform actuarial analyses in the development of rates, pricing strategies, financial models, or financial forecasts.</li><li>Provides guidance and supports actuarial modeling software driven models and maintains understanding of current systems impacting employees and business operations.</li><li>Analyzes process efficiency and recommends model adjustments and improvements, when appropriate.</li><li>Analyzes model input parameters and recommends adjustments.</li><li>Ensures compliance with policies, procedures, and state and federal regulations.</li><li>Reviews competitive analyses and actuarial regulatory correspondence and filings for accuracy.</li><li>Ensures work products comply with the guidelines of the American Academy of Actuaries and Actuarial Standards of Practice.</li><li>Analyzes industry trends and provides recommendations regarding changes related to relevant products, premiums, FIT and regulations.</li><li>Builds and oversees a team of employees for assigned functional area through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities.   </li><li>Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.</li></ul>What you have:<ul><li>Bachelor’s degree OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.  (Total of 12 years of experience without bachelor’s degree)</li><li>8 years of progressive actuarial related experience.</li><li>3 years of direct team lead or management experience.</li><li>Fellow of the Society of Actuaries OR completed all requirements to obtain Fellowship except for the Fellowship Modules and or the Fellowship Admissions Course (FAC).</li><li>Knowledge of applicable policies, procedures, and state and federal regulations.</li><li>Knowledge of guidelines of the American Academy of Actuaries and Actuarial Standards of Practice.</li><li>Demonstrated holistic understanding of the business operations and analytics with ability to communicate clearly to influence business strategies and solutions with key stakeholders.</li><li>Experience conceptualizing innovative approaches to actuarial studies and financial models and driving innovation to team members.</li></ul>What sets you apart:  <ul><li>US military experience through military service or a military spouse/domestic partner</li><li>2 years of experience with indexed annuities including living benefits</li><li>5 or more years of valuation and forecasting experience using Moody's AXIS</li><li>Direct leadership experience managing a team</li><li> In depth knowledge of VM-22 (1 year)</li><li> In depth knowledge of VM-31 (2 years)</li><li> 2 years of Affiliated and non-affiliated reinsurance experience (flow and closed block)</li><li>1 year of deposit accounting experience</li><li> Advanced degree (MS/PhD)</li></ul>Compensation range: The salary range for this position is: $164,780 - $314,960USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.  Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.  USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Director, Life Actuary – Life Company Valuation

Why USAA?At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.The OpportunityUSAA is currently looking for dedicated Health Solutions Specialists (Intermediate Level) to join our team.  In Health Solutions, we offer Medicare Advantage and Medicare Supplement plans, as well as final expense policies. Our goal is to provide the best possible service to our members, while educating them on all options available within Life Company (health and life insurance and annuities).  The Health Representative helps to ensure the financial security of our membership by facilitating the acquisition and retention of health insurance, dental/vision insurance, long term care solutions, and related products. We offer a flexible work environment that requires an individual to be in the office 5 days per week with potential hybrid opportunity after 6 months. This position will be based on the San Antonio, TX; Phoenix, AZ.; Colorado Springs, CO; Tampa, FL; or Plano, TX. campus. Relocation assistance is not available for this position. What you'll do:<ul><li>Receives inquiry or request for advice or service from current members through various channels, including phone calls, emails, and faxes.</li><li>Asks questions to discover key information and life events and understand need or problem. Documents relevant information.</li><li>Recognizes life events, understands and assesses the member's needs, financial situation, and goals.</li><li>Makes recommendation(s) and motivates member to take action on recommendation(s). Overcomes objections using advanced sales</li><li>techniques and persuasion skills and implements recommendation(s).</li><li>Educates the member on how regulatory changes will impact a product.</li><li>Articulates benefits and motivates the member to acquire and/or retain various health products through inbound and outbound member communications.</li><li>May provide limited member servicing support.</li><li>Ensures adherence to company and regulatory practices.</li><li>Supports enterprise business goals through the achievement of individual referral and product acquisition goals.</li><li>Employees in Health Solutions acquire and apply advanced knowledge of complex health insurance and Medicare solutions, dental and vision insurance, and long term care solutions to assist members with choosing and managing the best products for their needs.</li><li>Employees in Health Solutions work with brokered products and act as an agent for the member.</li><li>Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.</li></ul>What you have:<ul><li>High School Diploma or General Equivalency Diploma required.</li><li>Required maintenance of Life and Health license.</li><li>Required annual completion of AHIP and Broker/Carrier appointments.</li><li>1 or more years customer service/sales experience.</li><li>Experience delivering frequent written and oral communication.</li><li>Experience acquiring and applying new concepts and information.</li><li>Experience processing and analyzing information.</li><li>Experience fulfilling requests and meeting deadlines.</li><li>Experience resolving conflict and negotiating.</li><li>Experience multi-tasking in an operating systems environment.</li><li>Experience participating in or leading teams.</li><li>Successful completion of a job-related assessment may be required.</li></ul>What sets you apart:  <ul><li>Current Life and Health License</li><li>Experience working with Medicare Advantage and Medicare Supplement Plans</li><li>1 or more years of experience working during the Medicare Annual Enrollment Period (AEP)</li><li>Experience working with Final Expense Policies</li><li>Life Insurance Sales experience</li><li>Call Center experience a plus</li></ul>Compensation range: The salary range for this position is: $45,470 - $76,730USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).<h1></h1><h1></h1>Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.  Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.comApplications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.  USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Health Solution Specialist Intermediate (Level 2) – Life Company

Why USAA?At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.The OpportunityUSAA is currently looking for dedicated Health Solutions Specialists (Mid-Level) to join our team.  In Health Solutions, we offer Medicare Advantage and Medicare Supplement plans, as well as final expense policies. Our goal is to provide the best possible service to our members, while educating them on all options available within Life Company (health and life insurance and annuities).  The Health Representative helps to ensure the financial security of our membership by facilitating the acquisition and retention of health insurance, dental/vision insurance, long term care solutions, and related products. We offer a flexible work environment that requires an individual to be in the office 5 days per week with potential hybrid opportunity after 6 months. This position will be based on the San Antonio, TX; Phoenix, AZ.; Colorado Springs, CO; Tampa, FL; or Plano, TX. campus. Relocation assistance is not available for this position. What you'll do:<ul><li>Receives inquiry or request for advice or service from current members through various channels, including phone calls, emails, and faxes.</li><li>Asks questions to discover key information and life events and understand need or problem. Documents relevant information.</li><li>Recognizes life events, understands and assesses the member's needs, financial situation, and goals.</li><li>Makes recommendation(s) and motivates member to take action on recommendation(s). Overcomes objections using advanced sales</li><li>techniques and persuasion skills and implements recommendation(s).</li><li>Educates the member on how regulatory changes will impact a product.</li><li>Articulates benefits and motivates the member to acquire and/or retain various health products through inbound and outbound member communications.</li><li>May provide limited member servicing support.</li><li>Ensures adherence to company and regulatory practices.</li><li>Supports enterprise business goals through the achievement of individual referral and product acquisition goals.</li><li>Employees in Health Solutions acquire and apply advanced knowledge of complex health insurance and Medicare solutions, dental and vision insurance, and long term care solutions to assist members with choosing and managing the best products for their needs.</li><li>Employees in Health Solutions work with brokered products and act as an agent for the member.</li><li>Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.</li></ul>Work Hours:<ul><li>Hours of operation<ul><li>January – September /Monday – Friday / 7:30am – 6:00pm (Central)</li><li>October – December/ Monday – Friday with some weekends / 7:30 – 8:00 PM (Central)</li></ul></li><li>Your 8-hour shift will fall within these hours.  We are currently looking for closing shift</li><li>This role is required to be in office, with potential hybrid opportunity after 6 months.</li></ul>What you have:<ul><li>High School Diploma or General Equivalency Diploma required.</li><li>Required maintenance of Life and Health license.</li><li>Required annual completion of AHIP and Broker/Carrier appointments.</li><li>2 or more years customer service/sales experience.</li><li>Experience delivering frequent written and oral communication.</li><li>Experience acquiring and applying new concepts and information.</li><li>Experience processing and analyzing information.</li><li>Experience fulfilling requests and meeting deadlines.</li><li>Experience resolving conflict and negotiating.</li><li>Experience multi-tasking in an operating systems environment.</li><li>Experience participating in or leading teams.</li><li>Successful completion of a job-related assessment may be required.</li></ul>What sets you apart:  <ul><li>Current Life and Health License</li><li>3 or more years of experience working with Medicare Advantage and Medicare Supplement Plans</li><li>3 or more years of experience working during the Medicare Annual Enrollment Period (AEP)</li><li>3 or more years of experience working with Final Expense Policies</li><li>Life Insurance Sales experience</li><li>Call Center experience a plus</li></ul>Compensation range: The salary range for this position is: $54,550 - $92,060USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.  Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.comApplications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.  USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Health Solution Specialist Mid-Level (Level 1) – Life Company

Why USAA?At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.The OpportunityAs a dedicated Injury Examiner, you will be responsible to adjust complex auto bodily injury claims, UM/UIM, and small business claims to include confirming coverage, determining liability, investigating, evaluating, negotiating, and adjudicating claims in compliance with state laws and regulations. Responsible for delivering a concierge level of best-in-class member service through setting appropriate expectations, proactive communications, advice, and empathy.This role is remote eligible in the continental U.S. with occasional business travel. However, individuals residing within a 60-mile radius of a USAA office will be expected to work on-site three days per week.<h2>What you'll do:</h2><ul><li>Adjusts complex auto bodily injury claims with significant injuries (e.g. traumatic brain injury, disfigurement, fatality) and UM/UIM, and small business claims, as well as some auto physical damage associated with those claims. Identifies, confirms, and makes coverage decisions on complex claims.</li><li>Investigates loss details, determines legal liability, evaluates, negotiates, and adjudicates claims appropriately and timely; within appropriate authority guidelines with clear documentation to support accurate outcomes.</li><li>Prioritizes and manages assigned claims workload to keep members and other involved parties informed and provides timely claims status updates.</li><li>Collaborates and supports team members to resolve issues and identifies appropriate matters for escalation.</li><li>Partners and/or directs vendors and internal business partners to facilitate timely claims resolution.</li><li>Serves as a resource for team members on complex claims.</li><li>Delivers a best-in-class member service experience by setting appropriate expectations and providing proactive communication.</li><li>Works various types of claims, including ones of higher complexity, and may be assigned additional work outside normal duties as needed.</li><li>Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.</li></ul>What you have:<ul><li>High School Diploma or General Equivalency Diploma.</li><li>4 years auto claims and injury adjusting experience.</li><li>Advanced knowledge and understanding of the auto claims contract, investigation, evaluation, negotiation, and accurate adjudication of claims as well as application of case law and state laws and regulations.</li><li>Advanced negotiation, investigation, communication, and conflict resolution skills.</li><li>Demonstrated strong time-management and decision-making skills.</li><li>Proven investigatory, prioritizing, multi-tasking, and problem-solving skills.</li><li>Advanced knowledge of human anatomy and medical terminology associated with bodily injury claims.</li><li>Ability to exercise sound financial judgment and discretion in handling insurance claims.</li><li>Advanced knowledge of coverage evaluation, loss assessment, and loss reserving.</li><li>Acquisition and maintenance of insurance adjuster license within 90 days and 3 attempts.</li></ul>What sets you apart:<ul><li>2 or more years of high-value catastrophic injury experience (e.g. traumatic brain injury, disfigurement, fatality) to include UM/UIM coverage</li><li>College Degree (Bachelor’s or higher).</li><li>Insurance Designation.</li></ul>Compensation range: The salary range for this position is: $85,040 - $162,550.USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.  Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.comApplications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.  USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Injury Examiner

Why USAA?At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.The OpportunityAs a dedicated Life Actuarial Solutions Analyst Lead you will be part of the Life Company’s Modeling Operations Team.  The Life Modeling Operations Team is a diverse team that supports the complex life actuarial modeling ecosystem, which consumes data from multiple sources across USAA to support actuarial functions. You will lead and integrate innovative solutions for Life/Annuity/Health actuarial work. Identify, research, and assess capabilities and industry best practices, and prioritizes business capability requirements. Apply expert knowledge and provides technical and analytical solutions in the area of pricing and product development, experience studies, actuarial assumption reviews, reserve calculations, financial reporting, asset liability management or competitive analysis.This role is remote eligible in the continental U.S. with occasional business travel. However, individuals residing within a 60-mile radius of a USAA office will be expected to work on-site four days per week.What you'll do:<ul><li>Identify opportunities to leverage untapped data sources through collaboration across the enterprise.</li><li>Design and implements solutions to solve unanswered business questions and anticipates future business questions.</li><li>Influence and develops innovative solutions with significant impact to support organizational goals.</li><li>Lead the implementation of departmental process improvements and advise Senior Management on issues.</li><li>Serve as a primary resource for cross functional team members on escalated issues of a unique nature.</li><li>Lead and influence projects related to actuarial solutions including automation, IT projects, or product development initiatives.</li><li>Oversee requirement development through testing and implementation.</li><li>Research and communicates benefits of the proposed solutions to Senior Management.</li><li>Monitor regulatory compliance and internal controls of processes and procedures and develops processes to comply with new or changing regulation.</li><li>Work with business partners to understand key regulatory implications that impact processes.</li><li>Translate complex actuarial business challenges and proposed solutions to senior management.</li><li>Make business solution proposals and communicates to influence the recommendation to business partners and senior management in a clear, concise, logical and organized manner.</li><li>Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.</li></ul>What you have:<ul><li>Bachelor’s degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.</li><li>8 or more years of technical analysis experience</li></ul>What sets you apart:<ul><li>Bachelor’s degree in mathematics, computer science, statistics, economics, finance, actuarial science, or another similar quantitative field</li><li>Experience with SQL or similar programming languages</li><li>Experience working in IT for a life insurance company</li><li>Knowledge of life insurance and annuity product features</li><li>Experience leading projects for actuarial or modeling functions</li><li>Excellent verbal and written communication skills, with the ability to tailor the content for varying audiences.</li><li>Strong aptitude for problem solving and technology</li><li>Quick learner, self-starter, and ability to work well autonomously and with others.</li><li>US military experience through military service or a military spouse/domestic partner</li></ul>Compensation range: The salary range for this position is: $114,080 - $218,030.USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.  Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.  USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Life Actuarial Solutions Analyst Lead

Why USAA?At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.The OpportunityDedicated Life Actuary Associate to join the Life Company’s Actuarial Modeling Team.  This role coordinates, prepares, and performs actuarial analyses required to develop new products, project future results, reprice existing products, and/or determine financial strength.This role is remote eligible in the continental U.S. with occasional business travel. However, individuals residing within a 60-mile radius of a USAA office will be expected to work on-site four days per week.  Relocation assistance is not available for this position. What you'll do:<ul><li>Performs moderately complex to complex work assignments utilizing actuarial modeling software driven models for pricing, valuation, and/or risk management.</li><li>Responsible for data compilation, analytical support, and data integrity to include entering data and tables, running models, and generating reports.</li><li>Participates in developing recommendations for model adjustments and improvements, when appropriate.</li><li>Identifies and resolves issues pertaining to model projections and data analysis.  Navigates obstacles that arise to deliver the work product.</li><li>Serves as a resource to team members on escalated issues of a routine to moderately complex nature.</li><li>Serves as a key resource on projects involving cross functional actuarial areas.</li><li>Leads smaller projects through concept, planning, execution, and implementation phases with minimal guidance (i.e. leading annual assumption/ model updates.)</li><li>Produces charts, tables, and reports to explain calculations and proposals. </li><li>Maintains and develops procedures supporting key processes, including but not limited to: actuarial models, tools leveraged in complying with laws and regulations, reports, etc.</li><li>Maintains proper price level, price structure, data availability and other requirements to achieve profitability and competitive goals.</li><li>Identifies critical assumptions to monitor and suggest timely remedies to correct or prevent unfavorable trends.</li><li>Identifies sources of gain and loss by product and assumption with presentations to direct supervisor.</li><li>Tests impact of assumptions and the appropriate premiums, interest margins, reserves, and cash values for profitability and viability of new and existing products.</li><li>Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.</li></ul>  What you have:<ul><li>Bachelor’s degree OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.  (Total of 6 years of experience without bachelor’s degree)</li><li>2 years relevant actuarial, business or analytical experience.</li><li>Attainment of Society of Actuaries Associateship OR completed all requirements for attainment of their ASA except for attending the Associateship Professionalism Course (APC).</li><li>Experience in developing and delivering Innovative Actuarial Analyses/Processes leveraging programs such as Microsoft Excel, SAS, or other data analysis applications.</li><li>Experience leveraging actuarial projections to gain insights and recommendations to address business challenges.</li></ul>What sets you apart:  <ul><li>US military experience through military service or a military spouse/domestic partner</li><li>ASA (Fellow of the Society of Actuaries) designation</li><li>Experience using Moody’s AXIS software</li><li>Prior Actuarial experience with Life Insurance Annuity Products</li><li>Fixed Index Annuity Experience</li><li>Reinsurance Experience</li><li>Understanding of LDTI and Statutory Reserving</li></ul>Compensation range: The salary range for this position is: $93,770 - $179,240USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.  Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.  USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Life Actuary Associate – Life Actuarial Modeling Team

Why USAA?At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.The OpportunityWe are seeking a dedicated Life Actuary to join the Life Company’s Asset Liability Management Team.  This role coordinates, prepares, and performs actuarial analyses required to develop new products, project future results, reprice existing products, and/or determine financial strength.This role is remote eligible in the continental U.S. with occasional business travel. However, individuals residing within a 60-mile radius of a USAA office will be expected to work on-site four days per week.  Relocation assistance is not available for this position.What you'll do:<ul><li>Performs complex work assignments utilizing actuarial modeling software driven models for pricing, valuation, and/or risk management.</li><li>Reviews laws and regulations to ensure all processes are compliant; and provides recommendations for improvements and monitors industry communications regarding potential changes to existing laws and regulations.</li><li>Runs models, generates reports, and presents recommendations and detailed analysis of all model runs to Actuarial Leadership.</li><li>May make recommendations for model adjustments and improvements, when appropriate.</li><li>Shares knowledge with team members and serves as a resource to team on escalated issues and navigates obstacles to deliver work product.</li><li>Leads or participates as a key resource on moderately complex projects through concept, planning, execution, and implementation phases with minimal guidance, involving cross functional actuarial areas.</li><li>Develops exhibits and reports that help explain proposals/findings and provides information in an understandable and usable format for stakeholders.</li><li>Identifies and provides recommended solutions to business problems independently, often presenting recommendation to leadership.</li><li>Maintains proper price level, price structure, data availability and other requirements to achieve profitability and competitive goals.</li><li>Identifies critical assumptions to monitor and suggest timely remedies to correct or prevent unfavorable trends.</li><li>Tests impact of assumptions by identifying sources of gain and loss, the appropriate premiums, interest margins, reserves, and cash values for profitability and viability of new and existing products.</li><li>Advises management on issues and serves as a primary resource for their individual team members on escalated issues.</li><li>Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.</li></ul>What you have:<ul><li>Bachelor’s degree OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.  (Total of 8 years of experience without bachelor’s degree)</li></ul>​<ul><li> Do you have one of the following:</li><li>4 years relevant actuarial or analytical experience and attainment of Fellow within the Society of Actuaries (Bachelor’s degree + 4 years of experience + FSA)</li><li>OR 8 years relevant actuarial experience and attainment of Associate within the Society of Actuaries. (Bachelor’s Degree + 8 years of experience + ASA)</li><li>OR 8 years relevant actuarial or analytical experience and attainment of Fellow within the Society of Actuaries (FSA)</li><li>OR 12 years relevant actuarial or analytical experience and attainment of Associate within the Society of Actuaries (ASA)</li></ul><ul><li>Experience performing complex work assignments utilizing actuarial modeling software driven models for pricing, valuation, and/or risk management.</li></ul><ul><li>Demonstrated experience communicating complex actuarial analysis and recommendations to technical and non-technical audiences.</li></ul>What sets you apart:  <ul><li>US military experience through military service or a military spouse/domestic partner</li><li>FSA (Fellow of the Society of Actuaries) designation</li><li>Experience using Moody’s AXIS software</li><li>2 or more years of experience with asset liability management or cash flow testing</li><li>Prior Actuarial experience with Life Insurance and Annuity Products</li><li>Fixed Indexed Annuity (FIA) Experience</li></ul>Compensation range: The salary range for this position is: $127,310 - $236,250USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.  Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.  USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Life Actuary– Asset Liability Management Team

Why USAA?At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.The OpportunityWe are hiring an Auto Non-Injury Core and an Auto Non-Injury Express - Manager, Claims Operations. As a dedicated Manager, Claims Operations, for Auto Non-Injury, Core or Express, you will manage and be accountable for auto, property, and other claims operations member service employees who are responsible for serving our members, and providing appropriate solutions as they investigate, evaluate, and negotiate the claim. You will develop engaged employees through regular coaching and feedback to deliver business results. You will execute process improvements, provide feedback on the process, and lead organizational process changes. You will drive execution of operational risk management, regulatory compliance training, policies, and procedures.We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position will be based in Colorado Springs, CO Office. Relocation assistance is not available for this position.What you’ll do:<ul><li>Inspect and review quality of claim files and provide feedback to employees as appropriate. </li><li>Be responsible for ongoing coaching and driving awareness so employees understand how their work and contributions support the overall claims and Enterprise strategies. </li><li>Proactively identify opportunities to improve operational effectiveness, member experiences and processes providing feedback to internal partners</li><li>Create conditions for success removes obstacles, leads and champions change.</li><li>Achieve optimal productivity through managing workload volumes, staffing, training needs, and identifying and implementing appropriate solutions.</li><li>Be responsible for ongoing monitoring of work to ensure consistent execution of processes and adherence to guidelines and frameworks.</li><li>Handle escalations and make appropriate decisions based on the policy.</li><li>Facilitate and guide employees through skill identification and developing for career progression Supports projects by serving as a subject matter expert.</li><li>Hire, develop, and coach claims employees for results delivery.</li><li>Consistently coach employees on claims handling and identify opportunities to improve overall process and engagement.</li><li>Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.</li></ul> What you have:<ul><li>Bachelor’s degree: OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.</li><li>6 years of progressive customer service, operational, military or leadership experience to include a minimum of 2 years of claims handling experience required with demonstrated proficiency.</li><li>2 years of direct team lead, supervisory or management experience. </li><li>Experience using and interpreting data to make decisions.</li><li>Demonstrated leadership, initiative, customer service and/or claims handling skills.</li><li>Acquisition and maintenance of applicable insurance adjuster license within 6 months’ time in role.</li></ul> What sets you apart:<ul><li>Current experience as a Claims Manager or Supervisor.</li><li>2+ years handling Complex Non-Injury Auto coverage and liability decisioning.</li><li>2+ years physical damage and/or auto injury claims experience.</li><li>Strong experience coaching and developing claims adjusters to meet organizational and development / career path goals.</li><li>US military experience through military service or a military spouse/domestic partner.</li></ul> Compensation range: The salary range for this position is: $103,450 - $197,730.  USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).   Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.  Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.  USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Manager, Claims Operations - Core & Express

Why USAA?At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.The OpportunityAs a dedicated Complex Auto Adjuster, you will adjust highly complex auto insurance claims presented by or against our members to include the end-to-end claims process and settling claims in compliance with state laws and regulations. Accountable for delivering best in class service, through setting appropriate expectations, proactive communications, advice, and empathy.Within defined guidelines and framework, responsible to adjust highly complex auto insurance claims presented by or against our members to include the end-to-end claims process and settling claims in compliance with state laws and regulations. Accountable for delivering best in class service, through setting appropriate expectations, proactive communications, advice, and empathy.We offer a flexible work environment that requires an individual to be in the office 3 days per week, after completing 6 months in office. This position will be based in our Colorado Springs, CO Campus locations only. Relocation assistance is not available for this position.What you'll do:<ul><li>Investigates to determine coverage, liability, and physical damage including total loss settlements for highly complex auto claims.</li><li>Negotiates liability for comparative negligence (claimant or adverse carrier).</li><li>Identifies coverage concerns, reviews prior loss history, determines, and creates Special Investigation Unit (SIU) referrals, when appropriate.</li><li>Interacts with multiple parties to gather information (police reports, recorded statements, witness statements) determine liability.</li><li>Analyzes information obtained to establish compliance for regulatory requirements and settlement value.</li><li>Evaluates and negotiates settlement of automobile first and third-party physical damage claims within established settlement authority limits and negotiates any excessive storage charges.</li><li>Resolves claims through proactive problem solving and decision making, within authority guidelines and under moderate supervision, overcoming obstacles, and effectively prioritizing the workload.</li><li>Clearly documents thought process including damage evaluation, investigation, negotiation, and settlement decisions.</li><li>Collaborates and sets expectations with external and internal business partners to facilitate claims resolution.</li><li>Supports members, business partners, and claimants, through use of varying communication channels to include utilization of digital tools to drive timely and effective resolutions through exceptional service.</li><li>Applies proficient knowledge of P&C insurance industry products, services, to include P&C insurance policy contracts, coverages and internal claims handling process and procedures.</li><li>May serve as an informal resource for team members.</li><li>Applies proficient knowledge of Auto Physical Damage to adjust claims.</li><li>Supports workload surges and catastrophe (CAT) response operations as needed, including mandatory on-call dates and potential evening, weekend, and/or holiday work outside normal work hours.</li><li>May be assigned CAT deployment travel with minimal notice during designated CATs.</li><li>Works various types of claims, including ones of higher complexity, and may be assigned additional work outside normal duties as needed.</li><li>Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.</li></ul>What you have:<ul><li>High School Diploma or General Equivalency Diploma.</li><li>2 years of customer service experience.</li><li>1 year of experience handling low to moderately complex auto non injury liability claims.</li><li>Acquisition and maintenance of insurance adjuster license within 90 days and 3 attempts.</li><li>Experience determining auto liability coverage.</li><li>Proficient knowledge and understanding of the auto claims contract as well as application of case law and state laws and regulations.</li><li>Demonstrated negotiation, investigation, communication, and conflict resolution skills.</li><li>Proven investigatory, analytical, prioritizing, multi-tasking, and problem-solving skills.</li><li>Ability to organize, analyze, and effectively determine risk and appropriate response. </li><li>Successful completion of a job-related assessment may be required.</li></ul>What sets you apart:<ul><li>Bachelor's degree</li><li>Active Adjuster's License</li><li>1-2 years recent multi-vehicle claims liability to include comparative negligence</li><li>Guidewire Claims Center experience</li><li>Contract Interpretation experience: Liability & Physical Damage Coverage and Uninsured/Underinsured Motorists Property Damage</li><li>Dispute resolution experience: Liability Investigation/Comparative Negligence, Unrelated Prior Vehicle Damages, Total Loss Valuation/Negotiation, Non-Owned Vehicles/Rideshare/Permissive Driver, Exceeding Coverage Limits</li><li>Arbitration/Subrogation knowledge</li><li>US military experience through military service or a military spouse/domestic partner</li></ul>Salary: The salary range for this position is: $56,240.00 - 94,910.00USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.  Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.comApplications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.  USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Sr. Auto Adjuster

Why USAA?At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.The OpportunityAs a dedicated Senior Property Adjuster, you will work within defined guidelines and framework, investigate, evaluate, negotiate and settle complex property insurance claims presented by or against our members. You will confirm/analyze coverage, recognize liability exposure and negotiate equitable settlement in compliance with all state regulatory requirements. You will recognize and empathize with members’ life events, as appropriate.This hybrid role requires an individual to be in the office 3 days per week. Typical work schedules are 9:00 am - 5:30 pm (local time) Monday to Friday and may include some weekends. This position can be based in the Colorado Springs, CO office.Relocation assistance is not available for this position.The Inside Sr. Property Adjuster role is a call center environment with a high volume of calls. This is an hourly, non-exempt position with paid overtime available.Tasks:<ul><li>Proactively manage assigned claims caseload comprised of claims with moderate complexity damages that require commensurate knowledge and understanding of claims coverage.</li><li>Partner with vendors and internal business partners to facilitate moderate complexity claims resolution. May also involve external regulatory coordination to ensure appropriate documentation and compliance.</li><li>Investigate claim damages by conducting research from various sources, including the insured, third parties, and external resources. May identify and resolve potential discrepancies and identifies subrogation potential resulting from unusual characteristics.</li><li>Identify coverage concerns, reviews prior loss history, determines and creates Special Investigation Unit (SIU) referrals, when appropriate. Determines coverage through analyzing investigation information involving moderate complexity policy terms and contingencies.</li><li>Determine and negotiates moderate complexity claims settlement. Develops recommendations and collaborates with management for determining settlement amounts outside of authority limits and accurately manages claims outcomes.</li><li>Maintain accurate, thorough, and current claim file documentation throughout the claims process.</li><li>Apply proficient knowledge of estimating technology platforms and virtual inspection tools; Utilizes platforms and tools to prepare claims estimates to manage moderate complexity property insurance claims.</li><li>Apply working knowledge of industry standards of inspection, damage mitigation and restoration techniques.</li><li>Serve as an informal resource for team members.</li><li>Recognize and addresses jurisdictional challenges such as applicable legislation and construction considerations.</li><li>Support workload surges and catastrophe (CAT) response operations as needed, including mandatory on-call dates and potential evening, weekend, and/or holiday work outside normal work hours.</li><li>May be assigned CAT deployment travel with minimal notice during designated CATs.</li><li>Work various types of claims, including ones of higher complexity, and may be assigned additional work outside normal duties as needed.</li><li>Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.</li></ul>What you have:<ul><li>High School Diploma or General Equivalency Diploma.</li><li>2 years relevant property adjusting and/or claims adjusting experience handling moderately complex claims or construction related industry/insurance experience.</li><li>Developing knowledge of residential construction.</li><li>Working knowledge of estimating losses using Xactimate or similar tools and platforms.</li><li>Demonstrated negotiation, investigation, communication, and conflict resolution skills.</li><li>Working knowledge of property claims contracts and interpretation of case law and state laws and regulations.</li><li>Proficient in prioritizing and multi-tasking, including navigating through multiple business applications.</li><li>May need to travel up to 50% of the year (local & non-local) and/or work catastrophe duty when needed.</li><li>Acquisition and maintenance of insurance adjuster license within 90 days and 3 attempts.</li></ul>What sets you apart:<ul><li>Experience desk adjusting property claims involving Dwelling, Other Structures, Loss of Use, and Contents using virtual technologies (Hosta, Hover, Xactimate, ClaimsX)</li><li>Experience handling large loss complex claims (i.e., water, vandalism, malicious mischief, foreclosures, earth movement, appraisal, collapse, etc.)</li><li>Experience handling water loss claims including water mitigation, water loss estimating and reconciliation</li><li>Experience with full file ownership</li><li>Insurance industry designations such as AINS, CPCU, AIC, SCLA (or actively pursuing)</li><li>Xactimate Level 1 and/or Level 2 certification</li><li>Experience in a call center environment</li><li>Currently hold an active Adjuster License</li><li>Bachelor’s degree</li><li>US military experience through military service or a military spouse/domestic partner</li></ul>Compensation range: The salary range for this position is: $63,590 - $117,990.Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.  Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.comApplications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.  USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Sr. Desk Property Adjuster (Hybrid)

Learn more about free job search tools, learning opportunities, and exclusive member events.

Discover CareerCircle

Access resources to advance your job search and career growth.

Tools & Training

Explore a wide range of job opportunities that match your skills and career goals.

Search Jobs

Create a professional resume that captures the attention of top employers with our easy-to-use tool.

Resume Builder

Prepare for your next interview with our expert tips and strategies.

Interview Prep

Discover in-depth profiles of leading employers to find your ideal workplace.

Search Companies

Develop in-demand skills with curated courses for today’s job market.

Courses

Access career resources and job postings anytime, anywhere with our app.

Mobile App

Source skilled talent and build your team.

Talent Acquisition

Access skilled talent ready to excel via our AI-driven platform, virtual events, and recruitment services.

CareerCircle TalentConnect

Transform your workforce and hiring practices with essential training and continuing education.

InclusiveU

Broaden your talent pool with dedicated support for individuals with disabilities.

Getting Hired Powered by CareerCircle

Mission aligned solutions supporting Non-Profit Organizations, Educational Institutions, Local Workforce Development Boards, and Learning Providers.

Upskilling & Job Advocacy

Upskilling solutions designed to empower members with in-demand skills training and ongoing support for successful certificate completion.

CareerReady

Job advocacy solutions to connect job seekers to inclusive employers through dedicated recruiting support.

CareerAdvocacy

Learn how we connect all communities with careers and build skilled talent pipelines.

About CareerCircle

Discover answers to common questions and gain insights into our goals and services.

Reach out to us for inquiries, support, or to learn more about our mission and services.

Contact

Explore our blog for latest news and trends for job seekers and employers.

Blog

Access our virtual career fairs, job seeker workshops, and employer focused webinars.

Events

Discover valuable resources to enhance your hiring strategy and drive organizational success.

Employer Resources

Get the latest news and updates on our mission, partnerships, and community impact.

USAA Jobs

Browse USAA Jobs

JOB SEEKERS

EMPLOYERS

COMMUNITY PARTNERS

ABOUT

RESOURCES