Why USAA?At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.The OpportunityAs a near-credentialed analyst on the Auto Core Pricing Modernization team, you will be responsible for independently applying complex technical and actuarial methodologies as well as requiring expert knowledge in one actuarial practice area (pricing, reserving, modeling, catastrophe risk, claims analytics, product management, etc.) to complete unstructured projects.This position can work remotely in the continental U.S. with occasional business travel.What you'll do:<ul><li>Independently apply complex technical and actuarial methodologies, as well as proficient actuarial knowledge, to complete unstructured projects</li><li>Select and ensure quality of data used to perform trend analysis supports rate level indications; translates business problem into technical requirements; runs catastrophe models and interprets and communicates results to support business activities while executing and enhancing a strong control environment with guidance from an experienced catastrophe modeler.</li><li>Utilize actuarial, mathematical, or statistical techniques to augment actuarial work product.</li><li>Create and deliver training to teammates on mechanics of actuarial tools and processes.</li><li>Apply understanding of products supported, stakeholders’ needs, and industry trends to solve unstructured business problems.</li><li>Identify compliance gaps and process improvements and recommends develops solutions.</li><li>Lead unit initiatives and participates in cross-functional efforts as a technical subject matter expert.</li><li>Effectively communicate insights and solutions to all audiences, including executive leadership.</li><li>Synthesize complex and conflicting information into a clear and influential value proposition.</li><li>Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.</li></ul>What you have:<ul><li>Bachelor’s degree; OR 4 years of related Actuarial/business/analytical experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.</li><li>4 years of Actuarial or analytical business experience.</li><li>No more than 2 Casualty Actuarial Society (CAS) exams away from Associate of the Casualty Actuarial Society (ACAS) Credential and All Validation of Education Experience (VEEs) completed.</li><li>Demonstrated competency with relevant actuarial, mathematical, and statistical techniques and approaches used to support fact-based decision-making.</li><li>Intermediate knowledge of data analysis tools, data visualization, developing analysis queries and procedures in Python, R, SQL, SAS, BI tools or other analysis software, and relevant industry data & methods and ability to connect external insights to business problems.</li><li>Experience communicating complex solutions and analysis to both technical and nontechnical audiences.</li></ul>What sets you apart:<ul><li>Experience with Personal Lines Auto Pricing</li><li>Experience with launching a new insurance product</li><li>Experience with Earnix </li><li>US military experience through military service or a military spouse/domestic partner</li></ul>Compensation range: The salary range for this position is: $103,450 - $197,730.Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.  Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.  USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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Actuarial Analyst I (Mid-Level)

Why USAA?At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.The OpportunityAs a dedicated Actuarial Analyst II on the Noblr – Insurance Product and Actuary team, you will be part of a team developing new P&C product opportunities within USAA. This experienced analyst may also be responsible for independently applying actuarial methodologies to complete structured projects and serves as a technical subject matter expert on assigned tasks.We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, Chesapeake, VA or Tampa, FL. Relocation assistance is not available for this position.What you'll do:<ul><li>Independently applies actuarial methodologies to complete structured projects.</li><li>Builds tools to test and implement new methodologies that improve accuracy of actuarial analysis; applies model results to select new variables and refresh existing variables in a rating algorithm; analyzes results from multiple methodologies to propose reserve selections and documenting rationale).</li><li>Identifies and improves existing processes using actuarial, mathematical, or statistical techniques.</li><li>Proactively resolves technical issues and identifies appropriate issues for escalation.</li><li>Assists others with troubleshooting issues.</li><li>Creates instructions and training materials for actuarial tools and processes.</li><li>Mentors new team members.</li><li>Applies business acumen to provide actionable insights that help solve business problems.</li><li>Effectively communicates insights and solutions to broad audiences including actuarial and non-actuarial partners.</li><li>Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.</li></ul>What you have:<ul><li>Bachelor’s degree; OR 4 years of related Actuarial/business/analytical experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.</li><li>2 years of Actuarial or analytical business experience.</li><li>3 Casualty Actuarial Society (CAS) exams.</li><li>Experience with relevant actuarial, mathematical, and statistical techniques and approaches used to support fact-based decision-making.</li><li>Intermediate knowledge of data analysis tools, data visualization, developing analysis queries and procedures in Python, R, SQL, SAS, BI tools or other analysis software, and relevant industry data & methods and ability to connect technical insights to business problems.</li></ul>What sets you apart:<ul><li>P&C Personal Lines Actuarial experience </li><li>Actuarial experience in innovative and non-standard lines of business </li><li>Experience with deploying new products </li><li>Demonstrated creative problem-solving ability </li><li>US military experience through military service or a military spouse/domestic partner</li></ul>Compensation range: The salary range for this position is: $77,120 - $147,390.USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.  Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.  USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Actuarial Analyst II (Intermediate) - New P&C Products

Why USAA?At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.The OpportunityThe USAA Loss Reserving team is seeking an experienced actuary to perform Auto Material Damage loss reserving projections. The ideal candidate will have loss reserving experience and experience with the Auto line of business.This role is for a credentialed Actuary. You will leverage advanced knowledge in at least one actuarial practice area (reserving) to lead and complete broad, complex unstructured projects with countrywide product-level impact.This position can work remotely in the continental U.S. with occasional business travel.What you'll do:<ul><li>Apply advanced actuarial knowledge to complete broad and complex projects (e.g., evaluates and selects methodology to price new discount/endorsement for countrywide rollout; develops alternative methodologies to comply with complex regulatory requirements; selects metrics and designs processes to monitor model performance; translates business problems into technical requirements and performs required analysis to develop solutions; independently runs catastrophe models and interprets and communicates results to support critical business activities, while enhancing the control environment as needed.</li><li>Utilize advanced actuarial, mathematical, or statistical techniques to augment actuarial work product.</li><li>Lead special actuarial projects, such as the development of new methodologies or reporting tools.</li><li>Train new team members on the theory and mechanics of relevant actuarial methodologies.</li><li>Apply deep understanding of products supported, stakeholders’ needs, and industry trends to solve unstructured business problems.</li><li>Identify and anticipate compliance gaps and process improvements; recommends and develops solutions to mitigate risk.</li><li>Represent Actuary in cross-functional efforts.</li><li>Develop written communication and presentations that effectively convey data-driven solutions to broad audiences, including cross-functional executive leadership.</li><li>Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.</li></ul>What you have:<ul><li>Bachelor’s degree; OR 4 years of related Actuarial/business/analytical experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.</li><li>4 years of Actuarial or analytical business experience.</li><li>Associate of the Casualty Actuarial Society (ACAS) Credential.</li><li>Demonstrated advanced skills with relevant actuarial, mathematical, and statistical techniques and approaches used to support fact-based decision-making.</li><li>Advanced knowledge of data analysis tools, data visualization, developing analysis queries and procedures in Python, R, SQL, SAS, BI tools or other analysis software, and relevant industry data & methods and ability to connect external insights to business problems.</li><li>Demonstrated experience communicating complex solutions and analysis to both technical and nontechnical audiences, including executive leadership.</li></ul>What sets you apart:<ul><li>Experience in Loss Reserving </li><li>Experience with Auto line of business</li><li>US military experience through military service or a military spouse/domestic partner</li></ul>Compensation range: The salary range for this position is: $127,310 - $243,340.Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.  Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.  USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Actuary

Why USAA?At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.The OpportunityAs a dedicated credentialed Actuary on the Forecasting Team, you will provide accurate and insightful projections for forecast processes and communicate results to key business partners at all levels to drive key strategic decisioning conversations. You will also provide mentorship and guidance to more junior team members to foster a culture of learning and development.Additional responsibilities may include leveraging advanced knowledge in pricing to lead and complete broad, complex unstructured projects with countrywide product-level impact.We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, Chesapeake, VA or Tampa, FL. Relocation assistance is not available for this position.What you'll do:<ul><li>Apply advanced actuarial knowledge to complete broad and complex projects (e.g., evaluates and selects methodology to price new discount/endorsement for countrywide rollout; develops alternative methodologies to comply with complex regulatory requirements; selects metrics and designs processes to monitor model performance; translates business problems into technical requirements and performs required analysis to develop solutions; independently runs catastrophe models and interprets and communicates results to support critical business activities, while enhancing the control environment as needed.</li><li>Utilize advanced actuarial, mathematical, or statistical techniques to augment actuarial work product.</li><li>Lead special actuarial projects, such as the development of new methodologies or reporting tools.</li><li>Train new team members on the theory and mechanics of relevant actuarial methodologies.</li><li>Apply deep understanding of products supported, stakeholders’ needs, and industry trends to solve unstructured business problems.</li><li>Identify and anticipates compliance gaps and process improvements; recommends and develops solutions to mitigate risk.</li><li>Represents Actuary in cross-functional efforts.</li><li>Develop written communication and presentations that effectively convey data-driven solutions to broad audiences, including cross-functional executive leadership.</li><li>Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.</li></ul>What you have:<ul><li>Bachelor’s degree; OR 4 years of related Actuarial/business/analytical experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.</li><li>4 years of Actuarial or analytical business experience.</li><li>Associate of the Casualty Actuarial Society (ACAS) Credential.</li><li>Demonstrated advanced skills with relevant actuarial, mathematical, and statistical techniques and approaches used to support fact-based decision-making.</li><li>Advanced knowledge of data analysis tools, data visualization, developing analysis queries and procedures in Python, R, SQL, SAS, BI tools or other analysis software, and relevant industry data & methods and ability to connect external insights to business problems.</li><li>Demonstrated experience communicating complex solutions and analysis to both technical and nontechnical audiences, including executive leadership.</li></ul>What sets you apart:<ul><li>A passion for creative and innovative actuarial work and developing that mindset in less experienced analysts through project leadership and oversight related to this work</li><li>Strong Actuarial pricing expertise with experience in using a variety of pricing methodologies and models</li><li>Experience translating detailed analytics into manageable visualizations and communicating/presenting the results concisely to executive leadership</li><li>Experience working on multiple projects, managing competing priorities, and prioritizing workflow through strong partnerships with multiple business partners</li><li>Demonstrable problem-solving, critical thinking, and analytic skills</li><li>Ability to improve existing processes and create new, repeatable workflows to enhance team productivity</li><li>US military experience through military service or a military spouse/domestic partner</li></ul>Compensation range: The salary range for this position is: $127,310 - $243,340.Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.  Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.  USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Why USAA?At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.The OpportunityAs a Lead Actuary on the Small Business Insurance team at USAA, you will play a pivotal role in strengthening actuarial and analytical capabilities. You will provide essential pricing support by developing new rating structures, conducting rate indications, and collaborating closely with underwriting and product teams to deliver key insights that drive business growth. This is an exciting opportunity to make a significant impact on a new business and contribute diverse actuarial expertise across key initiativesThis dedicated credentialed Lead Actuary will leverage expert, broad actuarial knowledge in at least one actuarial practice area (pricing, reserving, modeling, catastrophe risk, claims analytics, product management, etc.) to identify, define, and design solutions for complex, thought-provoking problems that drive business results at the LOB level.This position can work remotely in the continental U.S. with occasional business travel.What you'll do:<ul><li>Apply deep and broad actuarial knowledge to identify, define, and design solutions to complex problems with ambiguous requirements (e.g., end-to-end design of rate level indications process for a new product; independently shapes and transforms all aspects of machine learning and AI for a product: (data selection, model selection, stakeholder communications, performance monitoring, etc.); independently runs catastrophe models for advanced ad-hoc analyses; provides guidance and training to peers for running and validating the catastrophe models; enhances current methodologies to tailor catastrophe model results to better represent USAA’s risk; designs and performs broad and complex actuarial analyses that produces actionable insights for company-level decision-making designs reserving methodology and technical platform for new product.</li><li>Utilize advanced actuarial, mathematical, or statistical techniques to augment actuarial work product, methodologies, and procedures.</li><li>Lead special actuarial projects, such as the development of new pricing methodologies or reporting tools to impact LOB-level initiatives.</li><li>Provide thought and/or technical expertise on complex topics and influences key stakeholders on business decisions.</li><li>Lead cross-functional actuarial initiatives.</li><li>Strategically partner with IT to influence the design, alignment, and implementation of technical business standards.</li><li>Manage USAA vendor relationship(s).</li><li>Assist the business unit with translating strategic objectives into tactical solutions.</li><li>Maintain current knowledge of market trends and emerging risks and proactively develops strategies, policies, and processes to address them.</li><li>Develop written communication and presentations that effectively to convey data-driven solutions to broad audiences including cross-functional executive leadership.</li><li>Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.</li></ul>What you have:<ul><li>Bachelor’s degree; OR 4 years of related Actuarial/business/analytical experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.</li><li>8 years of Actuarial or analytical business experience + Associate of the Casualty Actuarial Society (ACAS) Credential held for 3 years; OR 6 years of Actuarial or analytical business experience + Fellow of the Casualty Actuarial Society (FCAS) Credential.</li><li>Demonstrated expertise with relevant actuarial, mathematical, and statistical techniques and approaches used to support fact-based decision-making.</li><li>Advanced knowledge of data analysis tools, data visualization, developing analysis queries and procedures in Python, R, SQL, SAS, BI tools or other analysis software, and relevant industry data & methods and ability to connect external insights to business problems.</li><li>Demonstrated experience communicating complex solutions and analysis to cross-functional audiences, including executive leadership.</li></ul>What sets you apart:<ul><li>US military experience through military service or a military spouse/domestic partner</li><li>Experience developing pricing strategy for new products lines</li><li>Strong technical actuarial skills and ability to drive creative analytical solutions</li><li>Experience working with small commercial insurance products</li></ul>Compensation range: The salary range for this position is: $164,780- $296,610.Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.  Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.  USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Actuary Lead - P&C Pricing and Reserving

Why USAA?At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.The OpportunityIt is all about learning and growing. Our Associate Auto Claims Representative role may be a new career for you. There’s a lot to learn, but the pathway is mapped out and USAA is willing to invest in you! Our comprehensive, fully paid four-month training program includes all training materials, licensing costs, class discussions, hands-on training, e-learning modules, and the instructor led guidance will help you to support our members independently. We have new training classes starting every month.Our in-office development program provides the training you need and the encouragement to create a proactive and independent support style to service our membership. After six months in-office, you’ll have the opportunity to work offsite 2 days a week. Military veterans and spouses are highly encouraged to apply. Work schedules will vary and may include some weekends. Relocation assistance is not available for this position.We are currently seeking dedicated professionals to work in our Phoenix office (1 Norterra Drive, Phoenix, AZ 85085) as a Customer Service Auto Claims representative. Your work will focus on adjusting non-injury auto claims and you'll work under supervision to investigate, evaluate, negotiate, and adjust low complexity auto insurance claims presented by or against our members. This will include the end-to-end claims process and settling claims in compliance with state laws and regulations. In this role, you will make a difference to our members as you deliver best in class customer service through setting appropriate expectations, proactively communicating and providing advice to deliver appropriate solutions to the member.What you'll do:<ul><li>Acquire and apply basic knowledge of auto coverages. auto physical damage, and liability, in order to evaluate and settle high volume and low complexity auto claims such as; simple comprehensive and collision (i.e., single vehicle, parked and unoccupied, clear liability), glass, roadside, and rental vehicle coverages for repairable vehicles.</li><li>Resolve claims through proactive problem solving and decision making, within authority guidelines and under direct supervision, while overcoming obstacles, and effectively prioritizing the workload.</li><li>Clearly document thought process including damage evaluation, investigation, negotiation, and settlement decisions.</li><li>Collaborate and set expectations with external and internal business partners to facilitate claims resolution.</li><li>Support members, business partners, and claimants, through use of varying communication channels to include utilization of digital tools to drive timely and effective resolutions through exceptional service.</li><li>Acquire and apply a foundational knowledge of Property and Claims (P&C) insurance industry products, and services, to include P&C insurance policy contracts, coverages and internal claims handling process and procedures.</li><li>Support workload surges and catastrophe (CAT) response operations as needed, including potential evening, weekends, and/or holiday work outside normal work hours.</li><li>May be assigned CAT deployment travel with minimal notice during designated CATs.</li><li>Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.</li></ul>What you have: <ul><li>High School Diploma or equivalent experience or GED</li><li>Ability to provide exceptional customer service for our members by communicating clearly and professionally using multiple communication channels to process information related to auto claims</li><li>Ability to prioritize and multi-task while navigating through multiple business applications</li><li>Successfully acquire an insurance adjuster license and applicable state registrations within 90 days of hire</li><li>Successful completion of a job-related assessment is required.</li></ul>What sets you apart:<ul><li>US military experience through military service or a military spouse/domestic partner</li><li>Bachelor’s degree</li></ul>Compensation range: The hiring range for this position is: $47,820 - $49,820.Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.  Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.comApplications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.  USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Auto Claims Adjuster-Entry Level

Why USAA?At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.The OpportunityIt is all about learning and growing. Our Customer Service Claims Representative role may be a new career for you. There’s a lot to learn, but the pathway is mapped out and USAA is willing to invest in you! Our comprehensive, fully paid four-month training program includes all training materials, licensing costs, class discussions, hands-on training, e-learning modules, and the instructor led guidance will help you to support our members independently. We have new training classes starting every month.Our in-office development program provides the training you need and the encouragement to create a proactive and independent support style to service our membership. After six months in-office, you’ll have the opportunity to work offsite 2 days a week. Military veterans and spouses are highly encouraged to apply. Relocation assistance is not available for this position.Work schedules will vary and may include some nights and weekends. Schedules are assigned based on business need. Regularly scheduled shift hours that fall between 6 p.m. and 7 a.m. during the week, or between 6 p.m. Friday and 7 a.m. Monday are eligible for shift premium pay. We are currently seeking dedicated professionals to work in our San Antonio office as a Customer Service Claims Representative. You will be part of an outstanding contact service center, where you will focus on providing claims service to members regarding the initial contact on all auto First Notice of Loss (FNOL) claims. In addition, you will respond to status inquiries from various parties, document reported losses, set appropriate expectations, provide proactive communications, advice, and empathy to our members.What you'll do:<ul><li>Document First Notice of Loss by obtaining relevant information for effective claim investigation. Set up appropriate services, as needed, to proactively move claims forward to the furthest point in the process within scope of role and expectation.</li><li>Create loss reports, describe or verify coverage as appropriate, and initiate the most effective method of damage assessment to assign for file handling.</li><li>Assist with questions regarding the claims process and set expectations for next steps to help ensure claims are effectively resolved and accurately documented.</li><li>Resolve status inquiries and, when appropriate, route to handling adjuster.</li><li>Effectively operate in a fast-paced, high-volume, contact center environment taking back-to-back calls and navigating multiple systems and programs while maintaining an engaging member interaction that occurs across multiple communication channels.</li><li>Apply strong time management skills by closely adhering to assigned work schedule.</li><li>Embrace continuous improvement and development through coaching and collaboration with manager and team members.</li><li>Use strong call management skills by assisting members within a timely manner and limiting non-productive time.</li><li>May assign or initiate emergency services when required on specific claims.</li><li>Support workload surges and catastrophe (CAT) response operations as needed which may include potential weekends, and/or holiday work outside normal work hours.</li><li>Work various types of claim loss notices and inquiries, including ones of higher complexity, and may be assigned additional work outside normal duties as needed.</li><li>Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.</li></ul>What you have: <ul><li>High School Diploma or GED</li><li>Ability to provide exceptional customer service for our members by using active listening, verbal, and written communication skills to communicate clearly, professionally, and empathetically.</li><li>Highly developed interpersonal skills to collaborate effectively in a fast-paced team environment.</li><li>Ability to prioritize and multi-task while navigating through multiple business applications.</li><li>Successful completion of a job-related assessment is required.</li><li>May require acquisition and maintenance of insurance adjuster license within 90 days. (USAA provides all materials and licensing fees.)</li></ul>What sets you apart:<ul><li>US military experience through military service or a military spouse/domestic partner</li></ul>Compensation range: The hiring range for this position is: $43,750 to $45,750Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.  Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.comApplications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.  USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Auto Claims Contact Center Representative (Unlicensed)

Why USAA?At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.The OpportunityWe are looking for a Bank Agile Product Owner Senior for the Credit Card area.You will work directly with the agile team to prioritize work to derive business outcomes while delivering on team commitments and ensuring the voice of the customer is strongly represented. Accountable for making decisions and prioritizing the backlog to drive business outcomes in service to the Business strategy. Acts as ‘voice of the end-user’. Brings a data-driven approach to decisions and impediment removal including strategic priorities and funding allocation. Sets product / value stream direction and ensures it is aligned with key stakeholders across the organization. Establishes a Bank agile team culture routed in transparency and learning, for seeking opportunities for testing & learning, continuous Bank agile team/process improvement and quality.We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, Chesapeake, VA or Tampa, FL. Relocation assistance is not available for this position.<h2>What you'll do:</h2><ul><li>Accountable for communicating and driving the vision and strategy effectively to key stakeholders and Bank agile team members. Ensures delivery of quality product and member experience solutions through collaboration with stakeholders to determine business needs.</li><li>Responsible for working closely with the Team-of-Teams Lead to assist in clarifying and driving alignment on the business strategy, goals, and objectives. Translates this understanding into a clear vision for the Bank agile team to inform the creation and prioritization of the Bank agile team’s backlog of work.</li><li>Partners with Team-of-Teams Lead to define and clearly communicate acceptance criteria for output based on business requirements and customer needs.</li><li>Anticipates and solves complex issues using a data-driven approach to decision making including allocating funds and developing and tracking Objectives and Key Results (OKRs) that drive Bank product success. Delivers against Bank agile team level OKRs.</li><li>Acts as “voice of the end-user”.</li><li>Proactively seeks customer feedback to learn and better understand their needs and requirements to ensure end user value is delivered to the marketplace.</li><li>Owns Bank agile team backlog (grooming, prioritization, and refinement).</li><li>Responsible for maintaining a groomed backlog of user stories; works with the Agile Bank agile team to estimate story size and complexity.</li><li>Optimizes the flow of value through the multi-Bank agile team Agile environment and progresses towards objectives, goals, and commitments, while removing impediments, resolving conflicts, and managing risks and issues.</li><li>Begins to take a strategic view and think proactively about the right way to meet objectives.</li><li>Acts in service of the Bank agile team's needs and goals; offer feedback on work-in-progress, clarifies requirements, anticipates and removes roadblocks or impediments that may prevent the Bank agile team from progressing on objectives and answers questions.</li><li>Looks for opportunities for continuous Bank agile team and process improvement. Makes recommendations to leadership.</li><li>May lead functional Bank agile teams or projects with moderate resource requirements, risk, and/or complexity.</li><li>Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.</li></ul><h2>What you have:</h2><ul><li>Bachelor’s degree; OR 4+ years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.</li><li>6+ years of experience in process improvement, project delivery, business/requirements analysis or directly related to supported business operations/product line.</li><li>Knowledge of multiple technical software delivery methodologies (i.e., Agile, Waterfall, SAFe).</li><li>Advanced experience analyzing business requirements, process flows and use cases to identify opportunities to streamline business processes in accordance with risk management framework and regulatory requirements.</li><li>Advanced knowledge and demonstrated use of Process Engineering methodologies.</li><li>Working knowledge of applicable banking, regulatory, compliance policies including applicable laws, rules, and regulations.</li><li>Communicates difficult concepts and negotiates with others to adopt a different point of view.</li></ul><h2>What sets you apart:</h2><ul><li>Collaboration & Strategy (Credit Card Focus): Proven ability to collaborate effectively with cross-functional teams within a credit card business to develop and implement strategic initiatives, aligning with overall credit card product goals and market trends.</li><li>Process Improvement (Credit Card Focus): Demonstrated experience identifying and implementing improvements to processes and user experiences specifically within a credit card environment, including areas such as transaction processes, customer service, and account management.</li><li>Roadmap Development & Management (Credit Card Focus): Ability to create, maintain, and execute project roadmaps for credit card-related products, features, and initiatives, considering regulatory compliance and industry best practices.</li><li>Change Management (Credit Card Focus): Experience with planning and executing change management initiatives within a credit card business, considering the impact on customers, employees, and operational systems.</li><li>User Story & Feature Writing (Credit Card Focus): Strong skills in writing clear, concise, and effective user stories and feature specifications specifically for credit card products and services, incorporating relevant credit card terminology and functionality.</li><li>US military experience through military service or a military spouse/domestic partner</li></ul>Compensation range: The salary range for this position is: $103,450 - $197,730.USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.  Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.  USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Bank Agile Product Owner Senior (Credit Cards)

Why USAA?At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.The OpportunityIt is all about learning and growing. Our Licensed Insurance Customer Service role may be a new career for you. There’s a lot to learn, but the journey is mapped out and USAA is willing to invest in you! Our comprehensive, fully paid six-month training program includes all training materials, class discussions, hands-on training, e-learning modules, and the instructor led guidance will help you to support our membership independently. We also pay for all licensing costs! We have new training classes starting every month.Our in-office development program provides you the training you need on USAA products and the encouragement to create a proactive and independent support style to service our membership. After six months in-office, you’ll have the opportunity to work offsite 2 days a week. The actual onsite days are settled between each employee and their manager. Work schedules will vary and may include some weekends. Military veterans and spouses are highly encouraged to apply. Relocation assistance is not available for this position.For new hires starting in February, March or April we are offering a signing bonus of $2,000. The signing bonus is paid in one installment after 45 days of employment.We are currently seeking dedicated Property & Casualty (P&C) active producer/agents with an ACTIVE P&C producer agent license to work in our Phoenix, San Antonio, Tampa and Colorado Springs office. This schedule may require working evenings up to 9:00PM Local Time to include a permanent Saturday or Sunday. These roles include a shift differential of 15% for hours worked after 6:00pm Local Time and any hours worked on Saturday or Sunday. We have new training classes starting every month.As a Licensed Insurance Customer Service Representative, you'll work within defined guidelines and framework, to provide customer service, sales, and retention activities for one or more of USAA's Property & Casualty personal line products. You will interact with our members across multiple contact channels (i.e. inbound phone calls, email, chat, social media, etc.) to provide adequate coverage and advice to help ensure members’ financial security.What you'll do:<ul><li>Facilitate the member experience by answering phone calls, emails, and other requests from members.</li><li>Apply developing knowledge of personal lines insurance to assist members with foundational to moderately complex quotes, binding new business, rating, policy, billing, payment, underwriting, contract and coverage provisions, and premium changes for insurance products and services. Also, maintain respective trailing documents for all states.</li><li>Identify, assess and understand member needs and consistently provide complete and accurate advice and solutions for insurance products and services. Provide detailed issue diagnosis while minimizing transfers, escalations and call backs.</li><li>Efficiently operate in a contact center environment and navigate multiple systems/programs while maintaining an engaging member interaction that occurs across multiple channels.</li><li>Maintain required Property & Casualty (P&C) licenses and state registrations.</li><li>Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.</li></ul>What you have:<ul><li>High School Diploma or GED equivalent</li><li>Currently active Property and Casualty or Personal Lines license in your current state of residence/or state of hire and ability to acquire additional licenses for other states as needed</li><li>1 year of customer service experience in insurance, financial services and/or relevant direct customer service and/or sales experience</li><li>Ability to prioritize and multi-task, including navigating through multiple business applications</li></ul>What sets you apart:<ul><li>US military experience through military service or a military spouse/domestic partner</li><li>Prior experience in a fast-paced contact center environment</li></ul>Compensation range: The hiring range for this position is: $46,370 - $50,300.Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.  Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.comApplications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.  USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Customer Service Advisor

Why USAA?At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.The OpportunityIt is all about learning and growing. Our Insurance Customer Service role may be a new career for you. There’s a lot to learn, but the journey is mapped out and USAA is willing to invest in you! Our comprehensive, fully paid six-month training program includes all training materials, class discussions, hands-on training, e-learning modules, and the instructor led guidance will help you to support our membership independently. We have new training classes starting every month.Our in-office development program provides the training you need and the encouragement to create a proactive and independent support style to service our membership. After six months in-office, you’ll have the opportunity to work offsite 2 days a week. The actual onsite days are settled between each employee and their manager. Work schedules will vary and may include some weekends. Military veterans and spouses are highly encouraged to apply. Relocation assistance is not available for this position.Phoenix candidates must successfully prepare for and pass the Property & Casualty (P&C) state licensing exam before their hire date. USAA provides all study materials for the licensing prep course and the state license exam fees for up to three attempts.For new hires starting in April, May or June we are offering a signing bonus of $2,000. Bonuses will be paid in two equal installments of $1,000 after 45 days of employment and after one year of employment.Along with other Insurance Customer Service Representatives in our Phoenix location, you will work within defined guidelines and framework, to provide customer service, sales, and retention activities for one or more of USAA's Property & Casualty personal line products. Representatives interact with our members across multiple contact channels (i.e. inbound phone calls, email, chat, social media, etc.) to provide adequate coverage and advice to help ensure members’ financial security.What you'll do:<ul><li>Facilitate the member experience by answering phone calls, emails, and other requests from members.</li><li>Apply developing knowledge of personal lines insurance to assist members with foundational to moderately complex quotes, binding new business, rating, policy, billing, payment, underwriting, contract and coverage provisions, and premium changes for insurance products and services. Responsible for the respective trailing documents for all states.</li><li>Identify, evaluate and understand member needs and consistently provide complete and accurate advice and solutions, including product and service information. Provide detailed issue diagnosis while minimizing transfers and call backs.</li><li>Use available tools and resources to support members with some assistance.</li><li>Effectively operate in a contact center environment and navigate multiple systems/programs while maintaining an engaging member interaction that occurs across multiple channels.</li><li>Maintain required Property & Casualty licenses and state registrations.</li><li>Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.</li></ul>What you have:<ul><li>High School Diploma or GED equivalent</li><li>Ability to provide exceptional customer service for our members by communicating clearly and professionally by phone, and email to process information related to insurance products</li><li>Successfully acquire Property & Casualty license before date of hire and successfully complete state registrations within 90 days of hire</li></ul>What sets you apart:<ul><li>1 year of customer contact experience in a needs-based sales environment</li><li>US military experience through military service or a military spouse/domestic partner</li><li>Prior experience in a fast-paced contact center environment</li></ul>Compensation range: The hiring range for this position is: $46,135 - $48,635Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.  Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.comApplications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.  USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Why USAA?At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.The OpportunityIt is all about learning and growing. Our Insurance Customer Service role may be a new career for you. There’s a lot to learn, but the journey is mapped out and USAA is willing to invest in you! Our comprehensive, fully paid six-month training program includes all training materials, class discussions, hands-on training, e-learning modules, and the instructor led guidance will help you to support our membership independently. We also pay for all licensing costs! We have new training classes starting every month.Our in-office development program provides the training you need and the encouragement to create a proactive and independent support style to service our membership. After six months in-office, you’ll have the opportunity to work offsite 2 days a week. The actual onsite days are settled between each employee and their manager. [We have various schedules ranging from 11:30am MTN to 9:00pm MTN with two days off. These roles include a shift differential of 15% for hours worked after 6:00pm CST and any hours worked on Saturday or Sunday.] Military veterans and spouses are highly encouraged to apply. Relocation assistance is not available for this position.As part of our licensing training program, you are required to obtain a property and casualty license for your state of residency by your third week of employment. We provide all study materials and pay for up to 3 licensing exam attempts. During your first 90 days, we will also provide you with resources to acquire additional state licenses to better serve our members.We are currently seeking dedicated professionals to work in our Colorado Springs office 1855 Telstar Drive, 80920, for future insurance sales and customer service opportunities in 2025. As an Insurance Customer Service Representative, you'll work within defined guidelines to provide customer service, sales, and retention activities for multiple USAA Property & Casualty personal line products. You will assist members with new and existing USAA policies to deepen their relationship with the company. Representatives interact with our members across multiple contact channels to provide members adequate coverage and advice to help ensure their financial security.What you'll do:<ul><li>Facilitate the Property & Casualty member experience by handling inbound and outbound phone calls, emails, or other contacts from members.</li><li>Apply developing knowledge of personal lines' insurance to assist members with foundational to moderately complex quotes, binding new business, rating, policy, billing, payment, underwriting, contract and coverage provisions, and premium changes for insurance products and services. Also, maintain respective trailing documents for all states.</li><li>Identify, evaluate and understand member needs to consistently provide complete and accurate advice and solutions for insurance products and services. Provide detailed issue diagnosis while minimizing member transfers, escalations and call backs.</li><li>Efficiently operate in a contact center environment and navigate multiple systems and programs while maintaining an engaging member interaction that may occur across multiple channels.</li><li>Maintain required Property & Casualty license and state registrations.</li><li>Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.</li></ul>What you have:<ul><li>High School Diploma or GED equivalent</li><li>Ability to provide exceptional customer service for our members by communicating clearly and professionally by phone, and email to process information related to insurance products</li><li>Ability to prioritize and multi-task, while navigating through multiple business applications</li><li>Ability to apply knowledge and understanding of insurance regulatory and compliance requirements</li><li>Acquire Property & Casualty licenses and state registrations within 90 days of hire depends on location of hiring</li></ul>​What sets you apart:<ul><li>1 year of customer contact experience in a needs-based sales environment</li><li>6 months experience frequently communicating (minimum 60 percent of the time) with customers by phone, e-mail, and/or face to face</li><li>US military experience through military service or a military spouse/domestic partner</li></ul>Training Schedule: Monday - Friday8hr shift within the hours of 8:00am – 6:00pmUSAA provides support to our members 7 days a week. After training, you will be assigned either a 4 day or 5 day work schedule which includes weekends. Work schedules are assigned based on business need to ensure adequate coverage for our members.Work Schedule:All work schedules for this role are 40 hours per week and will have both weekday and weekend hours. Work Schedule shifts will depend on business need.Salary: The hiring range for this position is: $46,400 - $48,900Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.  Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.comApplications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.  USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Why USAA?At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.The OpportunityIt is all about learning and growing. Our Customer Service Claims Representative role may be a new career for you. There’s a lot to learn, but the pathway is mapped out and USAA is willing to invest in you! Our comprehensive, fully paid four-month training program includes all training materials, licensing costs, class discussions, hands-on training, e-learning modules, and the instructor led guidance will help you to support our members independently. We have new training classes starting every month.Our in-office development program provides the training you need and the reassurance to create a proactive and independent support style to service our membership. After six months in-office, you’ll have the opportunity to work offsite 2 days a week. Military veterans and spouses are highly encouraged to apply. Relocation assistance is not available for this position.Work schedules will vary and may include some nights and weekends. Schedules are assigned based on business need. Regularly scheduled shift hours that fall between 6 p.m. and 7 a.m. during the week, or between 6 p.m. Friday and 7 a.m. Monday are eligible for shift premium pay. We are currently seeking dedicated professionals to work in our Phoenix office (1 Norterra Drive, Phoenix, AZ 85085) as a Customer Service Claims Representative. You will be part of an outstanding contact service center, where you will focus on providing claims service to members regarding the initial contact on all auto OR property First Notice of Loss (FNOL) claims. In addition, you will respond to status inquiries from various parties, document reported losses, set appropriate expectations, provide proactive communications, advice, and empathy to our members.What you'll do:<ul><li>Document First Notice of Loss by acquiring relevant information for effective claim investigation. Set up appropriate services, as needed, to proactively move claims forward to the furthest point in the process within scope of role and expectation.</li><li>Build loss reports, describe or verify coverage as appropriate, and initiate the most effective method of damage assessment to assign for file handling.</li><li>Assist with questions regarding the claims process and set expectations for next steps to help ensure claims are optimally resolved and accurately documented.</li><li>Resolve status inquiries and, when appropriate, route to handling adjuster.</li><li>Effectively operate in a fast-paced, high-volume, contact center environment taking back-to-back calls and navigating multiple systems and programs while maintaining an engaging member interaction that occurs across multiple communication channels.</li><li>Apply strong time management skills by closely adhering to assigned work schedule.</li><li>Adopt continuous improvement and development through coaching and collaboration with manager and team members.</li><li>Use strong call management skills by assisting members within a timely manner and limiting non-productive time.</li><li>May assign or initiate emergency services when required on specific claims.</li><li>Support workload surges and catastrophe (CAT) response operations as needed which may include potential weekends, and/or holiday work outside normal work hours.</li><li>Work various types of claim loss notices and inquiries, including ones of higher complexity, and may be assigned additional work outside normal duties as needed.</li><li>Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.</li></ul>What you have: <ul><li>High School Diploma or GED</li><li>Ability to provide exceptional customer service for our members by using active listening, verbal, and written communication skills to communicate clearly, professionally, and empathetically.</li><li>Highly developed interpersonal skills to collaborate effectively in a fast-paced team environment.</li><li>Ability to prioritize and multi-task while navigating through multiple business applications.</li><li>Successful completion of a job-related assessment is required.</li><li>May require acquisition and maintenance of insurance adjuster license within 90 days. (USAA provides all materials and licensing fees.)</li></ul>What sets you apart:<ul><li>US military experience through military service or a military spouse/domestic partner</li></ul>Compensation range: The hiring range for this position is: $43,750 to $45,750Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.  Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.comApplications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.  USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Customer Service Claims Representative

Customer Service Insurance - Sales

Why USAA?At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.The OpportunityAs a dedicated Director, Retirement Income, you will be primarily leading the Retirement Income teams who support USAA members with annuities and other retirement income products.This role will direct multiple teams of Retirement Income Specialists who are responsible for providing appropriate solutions to our members. Analyzes existing workflow and processes by organizing and integrating resources and systems. Implements changes to promote efficient and effective operations. Assists in the developing of programs to maximize effectiveness of member acquisition and relationship efforts. Maintains compliance with policies, procedures, and regulatory requirements.We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position will be based in San Antonio, TX; Phoenix, AZ; Tampa, FL; Colorado Springs, CO or Plano, TX.   Relocation assistance is not available for this position. What you'll do:<ul><li>Manages and develops a team of Retirement managers, Sales/Solutions Consultants and/or Process Owners to build leadership skills, improve coaching effectiveness, and/or plan, direct and coordinate activities for complex processes. Responsible for development and implementation of operational plans in Retirement Income areas.</li><li>Provides research and analysis on strategic initiatives and makes recommendations.</li><li>Analyzes existing workflow and processes by organizing and integrating resources and systems for Retirement Income areas.</li><li>Implements changes to promote efficient and effective operations Retirement Income.</li><li>Identifies, develops, and executes detailed continuous improvement plans to achieve measurable process and productivity improvements with Retirement Income.</li><li>Develops, processes and performance standards for Retirement Income.</li><li>Removes obstacles and champion’s change.</li><li>Ensures appropriate coordination and implementation of Life Company specific programs, projects, and initiatives.</li><li>Fulfills the responsibilities of a securities principal as appropriate: In conjunction and coordination with Securities Counsel and Securities Compliance, provides research and documentation support for use in responding to regulatory authority inquiries and audits.</li><li>Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.</li></ul>What you have:<ul><li>Bachelor’s degree OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.  (Total of 12 years without bachelor’s degree)</li><li>May be required to have the ability to obtain Life/Health license and any required Carrier appointments within 90 days of job entry.</li><li>RETIREMENT INCOME ONLY: Required maintenance of FINRA Series 7, 66 (or 63 and 65), 24, and 51 (or 53), and/or attainment within 90 days of job entry.</li><li>8 or more years of related experience in financial services operations to include process improvement and business analysis.</li><li>4 or more years direct team lead or management experience providing coaching, development and/or leadership in a team-oriented environment.</li><li>Demonstrated knowledge of financial products and services relevant to life or health insurance or retirement income</li></ul>What sets you apart:  <ul><li>US military experience through military service or a military spouse/domestic partner</li><li>Current/Active FINRA Series 7, 66 (or 63 and 65), 24, and 51 (or 53)</li><li>Current Life and Health (Group 1) license</li><li>MBA or master’s degree in a financial or business-related field</li><li>CERTIFIED FINANCIAL PLANNER™ (CFP®) designation </li><li>10 or more years of Retirement Planning and/or Annuity experience.</li><li>5 or more years of working experience directly leading a team of investment advisors in a Direct Distribution Channel.</li><li>3 or more years of direct leadership experience over other managers (leader of leaders)</li><li>RICP (Retirement Income Certified Professional) Designation </li><li>Experience managing a team of investment advisors in a call center environment.</li></ul>The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.Compensation range: The salary range for this position is:$114,080 - $218,030Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.  Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.  USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Director, Retirement Income - Life Company

Why USAA?At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.The OpportunityWe offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: Charlotte, NC, San Antonio, TX, Plano, TX, or Tampa, FL. Relocation assistance is not available for this position.Manages and analyzes information using a variety of techniques and tools, supports data management efforts with business owners and technical teams to manage and analyze information and data including master and reference data in alignment to USAA internal policies, standards, procedures, and external laws and regulations. This role will support one or ideally two or more information management functions:-  Metadata management to ensure information is understood.-  Data Quality to ensure data is measured and trusted.-  Retention Management to ensure data is retained and purged appropriately.-  Data Security to ensure data is properly secured and handled based on sensitivity and regulatory requirements.This may include working with the Information Asset Stewards and technical Owners to log data sources, support the Authoritative Data Source certification, ingest metadata and data lineage into the Enterprise Data Repository, provide data quality oversight, monitor data SLAs and data quality index, remediation times, and monitor material modifications to ensure re-certification occurs if warranted.What you'll do:<ul><li>Identify and implement opportunities for process improvements across all IMA responsibilities and processes within their data spoke.</li><li>Lead discussions with multi-functional teams related to program implementation, alignment and strategic enhancements.</li><li>Align standard methodologies and tools based on business needs and to improve the efficiency and effectiveness of Information Management Program.</li><li>Responsible for the update of Information Asset Inventories and validation to ensure data and assets are classified appropriately.</li><li>Champion and support delivery of information in accordance with Information Governance standards and data management practices.</li><li>Integrate Information Management practices into existing processes including ability to incorporate data management practices into new and emerging information technologies.</li><li>Review and validate metadata repository and metadata association. Improve metadata to add additional value to the organization.</li><li>Support Data Lineage collection and stitching to ensure complete end to end data flow of critical data.</li><li>Review, validate, and assess data quality rules, thresholds, and standard metrics of quality for data elements and drive enhancements that support critical business processes.</li><li>Development of process enhancements to mitigate data quality risks including data quality plan development, implementing data quality rule checks, monitoring data quality results, reports and dashboards, as appropriate.</li><li>Identify and maintain data quality corrective action plans.</li><li>Support compliance assessment process by reviewing and documenting failures from data quality compliance assessment checks.</li><li>Analysis of Root Causes to identify existing or merging risks. Find opportunities to strengthen controls and reduce residual data quality risks.</li><li>Recommend Master and Reference Data processes and procedures to align with Enterprise Policies and Standards.</li><li>Help drive the implementation of Data initiatives within their data spoke that help mitigate data risk and perform root cause analysis to identify areas for improvement.</li><li>Manage quality and maintenance of master data as it is created.</li><li>Partner with IT and Legal to ensure archiving and purging activities of data is in compliance with legal requirements.</li><li>Support compliance assessment process by identifying and bringing up items that may be a risk to the corporation.</li><li>Lead Privacy initiatives through classification and analysis of sensitive data. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.</li><li>Development of controls to mitigate data quality risks including data quality plan development, implementing data quality rule checks, monitoring data quality results, reports and dashboards, as appropriate.</li><li>Identify and maintain data quality corrective action plans.</li><li>Support compliance assessment process by reviewing and documenting failures from data quality compliance assessment checks.</li><li>Analysis of Root Causes to identify existing or merging risks. Find opportunities to strengthen controls and reduce residual data quality risks.</li><li>Recommend Master and Reference Data processes and procedures to align with Enterprise Policies and Standards.</li><li>Create and maintain reference data in accordance to defined processes and procedures.</li><li>Manage quality and maintenance of master data as it is created.</li><li>Develop archiving and purging strategies and processes in steward capacity as needed.</li><li>Partner with IT and Legal to ensure archiving and purging activities of data is in compliance with legal requirements.</li><li>Support compliance assessment process by identifying and raising items that may be a risk to the corporation.</li><li>Partner with IT and other Information Management resources to define and implement Access Management strategies in alignment with Information Governance policies in a Steward capacity.</li><li>Lead Privacy initiatives through classification and analysis of sensitive data.</li><li>Ensure compliance and remediation of sensitive data in accordance to defined policies and processes as a steward.</li><li>Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.</li></ul>What you have:<ul><li>Bachelor's degree in Business or Science subject area is required; OR 4 years of related data and analytics or technical experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.</li><li>6 years of experience in an information management practice, business application function, or data delivery; OR If Advanced degree in a Business or Science subject area, 4 years of experience in data and analytics, technical, or business relevant function.</li><li>Demonstrable experience applying data management practices and tools to address data management risks and concerns during data lifecycle.</li><li>Intermediate SQL knowledge including SQL-based languages.</li><li>Demonstrable ability to build business knowledge through meaningful partnerships at the individual contributor through executive levels.</li><li>Demonstrates the ability to lead efforts of analysis and resolution of problems or issues; identifies when and how to call out problems to the appropriate level.</li><li>Experience in synthesizing key information / data and research in order to recommend information management initiatives that meet business goals.</li><li>Demonstrated expert communication skills with the ability to deliver presentations to all levels of management including concise presentation of complex technical d</li></ul>What sets you apart:<ul><li>Hardworking can do attitude with data quality.</li><li>Strong data analytical skills using SQL/SAS/Python.</li><li>Deep understanding of relational databases and using data to provide insight.</li><li>Data processes and controls experience, diligence and consistency.</li><li>Familiar with ETL processing.</li><li>Experience in root cause analysis on data issues.</li><li>2+ years of experience with Anti-Money Laundering (AML) and Compliance Reporting.</li><li>US military experience through military service or a military spouse/domestic partner [optional]</li></ul>The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.Compensation range: The salary range for this position is: $127,310 - $243,240.Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.  Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.  USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Information Management Analyst Senior

Why USAA?At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.The OpportunityAs a dedicated Injury Adjuster, you will work within defined guidelines and framework, responsible to adjust non-attorney involved soft tissue bodily injury to include confirming coverage, determining liability, investigating, evaluating, negotiating, defending, and settling claims in compliance with state laws and regulations. Accountable for delivering a concierge level of best in class member service through setting appropriate expectations, proactive communications, advice, and compassion.This hybrid role requires an individual to be in the office 3 days per week. This position can be based in one of the following locations: Colorado Springs, CO; Phoenix, AZ; San Antonio, TX; Chesapeake, VA; or Tampa, FL .  Relocation assistance is not available for this position.What you'll do:<ul><li>Identifies and handles existing and emerging risks that stem from business activities and the job role.</li><li>Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled.</li><li>Follows written risk and compliance policies, standards, and procedures for business activities.</li><li>Adjusts non-attorney involved soft tissue bodily injury claims, as well as all auto physical damage associated with those claims.</li><li>Identifies, confirms, and makes coverage decisions on soft tissue claims.</li><li>Investigates loss details, determines legal liability, evaluates, negotiates, and arrives at claim settlement within appropriate authority guidelines.</li><li>Clearly documents thought process, investigation, evaluation, negotiation, and settlement decisions.</li><li>Provides advice and sets expectations into next steps to members.</li><li>Collaborates and supports team members to resolve issues and identify appropriate matters for escalation.</li><li>Partners and/or directs vendors and internal business partners to facilitate timely claims resolution.</li><li>Supports workload surges and/or Catastrophe Operations as needed.</li></ul>What you have:<ul><li>High School Diploma or General Equivalency Diploma.</li><li>1 year of injury adjusting or auto liability adjusting experience to include highly complex vehicle physical damage, such as multi-vehicle, non-owned vehicles, or total loss claims.</li><li>Working knowledge and understanding of the auto claims contract as well as application of case and state laws and regulations.</li><li>Acquisition and maintenance of insurance adjuster license within 90 days and designated number of attempts.</li></ul>What sets you apart:<ul><li>2+ years Auto Liability/Casualty adjusting experience to include complex/multi vehicle liability.</li><li>1yr Medical experience to include coding and billing or EMT.</li><li>Ongoing Professional Development with a focus on Insurance.</li><li>Bachelors’ Degree or higher.</li><li>US military experience through military service or a military spouse/domestic partner.</li></ul>Compensation Range: The salary range for this position is: $57,970 - $103,870. Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.  Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.comApplications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.  USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Injury Adjuster

Why USAA?At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.The OpportunityAs a dedicated Injury Examiner, you will be responsible to adjust complex bodily injury claims, UM/UIM, and small business claims to include confirming coverage, determining liability, investigating, evaluating, negotiating, and adjudicating claims in compliance with state laws and regulations. Responsible for delivering a concierge level of best-in-class member service through setting appropriate expectations, proactive communications, advice, and empathy.This hybrid role requires an individual to be in the office 3 days per week. This position can be based in one of the following locations: San Antonio, TX, Phoenix, AZ, Colorado Springs, CO, Chesapeake, VA or Tampa, FL.Relocation assistance is not available for this position.<h2>What you'll do:</h2><ul><li>Adjusts complex auto bodily injury claims with significant injuries (e.g. traumatic brain injury, disfigurement, fatality) and UM/UIM, and small business claims, as well as some auto physical damage associated with those claims. Identifies, confirms, and makes coverage decisions on complex claims.</li><li>Investigates loss details, determines legal liability, evaluates, negotiates, and adjudicates claims appropriately and timely; within appropriate authority guidelines with clear documentation to support accurate outcomes.</li><li>Prioritizes and manages assigned claims workload to keep members and other involved parties informed and provides timely claims status updates.</li><li>Collaborates and supports team members to resolve issues and identifies appropriate matters for escalation.</li><li>Partners and/or directs vendors and internal business partners to facilitate timely claims resolution.</li><li>Serves as a resource for team members on complex claims.</li><li>Delivers a best-in-class member service experience by setting appropriate expectations and providing proactive communication.</li><li>Supports workload surges and catastrophe (CAT) response operations as needed, including mandatory on-call dates and potential evening, weekend, and/or holiday work outside normal work hours.</li><li>May be assigned CAT deployment travel with minimal notice during designated CATs.</li><li>Works various types of claims, including ones of higher complexity, and may be assigned additional work outside normal duties as needed.</li><li>Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.</li></ul>What you have:<ul><li>High School Diploma or General Equivalency Diploma.</li><li>4 years auto claims and injury adjusting experience.</li><li>Advanced knowledge and understanding of the auto claims contract, investigation, evaluation, negotiation, and accurate adjudication of claims as well as application of case law and state laws and regulations.</li><li>Advanced negotiation, investigation, communication, and conflict resolution skills.</li><li>Demonstrated strong time-management and decision-making skills.</li><li>Proven investigatory, prioritizing, multi-tasking, and problem-solving skills.</li><li>Advanced knowledge of human anatomy and medical terminology associated with bodily injury claims.</li><li>Ability to exercise sound financial judgment and discretion in handling insurance claims.</li><li>Advanced knowledge of coverage evaluation, loss assessment, and loss reserving.</li><li>Acquisition and maintenance of insurance adjuster license within 90 days and 3 attempts.</li></ul>What sets you apart:<ul><li>2 or more years of catastrophic injury experience (e.g. traumatic brain injury, disfigurement, fatality)</li><li>Experience handling UM/UIM injury claims</li><li>College Degree (Bachelor’s or higher).</li><li>Insurance Designation.</li></ul>Compensation range: The salary range for this position is: $85,040 - $162,550.USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.  Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.comApplications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.  USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Injury Examiner

Why USAA?At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.The OpportunityAs a dedicated Senior Property Adjuster, you will work within defined guidelines and framework, investigate, evaluate, negotiate and settle complex property insurance claims presented by or against our members. You will confirm/analyze coverage, recognize liability exposure and negotiate equitable settlement in compliance with all state regulatory requirements. You will recognize and empathize with members’ life events, as appropriate.This hybrid role requires an individual to be in the office 3 days per week. Typical work schedules are 9:00 am - 5:30 pm (local time) Monday to Friday and may include some weekends. This position can be based in one of the following locations: San Antonio, TX, Phoenix, AZ Colorado Springs, CO, Chesapeake, VA or Tampa, FL. Relocation assistance is not available for this position.The Inside Sr. Property Adjuster role is a call center environment with a high volume of calls. This is an hourly, non-exempt position with paid overtime available. What you'll do:<ul><li>Proactively manages assigned claims caseload comprised of claims with moderate complexity damages that require commensurate knowledge and understanding of claims coverage.</li><li>Partners with vendors and internal business partners to facilitate moderate complexity claims resolution. May also involve external regulatory coordination to ensure appropriate documentation and compliance.</li><li>Investigates claim damages by conducting research from various sources, including the insured, third parties, and external resources. May identify and resolve potential discrepancies and identifies subrogation potential resulting from unusual characteristics.</li><li>Identifies coverage concerns, reviews prior loss history, determines and creates Special Investigation Unit (SIU) referrals, when appropriate. Determines coverage through analyzing investigation information involving moderate complexity policy terms and contingencies.</li><li>Determines and negotiates moderate complexity claims settlement. Develops recommendations and collaborates with management for determining settlement amounts outside of authority limits and accurately manages claims outcomes.</li><li>Maintains accurate, thorough, and current claim file documentation throughout the claims process.</li><li>Applies proficient knowledge of estimating technology platforms and virtual inspection tools; Utilizes platforms and tools to prepare claims estimates to manage moderate complexity property insurance claims.</li><li>Applies working knowledge of industry standards of inspection, damage mitigation and restoration techniques.</li><li>Serves as an informal resource for team members.</li><li>Recognizes and addresses jurisdictional challenges such as applicable legislation and construction considerations.</li><li>Supports workload surges and catastrophe (CAT) response operations as needed, including mandatory on-call dates and potential evening, weekend, and/or holiday work outside normal work hours.</li><li>May be assigned CAT deployment travel with minimal notice during designated CATs.</li><li>Works various types of claims, including ones of higher complexity, and may be assigned additional work outside normal duties as needed.</li><li>Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.. </li></ul>What you have:<ul><li>High School Diploma or General Equivalency Diploma.</li><li>2 years relevant property adjusting and/or claims adjusting experience handling moderately complex claims or construction related industry/insurance experience.</li><li>Developing knowledge of residential construction.</li><li>Working knowledge of estimating losses using Xactimate or similar tools and platforms.</li><li>Demonstrated negotiation, investigation, communication, and conflict resolution skills.</li><li>Working knowledge of property claims contracts and interpretation of case law and state laws and regulations.</li><li>Proficient in prioritizing and multi-tasking, including navigating through multiple business applications.</li><li>May need to travel up to 50% of the year (local & non-local) and/or work catastrophe duty when needed.</li><li>Acquisition and maintenance of insurance adjuster license within 90 days and 3 attempts.</li></ul>What sets you apart:<ul><li>Experience desk adjusting property claims involving DWG, APS and ALE using virtual technologies such as ClaimXperience</li><li>Experience handling large loss complex claims (i.e., vandalism, malicious mischief, foreclosures, earth movement, collapse, liability, etc.)</li><li>Experience handling water loss claims including water mitigation, water loss estimatics and reconciliation</li><li>Experience with full file ownership</li><li>Insurance industry designations such as AINS, CPCU, AIC, SCLA (or actively pursuing)</li><li>Xactimate Level 1 and/or Level 2 certification</li><li>Currently hold an active Adjuster License</li><li>Bachelor’s degree</li><li>Experience in a call center environment</li><li>US military experience through military service or a military spouse/domestic partner</li></ul>Physical Demand Requirements:<ul><li>May require the ability to crouch and stoop to inspect confined spaces, to include attics and go beneath homes into crawl spaces.  </li><li>May need to meet all USAA safe driving requirements including verification of driving record through MVR & possession of valid driver’s license.</li><li>May require the ability to lift a minimum of 35 pounds to include lifting a ladder in and out of the trunk of a car.</li><li>May require the ability to climb ladders and traverse roofs, this includes the ability to work at heights while inspecting roofs and attics.</li></ul>Compensation range: The salary range for this position is: $63,590 - $114,450.Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.  Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.comApplications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.  USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Inside Sr. Property Adjuster (Hybrid)

Insurance Professional Sales and Service III (Signing Bonus)

Why USAA?At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.The OpportunityThe Bank Risk Management Risk Insights team is looking for a self-motivated Lead Risk Analyst with a strong work ethic to provide risk insights for senior management and Board reporting. The ideal candidate will bring have experience in risk identification, risk appetite, risk and control self-assessment, and top and emerging risks, as well as a strong background in analyzing data and interpreting results to produce forward looking insights.As a dedicated Risk Analyst Lead, you will lead risk management oversight for a line of business or staff agency in key risk identification, measurement, monitoring, control, and reporting. Drives the understanding and management of risk through appropriate practices and processes. Takes ownership of assessing and overseeing business exposures including key and emerging risks. Leads activities that monitor the risk and control environment and provide effective challenge to internal and external stakeholders to ensure that exposures are kept at acceptable levels. Escalates and reports risks to the appropriate governance bodies. Leads and executes complex initiatives and cross functional teams within the Chief Risk Office, across multiple bank business functions, and potentially across the Enterprise that drive successful problem resolution. Leverages broad enterprise knowledge and/or expert knowledge of core business discipline(s), products, and processes.We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC or Tampa, FL. Relocation assistance is not available for this position.What you'll do:<ul><li>Identifies, seeks, and successfully influences key stakeholders across the Bank business executive leadership to support the identification, assessment, aggregation and the overall management of risks and controls.</li><li>Presents findings and recommendations to various levels of leadership and management committees and successfully communicates with and influences Bank executive leaders to adopt recommendations to improve the risk and control environment for the Bank.</li><li>Creates and effectively manages strong partnerships with the Bank and other risk and control functions including Business Risk and Control, Compliance and Operational Risk Testing (ECORT) among others to drive successful results and alignment on key risks.</li><li>Routinely communicates results of oversight activities including monitoring and risk assessments to governance committees’ business process owners and various levels of leadership in the bank and influences decision making.</li><li>Develops processes and procedures for successful implementation of new risk policies, practices, appetites, and solutions to ensure holistic understanding and management of Bank risks according to industry best practice.</li><li>Develops Bank risk tools, and methodologies to measure, monitor, and report risks based on established strategy.</li><li>Applies expert knowledge and independent critical thinking to utilize or produce analytical insights for discussion with cross functional teams to understand bank business objectives and influence solution strategies.</li><li>Leads, assembles, and facilitates cross-functional teams to identify, assess, aggregate, and mitigate current and emerging risk events.</li><li>Serves as the point of contact for senior risk leadership on projects and special management requests that often impact the enterprise or core operating area.</li><li>Formulates and reviews stress test plans for bank.</li><li>Evaluates results, and frames contingency plans in partnership with bank stakeholders.</li><li>Crafts key communications to be delivered to bank executives and board members.</li></ul>What you have:<ul><li>Bachelor's degree in Risk Management, Business, Finance, or a related field OR 4 additional years of related experience beyond the minimum required may be substituted in lieu of a degree.</li><li>8 years of risk management, regulatory or operations experience in a relevant functional area to include banking, insurance, financial services, audit, project management, public accounting or other related operational area OR advanced degree/designation in Risk Management, Business, Finance, or other discipline relevant to risk management and 6 years of work experience in a discipline relevant to risk management.</li><li>Advanced risk management experience in a complex institution and/or highly matrixed environment.</li><li>Demonstrated experience in conflict resolution management and ability to effectively challenge at all levels of management, which results in influencing business outcomes.</li><li>Experience leading and directing solution-oriented work with both internal and external partners in a highly collaborative environment.</li><li>Demonstrated critical thinking and proven knowledge of data analysis tools and techniques. Decision-making abilities, to include demonstrated ability to effectively make data-driven decisions.</li><li>Proactively identifies potential concerns and follows-up to resolve issues.</li><li>Advanced knowledge of Microsoft Office products including Excel and PowerPoint.</li><li>Knowledge of federal regulation 12 CFR Part 30, including Appendices A and D and with federal supervisory guidance, to include:</li></ul>OCC Documents: Large Bank Supervision Handbook; OCC Safety and Soundness Handbooks - Internal Controls, Corporate & Risk Governance, Retail Lending; and key OCC bulletins - Model Risk Governance, Model Risk Management, New Products and Services Risk Management, Third Party Risk Management, Technology Risk Management, Stress Testing, and Operational Risk.<h2></h2><h2></h2><h2>What sets you apart:</h2><ul><li>Bank Risk Program expertise with risk identification, risk appetite, RCSA, and top and emerging risks.</li><li>Direct experience in risk measurement and assessment (Risk Appetite, KRIs) for complex financial institution with knowledge across risk taxonomy.</li><li>Experience evaluating results to produce analytical material for discussions with cross functional teams to understand risk exposure and influence strategies.</li><li>Experience developing clear and concise written analysis and communicating conclusions / findings to senior management and Board committees.</li><li>Experience aggregating and analyzing various types of risks and data and creation of dashboards and/or presentations for senior management and Board committees.</li><li>Strong knowledge and experience with Heightened Standards.</li></ul>Compensation range: The salary range for this position is: $143,320 - $273,930.USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.  Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.  USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Lead Risk Analyst - Bank Risk Programs

Licensed Insurance Representative (Signing Bonus)

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