Business Support Associate
Aston Carter
Posted Friday, May 1, 2026
Posting ID: JP-005998948
Job Description
The Business Support Specialist serves as the primary point of contact for industrial and OEM customers, managing the full lifecycle of customer orders while delivering high-quality service and technical support. This on-site role in the Birmingham/Bessemer, AL office focuses on building strong customer relationships, accurately processing and tracking orders, supporting the sales team, and proactively identifying opportunities to improve customer satisfaction and operational efficiency. The position is ideal for a detail-oriented professional with experience in industrial, manufacturing, or technical environments who is looking to build a long-term career.
Responsibilities
- Serve as the primary point of contact for industrial and OEM customers across multiple sectors, ensuring a professional and responsive customer experience.
- Build and maintain strong, long-term customer relationships that promote loyalty, repeat business, and satisfaction.
- Proactively identify opportunities to support customer operations and promote appropriate product solutions based on customer needs.
- Maintain accurate and detailed customer information, activity records, and interactions within the CRM system.
- Respond promptly and professionally to customer inquiries via phone, email, and other communication channels.
- Provide accurate quotes and pricing, process customer orders, and confidently answer product and application-related questions.
- Translate customer technical requirements into effective product recommendations by leveraging industrial or technical experience.
- Monitor and, where applicable, communicate account receivables and payment status, including basic collections and A/R follow-up as needed.
- Accurately enter and manage orders using WebERP and other internal platforms, ensuring all data is complete and correct.
- Confirm pricing, terms, lead times, and product details to support error-free order fulfillment and reduce order discrepancies.
- Coordinate with logistics and production teams to ensure timely shipment, delivery, and resolution of any fulfillment issues.
- Manage the entire lifecycle of an order, from entry through fulfillment, tracking progress, and providing status updates to customers and the sales team.
- Identify, suggest, and support process improvements that enhance order flow, data accuracy, and overall customer satisfaction.
- Collaborate closely with sales engineers, outside representatives, and corporate personnel to deliver seamless service and support.
- Coordinate across departments to resolve customer or order issues quickly, efficiently, and with clear communication.
- Support territory managers and participate in projects that promote customer engagement, retention, and revenue growth.
- Maintain a positive, solutions-oriented attitude in all internal and external interactions, even during busy or repetitive periods.
- Communicate clearly, concisely, and respectfully with customers and colleagues across different teams and time zones.
- Interact confidently with customers and internal sales teams, providing updates, clarifying requirements, and addressing concerns.
- Handle both slow and high-volume periods effectively by prioritizing tasks, managing multiple responsibilities, and staying organized.
- Demonstrate a willingness to learn, accept feedback, and learn from mistakes to continuously improve performance.
- Treat the position as a long-term career opportunity by taking ownership of responsibilities and seeking ongoing development.
- Perform accurate data entry related to customer accounts, orders, pricing, and product details.
- Participate in training programs, mentorship opportunities, and professional development activities to enhance technical and customer service skills.
- At least 2 years of experience in an industrial, manufacturing, or technical sales/service environment, such as process equipment, fluid handling, spray technology, or related fields.
- Proven experience in customer service or customer support, preferably with industrial or manufacturing customers.
- Strong organizational skills with a high level of attention to detail in order entry, documentation, and follow-up.
- Ability to manage multiple priorities simultaneously and work independently once trained.
- Proficiency with Microsoft Office, especially Excel and Outlook, for daily communication and data management.
- Excellent verbal and written communication skills for interacting with customers, sales teams, and internal departments.
- Comfort interacting with customers and internal sales teams by phone and email in a professional and confident manner.
- Ability to translate technical needs or specifications into appropriate product or service recommendations.
- Demonstrated capability in accurate data entry and maintaining thorough records in CRM and ERP systems.
- Strong process orientation and ability to follow established procedures while maintaining accuracy and consistency.
- Willingness to work through repetitive tasks and varying workloads, from slow days to very busy periods.
- Reliability, accountability, and a strong sense of responsibility for the full lifecycle of customer orders.
- Experience using Microsoft CRM for tracking customer interactions, opportunities, and activities.
- Familiarity with Microsoft Power BI for tracking and reviewing performance or customer data.
- Experience with ERP systems, particularly WebERP or similar platforms used for order management and fulfillment.
- Prior experience supporting field sales teams or industrial customers in a technical or service capacity.
- Comfort with collections and accounts receivable follow-up, including discussing payment status with customers.
- Background in customer relationship management and order management within a manufacturing or industrial environment.
- Ability to work proactively, anticipate customer needs, and identify opportunities to improve service.
- Strong multitasking skills and the ability to remain organized while handling multiple customer requests and orders.
- Interest in long-term career growth within a technical, industrial, or manufacturing-oriented organization.
- Openness to ongoing learning, mentorship, and professional development opportunities, including structured training programs.
- Willingness to travel occasionally to corporate or sales offices for training, collaboration, or development opportunities.
This is a full-time, on-site position based in an office environment in the Bessemer/Birmingham, AL area. Standard working hours are Monday through Friday, 8:00 a.m. to 4:30 p.m. The role involves primarily office-based work with regular use of computers, Microsoft Office applications, CRM systems, and ERP platforms such as WebERP. The position requires frequent phone and email communication with customers, sales teams, and internal departments. Travel is not required for day-to-day responsibilities, but occasional trips to corporate or sales offices, including recommended visits to the Chicago headquarters once or twice a year for training and development, may occur. The culture emphasizes collaboration, technical expertise, strong customer service, and continuous learning, with access to on-site training, additional training at headquarters, online learning resources, mentorship, and opportunities for professional growth within a global, industrial-focused organization.
Job Type & Location
This is a Contract to Hire position based out of Bessemer, AL.
Pay and BenefitsThe pay range for this position is $20.00 - $24.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)
This is a fully onsite position in Bessemer,AL.
Application DeadlineThis position is anticipated to close on May 11, 2026.
About Aston Carter:
Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.
Contact Information
Email: anspears@astoncarter.com
On-Site