Customer Service Representative
CareerCircle
Posted Tuesday, March 3, 2026
Posting ID: 5b38377c-7102-4861-8932-9d49dfba2c32-1772554081
Job Description
MUST BE LOCAL TO PORTLAND or Surrounding areas
In this role you will handle both inbound and outbound phone calls to help patients using the CarePayment program; our goals are to grow our program enrollment, drive payment activity, and provide first-class customer service. Outbound calls consistent of asking customers for payments.
•You will serve as primary phone contact and handle all inbound calls from CarePayment account holders, and potential account holders.
•You will place outbound calls to CarePayment account holder, which includes welcome calls to new account holders, calls on past due accounts, servicing calls to non-enrolled accounts, and special one-off campaigns to support our ongoing mission of patient advocacy.
•You will receive ongoing quality evaluations, coaching and mentoring from Customer Care supervisor, leads and peers.
•You will be coachable and receptive to continuous feedback, embracing challenges and development opportunities.
•You will leverage technology and industry best-practices to document call activity and engagements, escalate complaints, and help answer questions from CarePayment patients using a proprietary CRM.
•You will provide white-glove, first-class service as an advocate for the patient and an ambassador for the CarePayment brand.
Additional Skills & Qualifications
Experience:
• Customer service experience (retail, restaurant, call center, etc.) - having a strong customer service mindset is most important
• High school diploma and/or relevant work experience is preferred
• 1-2 years of telephone customer support/call center experience is preferred
• Experience in a hospital and/or financial services environment, including knowledge of HIPAA, is preferred
• Must have proper childcare.
• Must have quite/private workspace. Cannot work in a room with other people.
Contact Information
Recruiter: Amarpreet Singh
Phone: (410) 579-3072
Email: aamarpreet@careercircle.com
Remote