JIRA
Consulting
Automation
ServiceNow
Scalability
Real Estate
Web Services
Communication
Solution Design
Technical Design
Release Management
Workflow Management
Solution Architecture
Operational Efficiency
PeopleSoft Applications
Real Estate Investments
Continuous Improvement Process
Enterprise Application Software
Platform Design And Development
Troubleshooting (Problem Solving)
Simple Object Access Protocol (SOAP)
Oracle Human Capital Management (HCM)
Application Programming Interface (API)
Integrated Workplace Management Systems
Salesforce Admin
Posted 3 days ago
Description:
Job Information :
PeopleSoft Job Code/ Title: IWMS Solution Architect (RA0049)
Global Level: GL-9
Job Family/Function: Real Estate / Client Consulting
About the Role:
The IWMS (Integrated Workplace Management System) team is focused on creating, implementing, and sustaining workplace strategies and technology to improve organizational value and return on real estate investments. We provide meaningful engagements to develop impactful and achievable business solutions.
The IWMS Solution Architect responsible for designing, developing, configuring, and supporting scalable ServiceNow and Nuvolo solutions that meet complex business and operational requirements. Working closely with product leads, business analysts, and CAD team members, this role delivers high-quality solutions across Workplace Service Delivery (WSD), Nuvolo, Now Assist, and core platform capabilities, following ServiceNow development standards and best practices. The role contributes to platform maturity through disciplined release management, reusable development patterns, and secure, API-driven integrations, while ensuring the ServiceNow platform remains stable, performant, compliant, and well-integrated within our client's broader technical ecosystem.
In addition to providing in-depth analysis, this role concurrently synthesizes the output of workstreams and shares progress updates with senior team leaders. Work is completed with limited manager review.
What You'll Do:
PeopleSoft Job Code/ Title: IWMS Solution Architect (RA0049)
Global Level: GL-9
Job Family/Function: Real Estate / Client Consulting
About the Role:
The IWMS (Integrated Workplace Management System) team is focused on creating, implementing, and sustaining workplace strategies and technology to improve organizational value and return on real estate investments. We provide meaningful engagements to develop impactful and achievable business solutions.
The IWMS Solution Architect responsible for designing, developing, configuring, and supporting scalable ServiceNow and Nuvolo solutions that meet complex business and operational requirements. Working closely with product leads, business analysts, and CAD team members, this role delivers high-quality solutions across Workplace Service Delivery (WSD), Nuvolo, Now Assist, and core platform capabilities, following ServiceNow development standards and best practices. The role contributes to platform maturity through disciplined release management, reusable development patterns, and secure, API-driven integrations, while ensuring the ServiceNow platform remains stable, performant, compliant, and well-integrated within our client's broader technical ecosystem.
In addition to providing in-depth analysis, this role concurrently synthesizes the output of workstreams and shares progress updates with senior team leaders. Work is completed with limited manager review.
What You'll Do:
- Design and develop end-to-end solutions across Workplace Service Delivery & Nuvolo application, including case/request experiences, fulfillment automation, and integrations with enterprise systems.
- Platform Development: Design, develop, and customize ServiceNow & Nuvolo applications and modules, including writing complex Business Rules, Client Scripts, and UI Actions to meet business needs.
- Integrations: Build and maintain seamless integrations between ServiceNow/Nuvolo and external systems (e.g., JIRA, Oracle HCM, Monitoring tools) using REST/SOAP web services and Flow Designer.
- Solution Design: Collaborate with cross-functional teams and stakeholders to analyze requirements, creating technical design documents and workflows that drive operational efficiency.
- Support & Troubleshooting: Provide ongoing support, troubleshooting, and training to end users, ensuring a user-friendly experience. Respond promptly to platform related issues and requests.
- Continuous Improvement: Suggest and implement best practices for ServiceNow & Nuvolo. Proactively identify areas for improvement and apply solutions to increase efficiency and productivity.
- Documentation: Maintain clear, structured documentation of configurations, workflows, and processes to ensure consistent knowledge sharing and compliance.
- Communication: Clear communicator with the ability to explain technical concepts to non-technical stakeholders and collaborate effectively with the Business Analyst.
Posting ID: 272430_crt:1781000511651
