Arizona Mortgage Customer Experience Specialist

Description

The Customer Experience Specialist is an entry level customer service role, operating in a call center environment and supporting Consumer Direct Lending. As the Specialist, you will act as the primary consumer contact to guide a consumer through the loan origination process after the licensed discussion with a loan officer.

The Customer Experience Specialist will:

Operate in a Call Center environment as a customer success advocate

Answer high-volume, inbound calls or texts from current customers in a timely manner

Perform routine data entry and validation tasks

Handle routine calls, emails and/or chat responses with employees, consumers and/or authorized 3rd parties

Interact with multiple departments to expedite processing and/or issue resolution

Perform other related duties as required and assigned

Demonstrate behaviors which are aligned with the organization’s desired culture and values

Schedule M-F 8:30- 5:30 PM