Bilingual Performing Loan Consultant
TEKsystems
Posted Friday, May 1, 2026
Posting ID: JP-005998812
Performing Loan Consultant (Call Center)
Location: Tempe, AZ (Onsite – 5 days/week)
Job Type: Contract-to-Hire
Schedule: Monday–Friday, shifts between 7:00 AM – 6:00 PM
Position Overview
We are seeking motivated and customer-focused individuals to join a fast-paced call center environment as a Performing Loan Consultant. In this role, you will serve as a key point of contact for homeowners across the country, assisting with mortgage-related inquiries while helping customers navigate past-due payments and identify solutions to bring their loans current.
This is an excellent opportunity for individuals who thrive in high-volume environments, enjoy problem-solving, and are passionate about delivering exceptional customer service.
Key Responsibilities
- Handle a high volume of inbound and outbound calls with professionalism and empathy
- Contact homeowners regarding past-due mortgage accounts to identify causes of delinquency
- Develop and negotiate customized payment plans to resolve outstanding balances
- Assist inbound callers with general mortgage servicing needs (payments, escrow, account questions, etc.)
- Accurately document all customer interactions and maintain detailed records
- Process mortgage payments and ensure compliance with company policies
- Identify and refer eligible customers for refinancing opportunities
- Meet and exceed performance goals, including quality and productivity metrics
- Maintain strict confidentiality of customer and company information
- Participate in ongoing training and adhere to regulatory and compliance standards
Qualifications
- High school diploma or equivalent required; college degree preferred
- 1+ year of customer service experience required (call center experience preferred)
- Collections, financial services, or mortgage experience is a plus but not required
- Strong verbal communication and negotiation skills
- Ability to remain professional and composed in challenging customer interactions
- Detail-oriented with strong problem-solving and critical thinking abilities
- Comfortable using Microsoft Office and Windows-based systems
- Ability to multitask, navigate systems efficiently, and work independently
- Spanish bilingual skills are a plus
Skills & Competencies
- Customer service excellence
- Call center operations
- Strong communication and active listening
- Time management and reliability
- Adaptability in a fast-paced environment
- High integrity and professionalism
What We’re Looking For
- Individuals with a strong work ethic and a positive, team-oriented attitude
- Reliable candidates who can maintain consistent attendance and performance
- Professionals who are comfortable working toward goals in a structured environment
- Candidates eager to grow within the financial services industry
Additional Details
- Fast-paced, structured call center environment
- Opportunity for long-term growth and career advancement
- Comprehensive training provided
Job Type & Location
This is a Contract to Hire position based out of Tempe, AZ.
Pay and BenefitsThe pay range for this position is $21.00 - $21.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)
This is a fully onsite position in Tempe,AZ.
Application DeadlineThis position is anticipated to close on May 15, 2026.
h4>About TEKsystems:We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Contact Information
Email: jerowe@teksystems.com
On-Site