Customer Service Representative – Logistics Support (Onsite)

Location: Tempe, AZ | Schedule: Full-Time | Department: Operations Support

Join Our Team and Help Keep America Moving

Are you a detail-oriented, tech-savvy communicator who thrives in a fast-paced environment? We’re looking for a Customer Service Representative to support drivers across the country using cutting-edge two-way audio and video communication. You’ll play a vital role in ensuring smooth operations at warehouses and distribution centers nationwide.

What You’ll Do

• Serve as the first point of contact for drivers via two-way audio/video systems.
• Verify truck and trailer specifications to ensure compliance and safety.
• Coordinate real-time updates with warehouse and distribution teams.
• Manage gate operations to streamline onsite workflows.
• Communicate clearly and efficiently with up to 200 drivers daily.

What You Bring

• 1+ year of high-volume customer support experience (call center preferred).
• Strong Microsoft Office skills, especially Excel.
• Excellent communication, phone etiquette, and interpersonal skills.
• Ability to follow SOPs, multitask, and solve problems quickly.
• Experience in retail or logistics customer service is a plus.

Schedule & Work Environment

• Training: 3 weeks, onsite, Monday–Friday, 8:00 AM – 4:30 PM.
• Post-Training Shifts: 5 days/week, including weekends. Shifts may vary between:
  • 6:00 AM – 2:30 PM
  • 8:30 AM – 5:00 PM
  • Up to 10-hour shifts between 6:00 AM – 6:00 PM
• This is a fully onsite role with no remote or hybrid options.
• Overtime required from October through January.
• Must be flexible with holidays and rotating schedules (e.g., Thursday–Monday, Friday–Tuesday, etc.).

Why Join Us

• Be part of a mission-critical team that keeps supply chains running.
• Work with innovative technology in a collaborative environment.
• Opportunities for growth and advancement in a stable industry.