Job Title: Tech Support

Job Description

We are seeking a dedicated Tech Support professional to provide first-line technical assistance for hardware, software, and network-related issues. The ideal candidate will be adept at diagnosing and troubleshooting across various operating systems and applications, ensuring smooth technical operations for all users.

Responsibilities

• Provide first-line technical support for hardware, software, and network-related issues via phone, email, chat, or in person.
• Diagnose and troubleshoot Windows and macOS operating systems, applications, and devices.
• Install, configure, and update software and operating systems.
• Set up and manage user accounts, passwords, and permissions in Active Directory, Office 365, and other platforms.
• Assist users with email configuration, VPN connectivity, printer issues, and remote desktop access.
• Document incidents, problems, and resolutions in a ticketing system such as JIRA, ServiceNow, or Zendesk.
• Escalate complex issues to higher-level IT staff when necessary.
• Perform routine system maintenance, updates, and security patches.
• Provide IT onboarding and training for new employees.
• Support basic network troubleshooting, including Wi-Fi, LAN, and VPN issues.
• Maintain IT asset inventory and ensure proper hardware tracking.
• Follow IT policies, security protocols, and best practices.

Essential Skills

• Proficiency in diagnosing and troubleshooting Windows and macOS operating systems.
• Experience with Active Directory and Office 365 user management.
• Knowledge of VPN connectivity and remote desktop access.
• Ability to document incidents and resolutions effectively in a ticketing system.
• Competence in performing routine system maintenance and updates.
• Basic network troubleshooting skills, including Wi-Fi, LAN, and VPN.

Additional Skills & Qualifications

• Familiarity with ticketing systems such as JIRA, ServiceNow, or Zendesk.
• Comptia A+ certification is preferred.
• Strong communication skills for IT onboarding and training.
• Ability to follow IT policies and security protocols.

Work Environment

Join a growing company that is planning to double in size, offering a dynamic work environment with opportunities for professional growth. Benefit from health, medical, and dental coverage, as well as a 401K with bonus potential.