At least 2 years
Bankruptcy Servicing Support Specialist II
Overview
We are seeking a detail-oriented and customer-focused Bankruptcy Servicing Support Specialist II to join our team. In this role, you will manage specialized servicing accounts, including bankruptcy cases, insurance total loss claims, GAP claims, SCRA requests, and credit disputes. The ideal candidate will have experience in loan servicing or auto finance, strong analytical abilities, and a working knowledge of bankruptcy processes and regulatory compliance.
This position plays a critical role in ensuring accurate account maintenance, timely claim processing, compliance with legal requirements, and effective communication with customers, attorneys, trustees, insurance carriers, and internal stakeholders.
Key Responsibilities
Bankruptcy Servicing
- Manage Chapter 7 and Chapter 13 bankruptcy accounts from filing through resolution.
- Review bankruptcy filings, court notices, repayment plans, and case activity.
- Prepare, file, and maintain proofs of claim and supporting documentation within required deadlines.
- Communicate with attorneys, trustees, customers, and internal departments regarding account status and case developments.
- Coordinate actions related to reaffirmations, relief from stay requests, objections, discharges, dismissals, and account resolution.
- Ensure compliance with bankruptcy regulations, court requirements, and company policies.
- Research and escalate payment discrepancies, compliance concerns, and legal risks as appropriate.
Specialized Account Servicing
- Process and manage insurance total loss claims and correctly apply claim proceeds.
- File, monitor, and resolve GAP claims, including follow-up with carriers and customers.
- Review claim settlements for accuracy and identify any outstanding deficiencies.
- Evaluate and respond to SCRA requests, including document validation and customer communications.
- Investigate and respond to direct and indirect credit disputes, including e-OSCAR reporting and account updates.
- Maintain accurate account records within servicing systems.
Documentation & Compliance
- Maintain complete and accurate account records, correspondence, and case documentation.
- Meet all regulatory, internal, and court-imposed deadlines.
- Support audits, quality reviews, reporting activities, and process improvement initiatives.
- Partner with Collections, Recovery, Compliance, and other departments to ensure proper account handling.
Qualifications
- 2+ years of experience in loan servicing, collections, auto finance, or a related financial services environment.
- Direct experience supporting bankruptcy accounts, including Chapter 7 and Chapter 13 cases.
- Knowledge of proof of claim preparation and trustee communications.
- Experience handling insurance claims, GAP claims, SCRA requests, or credit disputes is preferred.
- Strong analytical, problem-solving, and organizational skills.
- Excellent written and verbal communication abilities.
- Ability to manage multiple priorities and deadlines in a fast-paced environment.
- Proficiency with Microsoft Word and Excel.
- High level of accuracy, attention to detail, and professional judgment.
- Ability to work independently while handling confidential information with discretion.
Preferred Skills
- Customer Service
- Auto Finance
- Loan Servicing
- Bankruptcy Servicing
- Case Management
- Attention to Detail
- Regulatory Compliance
What We're Looking For
The ideal candidate is a self-starter who thrives in a regulated environment, enjoys solving complex account issues, and can effectively balance customer service with compliance requirements. A background in auto finance and loan servicing, combined with hands-on bankruptcy experience, will position you for success in this role.
Experience Level: Intermediate
Job Type & LocationThis is a Contract to Hire position based out of Foothill Ranch, CA.
Pay and BenefitsThe pay range for this position is $23.00 - $27.00/hr.
Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)
Job Type & LocationThis is a Contract to Hire position based out of Foothill Ranch, CA.
Application DeadlineThis position is anticipated to close on Nov 16, 2026.
Workplace TypeThis is a hybrid position in Foothill Ranch,CA.
About TEKsystems
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.
Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.
Posting ID: JP-006392623