IT Support Specialist

Description

● Provide technical support to employees and contractors

● Help with onboarding and offboarding tasks

● Collaborate effectively with cross-functional teams and stakeholders (e.g., HR, Security, Engineering) to ensure smooth IT operations and support workflows.

● Assist with ticket triage and resolution, escalating more complex issues when needed.

● Support a variety of SaaS platforms including Google Workspace, Slack, Zoom, Atlassian JIRA/Confluence, and Onelogin.

● Collaborate with the IT team to improve documentation and support processes

Skills

mdm, jamf, automation tools, google workspace, atlassian, okta, OneLogin

Top Skills Details

mdm,jamf,automation tools

Additional Skills & Qualifications

● 2–5 years of IT support experience (helpdesk, desktop support, or similar roles) in a fast-paced environment (startup, MSP).

● Strong communication and troubleshooting skills, especially in remote environments.

● Familiarity with Google Workspace, Slack, Zoom, Onelogin (or similar), and macOS/Windows environments.

● Comfortable using ticketing systems like JIRA or similar.

● Basic understanding of user access, roles, and SaaS system administration.

● Willingness to learn, take initiative, and follow detailed instructions.

College degree in engineering or computer science++

College degree in technical field+

Experience Level

Intermediate Level