Order Fulfillment Administrator

MUST HAVE ONE YEAR OF CUSTOMER SERVICE EXPERIENCE FOR A MANUFACTURING COMPANY!!!

WILL HAVE TO PASS AN EXCEL TEST PRIOR TO AN INTERVIEW!! NEED SOMEONE WHO KNOWS HOW TO DO PIVOT TABLES AND VLOOKUPS NON NEGOTIABLE WILL NOT TRAIN THIS!!!

Description

• Provide a world-class level customer service experience to both internal and external

customers.

• Process all orders received from order review, order entry into Great Plains, to PO

receipt and shipping transaction in Oracle.

• Process internal order requests such as in-service, service order, service depot,

evaluations, and demo orders.

• Create evaluation and placement agreements.

• Manage demo equipment tracking and logistics.

• Drive the order fulfillment process as liaison between customers and internal resources

to ensure timely delivery of orders. This includes working with Operations to expedite

parts or materials needed to meet customer requirements.

• Prepare documentation to ship orders domestically, including Dangerous Goods.

• Send out delivery notifications to internal and external customers, as required.

• Coordinate shipments with freight forwarders.

• Act as a point of contact and engage the necessary resources needed to answer or

resolve order-related inquiries and issues. Such as Out of out-of-box failures,

Complaints, and any shipping discrepancies.

• Research and update customer records and installed base as necessary

Skills

Administrative support, sales order administrator, sales support administrator, Customer service, Order entry, Sales support, microsoft excel, oracle, erp system, export specialist

Top Skills Details

Administrative support,sales order administrator,sales support administrator,Customer service,Order entry,Sales support,microsoft excel,oracle,erp system

Additional Skills & Qualifications

• Ability to utilize/develop tools, including database, spreadsheet(s), email, or any other

means available, to effectively perform the required task(s).

• Ability to professionally interact with internal and external customers, understand,

handle, and escalate customer problems promptly.

• Excellent follow-through skills, interpersonal skills, hardworking, a self-starter and

problem solver. Must have excellent attention to detail and accuracy.

• Positive attitude, responsible, dependable, reliable, and dedicated.

• Ability to calmly interact with angry customers. Demonstrated excellence in organization

and time management skills. Able to perform multiple tasks efficiently.

• Strong data entry, written, and verbal skills.

• Ability to multitask and work in a fast-paced environment.

• Must be able to work independently and in a team environment.

• Must be Hazardous Material trained and hold a current certification for Lithium-Ion

Batteries.

Experience Level

Intermediate Level