Logistics Specialist

Description

Under the supervision and guidance of a Transportation Manager the transportation analyst is responsible for the delivery order life cycle and transportation associated with our products including load creation carrier assignment tracking/tracing customer delivery and customer product returns and claims. The Transportation analyst ensures all deliveries are effectively translated into a systemic load plan within the Transportation Management System TMS and Warehouse Management System WMS to achieve sales targets and meet customer delivery expectations.

Role and Responsibilities

- Proven experience communicating and working with multiple divisions customer service transportation returns etc. to meet customer expectations.

- Experience in key functions of the Supply Chain - including but not limited to Warehousing Transportation Reverse Logistics Returns Management and Customer Service.

- Ability to create dynamic reporting for key measurable and performance tracking.

- Ability to identify process improvements with attention to detail.

- Various systems management internal and external to accomplish daily/weekly/monthly tasks.

- Ability to proficiently manage multiple tasks/projects while staying organized in day-to-day activities.

- Work directly with 3PLs to resolve customer complaints and issues.

- Documenting and data collection for supporting departments/activities

- Ability to make decisions based on cost and service drivers to better serve the organization.

Required Education/Experience

- Bachelor's Degree preferred and 5 years of experience in logistics and/or transportation.

- Load Planning/Order Management experience is a plus.

- Knowledge of Transportation Management Systems and Warehouse Management Systems.

- Strong Excel proficiency and skills.

- Excellent written and verbal communication skills.

- Ability to work well in teams and work with remote teammates.

- Works on problems of limited and routine scope where limited analysis of data requires identification of predetermined solutions.

- Exercises judgment within defined practices and policies in selection of methods and techniques for obtaining solutions.

- Typically has general knowledge of logistics operations related to employee's specific area of work and knowledge of overall logistics operations.

- Is able to identify standard problems within the delivery cycle and makes a recommendation to provide a solution to achieve customer satisfaction.

- Ability to work extended periods of time in an open office environment

Experience Level

Intermediate Level