We are hiring for a Vehicle Diagnostic Specialist in Torrance, CA ASAP!

Job Description

We are seeking an experienced Dealer Application Support Specialist to join our team. This role is ideal for candidates with call center experience, particularly with installing software applications in Microsoft Windows Operating Systems, experienced in computer Wi-Fi networking management, and have some experience in automotive diagnostic scan tools. The selected candidate will work in a collaborative environment with a range of various tasks to support our franchised dealerships.

Responsibilities

• Maintain quality assurance processes related to dealer diagnostic software.
• Provide technical support to internal and external customers, ensuring smooth software installation and configuration.
• Assist with escalated software installation and configuration issues (escalated from Tier 1 group).
• Troubleshoot and resolve technical queries promptly.
• Ensure software functionality aligns with dealership needs.
• Monitor market feedback, identify hardware/software issues, and track issues.
• Conduct on-vehicle validation of dealer software and tools as required.
• Collaborate on tasks related to vehicle diagnostics and software reprogramming.

Essential Skills

• Excellent verbal communication skills, especially with experience in a call center environment.
• Ability to convey technical information clearly and concisely.
• Some experience with automotive diagnostic scan tools.
• Strong oral and written communication skills.
• Ability to document processes and communicate effectively with team members.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Access).
• Experience with enterprise-level computer Wi-Fi networking and configuration.

Additional Skills & Qualifications

• Experience with vehicle diagnostics, dealer software, and diagnostic testing.

Work Environment

The role involves working in a collaborative and dynamic environment, supporting franchised dealerships. The position requires proficiency in using Microsoft Windows Operating Systems and Microsoft Office Suite. The specialist will also manage enterprise-level computer Wi-Fi networking and configuration. The work includes both desk tasks and on-vehicle validation of dealer software and tools.

If you're interested, APPLY NOW and EMAIL your updated resume to sstaso @ actalentservices.com!