Business Analyst (W2 Only)

Description

Seeking a Business Analyst to support the development and growth of our digital products by work closely with cross-functional teams including software development, design, marketing, and customer support to deliver an exceptional user experience and drive the success of our services.

• Work in a product (scrum) team, complete business and technical analysis supporting key initiatives, build business cases, recommend and implement business processes and/or system solutions, gather and document user stories & acceptance criteria.
• Lead or contribute to ideation sessions, conduct UAT, support release management at all stages
• Provide user support, create and run reports/dashboards, prepare and deliver user training, and develop communication materials for a variety of stakeholders.

Business and Technical Analysis

• Work closely with stakeholders to gather and prioritize requirements and to understand their needs and challenges.
• Conduct interviews, workshops, and surveys to gather comprehensive business requirements.
• Prioritize requirements based on business value and feasibility, ensuring alignment with our strategic goals.
• Translate complex business processes into clear and actionable requirements.
• Gather, refine, and validate interdependencies, and potential risks and issues.
• Work with the product owner to create user stories with relevant acceptance criteria and organize the backlog in a system (i.e JIRA).
• Help the team groom the product backlog by understanding the purpose, prioritizing the stories, organizing the stories, and ensuring a complete description of the solution.
• Help refine and maintain the product backlog and project documentation.
• Prepare test plans, test cases, and perform System Test and UAT to ensure high quality releases.
• Lead business analysis processes in the release cycles covering software, application, system upgrades, enhancements, and maintenance, as the liaison between business and IT.
• Support the development of charters / business cases to assess feasibility and make recommendations to department Leadership.
• Collaborate with UX and developer teams during design and development phases.
• Create and maintain support documents including process maps/flows, user stories, acceptance criteria, status reports, work logs for action items, defects, testing scripts, sprint decks, etc.
• Partner with the Project Teams to align the production support processes for implemented projects. Lead regression testing and production validation to ensure production systems maintain their performance.
• Develop and maintain reporting to use as a tool for analysis to determine trends, platform/use case performance and operational impact that will lead to potential user stories.

Stakeholder and Key Initiative Support:

• Understand which key stakeholders are actively involved in the project and document the appropriate communication flows to gather information on a particular topic.
• Interview stakeholders, understand requirements, and document them.
• Work with the Product Owner to engage key stakeholders to both gain and provide understanding of cross-dependencies
• Present findings, key insights, and provide support on issues and questions from stakeholders.
• Analyze business partner’s operations to understand their strengths and weaknesses to determine opportunities to automate processes and functions.
• Assist with facilitating project governance events.
• Ensure a harmonious flow of work among production support and projects.
• Partner with the Project Teams to align the production support processes for implemented projects.

Agile Methodologies:

• Support the Agile workflow cadence of the division: Sprint reviews, Sprint Retrospective, Sprint Planning, project approval, and other events.
• Contribute to the department’s Agile transformation by adopting and spreading knowledge of agile principles and processes.

 Department Support

• Support division efforts in business plan development, PDCA/reporting, budget tracking.
• Support the team work on customer data privacy governance and compliance efforts.
• Work on multiple projects as a project team member, and at times, as a project leader.