Analyst, Business Sr

Description

PURPOSE:

The Sr. Business Analyst will have the responsibility to ensure that the business's need for changes to processes policies and/or information systems are identified understood defined documented and acted upon by eliciting analyzing documenting validating specifying and verifying the needs of business or user. The incumbent is accountable for the gathering and synthesizing of business requirements for complex software systems processes and/or services and translates them into specifications ensuring the business objectives are met. The incumbent serves as a strategic conduit between the business areas and as the technical or software development expert.

ESSENTIAL FUNCTIONS:

20 Interprets business needs and issues by gathering eliciting creating analyzing documenting and validating the Business areas user and/or technical functional/non-functional requirements. Collaborates in the creation of project plans to define organize and schedule requirements management and development activities. Facilitates requirements analysis and verification sessions. Participates in the tracking and management of open issues and assists in planning for resolution. Participates in development sessions and design reviews in order to ensure design meets user requirements.

20 Responsible for the overall success of user acceptance testing including documentation verification and release. Implements practices and procedures for end user test plans. Identifies and documents gaps in requirement adherence or system deficiencies/defects and coordinates appropriate action through issue resolution. Leads in creating formal communication to be delivered to relevant stakeholders. Provides guidance and training to application end users.

20 Identifies documents and troubleshoots problems utilizing acquired experience and knowledge of the relationships in systems software and processes. Collaborate with appropriate stakeholders to monitor report and resolve issues. Participates in the development of solutions and workarounds that solve moderate to high complexity technical system and/or business issues.

20 Reviews analyzes and creates detailed documentation of business systems processes software and user needs. Responsible for the written documentation of requirements in accordance with established standards in a clear and well organized manner. Develops and/or collaborates in key project and requirement deliverables for projects of moderate to high complexity.

10 Monitors and reports project status to identify and mitigate risks and to ensure quality and timely deliverables. Coordinates assigned projects from concept through implementation. Prioritize and manage new work requests.

10 Answers policy-related questions for business process systems and software which require research and consultation with others internally and externally.

Qualifications

To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge skill and/or ability required. Reasonable

accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education Level: Bachelor's Degree

Education Details: Business Information Technology Computer Science or related field

Experience: 5 years progressive experience in business analysis systems analysis and configuration testing or other analytical experience

In Lieu of Education

In lieu of a Bachelor's degree an additional 4 years of relevant work experience is required in addition to the required work experience.

Preferred Qualifications

Demonstrated ability to deliver high quality effective deliverables on-time and be a significant contributor to the development of cost-effective solutions.

Proven understanding of business analysis core competencies

Knowledge Skills and Abilities KSAs

High-level of knowledge and understanding of business products and services Advanced

Microsoft Office applications usage Advanced

Excellent communication skills both written and verbal Advanced

Ability to analyze organize and prioritize work while meeting multiple deadlines Solid SQL/query skills

The incumbent is required to immediately disclose any debarment exclusion or other event that makes them ineligible to perform work directly or indirectly on Federal health care programs. Must be able to effectively work in a fast-paced environment with frequently changing priorities deadlines and workloads that can be variable for long periods of time. Must be able to meet established deadlines and handle multiple customer service demands from internal and external customers within set expectations for service excellence. Must be able to effectively communicate and provide positive customer service to every internal and external customer including customers who may be demanding or otherwise challenging.

Additional Skills & Qualifications

Diane's team does configuration, including tech analysis, solutions, and hands on keyboard. The app they use sits on a PEGA platform but is theirs.

- Have experience with technical analysis, meaning that her teams looks in the system to see how it is currently configured and how it needs to change for the requested configuration. Then does the configuration.

- Would not immediately get involved in the analysis and solutioning. Instead would participate in the hands on keyboard configuration and they would participate in testing to ensure that the configuration is accurate. From there may take on other responsibilities

- Starting in 2026 would fix and mistakes they made and would get them involved in the fixes

Experience/experience with SQL queries to check work for accuracy

Experience Level

Expert Level