Insurance Customer Service Representative

Job Timeline:

Start Date: 5/21

First 30 days fully on-site for training. Training Schedule is 9:30am to 6pm

10:30am to 7pm hybrid after training. Hybrid schedule is based off of meeting adherence, quality and attendance expectations

***NO TIME OFF IN FIRST 4 WEEKS!***

Job Responsibilities:

• Will be handling about 35-45 inbound calls per day, sometimes more and sometimes less, depending on how long each call lasts, average is about 11-14 minutes per call.

• This person will be responsible for handling inbound calls pertaining to insurance servicing questions.

• Will receive questions from borrowers, insurance agents and financial institutions.

• The insurance questions will pertain to home owners insurance and will be from borrowers, insurance agents and financial institutions.

• Majority of calls will be in regards to payment and/or coverage questions.

• The CSR must be able to multi-task between various systems to research and document the phone calls.

• The CSR has to respond quickly and accurately ensuring that both our internal and external standards are being met on a consistent basis.

• Problem solving and problem resolutions skills are required as well as the ability to handle all calls in a professional manner.

MUST HAVE:

• At least 1 year of RECENT customer service experience (call center experience is preferred, but will consider candidates with front desk/admin experience - NOT just retail or food service)

• Efficient in using a windows PC computer and navigating their software system (super easy to learn)

• Typing: at least 35 WPM

• Good verbal and written communication skills (will be on the phone all day and be required to follow up via email in some instances)

• Internet connection

• Reliable transportation

***NO TIME OFF IN FIRST 4 WEEKS!***