Mortgage Customer Service Representative

Customer Service Representative

HYBRID - Daytona Beach, FL 32114

Pay Rate: $17/hr (pay differential available to candidates fully bilingual in Spanish)

Anticipated Start Dates: 6/2

Contract-to-Hire

Schedule:

First 30 days fully on-site for training. Training Schedule is 9:30am to 6pm

10:30am to 7pm hybrid after training. Hybrid schedule is based off of meeting adherence, quality and attendance expectations

***NO TIME OFF IN FIRST 4 WEEKS!***

Responsibilities:

• Will be handling about 35-45 inbound calls per day, sometimes more and sometimes less, depending on how long each call lasts, average is about 11-14 minutes per call.

• This person will be responsible for handling inbound calls pertaining to insurance servicing questions.

• Will receive questions from borrowers, insurance agents and financial institutions.

• The insurance questions will pertain to home owners insurance and will be from borrowers, insurance agents and financial institutions.

• Majority of calls will be in regards to payment and/or coverage questions.

• The CSR must be able to multi-task between various systems to research and document the phone calls.

• The CSR has to respond quickly and accurately ensuring that both our internal and external standards are being met on a consistent basis.

• Problem solving and problem resolutions skills are required as well as the ability to handle all calls in a professional manner.

MUST HAVE:

• At least 1 year of recent customer service experience

• Efficient in using a windows PC computer and navigating their software system

• typing: at least 35 WPM

• Good verbal and written communication skills

• **internet connection** - will be required to work remote.

***NO TIME OFF IN FIRST 4 WEEKS!***

NICE TO HAVE:

• 2+ years of call center experience

• Insurance or mortgage experience

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