Job Title: Purchasing Coordinator

Job Description

The Purchasing Coordinator plays a pivotal role in assisting customers by addressing inquiries, resolving issues, and providing comprehensive support. As the company's ambassador, you will be the initial point of contact for customers, ensuring a positive experience throughout the entire order-to-cash process. You will manage end-to-end customer order processing from purchase order receipt to product shipment while maintaining a balance between company policy and customer benefit in decision-making.

Responsibilities

• Handle inbound phone calls, chats, and customer support email requests.
• Resolve internal and external customer issues promptly and professionally.
• Provide answers to general technical product questions.
• Support the sales team with pricing and general product assistance.
• Coordinate product returns and repairs.
• Expedite shipments when necessary.
• Backup the International customer care team.
• Develop and recommend changes to increase the accuracy, efficiency, and responsiveness of the customer service team.
• Perform all other duties as assigned.

Essential Skills

• Proficiency in order entry and customer service.
• Experience in data entry and proficiency in Microsoft Office, including Outlook and Excel.
• Knowledge of ERP systems and SAP.
• Strong administrative support and process documentation skills.
• Ability to support sales and manage vendor relationships.
• Customer service-oriented approach.

Additional Skills & Qualifications

• Must have manufacturing/logistics experience.
• ERP knowledge is a plus.
• 1+ year of customer support and email correspondence experience is required.

Work Environment

This is an onsite position in a manufacturing environment.