Job Title: Member Service Representative (MSR)

Job Description

We are seeking a dedicated Member Service Representative to respond to inquiries and requests from members and other individuals in a high-volume, 24/7 contact center environment. You will provide information about our products and services, ensuring an optimal member experience through active listening and system adaptability. Your role will also involve performing transactions related to savings, checking, consumer loans, credit cards, IRAs, and advising members on other products that may meet their needs.

Responsibilities

• Respond to member inquiries and requests in a timely manner.
• Provide comprehensive information about products and services.
• Adapt quickly to multiple systems and engagement methods.
• Perform transactions for savings, checking, consumer loans, credit cards, and IRAs.
• Advise members on products and services that fit their needs.
• Ensure policy compliance and high-quality customer service.
• Manage a high volume of inbound and outbound calls in a structured environment.

Essential Skills

• Proficiency in customer service and data entry.
• Experience with inbound and outbound call handling.
• Ability to work in a high-volume, structured environment.
• Strong active listening and problem-solving skills.

Additional Skills & Qualifications

• Experience in call center, administrative, secretary/receptionist roles, banking/mortgage, or high-volume retail environments.

Why Work Here?

Join the largest credit union in the world, serving the financial needs of military personnel and their families globally. Work in a highly supportive environment with over 343 branches worldwide, ensuring a rewarding experience by helping our members.

Work Environment

Our Contact Center operates 24/7/365, providing support to members worldwide. We prioritize work-life balance, allowing you to choose shifts that suit your lifestyle. Most shifts offer flexibility, with start and end times varying within an hour. Breaks and meals are scheduled, and you may handle calls continuously for up to four hours. This position offers a hybrid/onsite work arrangement.

Job Type & Location

This is a Contract to Hire position based out of Pensacola, Florida.