Call Center Representative

Actively Hiring for Customer Service Representatives that will focus on taking inbound calls.

Description:

• To respond to inquiries and requests from members and other individuals within a 24/7 high volume, schedule-driven and structured contact center operation. Provide information regarding Client's products and services demonstrating knowledge, active listening, multiple system adaptability and engagement methods to ensure optimal member experience and customer service. Perform transactions or related functions for savings, checking, consumer loans, credit cards, IRAs and/or other accounts. Advise members of other products and services that may fit their needs and provide opportunities for positive member interaction.

100% Onsite until released to hybrid schedule

About you:

• This position involves taking back-to-back inbound calls, sitting at a desk, working on a computer, navigating two monitors and several programs to assist members.
• Taking phone calls for the majority of your shift and could be scheduled to take calls for as long as four hours before your next break.
• dependable and committed to serving as a trusted advisor for their members.